1. Jeff Serff, DDS - Serff Orthodontics

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    Columbus, GA

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    Jeff Serff, DDS - Serff Orthodontics

    5.0 (2 reviews)

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    Franklin Dental & Braces - The place.

    Franklin Dental & Braces

    1.4(21 reviews)
    4.9 mi

    Wish there was a zero star option. This review is largely because of the front office experience,…read morespecifically with Deborah. Our appointments were confirmed the day before (by Deborah), yet when we arrived we were told we weren't even on the schedule and had to be added. On top of that, our 8:00 AM appointments--the first appointments of the day--weren't even being taken back until around 8:15. They didn't pull ANY patients back until 8:15. Later, as I was signing forms for my son it became clear that the girl with the consents had no idea what procedures my kid was having. Glad I'm an ICU nurse and just so happened to not need her guidance or help knowing wtf was going on. Then, later still, I was getting my kids records from an EXTREMELY nice girl at the front desk while Deborah continued to be a nuisance to the workplace. Someone walked up asking to make a payment on some braces and Deborah was like you're gonna have to go over there. Then the people act "over there" were like "no... We're so sorry but Deborah will be checking you out ". Deborah had made an assumption that the dude was working specifically with one of the other staff. That's fine. Miscommunication happens all the time. However, Deborah then proceeded to gaslight the rest of the staff and state "I'm so sorry they keep throwing you around". She also had a very standoffish attitude and would not acknowledge that any of the staff were speaking to her or communicating with her at all. She requested information for the man checking out in another employee, looked it up and handed it to her and said "here's the information on that patient." she ignored that person and like five minutes later I told the dude who was still standing there waiting... To go sit down until she got the information. The other staff came back out and asked why the man was still waiting and tried to tell Deborah again that the information was sitting right next to her and Deborah continued to ignore her. I even tried to tell Deborah twice myself that the information was there. She was making that person wait for no reason at all. It was also sooooo clear the other staff are EXHAUSED dealing with deborrah's bs. Also. As it turns out. Deborah is the one who does the phone call calls to confirm appointments... Which makes so much sense why my appointment didn't exist when I got here. I've also brought foster kids here in the past whose appointments have been nonexistent. So this is not a new issue for today. I've been to Franklin dental many times. Every single time has been a miserable terrible experience. Today is the day that I actually post a review of the facility because I feel there is something they could do to fix the problem. They need to fire Deborah. Obviously.

    DO NOT TAKE YOUR KIDS HERE!!!…read more I took my two daughters to this clinic and unfortunately had a very disappointing experience. Our appointment was scheduled for 4:00 PM, and we were instructed to arrive 15 minutes early. We arrived at 3:45 PM as requested, yet we were not seen until 5:00 PM. However, I'm certain that if we had arrived even a few minutes after 4:00 PM, our appointment would have been canceled. To make matters worse, my daughter suffers from allergies. The staff told us they would not see her because of her allergies and requested a doctor's note. I provided the doctor's note, but then they told us it was too late and that they were about to close. After making us wait that long, that response was unacceptable. The staff was extremely rude and dismissive throughout the process. As a parent, I expect professionalism, clear communication, and basic courtesy -- especially at a children's dental office. Based on this experience, I will definitely be looking for another dentist.

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    Jeff Serff, DDS - Serff Orthodontics - orthodontists - Updated September 2026

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