Professionally, Dr. Nguyen always takes care of me and does what is good for me. She takes the time…read moreto explain the situations, the good and the bad. Personally, she treats me like her own relative. Doreen is very knowledgeable about her job. She looks out for patients e.g. what is best for your schedule and financial situations. Money is tight nowadays, I learned that she tried to help me find the best deal per my insurance. I'm appreciated her efforts. Sincerely, Sopheap

Please DO NOT give this office your business. I went into Dr. Nguyen's office looking for a new…read morelocal dentist. Her staff was personable enough, but the work she did was so terrible I had to get it RE-DONE just weeks later. My new dentist was appalled that she would have allowed me to leave her office and arranged to have x-rays sent to my insurance company to explain why I had to have re-work done so quickly. The insurance company and my new dentist asked that she PAY ME BACK for the work she did. I went in for regular dental work and needed two fillings. I warned her up front that since I was a pre-teen, I have had a very abnormal reaction to numbing agents. It takes A LOT to get my numb. This is because I have a central nerve that runs VERY close to the surface. I have had multiple doctors confirm this. She said okay, no problem. When the work started she gave me one round of numbing and tried to start work. I told her, "I'm sorry this is very painful. I told you I am a little different." She said, "Oh you just need some more time for it to work." OK. She tried again 15 mins later. Again, INTENSE pain. I said, "Please, I am telling you, this is still painful." She reluctantly gave me another round and waited another 20 mins. (Mind you I am now 45 mins in the chair and nothing has been done). She tried again and I said it was better, but still could feel things. She said, "You shouldn't be able to feel this." And I reminded her for a THIRD time that I have a different physiology than many. She then leaned into me and asked, "Well I know you may not want to say this, but are you on drugs?" EXCUSE ME?!! "Well this would happen if you were a heavy recreational drug user. You should just tell me if you're an addict. That would make this easier." I was STUNNED. I had warned her prior to doing ANY of this that I have had trouble with numbness and THIS was her reaction?! It sadly bears stating, that I am a black woman... I hope that is not why she made this ridiculous and offensive assumption, but ..... "NO." I told her. "I am NOT an addict or drug user. This is exactly what I told you about before we started nearly an hour ago." "OK if you insist... but it really would make things easier." I wanted to get up and walk out, but I am now mid-drilling (she did SOME before I couldn't take the pain anymore) and I didn't know how to leave with my mouth LITERALLY mid-procedure. When she finally gave a final round of numbing agent and I could take it. But since we were so far behind she kept stopping the work and going to work on OTHER PATIENTS in the middle of my procedure. Finally 2 hours in on 2 fillings, she barely buffed my fillings and said...OK you'll have to come back another time for me to finish. The feeling in my mouth was UNBELEIVABLE. The filling was so rough I could feel my tongue was going to be rubbed raw. My jaw was ACHING (I have TMJ) from holding it open for 2 hours. And what I didn't know is that her work was so harsh that my gums would recede. They are STILL (a year later) not normal and I have to have my new dentist put a protective sheath around them every 6 months or so to prevent pain because my gums have never been normal again around those teeth. My new dentist is lovely. She Immediately LISTENED when I told her about my issue with numbing and I have NEVER had a problem again. When she saw the work Dr. Nguyen had done, she was so disturbed she said she wanted to make sure she documented the HORRENDOUS work she did so that it could be corrected without me having to pay out of pocket. (Insurance companies will not pay for duplicative work in the same 6 month period without documentation.) The insurance company agreed to pay -- process that. I asked my new dentist what I should do about this. I was traumatized, discriminated against and my teeth were REALLY messed up. She said the only thing I could do would be to ask for the portion of the work I paid for to be returned. When I called Dr. Nguyen's office to explain. Her staff was again, kind but all I received from her was a folded blank piece of paper in the mail from Advanced Dentistry, with a check for $248. PLEASE DO NOT GIVE Dr. NGUYEN YOUR BUSINESS. DO NOT TRUST HER WITH YOUR DENTAL HEALTH. PLEASE don't be me.

This place is amazing, would highly recommend to anyone. The staff are so nice, make u feel…read morecomfortable, and give you a thorough rundown on what to expect. Absolutely amazing experience and I would highly recommend this business. They are so thoughtful and even called a few days after my son's wisdom teeth were removed to check on him to see how he was doing.

Today I got all 4 of my wisdom teeth out and it went so well. They did everything very efficiently…read moreand everything went super smooth. Everyone at the office was super nice and I want to give a special thanks to the doctor and Mariana for making it super easy experience for me. I wasn't worried at all and knew I was in good hands. I recommend this place highly for anyone needing to get their wisdom teeth out.

Ok so let me start off by saying, if you want an amazing dentist office, then you need to come to…read moreNewcastle Dentistry. My husband was scheduled for 4.5 hours and needed quite a bit of work. Well, between Dr Strange and his assistant, and the rest of the friendly staff that just come to say hi and check in, thank you for another amazing experience. To the patient next to my husband, who came in immediately complaining to the hygienist about being 10-15 minutes late,stating that because they were running 10 minutes behind, YOU were going to be late for your next appt. I would like to say to you, that if you are reading this, and it was you at Newcastle Dentistry, it's not fair for you to treat the staff so poorly. People need to realize, things don't always work out where EVERYTHING is on time and by NO MEANS does any dentist office or medical office for that matter, have only one patient and everything runs smoothly. It just doesn't happen. The Hygienist was so kind and patient with you but most of all, the MOST professional but you still treated her terribly. So to the hygienist, I don't know your name but I apologize for this lady and the way she acted. Stay amazing! I have worked in the medical field for 23 years and because I cannot speak up for myself when patients get upset with my place of employment, I will speak up for the staff, at Newcastle Dentistry. Next time you come to an appt and you are that upset, maybe you should just reschedule, rather than go off on someone who is only trying to do their job, because emergencies happen and things come up and just because you have an appt time, that is an ESTIMATE. Next time you are running 10 minutes late because of things out of your control, maybe they should just tell you that your appt has been cancelled. They don't get paid for you to go off on them and do NOT deserve that type of treatment. So next time, think before you speak, if you don't have anything nice to say, then don't say anything at all and lastly... TREAT OTHERS HOW YOU WANT TO BE TREATED!!!!!

I'm on the hunt for a new dentist after my last dental experience left me with an infected mouth. I…read morethought I would give Newcastle Dentistry a try. Bluntly I found Newcastle Dentistry warm and cold. Dr. Rosanna and her dental assistant were the warm aspects. I thought they were great for the little time they saw me. I was a bit surprised to find their x-ray machine was a bit inadequate. The last office I went to was able to x-ray all my teeth. This one's machine was unable to. The dental hygienist was cold. At first she was friendly, even complimented my teeth, but then seemed to become very irritated when I told her I rarely flossed. She went from friendly conversation to being very short and snappish. I also didn't care for the layout. It basically is the assembly line format - a line of chairs separated by dividers. I could hear everything going on around me, all the drilling, all the motors whirling. It did not comfort me. Upon checking out I was reminded how much I missed my old dental office's office staff. They weren't great at anything else but I always left with a cheery goodbye. The receptionist here barely said two words and it was enough that I opted not to schedule a follow up appointment.

Terrible experience! 1st Dr didnt think i had an issue even before x-ray eventhough I had already…read moreseen my dentist. My tooth was rotten with decay & had to be extracted. Eventhough I told the Dr I needed extra novacaine, he didn't listen. He was so rough with the 2nd injection he caused me to scream with pain. I've been to plenty of specialist, so I know how rough he was. I had to argue with person responsible for insurance claim because he insisted insurance wouldn't cover any of procedure. They also wouldn't bill both my insurances. Turns out DeltaDental paid some of it so I had been billed almost $300 more. I had to call & get reimbursed. They only sent me part of amount so I had to call again! Then I had to submit another claim to Humana Dental when I found out they covered the extraction. The check for $436.77 incorrectly sent to Seattle Oral & not Mr since I paid for procedure out of pocket. Seattle Oral cashed check, never notifying me. Now I'm trying to get in touch with whoever handles this, after sending email, voice-mail, speaking with reception. I was told I'd hear back this morning & haven't yet. They've now kept my money 3x! I wonder how much money they've kept from other people​​

They sent a bill, don't go here if you have insurance they won't tell you if your insurance covers…read moreor not. They will do services and won't tell you if it's covered. Reported to BBB.

The Burien staff is amazing. I had 5 teeth pulled and chose to have nitrous oxidefir the 1st time…read morein 50 years. The nurses and office staff were all friendly and efficient. I felt no pain at all. Dr Beatty was very nice, answered my questions, and was gentle. I went in at 12:00 and I was driving away by 12:40! Excellent experience for what needed to be done.

Went in to get all my wisdom teeth and one molar extracted. Got a quick x-ray done and proceeded to…read moreget numbed up. Took about 10 minutes for the numbing shots to settle in. They gave me nitrous gas to take the edge off which was effective as I was very nervous. Surgeon came in and did everything in under 10 minutes and I was out the door quickly!

Dr Li- Too great to change providers! I moved 1 hour away and I still drive all the way to Renton…read morebecause FINDING A GREAT KNOWLEDGEABLE DENTIST IS VERY DIFFICULT ESPECIALLY IF THEY CARE AND DO A WONDERFUL JOB, so I can't see myself ever changing dental providers. Hillcrest dental has the best hours and never make me wait that are always polite and thorough with my services. No runs around- no over charging - takes time to do it right - tells me the best way to proceed to keep my teeth healthy. I tried to get a new dentist when I moved but it was a horrible visit and I found out why good help is hard to come by. I'm loyal to Hillcrest !

Literally never get a procedure done here. I had a root canal done 2 years ago here, most pain i…read morehad probably ever been in. They never brought up anything about a crown even though you MUST have a crown done after a root canal. So of course my tooth quickly got an abscess. Extremely painful and essentially we just paid for an infection. Just yesterday I've finally got the tooth extracted (by another dentist) and have experienced no pain at all! No more infection! Find dentists that actually care about your oral health, and do research on your own regarding procedures you need incase you have an experience similar to mine.

I am a patient of Dr Brown's and could not be happier with the treatment. He's professional,…read morefriendly and skilled. I would certainly recommend his practice.

Excellent care and have such a great work flow going in there. Was recommended to them by our ortho…read moreand they were on time and got us out of there easily with ease.

Just got 3 of my wisdom teeth removed from Philip Lin. And it was a great experience overall. Only…read morebummer was my insurance didn't cover the panoramic X-ray so it was $180 for a photo of my teeth :/ this was because I had gotten different X-rays from my dentist the week before. Dr Lin was an extremely empathic and personable dentist who knows what he's doing. My teeth are a bit weird and I have a few baby teeth. So it's difficult to have a plan on what to do. Dr Lin gave me all the options he could, including one where I didn't get my teeth removed. (Which is a great sign he's not in it for the money). But in the end we decided it was best to remove 3 teeth. He prescribed antibiotics for the day before to prevent any preventable complications. Surgery day, they were amazing and made me feel very comfortable. Even gave me a blanket! And 3 different types of anestesia (bc I hate needles). I also requested to keep my teeth and they packaged it in a sterilized bag! I made sure to ice well the first day. And to be honest, I barely had any swelling on the 2nd and 3rd day. I also had very little to no pain. I was starting to eating solid crunchy foods by day 3. Dr Lin was a very gentle and skilled oral surgeon. Highly recommend for anyone looking for wisdom teeth surgery!

I've had two kids get their wisdom teeth out with no problems. Dr Chin called and left a message…read morepersonally last night to check on my son who had a typical removal. By the Doctor's manner and credentials I can tell he's a smart, focused, goal-oriented and hard working guy and that's who I want doing sugery on my kids. Everyone in the office has been friendly and helpful.

Still terrible. Not sure who employed the lady at the front desk, but I'm assuming she has some…read morekind of pull or is doing someone some kind of "favors" to still be employed. She is extremely rude, and unprofessional. There was an outage, and it is one of the hottest summer days, and there was no eagerness for her to turn on the AC after asking her multiple times. I was completely ignored and she sat at her desk and text on her phone, put lotion on, pretended to be on her work phone. Dental matters are pretty serious and it takes somebody who actually wants to be there and who is very efficient at their job to do it. She should not be running this office and as other people have complained as well. It is baffling that they have not gotten rid of this lady. I have actual video of her completely ignoring me and sitting at her desk and doing nothing. That's all she does is nothing all day long. If you wanna get real care and real Assistance and a response, I suggest maybe trying a different dental office. I am going to have to try another place and possibly change our Dentist altogether because of her. The AC was still not turned on and the office was left stifling hot. I had to prop the door open so I did not pass out. That is very concerning and telling of her character. I do not recommend this office or Gentle Dental in general.

Came here as a new patient for cleaning. Everything was pretty standard and the staff was nice…read more However, once I had my initial x-rays taken by the assistant, I sat alone in the chair for 20 minutes until the dentist came to see me. At previous places, I've always had an assistant clean my teeth and the dentist usually only shows up near the end for an overview, so this was surprising. It makes sense why there was such a long wait time, if the dentist is the one cleaning teeth herself! Although the wait time before my cleaning was long, the actual cleaning only took 10-15 minutes, so I was still out the door by the end of my hour long appointment. All in all, will be returning!

If you've the time................... allow me please to share my review of the Highlands Family…read moreDental Center. In early July I'd a tooth pain that could not be calmed with Advil or Tylenol. My regular dentist was out of the country on vacation. A Google search of dentists in the Renton Highlands directed me to Dr. Salazar's practice. I telephoned their office and explained my woe to Jennifer, to which she scheduled me see the doctor that very morning. ( thank you, Jennifer) Upon his examination of my X-ray and an inspection, Dr Salazar determined I was in need of a root canal. The team at Highlands Family Dental Center not only recommended a specialist ( East Hill Endodontics ) but they actually telephoned them on my behalf and scheduled my appointment for me ( this was a level of customer service I'd not experienced from any physician's office previously). The root canal completed ( to note, if you are in need of a root canal, I highly recommend East Hill Endodontics), I was then quickly scheduled for the crown prep appointment. This appointment was long ( as crown preps tend to be ) yet it was also quite interesting, watching Dr. Salazar and his assistant, Emily, work in tandem, preparing the tooth, molding the crown and creating the temporary. Their actions together were a very well rehearsed choreography. Fast forward just a few weeks and I am enjoying potato chips as I type this review. My dental coronation ( crown) complete, no discomfort, no pain. I am pleased and impressed with Dr. Salazar and his team. They were empathetic to my plight and went above and beyond to help me. To they I offer my most sincere thanks. Before this missive crosses the word-count from review into novella, allow me to close................ Thank you for taking the time to read this note and, if you are in search of dental assistance, please consider the good folks at Highlands Family Dental Center. gm

Hadn't been to a dentist in a LONG TIME. mostly due to a lack of insurance and major trauma as a…read morechild so I was pensive and, as you might imagine very nervous. Angela was exceedingly kind,non judgemental and routinely made sure through out every step I was comfortable and without pain. Dr Salazar was kind ,cordial and honest of the assessment of the reality of my situation. He immediately referred me to a dentist that can handle my "mess". I can't recommend these fine folks more! If you have any apprehensions what so ever, Please go see them