I've seen both Docs. They are great! This is a first class group. Highly recommend!…read more Dan

Sixth months of pain thanks to this office's negligence…read more Going to this dentist resulting in me probably needing a root canal. I came in to get some simple fillings done, and I'm now saddled with hundreds of dollars of bills, to pay for procedures that screwed up my teeth. The doctors left (with full knowledge) overhangs on both of my fillings. This means that whenever I flossed, the floss would catch on the fillings and pull on them. The dentist informed me that this was normal and I would just need to pull through my floss for the rest of my life. After a month of pain, I went back to ask why the fillings still hurt. They took x-rays, shaved one of them down a little bit, and told me the other was fine and I should go home. I developed hot and cold sensitivity. I finally visited another dentist with 30+ years experience. I've now learned that purposely leaving overhangs on fillings is absolutely not normal, and that what they've done is careless at best. I saw the x-rays myself this time, and you can clearly see the sharp, jagged overhang's that were left after the fillings were put in. I've also learned that One of the filling simply broke because of the way that they left the overhangs. Until I've had over $700 in dentistry bills, and six months of dismissed pain. I know I will likely need a root canal in one of the teeth, and I needed to get both fillings replaced. This place looks great on the outside. The customer service is excellent. However, I would caution anyone against blindly trusting that this office knows what they're doing.

I started going in 2019 to get my braces and the service was outstanding. I love my orthodontist,…read morethe dental assistants and all the staff at Factoria Orthodontist Bellevue. I am going back next Thursday to replace my retainers and looking forward to seeing everyone again. I highly recommend them.

This dental clinic doesn't care about immunocompromised people. They refuse to wear an N95 on the…read morepeople they're working on, display a lack of knowledge of viral spread (including Covid) and only have three HEPAs for their clinic to clean the air. They think Covid is transmitted by surface contact--which demonstrates they've failed to update their knowledge on covid, which is airborne. I can't trust them with my dental care as a result.

Dr Alen and his team are so professional, thorough, and didn't try to upsell me on unnecessary…read moreprocedures. My teeth feel great, and the billing process was seamless. Highly recommend. Thank you DR , you are amazing, nice job. I do appreciate so much ,

Excellent experience here! As a new patient, I was given a truly personal and friendly consultation…read moreand cleaning. From my first phone call all of my interactions with the staff here were excellent. The office is clean, modern, and welcoming. They offer drinks and snacks before and after your appointment. Everyone was personable, friendly, and professional. Communication was exemplary, everything was documented clearly, and I will definitely be coming back for a very long time to come!

Cooley Smiles gave me one of the best dental experiences I've had. Office Manager Anh Basinger went…read moreabove and beyond -- warm, attentive, and extremely helpful from the moment I walked in. She made the whole experience feel easy and stress-free. The dental staff was just as impressive, providing thorough, gentle care and taking the time to explain every step. I truly felt cared for here. Absolutely a 5-star experience!

I had an excellent experience at this dental office. From the moment I walked in, the staff was…read morefriendly, welcoming, and professional. The front desk made check-in quick and easy, and I didn't have to wait long before being seen. The dentist was very knowledgeable and took the time to explain everything clearly, which really helped me feel comfortable and informed about my treatment. They were gentle, attentive, and made sure I wasn't experiencing any discomfort during the procedure.

If you think all periodontist are the same then you definitely need to meet Dr Ko. Dr Ko is…read moreremarkable- she is very patient, detailed and careful. I was referred to Dr Ko by my dentist. I needed a 2nd opinion on a procedure another periodontist recommended. The previous periodontist took 10 mins to determine what needed to be done at a $$$$ price even with insurance copay but Dr Ko spent 45mins took pictures and explained in GREAT detail. I was nervous going through the procedure but she explained the steps and made me feel better. She also took x-rays and pictures to make sure that all is good after the procedure.. My teeth never had so many pictures taken before! She also gave me a call on a weekend to check on me! Thank you Dr Ko and team! (Review also posted on Google reviews)

I really like dr. Ko because she is super professional and caring. The office is very clean and…read moreeasy to access, good parking situation. I never had a problem parking. They take their time to explain the treatment and my insurance benefits which really helps. I like that they're making it as predictable as possible especially when it comes to these procedures.

I've been seeing Dr. Jason Chan and his dad Dr. Raymond Chan for many years. They are both…read moremeticulous, caring, eager to explain every step they are taking, why that step is needed, and what the goals are. Most recently, I am having to replace a crown and add a tooth to my partial. Dr. Jason, a UW Dental School Grad, goes the extra mile to include me, patiently explaining every detail of the procedures. I was in the chair for nearly two hours. That broken crown tooth required some work. Plus, I had another tooth filled. And I got comforting pats on the shoulder and "You're doing great," the whole time. But there's more. Factoria Dental Care receptionist/bookkeeper, Monica is simply awesome. Friendly, and like Dr. Jason, eager to assist in any way she can. She went over the proposed cost of the procedures to be done. And showed me the description of each step and the estimated cost of that step. She emailed me the next day to see how I was doing! I felt like royalty during the entire visit.

Several years ago Dr. Raymond Chan sabotaged my teeth by scoring the enamel next to the gum line on…read moremy upper teeth. I got out of the chair and left because he was yelling at his assistant. I have had no end of problems with the scored teeth ever since. Do not use this dentist as he is unethical. If you use this dentist and he starts vigorously scrapping your teeth with a dental pick during the exam he is scoring your tooth enamel to promote decay.

Do not come to this dentist! They were too quick and…read moreextremely unprofessional around getting wisdom teeth out. They weren't able to get all of my teeth out because they didn't sedate me enough. The dentist told different stories about how many they pulled out, and it turns out he only got a HALF of one tooth out. So I have to go through recovery TWICE. They had minimal post op instructions, and didn't even call after to check in. Before the appointment, I filled out paperwork and sent it in and then I filled out the same exact thing at the office. Unorganized, unprofessional, and a sketchy business model. PLEASE do yourself a favor and stay away from this dentist unless you want lots of trauma from getting your wisdom teeth outs ( which shouldn't be that big of a deal )

I am writing this in the hopes that no one else is unfortunate enough to accidentally come to this…read morehorrendous establishment. After going to another oral surgeon after they botched my wife's it is appallingly obvious how unprofessional this business is. I will go into detail below. My wife and I come in first thing in the morning for her scheduled removal of 4 wisdom teeth. Right off the bat she has to sign a bunch of paperwork that she already did. Didn't think much of it though other than some annoyance. Then she goes into the back for operation. At first it sounds like it's going well, then I hear her start to make noises. She starts wailing and crying and it sounded like she was being tortured by the CIA in a different room. It was under a very clear understanding that she was supposed to be deeply sedated and asleep for the entire operation but that's not what happened. The stuff that comes after with communication with the inept Dr Shireman was absurd. He could not keep his story straight on any topic regarding this. My wife was supposed to have deep sedation. It is the level below general anesthesia and the level above moderate anesthesia. Under deep sedation you will be asleep and incapable of verbal responses but you don't need a breathing machine like general anesthesia. It was clearly communicated to Shireman and it was even in our invoice that we paid for deep sedation. But this is not what she received. She got moderate sedation and ended up awake for the operation which put her in a severe state of panic so bad they had to stop the operation. Mistakes happen, but how you handle a mistake defines you as a professional and a person. Below I list all of the things he said that didn't line up with things he previously said: 1. Right at the emergency halting of the operation he tells me that the sedation wasn't strong enough and the only other thing they could do is general anesthesia which requires a ventilator to breathe for you. This suggests that she was on deep sedation as this the level right below GA. BUT she was not on deep sedation! She was only on moderate sedation as admitted on a phone call. This was not what we paid for and not what was on the signed invoice and not what was agreed upon. To this is only excuse was a pathetic accusation that it was his assistant that made the mistake. Absolutely embarrassing to not own up to your mistakes. 2. Another absurd miscommunication/lie, at the end of the operation he told me that they removed 1 and half of her teeth. This part is honestly so ridiculous it's funny. Later on a phone call with my wife's mother he tells her that he removed TWO of her teeth completely. Then later along communication he says that only ONE tooth is removed. And guess what we just found out today during my wife's second surgery done by a competent dentist? That he DIDNT EVEN FULLY REMOVE THE ONE TOOTH. HE STILL LEFT THE ROOT OF THE TOOTH. Absurdity to the point of humor. 3. Some other unprofessional things, afterwards the written Post Operation was in broken English. Littered with typos and grammatical errors. Post operation was also barely explained to us. We had to do almost all of our research ourselves. All of these things just gave Dr Shireman an extremely shady character that I wouldn't hope anyone would go to for a tooth removal. We were able to get a full refund after a lot of argument and convincing and pathetic excuses. Even had to go as far as threatening litigation because he didn't want to refund the tooth that he didn't even fully extract. What a joke

Recently had 2 crowns completed by Dr. Han at Newport Dental. I'm one of those people that wants…read moreto understand the details of all procedures. Dr. Han clearly explained what needed to be done, answered all my questions and provided options for me. As someone else posted, he has a gentle hand, is in tune with his patient and inherently knows how to make his patient as comfortable as possible. This was the first time I had a dentist use a dental dam where I wasn't gagging the whole time, wishing I could breathe. It was easy-peasy and with 2 crowns. Talented, knowledgeable professional with a friendly, attentive and caring disposition!

The staff were nice, wait wasn't too long. The appointment was straightforward and I got out of…read morethere in a timely manner. Dr. Park was professional and kind as well, although I didnt feel like the dental cleaning was super in depth (felt maybe a little too quick) but hopefully that's because my teeth were cleaner than usual? Just didnt seem like my usual cleanings I've gotten at other places where they get deep in there and are taking their time with each tooth. I also mentioned some recent sensitivity with certain teeth, but she didn't say anything about it after cleaning, just that I had no cavities. It was my first time there but hopefully it was cleaned well enough I dont have anything to return for anytime soon!

Dr. Sung and his team provided exceptional patient service. They made me feel very welcome and…read moreaccommodated to my needs throughout the two years of treatment. Dr. Sung is very knowledgable and passionate about his work. His care team is very knowledgable as well and they work very efficiently to the handle the different types of patients. The hours of operations work well with individuals with conventional 9am-5pm jobs. I would recommend, if your looking for orthodontic services around Bellevue area.

I had terrible experiences at this place and I do not recommend this place. The staffs were nice…read moreand scheduling for the appointment was easier than other places, but that was about it. They made Hawley retainer for me during the recent visits. When I first tried them on, I felt something is not right. It was way too tight but Dr. Sung mentioned it is because my teeth moved during the three weeks while the retainers were being made. (I followed his recommendation to wear my old retainers during those time, but I was still blamed for the very tight fit.) Something might have gone wrong while taking the impression since gum part was not even fitting, but all the blames were on me. I could not take out the retainer that night and had to really force it out the next day. I requested for the adjustment and he adjusted it for me by grinding acrylic part, which made it a bit easier to take it on and off, but I really felt something was not right, as it was shaking all my teeth and metal part was not in between the teeth, and acrylic did not fit the shape of my teeth. He told me I will get used to it, and said some people don't raise any issue and wear the ones that were given and I am being sensitive. He even told me maybe the lack of nutrition due to pregnancy is making me sensitive. I felt he was blaming everything possible on me, but I trusted it will maybe fit better as I wear them and be ok, so I wore the retainer for a week. It still didn't feel right and my teeth hurt much more and more as I wore it, instead of getting used to them. I got it checked by my dentist (not Dr. Sung) during the regular check-up. I was told the retainer is not made correctly. All the concerns I raised to Dr. Sung that he said were all good turned out to be the right concerns since they were all faulty and I was told the retainers were obviously not made correctly. My dentist told me it will harm my teeth and it is not doing any function for retaining teeth, so I should not wear them. Adjusting it further will not fix the retainers. Things can go wrong and I understand. But, my interaction with Dr. Sung was not pleasant at all. The retainers which he said he would give the score of 100/100, turns out to be just faulty and I felt my concerns were not really heard as everything possible were blamed on me. I felt I wasted my time and money.