Every encounter I had with a company representative was great; Rebecca, who took my call, Devin who…read morecame to conduct the inspection or complete the work, Abraham who helped with running the numbers. The customer service was top tier. I will definitely be contacting them when I have any other issues.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

This company is amazing, They do such a thorough job that I was purely amazed. Quick to respond…read more Quick to assess and quick to address any questions we had. I am a realtor and I have used other companies but this was honestly the first time I saw anything like this. Thank you for the 5 star service. You guys rock. Anthony was the field manager we worked with and he was top notch! Thanks again!

I'd like to give a big shout out to Elementum. I've had the opportunity in the past to use them on…read moretwo different occasions. They are prompt,, skilled and always professional. Further, they capably work with insurance on helping the homeowner to resolve problems during an understandably stressful time.

I would never work with Force Restoration (and owner Omar) again. His promise is that he works with…read moreinsurance companies so you don't have to, which was very alluring. That was partially my experience, but he never completed my project and the insurance company stopped paying because the project took far longer than what was budgeted. Omar was always angling to get more money from the insurance company and would ask me to push my adjuster for more funds. When I tried to understand how much different parts of the project cost, I never got a straight answer... he'd say "Whatever the insurance pays is what I get". When you push or challenge him, he becomes very defensive. The whole thing feels very strange. As for the work he did for me: the quality did not reflect his high price, specifically the painting. He charges top dollar for everything he does and then explains "it's because I'm a restoration contractor and have to pay for insurance". OK, fine, but when you ask him for a cost breakdown of the work he performs, he says he can't provide that. After working for 6 months on a project that should've only taken 2, I finally had to take matters into my own hands. I paid him for the work that was (supposedly) completed and worked with another company to complete the repairs. Only after the new company started did I discover that the work that was supposedly done was in fact NOT done. So, I had to pay the new company to finish the work that I already paid Force Restoration to do. Yes, exactly, I paid twice to get the work done right. Buyer beware -- you've been warned. Feel free to check his contractor's license on the CSLB website and you'll see that he has at least one active pending complaint. If you'd prefer not to, let me share what it says: "This license may be subject to discipline under Business & Professions Code 7097 and/or 7098". Go ahead and Google what those mean and be ready to find someone else to help you.

I was so upset when water was coming down from ceiling and had no idea what to do!!! Mr. Omar from…read moreForce Restoration was so helpful and came through!! He immediately came when I called for help with emergency services! His team took care of everything and was available when I was available because I work everyday. Very professional and knowledgeable!

I needed my carpets cleaned quick. I usually am pretty flexible with scheduling but this time I…read moreneeded them done ASAP. I called a handful of companies seeing who I could get to come out on little notice. Most said they could come in 2 days. I called A Step Above and they told me they had opening the following week. When I explained I needed them done quicker she tried real hard to see if she could make it happen. She placed me on hold and came back with " we can be there tomorrow at 7am". DONE! Bill showed up at 7am and cleaned my carpets super quick. They look great and smell great. I will definitely use them from now on. Thank you so much for accommodating me on such short notice!

I should have done this review long ago. I have used A Step Above for carpet cleaning for about 15…read moreyears now. They always do an amazing job! They are always on time and excellent at what they do. They do the job as if it was their own home. If you are a perfectionist, this is who you call.

I hired ProServ Builders & Renovations for a home renovation project including an ADU, kitchen,…read morebathrooms, and electrical work. The project involved multiple contracts and payments, but the billing was never clearly reconciled. Beginning in November 2025, I repeatedly provided written summaries of contracts, payments, and balances and asked for confirmation or correction. I did not receive a clear written reconciliation explaining how totals were calculated or how payments were applied. We eventually met and discussed the project, and while we now understand each other's positions, we do not agree on the outcome. A key issue is the treatment of a prior $18,000 payment within revised kitchen/flooring contracts, which remains in dispute. There were also instances where similar scope appeared across multiple contracts without clear explanation of whether work was included, replaced, or added. In addition, some pricing--particularly electrical work--expanded significantly without clear upfront definition. The project has taken much longer than originally discussed. The ADU was expected to be completed in about 90 days, but more than a year later it is still not fully usable. My kitchen is also not usable. Cabinet doors have not been installed, and the space is filled with materials and items moved during construction, making it difficult to access or use normally. Because I need to use the ADU kitchen due to the condition of the main kitchen, I have been unable to rent out the ADU despite having a tenant ready. I am still trying to resolve the billing issues and get a clear plan to complete the remaining work.

Always helpful and available for urgent requests with very fair pricing. They are my go to for…read morehousehold needs. Thanks Daniel and Carlos for all your help. I appreciate you.

Very fast service, carpet looks brand new again, incredibly successful pet treatment! Very…read morereasonable price for my large rooms. James took care of my house even though I couldn't be there, you can trust him and his companies!

Most satisfying before and after!!!!!!!! Sent a text and received a response right away. Chris came…read moreand picked up the area rug and returned it looking brand new in a couple of days! Great customer service and I can't stop look at the before and after!

My home flooded recently and Mike who owns we care restoration was referred to me…read more I had never gone through the process of filing a claim, etc. It's incredibly stressful, and disheartening. Mike came the next day and did an initial assessment. Mike's incredibly knowledgeable and knew his stuff. Having multiple years of experience in this field, he was able to guide my husband and I through the process. We have been so grateful for the well of knowledge that Mike has in this industry. He doesn't mess around. He is very straightforward. Clearly cares about his clients. Is honest and very hard-working. His sons were also incredibly nice and worked hard to clean up our home. We love that this is a family owned business. Built from people who care, and are very good at what they do. We will forever be grateful to Mike and his crew. Mike goes above and beyond and sharing his knowledge of steps throughout the process. He always communicated very clearly, followed up, checked in, and always made us aware of what was going on, and what was coming next. We felt like we were in great hands always. And when your home is being ripped apart, it is nice to have security in the people you were doing business with. So when choosing a restoration company, don't hesitate. Choose we care restoration. Mike will take good care of you. Thank you, Mike and the boys! And if you're reading this, you won't be sorry! Good luck!

We used this mitigation company for a water‑damage issue at our rental property, and the service…read morewas outstanding. Mike was excellent to work with, prompt, knowledgeable, and clear in his communication. The team handled the dry‑out efficiently and with a high level of professionalism. Everything was done exactly as promised. Very satisfied and would absolutely use them again.

Oscar & Rosa company is one that will go out of their way to always make me feel comfortable. I've…read morehad one house reroofed by them. They keep me pointed in the right direction with good recommendations to end up with a great roof that will last my lifetime. 30+years I had a property that I was hoping to purchase but after their inspection they found problems with the roof and thanks to them I decided not to go ahead with the purchase. They are an honest company and a pleasure to work with. Thanks Oscar & Rosa

Had my entire roof re-shingled the communication was great,roof came out looking amazing i…read moredefinitely would recommend them. Any questions I had they answered, And made the process easy.

James and his crew did a wonderful job on my carpet cleaning my dog had a upset stomach and went…read morewild in the bedroom and they came in and cleaned everything up and my carpet don't smell

My family recently had a very disappointing experience with kount on us carpet. The installation of…read moremy new carpet was far from professional. It was not stretched, leading to noticeable seams and uneven edges. The edges are ugly, frayed, cut short (showing gaps) and not tacked down. Allowing them to pop up. Despite multiple attempts to ask the installer to fix certain areas before he left, he said he fixed them and left anyways. (He didn't even attempt to fix). We followed up with the owner and he came back a few days later to fix some areas. His fix, was to staple the carpet to the tack boards which show a very ugly uneven carpet entrance. He then said it was good and left. Come to find out the installer also didn't stretch any carpets in the rooms and just stapled any loose areas. We could have gone with any other carpet installer in the high desert as they were all around the same price. We used KOUNT because he was very friendly in the beginning and assured us he would treat us professionally. Instead of going with a big chain store we opted to use the local family business. We feel scammed, and betrayed. The fact that they performed this kind of work knowing how bad it was and just left it like this leaves me baffled. I cannot recommend this company based on my experience.