Genesis and Miracle did such a great job with our goofy siblings portraits! They were patient and had tons of great ideas. Would definitely recommend and will use again! read more

We showed up late and well past our appointment time due to unforeseen circumstances and GPS having us park on the opposite side of the mall. The staff could have very justifiably turned us away. Instead Hoda, our photographer was super kind and professional and offered to do our shoot after the current one ended. She did amazing and the quality of our pictures turned out great. The packages range in price anywhere from low $200s to mid $300. Worth the drive and will have better planning next time. Many thanks again Hoda! read more

JC Penney Portraits - Session Photography Near Me - Temecula, California

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I come every month for milestome photos since May. Ellie is AMAZING! I have a kiddo with special needs and she is always so patient and makes the session enjoyable. My kids really bond well with her. I feel like she is family. The staff are also good. There are 2 others that my kids take too and prefer when Ellie is not in. My diva enjoys music during her session and they accomodate her as well. Even when we brought her a cake for her half bday, I was worried about the mess but the young lady was soo helpful and told me to just focus on my baby and she would help clean up if there was a mess. Ellie and her staff are simply AMAZING! read more

Disappointed.. family pictures and the photographer did not place us nicely framed, direct properly, tell us to fix our hair or fix clothing. Posture was off. I trusted the process but she'd take photos with no comments letting us know if they looked good or not.. just quick to move us along. We were 10 mins early to our appt and the previous photographer went 20 mins past our scheduled appt. No apologies. Poses were off center and final pictures that were actually liked were 6 out of 26. Never again. read more

So disappointing we paid a pretty penny for some newborn photos and did not get a great selection. A trainee took the photos and missed out on great shots, the battery to his camera was dying and he didn't change it. Ruining lighting and losing photos, many photos were taken without flash and we did not get to even see them bc of the lighting. We also brought some of our own props to place and asked for a specific pose and the request was ignored. read more

We had such a great experience with Genesis at the JCPenney Portraits in Temecula! We came in with our family and three kids, and she was so patient, kind, and understanding the entire time. She made everyone feel comfortable and kept things fun, which is not always easy with kids involved. She guided us through poses effortlessly and really took her time to make sure we got the best shots. The photos turned out absolutely beautiful--we're so happy with them! You can tell she truly cares about what she does. I highly recommend booking with Genesis if you can. She made our whole experience stress-free and enjoyable! read more

I have put a $25 holding fee, plus pay $15 per person kids/ babies are included, it will be consider as a session fee. I have 4 kids that was way too much plus i have to pay for a package. Im better off with a private photographer read more

Do not do newborn session here. Took way too long because of the lack of knowledge with handling a newborn. Wish I spent the extra money and did an in-home professional photographer instead. read more

The Moreno Valley location is awesome! Time after time my sessions have been great! Ask for Gerardo, he'll put together an awesome portfolio! read more

Amanda is the mgr. here.. she got me mixed up with somebody else. I had an appointment at 12 and she said no your appointment was at 11:00.. she seem very angry with me and I told her I didn't wanna argue, but I promised her that I actually my boss was on speakerphone with me when we made the appointment one week ago not yesterday! She's very rude to me ignoring me, there has been over 25 people have came in after me & I'm still in this waiting room, waiting!! She's called everyone else before me .. I'm still sitting here...I MADE THIS APPT A WEEK AGO..I Have my Service Dog.. I'm tempted to go, however, we have went through a lot just to get here! read more

Sucks paid for 3 pose business head shots but can't get them sent shutterfly can't get My pictures paid $102 got nothing for it. Don't trust them read more

Great pictures taken by Armani. He was very professional and kind. I look forward to booking in the future.

Made an appointment online for 1pm. We waited an hour before we took our photos. We were there for 3 hours. Paid $119 for digital photos and only have 15 photos at the most that are useable. Our photographer was great, I'm just disappointed in the quality. read more

Before going in I had arranged an appointment online. The day before I received a confirmation call. When I went in we were attended right away and I chose my two backdrop. The lady taking the pics was quick and had us posing and made sure she took all kinds of pics for us. Afterwards I looked over the pics for purchasing. I bought printed and digital pics and received the digital pics within 3 hours which can take anywhere from 24-48 hours. I am so happy with our pics and how nice they came out! Can't wait to get the prints! read more

The JC Penney Portrait Studio did a great job on my family photos. The photographer was amazing as she had to navigate 17 people in one sitting. The breakouts were so cute! I highly recommend them! read more

Went to have my kids picture taken. They were very busy on a Monday but that's fine. Had our turn, and then had to wait for our pictures to be edited, which was already going to be a long wait. That's when Maria (Marie?) clocked in and was told by the photographer (who was amazing) that we were next and to please help us. After a few we realized she was editing the session that was taken AFTER US. So we told her those weren't ours and we were next... from then on until we left she (Marie// Maria) was extremely rude. Continued to ignore us and even after the photographer told her again to help us she didn't. Then when we finished and were paying my husband said thanks and reached out for the receipt for her to put it on the countertop and walk away. I HAVE NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE. I will never be back. read more

I had high hopes because we previously had a decent experience at this studio, but today the customer service was horrible. They definitely overbooked themselves. After we were finished with our shoot, our photographer left for a break (I assumed she was just leaving for the day), and we proceeded to wait for over an hour figuring we were just waiting for the next available team member to help us choose our photo package and check out. Our original photographer then came back from her break 45 minutes later and started editing our photos we then had to wait for her to edit before we were able to check out. Then when we questioned the wait time she huffed away and took another client to take their photos, leaving the manager begging another lady who was supposed to be clocking out for the day to finish our editing. When she tried to check us out she was oblivious to prices, etc. It was truly a an awful photo experience. They need to book fewer appointments so they're not overbooked and can attend to their customers. Really a sad waste of time and money for my family read more

Really wish I would have read the previous yelps before coming here. Took 3 hrs! For very poor photos. My photographer had to leave mid appointment and the check out process was a hotttttt mess. I was very disappointed at my photos and expressed that and the lady was still trying to get me to do the "Big deal" package. Save yourself and don't come here. read more

The lady that sales you the pictures at the end makes up her own prices and try's to over charge.. I will never go there again.

I came in with my daughter who had an unusual photo shoot idea. The staff were supportive and even had a few mommy daughter shots I could use for family. Natalie is very skilled at her job and it shows. Thank you for a wonderful experience. We will definitely be back. read more

Give them another shot. They're under new management and have a caring tentative staff. If there is a problem, they work with you and for you to solve the issue. Give them a call, just to catch their vibe and decide from there. read more

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We purchased a Groupon for a photography session. The shoot was for our son, for his second birthday. Our photographer was Annie. We arrived when she was coming back from her lunch break. She greeted us and assured us she would be with us soon. We appreciated her quick acknowledgment. My son is a very over active toddler. He's autistic & getting him to sit for a pose was a challenge. Annie was patient and she was kind to us and I really appreciated her willingness to keep trying to get the right shot of our precious baby boy. We didn't feel like her service was dialed down just because we had a coupon. We felt she treated us real well and managed her way around our sons inability to sit still, to capture beautiful and priceless shots that will last us a lifetime. Thank you Annie for your exceptional customer service skills. You are very appreciated!! read more

Sadly disappointed in this studio. We waited over an hour to get our photos taken. The girl that works there with the purple hair is very rude. She was not professional in the slightest. Our pictures came out OK. They weren't great but not bad. They seemed to take the picture after my baby stopped smiling. Anyways we purchased our favorites. We made two of them blown up and they are crinkled. Super bummed! We spent 3 hours in total. read more

I was never the type of person to take photos at a department store, because it reminded me too much of my childhood. My mom would do it annually during the holidays and I hated it. Now that I'm a mom, I'm doing the same thing but not for the same reasons. My mother has specifically requested that I bring my daughter to get professional photos done at a department store studio. I did just that and sent those photos to her. It became such a hit, I started doing it every three months for her milestones...3 months, 6 months, 9 months and we plan to do a year as well. I decided to get the membership card because the people here are nice and they know what they're doing when it comes to getting my daughter to smile and laugh for the camera or even to look at the camera since she's so curious at this age. Besides them spelling my last name wrong and from time to time overly airbrushing my photos (I usually request that they re-do it and they would throw in free photos to make up for it as well) I would say they do a rather good job here. read more

It was my first time choosing to use JCPenney for pictures and sadly it will be my last. We made an appointment for 1:45pm today. We arrived maybe 10 minutes before our appointment and it was packed. We weren't given an estimated time but she said it was going to be a wait. We waited a little over 2 hours to have our photos taken. You make an appointment to avoid having to wait a long time to be seen. Being a mother of a toddler and having to wait 2 hours it just wasn't a good experience. I get things happen but it was for the manager to have an employee making calls to advise people before going to possibly reschedule. By the time we got our pictures taken our son was over it which what toddler wouldn't be. We end up only getting like 9 pictures because he was so fussy waiting so long. We wasted a majority of our Sunday waiting for these pictures to only get three nice pictures. It just wasn't how a business should run. NEVER again will I come here. I would rather spend more to avoid this. read more

Horrible service ! We made a appointment at it took two hours just to be seen. They only have one camera and failed to tell anyone this and didn't even offer a discount on photos for anyone. Terrible and will never go again. read more

It was my first time getting pictures done here at JCP and it was also my first time getting newborn pictures done for my baby . Let me just say the staff there made it such a great experience the two employees there were so patient with my baby and other children who were running around , they gave us all the attention and time we needed to perfect photos and I'm definitely coming back for family pictures ! Alicia helped us and I believe the other gentleman was Christian super nice ! The vibe therewas so welcoming and very clean place ! read more

Disappointing experience. Had a reservation for 6:30 for a portrait shoot. Afternoon of hair and make-up for my wonderful woman, we showed up on time and finally at 7:15 the photographer finally got her started on the process. Hair and curls already went flat, no coaching to help during the shoot - just a pitiful experience. I guess you get what you pay for. We had a coupon and it still really wasn't worth it. read more

It has been a couple years now that we use JCpenny for all our photo needs and always come out nice. If you make an appointment and make it early your in and out in about 1-2 hours max. Not to bad. There are always groupons available also. read more

Not the best family photos. Took less than 10 shots and the photos came out barely okay. We chose to buy all the digital photos, however, we couldn't even use any of the photos in color. Had to edit to black and white because all the photos were edited from the studio with high contrast. I will never go back! read more

My children's pictures always come out amazing! Especially, if the manager, I believe her name is Arrian, takes them. She is a natural at taking pictures with children! There are usually TOO MANY good pictures! I am not sure why the other reviewer had the experience she did (Maybe not showing up for family portraits in slippers would be an excellent step! If I were taking the photos, I would assume the slippers were intentional, or else, why the heck would you wear them out of the house! ) Anyway, I have been going here, twice a year, for 5 + years, and the pictures are always phenomenal! read more

Alexis was AMAZING! She helped us all the way from taking the photos, getting my preteens to smile while standing next to each other, selecting, editing and creating the Christmas cards (which is no easy feat). She was very pleasant, helpful and knowledgeable with system which made for a great experience! read more

I had an amazing experience when taking my son here to get his photos done! The photographer was very patient and had some good ideas planned for cute shots of my six month old son. Thank you! read more

Great photos, fair prices, the photographer Alexis was so nice and patient. We were not rushed and took time for photos. Family, children, and 1 year birthday photos all were great. read more

If there was a way to comment on here with out giving stars,I would. Making a appointment is pointless, the wait time is ridiculously long. There is only one person doing everything. They barely have any props for your photos. FYI bring your own.. It is not worth your time! They are overlying priced for photos! If you have a group of multiple families with small kids waiting hours this place is by far 's down they are not prepared. read more

Want family photos? Don't come to this studio! Waited over 30 minuets for our scheduled appointment. No communication that they were running late. Then spent only about 15 minutes with us taking photos. On top of that we waited again almost 25 minutes to review our photos and watched another family go ahead of us. The photos were mediocre at best, and cut off the top of my oldest sons head! And only one or two photo options for each pose. This was the worst photo experience ever! read more

If I could give a zero I would. I took my oldest newborn pictures here and they came out amazing. when we did our Christmas photos I figured it would be great but NO. literally a 17 year old took our pics and none where centered I had to come up with poses, it was just bad. I had a new baby and decided to get his newborn photos done and give them one more chance they did so bad I didn't want to buy them and waste the money. she was rushing and didn't want to do any poses like I did with my first at all. I'm so disappointed never again. now I have to take his pics all over again. please don't waste your time read more

I went on Tuesday May 7th and the Fat bitch lady who I've never seen before and I've been going there for over a year was so snobby I don't know her name but I hope she sees this review read more

Just got my 3 month old daughters pictures taken. The studio is great, however make sure you schedule with a photographer you KNOW is good. The manager always does great and I've had a good experience with Cassandra. Not a fan of the random newbies. read more

I think if you wanted to be a portrait place atleast take decent picture... Horrible pictures, ugly editing, and the worst prices. ON TOP of all that the lady that helped us was extremely pushy!! Ugh never again. read more