I had a young lady, Estella come to my home. She completely organized my closet. I love it! Very professional and definitely knows her job. The rest of the rooms are so nice. Fans, ceiling filter, floors shining, glass lamps. I would definitely have her back! The office was very clear on instructions, rates and truly cared what my needs were.. April thank you. Estella, you did a fantastic job! read more

I am updating my review as I am very pleased by the care and customer service I received by the owner and admin team. I previously misspoke as this business is not an agency, it is a family business. Upon noting my dissatisfaction, the team was VERY quick to react. They reached out immediately, and were very understanding and apologetic. We scheduled a "re-do" service to get the parts that were missed. On the day of the re-do, I was surprised that the owner himself came to personally talk to us and clean the areas of concern. Again they were very apologetic and open to feedback, and genuinely wanted to learn more to avoid the mistake in the future. Excellent customer service, I am very happy with the way the team handled everything! ----------------- We booked an apartment cleaning for today for our 1bed/1 bath, as our go-to was not available on short notice Pros: - Response: quick turnaround by the agency both on Yelp and via text. I also like how they send a text when the cleaner is en route with an ETA - Arrival: our cleaner arrived on time and followed our tricky apartment entrance instructions. No issues getting to our unit - Easy payment: they send you a link to pay post service - Availability: We inquired late on a Sunday and they had someone available the next morning and afternoon (on a holiday weekend too!) - Competitive pricing - Products: they use pet safe products - The problem stains on our tub and stove were removed and look great! The majority of her time was spent with these two items as they were in desperate need of some extra work. Room for improvement: - Upon arrival, our cleaner walked straight into the apartment with her shoes on. Walked through our carpeted hallway, into our carpeted bedroom, straight to our very dusty and dirty balcony to check out the space. Wouldn't be an issue if it was hardwood however it was carpet and it was only going to be vacuumed during this service. The balcony was one of our main priorities as we let it get real bad over the past few months and haven't had a chance to clean it. I offered her brand new house slippers to use and she declined saying she could just take her shoes off. I remember cleaners being shoeless, using shoe covers, or using cleaning specific shoes being part of 24/25's company policy. - We requested a deep clean, however aside from the tub and stove, the rest were only regular or lightly cleaned. Mirrors and sliding door windows were still dusty and had visible marks - In order to book, you have to fill out a lengthy online booking form AND a mini text confirmation. I don't mind the extra work, I get that they need to know what is being requested however I didn't understand the point as it did not seem this info was communicated to the cleaner. The agency did tell us we could point out the extra spots of concern to the cleaner directly. On the text form, I marked "yes" for "wash trash bin" and "windows clean", neither were completed - For our balcony, I also marked "yes" for "balcony/patio sweep/mop". I also put a note asking to be mindful of the neighbors below as I do not want any of the debris getting to their unit. I showed the cleaner the additional task on the balcony which required taking out leaves, cobwebs, twigs, and other dirt buildup. While checking out the spot, the cleaner started throwing twigs off the balcony. It didn't get on the other units but I was a bit thrown off by that. When she was leaving and saying goodbye, I noticed only the additional task was done and not the basic sweep/mop of the balcony, as requested on the text form. I asked her about the rest of the balcony and she responded saying she did what I asked. I clarified that I was hoping for the rest of the balcony to be cleaned. She responded sure and quickly went over to vacuum the area (not sweep or mop). There was a bit of change in tone, it felt as if she was bothered by the request. - Unfortunately after she finished the area it was still a bit dirty. She did ask if we checked everything else and if she needed to fix other items, but by then we didn't want to ask anymore based off the way she went back to work on the balcony. We were no longer comfortable asking about the other sections. I understand that we should have flagged all of our concerns while the cleaner was still there, so that part is on us! We're on the quieter side and should have mentioned it but we also didn't want to helicopter and micromanage especially when the items missed are standard requests for a regular cleaning, not a deep clean. We did address our concerns to the agency and they were very quick to reply and offered to send the cleaner back but we politely declined. ------ Overall - working with the agency was quick and easy however it may have just been the specific cleaner we were paired with that didn't match our needs. We didn't speak up, so be sure to if you have any concerns! read more

Great job cleaning, helpful/easy scheduling, excellent communication and very professional. I have a recurring monthly cleaning and I'm very happy with their service. read more

i appreciated the owner's follow-up -- their private message felt honest, and i want to acknowledge his gesture (including a complimentary cleaning). however, the follow up call from the first rep and her attempt at an apology was irritating. it felt like she was trying to prove the company was right rather than actually listening to my concerns, which left me feeling more frustrated. she could benefit from some serious customer service training. not sure if she's closely connected to the company (family maybe?), which might explain the lack of accountability. i won't take them up on the free cleaning, but I do want to add back stars for the owner's effort to make things right. read more

I reached out to 24/25 cleaners for a move-out cleaning. The pros they sent were attentive to my requests and were very thorough in their cleaning. The kitchen, stove, and 2 fridges in particular were in need of the most cleaning and the staff did a great job. The price was also very reasonable for the quality of work performed. Will definitely be contacting them again for future cleaning work. read more

Nancy did an excellent job with mg move out cleaning. The apartment looked spotless similar to when I lived in. I requested a 3-hr limit because I had the apartment inspection the same day. She accommodated my request and got things in order ahead of schedule. The communication with the owners of the company was smooth and flexible. I was grateful for their help during what would be a hectic experience. If they were in my service area I would use them again. Great value for the service and excellency customer service. read more

Worst cleaning service. I requested a 4 hour deep clean focused on the kitchen and at the end of the four hours my kitchen was dirtier than before. The kitchen counters had dirt from when she swept and disposed of the dirt, the floor was mopped using a spray bottle and wiping it down. I signed the paper saying she completed what she said she did just to get her out of there and stop during my house further . Clearly she didn't know how to clean. Save your money and go with someone else. read more

So thrilled we decided to go with this company for our housecleaning!! They are professional, kind, and respectful of our needs!! Their communication is stellar! Their housekeepers come on time, no waiting for them in a several hour window! Truly an experience we value!! Beyond highly recommend them!! read more

My experience was mostly positive. The house looked clean after the two cleaners worked. However, one of them was almost 1 hour late and they can't start until they both are there. The other thing was that they couldn't/wouldn't work on tall things like ceiling fans. read more

The team here responded quickly to the initial request had. A quote and booked appointment within an hour. The follow up before and after the service has been very unique to Amy cleaning services in have used in the past. Overall quality of the work as fantastic, hitting those hard to reach places and even going the extra mile to address spots I never pointed out. I do appreciate them sending a team of 2 people to help, working as much as I do, having 2 dogs and having limited time I know the. Initial clean wasn't easy. Great service, great value and excellent communication throughout. 11/10 would recommend. read more

We are very impressed with the service we consistently receive from 24/25 Cleaners. The company is very professional and dependable. It is easy to coordinate regular cleanings and Marlie has done an outstanding job. She is friendly and respectful of our home. I would highly recommend this company. read more

The cleaning was fast, efficient, and done very well. Will use again for move out cleaning!

I would definitely recommend 24 25 CLEANERS they did a fantastic job at deep cleaning after renovations. Cleaners were very efficient and friendly. Followed directions well. Most importantly the price was very reasonable. Customer service was very professional. I rescheduled three times because of the renovation timing and they were very accommodating. I booked them for regular cleaning every three weeks because I was so happy with their service. read more

I needed some major cleaning on a last minute notice. Chatted via Yelp on Thursday and got it all scheduled for Friday afternoon. We had a late start of 4pm and Amy worked nonstop for 6 hours. She did a wonderful job. Due to the unique circumstances, we will need to schedule another appointment to finish the rest of the house - I have no hesitation to call them again and recommend this company. I coordinated everything with Daiana and she was super responsive. I like the credit card online payment - everything was simple. I don't have to worry about paying in cash, except for the tips but the online payment also have a tip option. Thank you for the great help! read more

Clean so well and put in the extra effort to make the house feel put together. Really have loved this service.

Hell no lol I'm thinking this is a new generation because this isn't the first time cleaning services have been shit . Carpet had lint all over it which symbolize vacuuming with a dirty vacuum . Left my rug dirty I'm guessing from dirty shoes . We don't wear shoes in the house . Shower still dirty . Trash empty with no bag to replace it . Dishes still on the stove for $145 . Start at $50 and do an add on by service needed . Couch wasn't even touched couldn't even tell someone had been here to clean . Window seals still dirty and not dusted . read more

24 25 Cleaners - Soap holder in bathroom - Home Cleaning Near Me - Mission Viejo, California

I just found this cleaning company on Yelp. And sure enough. They did do a great job. They came by to my condo today and I couldn't be any happier. Thank you for your employees help. I would definitely recommend them to other people. read more

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Really conscientious and friendly cleaners. I've been using them for a few years now.

They were very easy to book with their online service. Communication was great and their prices are fair. Will be continuing to use them for my monthly cleaning read more

I used them for the first time a few wks ago, they showed up on time, did a great job and made things really easy as far as booking and payment. I will continue to use their services. read more

I'm postpartum and was looking for someone to deep clean my two bedroom two bath apartment. Alecksandra did a great job, was on time, and was incredibly efficient. Will be working with the company again in the future! Great price for three hours. read more

They do a great, thorough job, and I'm very happy with the results. I'll be going back.

Hired this company to do a deep clean on my one bedroom condo. Booking was easy and ation was constant. The cleaner did a fantastic job and made my place look sparkling clean. It was perfect having one person for three hours, so I definitely appreciate their recommendation. I was hesitant to give the company only four stars because the cleaner did not speak English, and I didn't know any Russian. I ended up getting on my translation app on my iPhone, and telling her a few things but that would really be my only complaint. Definitely recommend this group. read more

Best cleaning service I've ever used! They were professional and courteous. They fit me in on short notice. I got to take advantage of a special, so the value was exceptional. They showed up on time, finished in a timely manner and honored the price they quoted. Seriously, the cleanest my house has ever been! read more

I started a yelp project for home cleaning. And got a few quotes. This was the more reasonable quote I got. And they also responded the quickest! Scheduling was also so easy! They had someone available the next day! I'm having shoulder surgery and can't do anything around the house. They came today and cleaned my 3/3 two level condo and it's sooooo clean! They were prompt, and very respectful of the items in the house. I cant wait to have them come every two weeks. Highly recommend! read more

Used this cleaning company twice in the last two months. Two gals came out and cleaned my home in 3 hours as requested. They were punctual and came well equipped for the job bringing their own supplies. I had my own supply, but I checked out what they had come with and was satisfied with that. From the start they came in professional- ready to do the job! I was pleased with their service and attention to detail. It is worth the money! I will be using them on a regular basis. Iana Kim, came both times with another cleaner. This company is fantastic! You will be completely satisfied by using 24 25 cleaners!! read more

24/25 cleaners always do a fantastic job and are very accommodating with scheduling. They are responsive and eager to help.

24/25 Cleaners did a very thorough job in cleaning our house. We hired them for a deep cleaning and it really makes a difference and takes a lot of stress off. It's really refreshing having everything cleaned. Very friendly, I would highly recommend them. read more

Murat helped me with the booking service. He was helpful with the appointment. Tiffany and Amy I think show up on time. Price was fair, the girls are super nice. Thank you you both for your hard work. The only reason why I left the 4 stars that because my floor was still pretty dirty and sticky feeling. I wish it would have been better. But I'm satisfied overall. I might book them again in the future. read more

Very professional, everything went well. Got exactly what I requested, Natali left my bathroom very clean. I didn't think they overcharged, prices were reasonable. Thank you. read more

I miscommunicated to the manager that we wanted a normal cleaning while I was thinking about deep cleaning. So Amy came alone. She finished up her work while we were working in the study(we made her work more complicated because a plumber was working at the same time). She told me she finished up and I walked down stairs and feel the floor was scrapped clean. I really like her work and it feels like a deep cleaning to me too. read more

I'm so glad I found 24/25 cleaners. I've never had a housecleaning get my showers/tubs so, so sparkling clean. Impressed with their housecleaning and customer service & will be scheduling a monthly cleaning moving forward! Highly recommend! read more

We only scheduled to have a deep cleaning once and we loved the results so much that we requested Marlie to come back bi weekly now! The price is right and saves us so much time and she's been so accommodating to us and our dog as well! Always leaves our place super clean and like coming back to a hotel! Overall a great experience! read more

Cleaning went really well and they were professional through the whole process and reply back very quickly

Great job cleaning my house. Quality service, on time, valued work, honest. Great communicating.

I wanted to get my sister house cleaned after she unexpectedly went into labor 4 weeks early with her forest baby. I was frantically searching for a natural cleaners on a Saturday ! 24/25 cleaners was one of the only people laces that got back to me same day and was able to book the cleaning for Monday! The cleaner did the upstairs first because my sister was going to be coming home while she was still there. This was perfect because she was able to take her new baby upstairs while she finished cleaning downstairs. The house looks beautiful! read more

4.5 stars. Overall really pleased with the deep cleaning service. I wish I would have taken before and after pictures! Scheduling was a breeze and the team was extremely communicative which I appreciated. The ladies that came were prompt (early!) and very friendly. In fact, they didn't mind that my big German Shepherd hung around the house while they got to work. :) Where they really shined was in the bathrooms. Our house was built in the 70s and doesn't have the best ventilation which causes mildew to build up. I didn't realize how bad it was until I came back and noticed the showers were sparkling clean. Such a difference. Deducted half a star because I noticed some missed places in regard to dust, but I'm pretty picky with dust. To be fair, the ladies did ask me to take a look before they left to make sure all was good -- I just didn't notice until later. I would recommend. read more

Cleaners were good, very attentive to detail. Booking system was easy to use, and allowed us to leave a deposit with one card and then complete with a different card. Very nice. read more

Tiffany was great! Super thorough and very friendly. Would use hee service again. I moved out of my apartment and needed my side of the shared 2bd room clean, so essentially 1bd room and bath and my fridge. read more

Best cleaning Company ever I will always use them I used them 4 times and will use them in the future