It's been over 9 years since I reviewed this location---this location has survived the pandemic as well as the general unpopularity of Malls and is still one of the Mall of Louisiana anchors---while I feel certain it has made subtle changes over the years, it still seems to me to be the same reliable JCPenney store as it pertains to product, customer service, cleanliness and desirability to shop---this means not all is perfect however considering the fate of some of its competitors, I guess it's 5 stars now. read more

Attempted to return a new top to Flowood MS JCPenney. Had bill showing purchase. Employee could not look up without an invoice (don't get one with on line purchase) or an order number (not shown on bill). I asked employee for internet access so I could accesss my account. She did not know how to grant access. Another employee tried to look up acct using my phone number. Could not find me. I ordered top on line, picked it up in Flowood. Never in 17 years did i encounter such problems at JCPENNEY in Covington, LA. Would walk in, sales associate eould ask for phone number and there was the information needed. Return or exchange completed in a couple of minutes. Don't expect Flowood Penneys will remain in business long with this type of customer service. They already have reduced business hours with only one register open to handle returns. Tried calling store, only number given was for Salon and Jewelry. Tried both extensions, no answer. When I passed jewelry counter 2 employees were having a friendly chat. read more

Horrible customer service. I understand business is difficult, especially this year but ya'll aren't doing yourselves any favours by mistreating your customers. read more

Let me start by saying they have pretty good clothing, but their shipping and customer service is TERRRRRRIBLE. They charge a fee to ship to store that's only slightly less than shipping. While other retailers offer free ship to store. Both take forever to arrive compared to other retailers. And then, chat and the customer phone line take forever if you have an issues with your order. Then they don't trust you and make you jump through hoops and wait to get a refund or replacement if something's wrong with your package citing internal "policies". My recommendation is to Only shop in store and never buy anything if you might need to return it. Even then you'll wait in long lines to checkout. read more

JC Penney made me who I am today. Upon arriving in Baton Rouge I was jobless and driving my girlfriend crazy. If it wasn't for my boyish good looks, devilish charm and rapist wit I would have been homeless quickly. Finally after applying for waiter/bartender jobs with no success all over Baton Rouge (what the hell was that all about???? I had nearly 6 years of experience in that field...and nothing), I eventually piled into the JC Penney and said what the hell. Interview went great and, with the experience I gained from 20 interviews in the previous 2 weeks, I talked the whole time and finished with "Do YOU have any questions". Only question was: when can you start? Whew, income finally. Extremely low income, but income none the less. This became the stepping stone to many subsequent jobs that have led me to where I am now. As for the store: Many makeovers and remodels have made this a pretty good looking store. I still see associates that were there 12 years ago when I was there. That's a good thing, folks. The problem is that I just saw a Yahoo article saying that they might not make it through the year. Bankruptcy has been on the horizon for a long time now. They don't really have sales anymore. Everything is set at a permanent "low price". I think that's a problem. People like sales. The merchandise is the same as you can find in Macy's or other department stores, sans the high end fare (i.e. Kenneth Cole, Polo. Although they DO have US Polo Assoc. which is not Polo). JC Penney is a great place for home items like window treatments and clocks and stuff. I just bought 6 2" Faux Wood blinds for my house and the total was under $180 with free shipping to my house. That's a great deal. My time there also taught me of the values of this store, which is that every customer deserves fair treatment and a return can be made on any item no matter how old or used. Tough policy but I've exchanged dress shirts for people that were easily 5 years old, worn and stained...but the collar was fraying which meant the product could have been defective and we replaced the shirts with new. That's customer service. read more

Well let's start with we were in the men's department sitting on the couch when my little brother moved the couch cushion and what's there besides a used condom! We reported it to the sales associate who called the manager who wasn't concerned or worried about it at all there was no oh I'm sorry or anything not to mention it took 30 mins to remove so I stood by the coach to warn a lady and child that it was in there. The workers were more concerned than the manger who couldn't careless about it. Will not shop at this store ever again! read more

JCPenney - Dirty couch with condom in it! - Women's Clothing Near Me - Baton Rouge, Louisiana

Looking for bedding and bath towels. Limited supply currently due to construction so we didn't purchase any, but LOVING the new "shops" being constructed. Instead of the traditional separation by items...appliances, bedding, bath, etc., they are changing to by brand or designer....Martha Stewart, Bodum, etc. Construction is still going on but can already see the difference and like it! read more