Margaret and her husband Milo are great to work with. Milo to house for estimate and arranged…read morecleaning to our schedule. Excellent communication, in prior to arrival, progress and leaving. House was immaculate and I noticed little details where they do a deep and thorough cleaning. Example little rust around sink drain, etc. Highly recommend and they will know be regulars at our residence. Alexandra and Michael our cleaners took their time and really impressed me!

Anna and Paul came out to deep clean our apartment. They arrived on time, and were very friendly…read more The job done was very thorough and detailed. Our home looks fantastic!! The price was affordable, and they impressed us so much will be having them return!!

I absolutely recommend Caroline's Cleaning!…read more The process to schedule was so simple and easy, and I was able to schedule a date that was less than 2 weeks out. They were so nice and accommodating. And the rate was so reasonable, we will definitely be scheduling a regular service. The services were great! The staff were so efficient and did such an excellent job in our home. I really appreciated the attention to detail and the little touches they made. Thanks to the staff for helping our house feel much cleaner!

I had a renter move out and the room was disgustingly dirty…read more I messaged one day ago and she said they had availability today! So amazing! The guy that came was kind and did a great job! I appreciate your service so much! I will definitely use their services again.

My favorite things about our cleaners are the consistency, thoroughness, politeness,…read moreprofessionalism and ensuring the job was well done. From management to on-site cleaners, they have been excellent. It has been my experience in utilizing a couple of different cleaning services that having the same crew servicing your home is often more beneficial in achieving consistency. Additionally, they are good about the fact that we are a "no shoes" indoors household so they comply by wearing the blue bootie shoe covers we provide. There truly is a lot to love about Betty Miller Residential Services.

They do a wonderful job cleaning our house! Have been using their service for almost 10 years and…read morehighly recommended them. The house looks great after each cleaning, they are responsive to schedule changes, and we have recommended them to many of our friends. Our friends have used them as well and loved their cleaning services. They are on time, consistent, and respectful.

I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

Let me start by saying the cleaners I've had consistently for the past 6 months have been nice and…read morearrived on time (Franciela is wonderful). However I have had a few hiccups over the past few years since I've used their service. Nothing I couldn't get over and that they didn't try their best to correct. I'm pretty easy going and understand stuff happens. What is leading me to write this review today is how their management handled my particular situation as a loyal patron of a few years. I have had a biweekly cleaning scheduled consistently for the past 6 months. Haven't asked for much change and always get my two cleanings a month - same day, same time. I asked for an EXTRA cleaning this month, so I wanted them to come MORE. The way they entered into their scheduling system deleted my current scheduled time. So to my surprise after I woke up early and spent an hour prepping them to show up at 8 AM, no one came. I called and asked what was going on and I had to follow up twice. They said I wasn't on the schedule until the 29th! I told them I needed it done today and they could not find a way to make that happen for me after I have probably spent close to $10k with the over the past couple years. I have 3 small children so it's not the most convenient to have services like this canceled and then rescheduled. Plus I stripped all my beds and picked up everything for them so they could do a deep clean, all for nothing. Instead of offering any resolution other than "we are sorry, we don't know why this happened", I was pretty disappointed to say the least. Needless to say I will be providing my business elsewhere.

Not recommended…read more Cleaners said it'll take them total four hours to do regular cleaning (this is after they did a first cleaning so they already had a clear idea of the workload and time needed). And then owner wants to charge $265 for monthly cleaning. So their hourly rate is $265/4 =$66.25. Way overpriced compared to market prevailing rate. And I don't think the charge is in alignment with the service provided. There were no trash bags in place. Rugs were left unwashed and not put back in place, etc. Ironically they charge $55 per hour for first cleaning, which means reoccurring cleaning their rate is higher. Yes these days it's tough for small businesses to survive. But that doesn't mean customers got money rained on their head. Update: the owner explained that the rate is based on total sqft. This is nonsense! We have four bedrooms but two were not cleaned. Plus we always have regular cleaning services and it always takes them four hours or about $200 to clean it. And this business owner decides to charge us $265 just because we live in a house (and remember we only need 2/4 bedrooms to be cleaned) and not based on the actual cleaning area and total time needed? We were told by the cleaners that our house is well-maintained and they didn't have to scrub anything so total hours spent will be 4 hours. Owner is saying that although it only takes four hours but you need to pay $265. Does not make sense. Plus I know the SAME technicians when they clean my friend's townhome, they spend the SAME amount of time four hours in total and they charge less. Just because we live in a house not a townhome, it doesn't mean we have to pay more for the same cost incurred to the owner. It's not like our house is a rabbit hole or dirty anything. The technicians clearly said the place is well maintained and they didn't have to spend any extra effort. Then why do I have to pay much more at the hourly rate close to $70 to have the same cleaning service and hours? WHY? This is outrageous. I'll never do business with a service provider whose pricing is not transparent. Last time I used them for deep cleaning two years ago before tenants moved in, the tenants complained the cleaning was not thorough at all and requested for a refund. I contacted the owner right after the complaint, sent her the pics and she did not accept the request for a refund or offer re-cleaning. Nonetheless, I gave them another try which is totally idiotic on my side. I chose to not post a bad review after the first disappointing experience because I don't want to be harsh on small businesses. However this time the experience is even worse and even disrespectful. Who on the earth can explain to me why I have to pay more for the same service and hours? Why my own lifestyle (living in a house instead of a townhome) has anything to do with your operating costs while you use the same people, same hours and same cleaning equipment? Then why do I have to pay more? Explain to me. Choose wisely at your own risk. Honesty in business is underrated.

I was charged $330 for a "deep cleaning" of a 2000 square foot home. The results look like an…read moreincomplete routine service. Dusting was incomplete, laundry room was completely ignored, kitchen cabinets were not touched. The floors were mopped with no attention to detail. The owners response was it would cost another $330 to complete. *** Be very weary of the company's definition of a deep clean ***

Esther and her team are the absolute best!! They are organized, communicative, professional,…read moretrustworthy, and efficient! We love the weeks they come as it puts us at peace knowing we will come home to a beautifully clean house. So thankful for this crew!

Ester does an amazing, always the same crew, thorough and organized. We've used her for 5 plus…read moreyears. Good people. Check out the new van.

It is not common for a housekeeper to respond to reviews accusing that her customers are abusive…read more She also uses psychological terminologies diagnosing her customers that are not happy with her services. This tells a lot about her mental health than the people that she is responding to. After experiencing her services I do believe the negative ones, including the review that she was caught eating someone's refrigerator content in the security camera. Cameras don't lie. I hired her for move in / move out deep cleaning. The house was empty and there was no trash. I needed her to actually clean, like vacuum and wipe surfaces. She showed up by herself, with her husband driving her and sitting in the car, light equipment, and texted me 1 hour later that she is all done. I came back and none of the cleaning I requested was done. I wipe surfaces and it shows a lot of dust which is exactly what I told her to clean. It was getting dark and she was getting aggressive demanding money. I sent her the money to make her go away and I was going to call the police if she did not. Later, she said she won't actually come back to clean the house and make it right, because I already paid her; She gloated about this, saying that I can't do anything about it because I paid her already. Her attitude was very entitled and her tone was that she did me a favor. Her pricing was higher than a 6 person crew that came to clean a house twice the size, that showed up with a lot of supplies, and spent 7 hours deep cleaning. I made the mistake of ignoring the bad reviews. Hope you don't.

This was the first time I used Bertha's Cleaning. She showed up with a helper and they did an…read moreexcellent job. The bathrooms and floors are spotless. She had me explain what we wanted and she did exactly that.

Another amazing visit with Dal and this time they did more of a deep clean type service. My entire…read morefamily was in absolute heaven coming home to the extremely clean and organized home. I requested blind cleaning, which is an extra and they did a great job tackling our big windows. $300 is a great value for multiple hours, 2 person deep clean in a 2bd/2ba. I wish I would have taken before and after pictures, and will next time for sure!

They did a fantastic job with our place! We were very pleased with the outcome. Thank you so much…read morefor all of the hard work!

I didn't realize how much I missed enjoying my patio until Zuza and Normunds worked their magic…read more They didn't just clean--they reset the vibe of my space. Inside, everything was spotless and handled with care. They moved efficiently, worked quietly, and were super friendly without being over the top. I appreciated how comfortable they made it to walk through and double check anything--though honestly, there was nothing to fix. But the patio? That's where they really went above and beyond. Every cushion, every corner, every piece of furniture got detailed attention. They swept, wiped, scrubbed--even behind and between things most people overlook. It's like they knew I needed that outdoor space to feel good again as the weather turns. Scheduling was easy, communication was clear, and the whole experience felt respectful and smooth. I'll absolutely be booking them for other rooms in future. I also enjoyed that I could pay digitally and that the value was obvious. Great work, at a price I could work with.

Reliable, thorough, good communication. We have used Andy & Zuza for more than a year now every two…read moreweeks and love coming home to a clean house!

I had a young lady, Estella come to my home. She completely organized my closet. I love it! Very…read moreprofessional and definitely knows her job. The rest of the rooms are so nice. Fans, ceiling filter, floors shining, glass lamps. I would definitely have her back! The office was very clear on instructions, rates and truly cared what my needs were.. April thank you. Estella, you did a fantastic job!

I am updating my review as I am very pleased by the care and customer service I received by the…read moreowner and admin team. I previously misspoke as this business is not an agency, it is a family business. Upon noting my dissatisfaction, the team was VERY quick to react. They reached out immediately, and were very understanding and apologetic. We scheduled a "re-do" service to get the parts that were missed. On the day of the re-do, I was surprised that the owner himself came to personally talk to us and clean the areas of concern. Again they were very apologetic and open to feedback, and genuinely wanted to learn more to avoid the mistake in the future. Excellent customer service, I am very happy with the way the team handled everything! ----------------- We booked an apartment cleaning for today for our 1bed/1 bath, as our go-to was not available on short notice Pros: - Response: quick turnaround by the agency both on Yelp and via text. I also like how they send a text when the cleaner is en route with an ETA - Arrival: our cleaner arrived on time and followed our tricky apartment entrance instructions. No issues getting to our unit - Easy payment: they send you a link to pay post service - Availability: We inquired late on a Sunday and they had someone available the next morning and afternoon (on a holiday weekend too!) - Competitive pricing - Products: they use pet safe products - The problem stains on our tub and stove were removed and look great! The majority of her time was spent with these two items as they were in desperate need of some extra work. Room for improvement: - Upon arrival, our cleaner walked straight into the apartment with her shoes on. Walked through our carpeted hallway, into our carpeted bedroom, straight to our very dusty and dirty balcony to check out the space. Wouldn't be an issue if it was hardwood however it was carpet and it was only going to be vacuumed during this service. The balcony was one of our main priorities as we let it get real bad over the past few months and haven't had a chance to clean it. I offered her brand new house slippers to use and she declined saying she could just take her shoes off. I remember cleaners being shoeless, using shoe covers, or using cleaning specific shoes being part of 24/25's company policy. - We requested a deep clean, however aside from the tub and stove, the rest were only regular or lightly cleaned. Mirrors and sliding door windows were still dusty and had visible marks - In order to book, you have to fill out a lengthy online booking form AND a mini text confirmation. I don't mind the extra work, I get that they need to know what is being requested however I didn't understand the point as it did not seem this info was communicated to the cleaner. The agency did tell us we could point out the extra spots of concern to the cleaner directly. On the text form, I marked "yes" for "wash trash bin" and "windows clean", neither were completed - For our balcony, I also marked "yes" for "balcony/patio sweep/mop". I also put a note asking to be mindful of the neighbors below as I do not want any of the debris getting to their unit. I showed the cleaner the additional task on the balcony which required taking out leaves, cobwebs, twigs, and other dirt buildup. While checking out the spot, the cleaner started throwing twigs off the balcony. It didn't get on the other units but I was a bit thrown off by that. When she was leaving and saying goodbye, I noticed only the additional task was done and not the basic sweep/mop of the balcony, as requested on the text form. I asked her about the rest of the balcony and she responded saying she did what I asked. I clarified that I was hoping for the rest of the balcony to be cleaned. She responded sure and quickly went over to vacuum the area (not sweep or mop). There was a bit of change in tone, it felt as if she was bothered by the request. - Unfortunately after she finished the area it was still a bit dirty. She did ask if we checked everything else and if she needed to fix other items, but by then we didn't want to ask anymore based off the way she went back to work on the balcony. We were no longer comfortable asking about the other sections. I understand that we should have flagged all of our concerns while the cleaner was still there, so that part is on us! We're on the quieter side and should have mentioned it but we also didn't want to helicopter and micromanage especially when the items missed are standard requests for a regular cleaning, not a deep clean. We did address our concerns to the agency and they were very quick to reply and offered to send the cleaner back but we politely declined. ------ Overall - working with the agency was quick and easy however it may have just been the specific cleaner we were paired with that didn't match our needs. We didn't speak up, so be sure to if you have any concerns!