I was finally able to get in touch with an actual live person at Gains ins. I was able to ask my…read morequestions and received courteous response although I could not get a new quote as I was told my renewal date was too far out for an accurate quote. I'm not giving a 4 or 5 stars yet since I will need to wait and see if they do reach out to me closer to my renewal date as they said they would. Haley was very nice and for this call, good customer service. The biggest problem at this business appears being able to get to talk to a live agent. I would hope this isn't also indicative of service in time of emergency. Keeping my fingers crossed.

I recently moved to the region and needed to get some car and home insurance. I found Gaines…read moreInsurance on Yelp and have extremely pleased with the results. One morning I woke up and my car was stolen from our driveway. I immediately called Haley and she guided me on the proper process. Since my insurance card was in the car, I didn't know where else to turn. She got us all the info we needed and it was a huge relief. And fortunately we got the car back! Call team Gaines for your insurance needs, you will not be disappointed.

I contacted Sheldon for an insurance quote and he was very professional, responsive, and easy to…read moretalk to.

Based on my documented experience I would not recommend Sheldon Maughan, nor would I use him again…read more I would recommend that you use Laurie Cordero of the Atwood Agency in Placerville. In my opinion Mr. Maughan, for whatever reason, refuses to perform even the most basic business functions such as opening the mail or emails regarding his clients policies and consequently does not perform even the most basic functions of his position as a agent in a professional or timely manner. Time and again he has failed to provide service to me when I needed it. On Sept 24, 2018 I called Mr. Maughan to inform him that I had sold my house and would be cancelling my policies. I also gave him my new address. On Oct 1, 2018 I sent Mr. Maughan an email telling him again that I had sold my house and to cancel my home owners insurance as of Oct 5, the close of escrow. The email contained my new address where he should send the refunds. The insurance had been placed with Lloyds of London through Abrams Interstate Insurance Services in Rocklin. On Oct 2, I sent a copy of my cancellation email to Abrams Interstate. Abrams sent Mr. Maughan a form for me to sign, since insurance must be cancelled in writing. On Oct 22, 2018 I called and inquired about my refund, since I had not received it. He admitted that he had not even read the email from Abrams which contained the cancellation notice, and then sent it to me, which I immediately signed electronically. On Nov 7, I again called and inquired about my refund, which I still had not received. He admitted that Abrams had mailed him the refund on Nov 1, 2018, and that he had not even opened it or checked his mail until I called about it. He claimed that he would mail me the refund on Nov 7, 2018 but as of Nov 13, 2018 I have not received it, although my new address is only 20 miles from office. Once again, he has failed to act in a timely manner. You have to ask yourself, in this era of wildfires, do you want something as important as home insurance in the hands of an agent who doesn't even open the mail or email regarding your policies? I have filed 2 complaints against him with the department of insurance.

We don't recommend this agent , he doe not follow up with your requests. My parents transferred…read moretheir property and needed to cancelled their flood insurance. We left multiple messages and we sent 5-6 emails to this agent to cancel the flood insurance, however it was not done. Has of now my parents are still waiting for a refund for the flood insurance since they no longer own the property . Bertha M

I have been with this office for years. Aguilar keeps raising my rate without any explanations ( I…read morehave no accidents. no claims EVER excellent driving record). When I call him I left messages HE NEVER returns my calls. the Worst service ever. Stay away from this office. Aguilar explanation that my rate went up because there are too many Toyota cars on the road. Had nothing to do with me.

Hey buddy thought you like know James passed away in 2017…read more Life goes on. Anyway, have fond memories of our times together. And all the fun prior to life.

I have been with Walt for years now. He handles all of my insurance needs including homeowner's and…read moreauto. He never fails to impress me. When I started, he came to my home and went over my policies in detail. I never expected that kind of personal service from an insurance agent. Most recently, Walt contacted me to go over my policy renewal. He told me that I live in an area where some rates are increasing due to high fire danger and he is calling all of his clients as their policies renew. He went over my entire policy and even showed me where I could save money. I highly recommend Walt Wiesner.

From the day I met Garrett, I could tell he was the right person to trust with my finances and…read moreplanning for the future. He's easy to talk to, easy to trust, and you can tell he genuinely has your best interest in mind with every suggestion he makes. Garrett is extremely professional, knowledgeable, and absolutely worth meeting with if you have any questions about your finances or planning for the future. And, of course, the best part: he makes you money! Couldn't recommend him more.

Great crew, always on it! Wouldn't trust my money with anyone else. Very clear with what they're…read moredoing and no need to worry about correct choices being made.

excellent service and knowledge ! The ownership and staff are very professional as well as…read more diligent

Horrible experience. Wendy had me on an insurance policy with coverage that far exceeded my needs…read more I was paying nearly double per month until I caught the error. She's very slow to respond to emails and not particularly friendly. They just want to get you on a policy with the absolute highest coverage so they can profit. Do your research and don't trust these guys.

Excellent local business that supports the local economy.read more

From the owner: Prospector Insurance specializes in Auto, Motorcycle, SR22 and Homeowners Insurance. We also…read moreprovide Notary service.

Great people, great service. They make sure their clients are taken care of and always put first.read more

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

Valerie is helpful and provides complete explanations of our options and policies. It's also nice…read moreto know I can stop in the office, or make an appointment, if I want to see my agent in person. So much better than on-line only!

Valerie Ouellette is a fantastic broker. She has always been there to answer any questions that I…read moremay have about my various policies. She has gone out of her way to ease my anxiety about all the issues that have arisen over the past few years. She knows how to arrive at the best solution promptly. She is an agent to be trusted during these very complex times!