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    Jeff West Auto Repair

    3.7 (6 reviews)
    Closed Closed

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    Pep Boys - Corporate Logo-2013

    Pep Boys

    (33 reviews)

    Stay away ! If it…read morewere possible to give a negative number I would 100% do that. Very shady operation on Ridge ave. $2500 worth of work completed and issues still with the vehicle. The "manager" named Dakota was zero help. With that being said, They changed brake pads without doing rotors ( which they claim should never be done) then proceeded to tell me that the tech who worked on the vehicle last time was terrible & they fired him. He just told me that the to do the rotor would be another $450+ tax! We already paid to get a complete brake job done prior to this work order ( 4k on the brakes since Oct. 2025 ) When I asked for a supervisors info he refused to give to me and said if I were to call his boss he would probably "cuss" me out ! No corporate number available either. I guess this is what you get when you don't take the vehicle to the dealership.

    Find a different place, don't go here...I've had much better service at the local Mavis. All I…read morewanted was a car inspection. Found that I needed a repair for it to pass but they could not complete the work before my sticker expired (a week later) and their quote was higher than the dealer I took it to who was able to turn it around in 1 day. Asked Pep Boys when I was picking up the car if I brought the car back within 30 days repaired if they would re-inspect for free and they confirmed that most fees would be waived. I assumed I would just pay the sticker fee. I brought it back after repairs were done because of what they told me. They had my car from the night before when I dropped it off and took until 5:50 to get a text that it passed inspection. I called at 6:00 asking what was going on with my car to be told they were closed and I could either hurry up and get there quick or they would leave the key in my unlocked car. I suspect they would have made me wait until the next morning for my car if I hadn't happened to call at the right time. Rushed over, they charged me for the inspection again and told me the person misinformed me of the fees being waived, then arrogantly said that if I'd had the repairs done there they would have waived it. That was the store manager. I had to call corporate for them to provide a "one time courtesy" of the inspection fee. I will not be returning.

    Jeff West Auto Repair - autorepair - Updated September 2026

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