Every encounter I had with a company representative was great; Rebecca, who took my call, Devin who…read morecame to conduct the inspection or complete the work, Abraham who helped with running the numbers. The customer service was top tier. I will definitely be contacting them when I have any other issues.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

This company is amazing, They do such a thorough job that I was purely amazed. Quick to respond…read more Quick to assess and quick to address any questions we had. I am a realtor and I have used other companies but this was honestly the first time I saw anything like this. Thank you for the 5 star service. You guys rock. Anthony was the field manager we worked with and he was top notch! Thanks again!

I'd like to give a big shout out to Elementum. I've had the opportunity in the past to use them on…read moretwo different occasions. They are prompt,, skilled and always professional. Further, they capably work with insurance on helping the homeowner to resolve problems during an understandably stressful time.

I would never work with Force Restoration (and owner Omar) again. His promise is that he works with…read moreinsurance companies so you don't have to, which was very alluring. That was partially my experience, but he never completed my project and the insurance company stopped paying because the project took far longer than what was budgeted. Omar was always angling to get more money from the insurance company and would ask me to push my adjuster for more funds. When I tried to understand how much different parts of the project cost, I never got a straight answer... he'd say "Whatever the insurance pays is what I get". When you push or challenge him, he becomes very defensive. The whole thing feels very strange. As for the work he did for me: the quality did not reflect his high price, specifically the painting. He charges top dollar for everything he does and then explains "it's because I'm a restoration contractor and have to pay for insurance". OK, fine, but when you ask him for a cost breakdown of the work he performs, he says he can't provide that. After working for 6 months on a project that should've only taken 2, I finally had to take matters into my own hands. I paid him for the work that was (supposedly) completed and worked with another company to complete the repairs. Only after the new company started did I discover that the work that was supposedly done was in fact NOT done. So, I had to pay the new company to finish the work that I already paid Force Restoration to do. Yes, exactly, I paid twice to get the work done right. Buyer beware -- you've been warned. Feel free to check his contractor's license on the CSLB website and you'll see that he has at least one active pending complaint. If you'd prefer not to, let me share what it says: "This license may be subject to discipline under Business & Professions Code 7097 and/or 7098". Go ahead and Google what those mean and be ready to find someone else to help you.

I was so upset when water was coming down from ceiling and had no idea what to do!!! Mr. Omar from…read moreForce Restoration was so helpful and came through!! He immediately came when I called for help with emergency services! His team took care of everything and was available when I was available because I work everyday. Very professional and knowledgeable!

I needed my carpets cleaned quick. I usually am pretty flexible with scheduling but this time I…read moreneeded them done ASAP. I called a handful of companies seeing who I could get to come out on little notice. Most said they could come in 2 days. I called A Step Above and they told me they had opening the following week. When I explained I needed them done quicker she tried real hard to see if she could make it happen. She placed me on hold and came back with " we can be there tomorrow at 7am". DONE! Bill showed up at 7am and cleaned my carpets super quick. They look great and smell great. I will definitely use them from now on. Thank you so much for accommodating me on such short notice!

I should have done this review long ago. I have used A Step Above for carpet cleaning for about 15…read moreyears now. They always do an amazing job! They are always on time and excellent at what they do. They do the job as if it was their own home. If you are a perfectionist, this is who you call.

Excellent staff, excellent customer service and excellent attention to detail. JDs was there for…read moreus when we basically had to redo our 2nd floor due to water damage. They were able to tear out all our previous damaged flooring and also redo our new flooring choices. The work was done with expedience and care with regards to our style choices all while keeping our budget in mind. Danny was professional as was Jaime and Frank. We so appreciate the work they were able to do and our floors look great! Thanks so much!

JD's Quality Construction recently did a job for us as part of an extensive insurance claim that…read moreinvolved replacing drywall and extensive flooring in our townhome. The team was courteous and did a great job! A lot of the work had to be completed while we were at work, but I felt totally comfortable with the crew in our house when we couldn't be there. They were respectful and cleaned up so it didn't totally feel like we were living on a construction site while the work was being done. The work was done in a timely manner, despite some surprise snags that were hit in the course of the job. I love our new floors and would definitely recommend this company for remodeling or renovation.

Oscar & Rosa company is one that will go out of their way to always make me feel comfortable. I've…read morehad one house reroofed by them. They keep me pointed in the right direction with good recommendations to end up with a great roof that will last my lifetime. 30+years I had a property that I was hoping to purchase but after their inspection they found problems with the roof and thanks to them I decided not to go ahead with the purchase. They are an honest company and a pleasure to work with. Thanks Oscar & Rosa

Had my entire roof re-shingled the communication was great,roof came out looking amazing i…read moredefinitely would recommend them. Any questions I had they answered, And made the process easy.

James and his crew did a wonderful job on my carpet cleaning my dog had a upset stomach and went…read morewild in the bedroom and they came in and cleaned everything up and my carpet don't smell

My family recently had a very disappointing experience with kount on us carpet. The installation of…read moremy new carpet was far from professional. It was not stretched, leading to noticeable seams and uneven edges. The edges are ugly, frayed, cut short (showing gaps) and not tacked down. Allowing them to pop up. Despite multiple attempts to ask the installer to fix certain areas before he left, he said he fixed them and left anyways. (He didn't even attempt to fix). We followed up with the owner and he came back a few days later to fix some areas. His fix, was to staple the carpet to the tack boards which show a very ugly uneven carpet entrance. He then said it was good and left. Come to find out the installer also didn't stretch any carpets in the rooms and just stapled any loose areas. We could have gone with any other carpet installer in the high desert as they were all around the same price. We used KOUNT because he was very friendly in the beginning and assured us he would treat us professionally. Instead of going with a big chain store we opted to use the local family business. We feel scammed, and betrayed. The fact that they performed this kind of work knowing how bad it was and just left it like this leaves me baffled. I cannot recommend this company based on my experience.

I had this company clean my carpets over 20 years ago. I thought they'd say to burn my carpets,…read morelol, because they're so old but they came in and did an incredible job. You would think my carpets were brand new after owning them for 26 years. The house smells fresh and clean. Hayden(sp) did incredible and we are so grateful. Mr. Francis handled our intake and was wonderful, helpful and so informative. We are so happy that we made the decision to clean the carpets instead of ripping them out and replacing. I know we'll probably get another good 4-5 years out of these carpets before we have to make the decision again. Thank you A clean pro for making us extremely happy with the decision to clean the carpet carpets, for having affordable pricing, especially in an economy as rough as it is today. The pictures I'm posting do not reflect how wonderful they actually look in person. I should have taken before photos, so the true comparison could be compared. They were very spotty and dark since we do have pets that have snuck into the bedrooms and done their little things. You would never know at this point . The only thing I regret is not doing the carpets sooner. Highly recommend this company.

Everyone is so friendly and knowledgeable. I needed a last minute clean and they moved mountains to…read moreaccommodate my schedule. My carpets are good as new. Highly recommend.

I've had to use Puro First 2 times. Kindest most understanding staff. Every staff member was…read moreknowledgeable and helpful. I would not trust anyone else. PuroFirst is the best. THANK YOU!

Joel and Matt were very punctual and on point with services. Leak was detected accurately…read more Always communicating and working around our schedules to get the issue resolved quickly. Very friendly and fast workers. We were pleased with their professionalism and work ethic. Thank you for making this process easy. 5 stars for Joel and Matt. I would recommend this company they work quickly and in order.