Jim Clark (pretty much the whole team) has been wonderful for me over the years. Service and Great…read moreCustomer Service is what they excel in. I could give many examples from every year since the early 90's. Two recent examples stand out. My wife, broke down in Durango Colorado due to a deer collision and Willie T and team coordinated the whole effort to get my wife in some temporary wheels and got the truck back to the body shop in Kansas. So important to my wife and to me as all my work tools were in that truck. Just last week, they bent over backwards to help me out on my 2021 High County. I come from the KC area and will keep coming back. The other Chevy Dealerships in KC could learn a thing or two about Customer Service or just plain service. T. Silo

Just wanna say thank you to Willie Thornberg and everyone at Jim Clark. They were so kind and…read moreamazing to work with. They helped this scared, stressed out "young" woman find some peace and let me know they had my back. Not many business out there offer more than just business. They treated me like a friend! Best group of people ever! If your looking to buy...ask for James Keene!

The level on customer service and support is nothing I have experienced. Their approach when…read moreselling cars was not stressful and they did not over charge. The honesty and understanding was top-tier, I could never buy from a Briggs dealer ever again.

This place is terrible at handling business. I bought a 2017 Denali Sierra from them. I traded in a…read moretruck for a bigger one, and it took them almost 2 months and a complaint to the attorney general to get them to do their job. They even sold my old truck while I still had a loan on it and was making payments. Less than a month after getting my new truck, it started having transmission problems that make it undriveable. I've been calling, texting, and even going in person to get an update or solution, but no luck. Now, my family and I are paying for a useless car. You can't even drive it around the corner without it kicking hard like a mule, feeling like you've been rear-ended because of the bad shifting. They haven't offered my family or me any solution, just kept promising they'd look into it, but they haven't done anything. Keep in mind, the issues started less than a month later, and I haven't even driven it much because of the bad transmission. I highly recommend people go somewhere else and save themselves the headache of dealing with this dealer. I came here because I heard good things, but I guess that's a myth with how they handle things. My family and I have had to make do with my little sedan since they won't even offer a loaner truck.

Very professional and friendly. Made business easy. The man in the truck came a little earlier than…read morehe said he'd arrive and he got my car loaded up and off in no time.

Customer service in the front lobby needs some improvement. Got my vehicle serviced, I asked for a…read moremilitary discount and all I got was you'll could get a discount if you purchase a vehicle from us. At that point just say no

Brought my truck in for repairs and they did an amazing job. Very professional and kept me informed.read more

Jason(SM), Amanda, and Jeff in service were all very helpful... You could not ask for more…read more dynamite service, understanding, and the way that people should be towards one another. I really appreciated the loaner vehicle, the courtesy shuttle to, and from enterprise, even letting me park my bicycle/hitch in the showroom. thanks y'all.

I was traveling and had problems with my Ram 3500. They got me in immediately and within a short…read moretime had diagnosed the problem. They did have the part but got it overnight. The staff was very friendly.

Just moved to jc and my 2017 Durango that I bought in Hawaii new was smelling like coolant…read more So took to service department and Gabe took very good care of me and water pump was done In a day

My family uses this place for all our Jeep/truck needs! We love the service manager Steve and the…read moregreat work they do!

i bought a BMW from these people less than a month ago. forced us to buy a warranty that doesn't…read morecover the $1900 to fix a leaking valve cover. save yourself some heart ache and go elsewhere.

Their prices are ridiculous and their sales rep drove my car without my permission. I called to…read morereport this to the manager, and he yelled at me over the phone.

Do NOT go here! These people are crooks who say anything to make a sale. They say one thing and do…read moreanother. We went there just to look at and test drive a car. We liked it and asked what rates they thought we could get. They asked if it would be alright if they looked up our credit scores and we said yes. Then we were there for almost two hours, and then they handed us a phone to talk to some guy in California about signing a loan agreement and lease that night! We said we had not wanted to apply for loans, just get an estimate on interest rates. We had to tell the man on the phone five times we didn't want to sign anything. Now for the past week we've been receiving letters in the mail denying us loans from companies all over the country, all for different amounts. When I called to complain the "manager" was very rude and claimed he had informed us they were applying for these loans when they hadn't. These are terrible people to deal with. In addition, their vehicles are overpriced, and they allow their employees to borrow them and drive them around whenever they want, running up the miles. The vehicle we test drove had crumbs all over in it because, as the employee said, she was driving her kids around in it because it had a DVD player inside. Don't waste your time with these people, your credit will be ruined by them.