Trying to see dr. but office person making it difficult, saying dr. not in network and co pay will be higher. Called insurance office stating the dr./insurance issue. Insurance said due to being duel coverage, I do not need to pay for the co pay and I'm covered 100%. Tried explaining it but the dr office person wasn't willing to call insurance company to confirm. Being frustrated with no assistance whatsoever from the dr office, I decided to cancel my appointment. read more

Dr. Ashley took the time to explain my condition in detail as well as related research and potential treatments. He was thoughtful, knowledgeable, and patient. We are lucky to have someone with his decades of experience and personable nature still practicing medicine! read more

Dr. Ashley is the kind of doctor you wish all your doctors were but rarely are. He's smart, kind, caring, looks you in the eye and knows exactly what he's doing. I recently switched to him from another dermatologist who I just didn't even feel was paying attention during my regular skin exams and with the type of skin I have I can't risk that. My first visit was like a 180 from the other doctor and I immediately felt that I would be well taken care of . I just developed a weird and painful rash and they were able to fit me in this am. Dr. Ashley took a close look at it, asked me if I had touched limes recently and been out in the sun. Sure enough I had - it felt like an episode of Dr. House! Such an obscure diagnosis but he got it right away. It was the most satisfying doctor's visit I've ever had. I selfishly hope he doesn't retire for several more years! read more

Dr Ashley and his staff are excellent! He always takes time with me, he listens and explains things so clearly. I know exactly what he is doing and he guides me along the way when I'm having a procedure. I have a history of basal cells and he is a top notch professional! A huge shout out to him and everyone at Skin and Beauty Center, Burbank. 5 stars!! read more

I recently took my daughter in to see Dr Ashley. The office was huge and looked amazing. The staff were very nice. They were very organized and prompt. The nurse attending to us was great. Once the doctor came in, I was impressed how knowledgeable he was and his bed side manners. read more

Dr Ashley is a real physician, not someone peddling products and treatments. I was very pleased with my visit which was thorough and during which everything was explained to me. Dr. Ashley even took care of a small issue for me at no charge. What a nice doctor and medical staff! read more

Dr Ashley is amazing! I have had a skin rash for many years and he is the first dermatologist that figured out how to treat it! He is very precise and knows what treatment will work best! read more

Was recommended to Dr. Ashley by my pcp (who is the greatest). Very impressed from first step into the office. They processed my paperwork and took me in, practically no wait. Office staff was very polite and quick. Dr was informative and patient. Took his time, didn't feel rushed (rare). I have been working in healthcare for many years and have been to numerous drs offices (work related and as a patient), but never been to such welcoming waiting room. Beautifully calming setting (quite refreshing considering we are usually anxious in waiting rooms), the exam room matched the tree theme, they even had faux tree bark stools. Overall pleased to have found them. read more

Dr. Ashley treated my wife this morning in a most professional way, with a smile. Both he and his staff were attentive and professional. Would highly recommend Dr. Ashley for any and all skin needs. Thank you read more

I dont write reviews, shows you how great Dr. Ashley was! Super caring, super attentive. I've already recommended everyone I know to go in for a check-up. I wouldn't hesitate to see Dr. Ashley again! read more

My experience here was awful. I wanted some skin tags removed. I asked about some topical anesthetic and Dr. Ashley dismissed the whole thing ' they don't work '. The front office staff though quite pleasant, messed my appointment up. Anyway all was sorted I went to my appointment today and the Dr.Jeffrey was unkind and impatient. Was told after he removed tags, he was going to do no more because I needed a topical. What??? The nurse then informs me only 10 tags are removed per session. Only 7 were removed. This information was never revealed to me before the fact. He never gave me any ointment to manage the pain , which is quite unbearable after the fact. read more

I had visited Dr. Jeff Ashley nearly 20 years ago and he and his staff was so friendly and accommodating that I never forgot the experience! I had a small bump on my scalp that while it wasn't really visible, I tend to be a bit OCD and it was driving me insane. To my surprise he was actually able to remove it the in the same appointment and was just so caring and understanding. Recently I had another small bump appear (I'm now 46) and I decided to see if he was still practicing dermatology. To my delight I found that he was still working and while his office had moved, he was still located in Burbank! I was so relieved and immediately set up an appointment. Not only was I able to schedule an appointment quickly-within a week or two, once again he and his staff were incredible! He removed the bump in the same visit and was so pleasant to interact with that I feel very blessed to have him as my dermatologist. I'm not joking when I state that he should give lessons for other medical practitioners on how to treat patients/clients. I would also like to give a shout out to Ophelia and Elisha who were also absolutely amazing! Going in to see a skincare doctor (or any doctor for that matter) can be a bit stressful, and I just cannot understate that Dr. Ashley not only makes the experience tolerable but dare I say actually pleasant! Thank you so much for all you do! Please don't retire anytime soon! We need you Dr. Ashley! read more

So disappointed I'm going to find another doctor. I saw Dr. Ashely several years ago with he was in private practice and was very impressed. He took his time, was thorough and engaged. However, he is now part of a group. I went recently, for another minor issue, and was raced through with little to no help as though he couldn't be bothered. Didn't even take the time to do a small examination of my body, which I was expecting since it had been several years since my last exam. read more

VERY happy I was referred to Dr. Ashley. It's hard finding a skin doctor focused on dermatology and not pushing some kind of plastic surgery. Dr. Ashley is very thorough and clearly very knowledgeable and interested in his field. Very professional. On top of that (and irrelevant to treatment), the interior decor is great! read more

Very happy I found a wonderful Skin Doctor who is well versed in skin cancer. Dr. Ashley is very thorough and took the time to check my body for any new spots / potential issues. Nurses were very nice. Now just waiting the results. I plan and taking my wife here now as well to get check ups. read more

Pleasant and friendly front office staff. Organized. I had a short wait time. Dr. Ashley was warm, friendly and with a focused, positive attitude. He listens well. Asks questions. He took the time to do a full body scan on me and went over what to look for myself. Didn't feel rushed at all, but was out in half hour. I appreciate his skill, expertise and manner. read more

My appointment with Dr Ashley was fine but I got three calls afterwards saying I had missed my appointment and that I owed a cancellation fee. They had no record I was there even though I had a copy of my payment for the appointment. Today I just got a bill for $145 for a biopsy that he didn't make clear I had to pay and he even said it probably wasn't necessary to do but he would just to be safe. read more

I love Dr. Ashley! I've been going to him since I was a kid and to this day he's still incredibly warm and gentle to doctorphobic people like myself. I still make it a point to see him for any dermatological issues even though I live in the bay area now. I can't imagine anyone else making me feel more comfortable and confident that any skin issue has a straightforward solution. I really can't recommend Dr. Ashley highly enough! read more

I am a medical professional and was referred to Dr. Ashley by my co-workers. This doctor was top notch. Both my daughter and I were seen by Dr. Ashley. My daughter had a cyst on her neck. Dr. Ashley astutely noted that it may not be a standard cyst and referred her to an ear nose and throat doctor. He was correct in his assessment and I am glad he didn't just start cutting. He removed some pesky skin growths that I had and took time to explain the skin growths and what to look for in the future. This doctor is a true professional. read more

What can make or break my opinion about a Doctor is their front office. This front office rocks! When they tell you they'll call you back, they actually do. When they put you on a "cancellation list" to get you in sooner, they actually call you with cancellations to see if you want the appointment. Hard to get prescription, they go above & beyond to get your insurance to cover it, will work with pharmacies on your behalf. Just can't say enough. Oh, and Dr. Ashley... just wonderful. Smart, excellent instincts about how to treat your problem, very 'matter of fact' personality. Has never steered my wrong. Overall just a wonderful office. Very refreshing. read more

I wasn't impressed. He was cold and not very accommodating. He only looks for skin cancer and did not help me or have any solution to my other concerns. Hes a by the book doc who wont help you with the smallest issue unless he's getting paid. read more

Dr. Ashley is a great dermatologist, who really knows what he's doing. He always explains what he's doing, why, and clearly outlines both what to expect and what the long-term plans might be. read more

Dr. Ashley is one of the best dermatologists and I am grateful to my primary doctor for the referral to Dr. Ashley. I have a very complicated type of Psoriasis that has become particularly aggressive. I did not want to see another (I've seen so many) dermatologist who would prescribe some of those heavy drugs I have been prescribed in the past (the kinds with insanely frightful side effects, like cancer). I thought that Dr. Ashley wouldn't be able to give me any new advice, but I finally broke down and made an appointment because the psoriasis was really getting to me. So glad I did. Dr. Ashley really listens. He treated me like an intelligent being. He explained clearly, his diagnosis and proposed course of treatment (a treatment less invasive and to my liking). He cared so much about my complicated condition that he connected me with another derm who knows my type of psoriasis well and performs trials frequently. That said, Dr. Ashley prescribed two creams, and promised me he would always be available to work with me, though he felt the other doctor might provide a more comprehensive treatment plan. I appreciate his honesty. He simply wanted me to get the best possible treatment. Miraculously (and more likely because he is such a skilled dermatiologist), the creams he prescribed to me have close to completely healed all of the patches! It's only been two weeks, and my skin is almost all cleared up! You would never know I even had psoriasis! I will go and meet with the doctor he suggested, but as far as I'm concerned, I am going to stick with Dr. Ashley. He is a cut above the rest (and trust me when I tell you, I've seen mannnnnny dermatologists). Consider yourself lucky if you have an appointment with this doctor. He truly is the best - 5 stars, all the way. read more

Dr Ashley is the best Dr I ever seen , very smart , polite & take his time to check the problem & explains the problem in details , not like most of the Doctors rushing to get red of you so they could see the other patients read more

Great experience. Friendly and caring staff, and Dr. Ashley is knowledgeable, great manner with patient and really was happy with the results. read more