Where to begin!!! Jamie Higgins gave me a quote to install two doors. He said it would take two…read moredays with him and his 'helper?'. I based my decisions on the amount he quoted and the time he quoted. Seemed reasonable.... until... Instead of working 16 hours, they only worked 8!!! Day one. They showed up at 10am and left at 2pm. He left a huge hole uncovered and stuff everywhere! We came behind them, cleaned up the covered the hole where the window was. Day two. Again, showed up at 10am and left at 2pm. I literally asked him if my home was nicer, would he have done a better job! I also asked him why he was leaving early and he said that they were done. I asked him to caulk around the door and he said it is not included! They did not clean up either. Not included!! The doors are not right. Locking them requires pulling and lifting! The lock on the French door is almost impossible for me to open because it sticks and it leaks when it rains! Then, he asked me to leave him a review!! I told him that it would not be in his favor and I told him why. He was sincere at the time and said he would come back and give me a better deal and do a better job next time. Next time never happened. We've called and spoken to him twice! Set up times for him to return to fix several problems with the doors he installed and for a new door on our other home. He never showed. TWICE. He and his helper are not worth our money. And, I was very uncomfortable that he felt the need to carry his gun while at my house. I waited a long time to post this because of the fear of retaliation! He seemed confident that his job was successful, yet never made it right when I complained.

Jamie really knows his stuff. He is responsive and helpful. He was flexible with us on timing and…read morehelped advise on the best solutions for our needs. Great to work with!

Are building a new house and went to two different door companies. There was no question as to who…read morewe chose. Steve never tried to tell us what we should have. He gave us choices as to what he thought would be the best fit and left the decision up to us. This is the way it should be done. Building a home, go to Grand Door.

Our front door from Grand Door was not staying closed. The hot, dry summer cause our wood front…read moredoor to shrink so that it was hard to keep the house cool. After I brought that to Steve Lightfoot's attention, he sent out a guy who adjusted the door so that it now stays closed. We appreciate the service.

They have $3500 of my money and I don't have a door. It has been excuse after excuse such as the…read moresupplier did not get it to them on time, the glass needed to be installed, the door has not been primed etc, etc. We have been dealing with this for over 2 months. They have now slow-sponded me. They do not reply to my Yelp messages and wait days to call me back. DO NOT USE THIS COMPANY! Close the door on NVR and lock it!!!

(I had to update my score to one star because I received the attached insulting message randomly…read moreafter weeks of failure to complete the job.) Not only was the job not complete, but now somehow it's my fault as well as my problem. They ruined whatever credibility they had with me. So along with being unreliable and having inconsistent communication, I have to add childish, vulgar, and insulting to the list. The communication was great until it wasn't. I booked NVR Doors and Windows to come out to replace my front door. The price WAS reasonable (until I incurred additional expenses) and I was advised that they would pick up the new door and haul away the old one. A complete service was offered. An important point to include is that I live in a townhouse community and have precious little storage space. They advised that they would arrive in the morning, however, they didn't arrive until around 1:30pm. This wasn't a big deal for me as it was Saturday and I had nothing else planned for the day. The door was installed, Oscar and Arno were polite and dealt with my elderly neighbor professionally when she came over to complain. The door was installed and I was and am happy with the end result. If not for the subsequent lack of service, I would have given them a 5-star review. It turned out that they brought the "wrong truck" and couldn't haul away the old doors. They asked if I had somewhere to store them. I really didn't, and because I live in a condo I couldn't leave them out for trash. I advised that they could leave them in my storage until they could return to haul them away. I made room by putting my daughter's bike in my dining room and moving some other things into my dining room. Fast forward a month... I still have a bikes in my dining room. I reached out the following week... crickets. I reached out about 10 days later and was advised that they were out of town until the end of the month. Now it's October... I still have bikes in my dining room and have to hire someone to come haul the doors away. Ultimately, not worth the "reasonable price" since I have to pay extra to regain my storage space and dining room. I should've paid more to ensure a completed service.

Troy and his partner (sorry can't remember his name) did a great job refinishing my 23 year old…read moredoor. Looks like new.

The door technician was awesome but the lady answering the phone does not have good knowledge. All…read moreshe says is that is policy. No explanation.

I am a 20 year veteran remodeling professional I worked for…read morethis company for one week and had to quit do to negligence and unprofessionalism. Pete was contracted to make carpentry repairs and paint two coats on entire boat dock and jet skie risers.. This job was my first project with Mr door doctor and Pete had me working with his lead man Sual. After all repairs were made by me the carpenter Saul was to paint the repairs and then put a second coat on the entire deck. I was asked by Pete to come back and help Saul finish painting.. All Saul and I painted was the new wood"repairs" And where the lake water had rubbed off paint at water level. The day were " claiming" it's fished, the sweetest homeowner of the year "bringing us cold drinks, homemade cookies" Asked Sual "lead man and in charge of the painting portion" did you paint two coats to the entire dock, like I wanted..? He replied YES.. He straight up lied to the lady and I'm pretty sure she already knew the answer to the question she raised, just wanted to confirm.. I brought it up just like stated ^ the same day Pete out of nowhere proclaims to be a Christian from left field, oh ok then.. let's see.. I told him of the dishonest bold face lie that his lead guy had just performed in my presence of eyes on facts and he simply shook his head while looking at his feet.. rest of the week it never resurfaced. My last day of work, I asked Sual, " did you ever go back and paint that deck with the final coat..? He lol'd me.. They also paint with zero prep work done, in Walden homes.. no caulking, sheetrock repairs or even sweeping cobwebs.. I brought this up personally on site with Pete and he just said paint it.. I was disgusted that these people are in business somehow and they reside in my race, so sad

I paid Pete Stoer $1075 to refinish our home doors. My wife gave them the check before the job was…read morecompleted. His guys did a poor job and left lots of stain and varnish on the french door panes. I called him immediately and he said he would come and make it right. Now, a year later, he has never come out and is refusing to do anything about it. Not only that, he was very rude to me and told me to sue him.

I worked with this company to replace all of the windows in my 20+ year old home that had single…read morepane aluminum frame windows. Many of which were mullioned windows (if you pay to have your windows washed - you know the added expense of those!) I received 4 quotes from different companies. Some were higher, one was lower, but I went with Vizion because of the fact they are a family owned Texas based company and they have over 4 decades of experience in the Window Industry. From the initial meeting to the installation, it was a seamless experience, and this was during Covid, when material shortages were creating 8-10 month back orders. They stayed in constant contact and the windows are great. I recommend at the very least, inviting them out to bid on your window project. I don't think you'll regret it. They are as honest as the day is long. And that's hard to find in this day and age.

5.21.24 First I am going to say this is a family owned and…read moreoperated business. From my first phone call to now I am very impressed with the service. Tiffany came out to do measurements for all new exterior doors. She was so wonderful. She explained everything, answered our million questions and was so patient doing so. I called or texted her with even more questions. Still she was so patient. Tiffany even came out a second time and brought color samples for me to see. We finally made our select on all the doors we need and placed the order. These doors are not cheap by any means. (Btw-we are talking about 9 exterior doors) Now we are waiting for our order to come in before the install begins. I will update when they come in. I highly recommend them!!!

From first call to Wayne to the great workmanship by Michael. Super professional on service and…read moreworkmanship ! Thank you -

We have been really pleased with the quality and workmanship of Five Star Siding and Windows out of…read moreCollege Station, TX. What a great local business! Our new windows look fantastic. Starting with the initial consultation, Wayne and his crew kept us informed about products, install procedures, warranties, and billing. They were very responsive and easy to deal with. Our expectations were high and Five Star didn't disappoint.They were not only thoughtful about the install, paying attention to every detail, but also took into consideration our landscaping, and the fact that we have pets. They locked gates and made sure their work area was left clean and safe. We had six windows replaced and after seeing how painless the process was, we are now having them do the entire house. The pricing is reasonable, and the results, exceptional.

These guys are great. Fixed my garage door issue a lot cheaper than competitors and were very fast…read moreand thorough with the service. Called me when technician was done I paid over the phone and they were off. Highly recommended and if issues come up again I'll be calling quality garage doors to help me out once again. Thanks again for a smooth transaction

Our garage door was damaged by our garbage container, as you can see from the pictures it was not a…read morepretty sight. I called a few places and ultimately went with quality garage doors. They came the very next day to install and they were done in about an hour. The garage door looks better than it did to begin with. Would recommend for anyone looking for some quality garage work (see what I did there) ;) also the guys were super nice and courteous.