I love shopping at Macy's in my hometown. Great store with good deals and friendly associates.read more

KEEP YOUR MONEY, DON'T SHOP HERE - they don't appreciate your business as demonstrated by the poor…read morecustomer service they give. I called to get a price on a pair of high-end, pricey glasses at there in-store Sunglasses Hut shop. The switchboard operator had NO CLUE that they even had a Sunglasses Hut within the store and tried to tell me that I was mistaken. So, she transfers me to the general accessories area. Even the girl in that department didn't understand why the operator didn't just transfer me to the in-store Sunglass Hut salesperson. IDIOTS! So, she tells me that she will transfer me right over there as she is able to she that area from where she is standing. She further tells me that the the girls that mans the Sunglasses Hut seems to be with a customer, but that she will walk over to that area and pick up the transferred call, in case she doesn't pick up in time. So, what would you say 'in time' is? 5 rings? 10 rings? 20 rings? HA!!! The phone rang ONE HUNDRED TIMES!!!!!!!!!! (Yes, I counted them after the first 20 rings, so more like 120 times) So, I call back and push 0 to get an operator to request to speak with the store manager about this horrible service. I get the recording that my call is being transferred to the 'next available agent'. After 10 minutes of waiting, their system just disconnects the call. I'm on hold another 5 minutes until I get the annoying phone company message that my 'call cannot be completed as dialed' I go to the Macy's website to learn how to contact but...they HIDE their phone number. There is NO phone number for corporate to be found ANYWHERE on that website. So, big red flag to everyone...when a company hides their phone number from the public, you KNOW there is something wrong. In other words, don't shop with that company as they obviously have something to hide. Yeah, their phone number - because they don't want to hear from all the angry customers. I ended up calling the BBB to get a number they had on file...and it works. 513-579-7000 - ask to speak to someone to take your complaint about the poor customer service you received at your local Macy's. I called and got transferred to a Michael, in the executive's office. In short, his attitude was indifferent. I got a half-hearted "I'm sorry" at least five times. I asked him what else he was going to do to rectify the situation besides say I'm sorry. He said that someone would be getting back to me. I told him specifically that I wanted to hear from the store manager for him to offer a gift card for the horrendous service I got or I wanted to speak with the DM. I was told to expect I call within TWO business days. I called corporate on a Wed. I did NOT receive a call within those two business days. There's a reason my extended family got rid of their Macy's charge cards years ago. This experience has helped to reaffirm their wise choice. Again, don't waste your money or time shopping with this company. Customer service is the LAST thing on their mind.

I love that H&M is expanding further into the state of Pennsylvania. I really appreciate the fact…read morethat they opened a store in Altoona. It is the typical, bright, white setup that a majority of the newer model stores have come to show. Ample sized men's and children's sections which is always nice. Pricing can't be beat for the basics. Employees are upbeat and pleasant. Hopefully with this store opening here that will bring more stores. I'm not saying that this mall is short on stores, but the few empty storefronts that are there will hopefully be full.

Great store, im glad to see them expanding into rural areas. I vacation in this area every year to…read moresee family and i am usually bored from the lack of things to do. I came to this mall the last time i came and was glad to see familiar stores like this one. They had a great selection of clothes, and the store was very well organized.

Gabe's is an off-price discount store that sells merchandise that are department store…read morecancellations, excess inventory, vendor closeout, and unsold inventory from other stores. Departments include women's and men's clothing, boys' and girls' clothing, shoes, accessories, foods, household goods, and other items. I thought that the store was large and contained a massive mixture of products. Brands were sometimes name-brand and were steeply discounted to low prices. I bought holiday napkins and a dog collar and spent only $6 total! At checkout, the lines of customers were long. The cashiers did their best to move us along quickly. My cashier said thank you and to have a nice day. I gave a neutral rating because I could not imagine spending time to sift through the racks of miscellaneous clothes to find things that I like.

The service for checking out was not well at all. Once I walked up to the cashier the woman walked…read moreaway and did not come back. I went to the other line and a really nice woman checked me out and once we were done the other cashier came back. That was very rude customer service

Obviously I did not stop in here for me, but I came in with my sister. I don't mind shopping with…read morepeople, you get to see more of a mall and how people interact. I applaud Torrid because they have some of the most compassionate employees out there. They really enjoy working in their establishment. As always they always have a huge selection of items that range from clothing to jewelry. Along with the great staffing this store is always in great shape. Everything is organized, well stocked and easy to find. And if you can't find it, someone is willing to locate it, whether it be in store, or at another store.

I have shopped at Torrid in Pittsburgh and Philadelphia. I am very excited and pleased with the new…read moreTorrid in our mall. It is beautiful and the employees are very nice!