Neptune was amazing. She understood what we wanted and came prepared with her own ideas. We would've been lost since this was our very first time doing doing a trendy type of photoshoot. 1,000/10 would definitely recommend to anyone looking for a professional who knows how to make you feel comfortable for the entire session! read more

See all

Pooja and SamSam provided my family (party of 7) an awesome experience. Pooja's eye for photography ability to make my mostly grumpy kids cheese from ear to ear, and SamSam's genuine care and honest advice for types of pictures we should buy based on our budget and needs is what keeps customers loyal. I hope to have them the next time we take family pictures! read more

jcp portraits - Me (blue) and my wife and my two son's, mom, and brother and wife. - Session Photography Near Me - Tukwila, Washington

I would have given this studio 5 stars but only did not due to them being understaffed which would be more on staffing not the service! I came in last night to take my family photos for our holiday cards (my son, daughter and I). I am extremely picky and was already stressing about the outcome of the photos before starting. Macen and her coworker (only 2 working) were so great with us. I came off a little intense and they handled me so well that my guard/worry quickly went away. They were able to execute exactly what I wanted which was simple but elegant. You would have thought we went to a professional photoshoot with how they were able to work together and take the most perfect pictures. I went in only wanting to buy Holiday cards but came out buying sheets of our pictures. I loved every single picture that Macen took of us. She was able to explain the packages while making sure I walked out with what I felt comparable with. I did not feel pressure like other places make you feel to purchase all these different packages. For a photoshoot on a budget, I recommend this location; ask for Macen! read more

My photographers were JeanCarlo, and another lady whom I didn't get the name of. Both were excellent and patient with my family yesterday. My 6 siblings and nieces and nephew came in for a shoot. We were definitely very rowdy. The patience the photographers had with my dysfunctional family was phenomenal. They still tried to get the photo as "perfect" as can be, and the female photographer who was helping us with the positions was very good with her interactions. It was nice to see her with a vision and making it come to life. The photos were available a lot sooner than we were told, and they came out perfect. Thank you! read more

A few weeks ago Lisa (North Aurora) took the photos I have been taking pictures for my family in Jcpenny for 9 years every time Lisa takes my photos I know that she will do a very good job because she has the patience to take pictures of each of my kids. Thank you very much for always doing a very good job. read more

Zero stars!!!! This place is a joke. My pictures were terrible. My "photographer" had been there for like two weeks. Blurry, crappy pics. They spent more time trying to sell me pic packages than actually taking pics. Like 10 minutes of camera time. Their excuse was they are understaffed... If that's the problem then don't schedule the appointments to begin with! I used to go to picture people until they closed. As a word of advice the pic people in bye bye baby tukwila is open, this isn't your only choice in the area. (I have not yet tried that location though). read more

Appt time was 4:15. 9 families in front of us. More than hour and a half wait. Took photos. Photographer wasn't theatrical much to grab child's attention. Waited even longer to review photos. Store closed while we waited. We had coupon for photos. Didn't offer any further coupon after making us wait so long. They didn't know if we would be able to view photos that night or come back(we drove 45 mins for these photos). Store closed. Had to walk the long way around to our vehicle because of exits being closed down. Didn't leave the mall till after 8. read more

We had a Groupon and decided to check it out and get our first family portrait done. We arrived on time to a room full of chaos. The room was full of families and babies. We didn't know where to check in and just waited until someone came up to us who had us take a seat. We waited a good 10 minutes. Then a salesperson yelled from across the room asking if we had an appointment and what was our name. He was so unprofessional he didn't even give us his name. He ended up being our photographer. Our photos weren't that great and out of all the pictures he took only 4 were actually decent. I would not recommend JCP Portraits and will never have my portraits done here again. Do yourself a favor and get the Groupon to Picture People. We have been there twice with great customer service and you receive your photos that day. We have to go back to JCP in a week for our photos. read more

Rude, poor customer service for mediocre pictures that you have to wait 2 weeks for, even for a cd. Associates don't even ask what you want or what you like. Then can't even explain what coupons work or don't work or if rewards are eligible. Won't be back for sure...ever. read more

The 2 reviews already listed are so wrong. I arrived 20 minutes early to my appointment and was immediately seen. Shay greeted us and asked who would be in the photos, how many adults and which type of portraits we would like i.e. holiday, seahawks, ect. We had our jerseys on but wanted to do holiday portraits as well. She took about 20 photos or so which were all perfect the first time. She didn't gave to retake any photos or reposition us. She is an excellent photographer and I found out she's been doing photography for 7 years so she is no beginner. I understand that there are quite a few younger employees but age is just a number and obviously the people that wasted their time to complain on yelp have nothing better to do. I don't have children so I didn't have to deal with that hellish aspect of crying babies and tears which I'm sure in the end affected the reviews that the other people listed. When babies are upset everyone gets upset so it's understanding. I also had a Groupon which I redeemeed with no problems and no questions asked. read more

I have 3 children and I'm the type of mother who would spend $500-700 a year on studio photos. I have tried JCP portraits 3 times for the past 3 years and every single time was a disappointment. I went there because I like to shop at JCPenney. Always long wait to check in (and check out) and then the photographer would tell me we don't have that much time left...I was like "do you not see me waiting in line?" ...always seems short of staff...phone ringing and my photographer busy doing other things instead of focusing on us only...and no props for children, not a kid-friendly studio for kids pictures I'd have to say...of the 3 times I visited, none of the photographers knew how to deal with young children and get my kids to smile...lighting not good either, and I felt rushed selecting photos (especially no chairs for customers). And the truth is their prints are low quality compared to Picture People and Yuen Lui Photography. JCP might be a little bit cheaper but the quality of service is just not worth it. I also wonder if they choose customers to give good service? Bad luck for me I guess. read more