I purchased a silver chain to replace one I broke...but neglected to bring the pendant itself. When…read moreI got home, I discovered the ring at the end of the chain was too large to slide through the tubular pendant. Two days later I returned to Kay and found a busy store! Then Marie helped me by looking over comparable chains but the same issue recurred. After she did considerable problem-solving, she brought in Assistant Manager Coleman who was able to slightly compress the ring and Voila! All is perfect! I appreciate the personal care and consideration from Marie and Coleman and will surely return.

Actually, if there was a minus star review I would recommend that. This large box store sells very…read morelow quality diamonds for a very outrageous price. They sell diamond (really a stretch here) engagement rings only worth $200 for well over $2000! They will sell you an "insurance" policy for $200 that is worthless!! They come back with a "If you have any problem or want to upgrade, you must purchase another ring for $4000 and we'll give you credit for your current ring" Oh, why would someone do that? Changing out bad for worse with MORE money down the drain?? Get educated and go to a real jeweler who can bring out real diamonds worth what you will pay. This is just a diamond purchase review. Changing out watch batteries is a different service.

This was THE best experience I've ever had with customer support! I came in to have my wedding ring…read moresized which has been long overdue. After having two kids and 13 years of marriage, I needed my ring sized up. My husband and I came in with our two elementary aged school kids, and we were anxious about them being a little rowdy at a place filled with expensive jewelry. But as it is being a parent, sometimes the kids just have to come along. However, Jenna, the jeweler who helped us was above and beyond! She answered every question my children had about the jewelry and the sizing process. They had lots of questions! They left with a great interest in how jewelry is made, and with the knowledge that there are other adults out in the world that are interested in them and have space for them in their curiosities. That was not necessary to do, but it was deeply appreciated. Aside from that the service was fast efficient well priced and my ring is absolutely beautiful and I'm so glad to have it back. Jenna, thank you for your kindness your patience and you're genuine care for my family. It meant the world to us. This definitely was a great experience and I will be back and will recommend to anyone.

I have been a customer for decades - they do it right and if it's not right they will make it…read moreright. I have always been well treated there. They're smart enough to know you can judge a book by its cover.

I found a great dress but take my advice and go somewhere else for alterations.The woman who did…read moremine forgot to sew on my belt. After going back to the store and trying it back on the cups were sewed to the wrong part of the dress causing me to have a cup hanging out all night and ruined my pictures. I was there and she could have fixed it but lied to my face because she was too lazy to fix it for me.

Do not recommend. While I truly love my dress, my overall experience with David's Bridal was…read morefrustrating and added unnecessary stress during an already overwhelming time. I purchased my dress in September 2025 (Cait helped me during my first appt and she was great) and was told it would be ready for alterations/pickup in October. October came and went with no communication, so I reached out in November, only to be told they weren't sure why I'd been given that timeline, as the dress wouldn't be ready until January 2026. At the time, this felt manageable since my wedding is mid-May 2026. However, the issues continued. In January, my alterations appointments were canceled same day three separate times with very limited and far out options to reschedule. When I finally had my first fitting, the service was poor and the alterations were done incorrectly, requiring me to return for another appointment. Initially, I was told alterations would take less than a week - but by this point, it was already mid-April, just one month before my wedding. On the phone call before my second appointment (to fix their mistake), I was told my dress wouldn't be ready for another month- meaning the week of my wedding. I even asked about a refund so I could take my dress to be altered elsewhere, but was told that wasn't an option. Then, after finally being able to come in for the appointment in April after multiple calls and speaking to a manager, I unexpectedly was told the dress was actually ready to take home despite multiple prior conversations with different staff members insisting it wouldn't be ready until May. Overall, the experience was disorganized, inconsistent, and disappointing. Communication was poor, timelines constantly changed, and it often felt like no one knew what was going on. I regret choosing to work with them and would strongly recommend that other brides look elsewhere.

I love RGD and I'm so happy to see them find a home inside Easton Town Center. The space is…read moregorgeous and displays their jewelry so well! I recently stopped in looking for rose gold rings to go with a dress I was planning to wear to a wedding. They had just what I was looking for and then some. I ended up grabbing up two rings and a really cute hair clip. I got everything for under twenty bucks and I was so surprised at how affordable everything was. The ladies running the shop were the sweetest and I won't hesitate to stop in again whenever I'm looking for fun accessories.

I was in town for a girl's weekend when we ran across Red Giraffe Designs in Easton Town Center. I…read morealways love local, handcrafted shops and was not expecting a shop like this in a mall. We walked through and loved so much of the jewelry. It was one of our first stops and decided we would walk through more of the mall and then circle back. We ended up deciding we wanted to each get a piece of custom jewelry that was engraved with something meaningful to our friendship. We went back to Red Giraffe Designs and choose jewelry on which to engrave the coordinates of the location where the 3 of us had met and become friends. The women working were very helpful and they had the 3 pieces engraved within an hour! I got a ring, one friend got a bar necklace and the other a bracelet & we are all very happy with how each piece turned out!

First of all let's just say this there is a reason there are only 5 star reviews. My girlfriend and…read moreI are planning out our engagement and we were ring shopping. We made an appointment to come in and this was the last jeweler before we decided who to go with. Right away Andy (son of William) just asked some questions to get to know us and what we were looking for. He told us they make their own style of rings right there in the shop. They don't just take measurements send those off to be cast at some other location. It's done by the two men behind the counter there. They have their own style of rings which separates them from traditional ring shapes. Aside from wedding rings they do just about everything jewelry related. Rings, earrings, necklaces etc... We have a family diamond passed down and Andy was able to create the ring and set the diamond. He also appraised the diamond for us. We then found another jewel to put in place from the piece we got the diamond and set that piece. Needless to say they did a fantastic job. The prices were respectable to the true artistic and craft work performed. After picking the piece out Andy took us back and showed us the process and work benches the ring would be made on. He showed us every step and during the appraisal he let us look at the diamond under microscope to see what makes ours unique. He explained the history behind it and how diamonds are made. They truly care about what they do. After 1 month we came in to look at the diamond and we're completely amazed by it. William and Andy smiled and said this is why they do what they do for these moments. They are truly masters of their craft and I would recommend to anyone! We will be returning for our wedding bands too.

If you want jewelry that can be an heirloom, this is the place to go. If you want a piece of…read morejewelry you know who mined it, who shaped it, who designed it, who made it, this is the place to go. William and his son Andy are happy to tell back stories on everything they have made. If you ask, and listen, you will soon discover that you are not just buying a piece of jewelry, your getting a story about how the jewelry found it forever home. Talking to William and Andy about a piece of jewelry they made is like sitting with friends as they tell you about their vacation. I am already saving up for another W A Weidinger original.

Another great organization that seems to be just right for me and my wife…read more For the money spent at BBW, the quality/quantity of their products is usually very impressive. Today, even the savviest of shoppers wouldn't find great deals. We bought the bare minimums and used Mrs. E.'s coupon resources to score a semi-decent bargain. The staff at BBW is typically warm and friendly. The two young ladies here were not. I've had better treatment from a teenager at a fast food joint. Very surprising for this organization. I can only hope this is an isolated incident at this location. Perhaps next month will be better. I'm just glad this isn't a company wide problem. 09/24

This store is awful. I placed an online order and due to reasons out of my control I couldn't make…read moreit there until the day after the order expired. I called and spoke to an associate and she assured me that my order would be set aside and not cancelled. I arrived at 10:30am (I told her I'd be there by 11) and my order was already cancelled. Wallflowers are literally the only thing I still buy from B&BW and after this I don't think I'll be getting those anymore. Very disappointed.