Lovely people, always doing their best, very caring and professional. All the staff was very attentive specially my DA for the day, Haidi, took very good care of me throughout my visit. read more

They don't answer their phones, and the staff is very unfriendly. The wait time is extremely long.

took my kids there last week, i loved the profenalism, it was a very good experience defenetly cominh back for my check ups

They can return peoples phone calls for starters I took my son in for a cleaning. He had a previous injury to his two front teeth and they said they could fix it. I paid $120 out-of-pocket for them to do the work and then one of their staff hurt my son's mouth and they were not able to finish the work and said they would make him an appointment to come back the appointment they made they called and canceled. I called to try to get it rescheduled multiple times over the past four months and no one has contacted me back. I have driven up there when they are supposed to be open and no one answers the door and the door is locked. read more

My appointment at 4pm i got there at 3.45 pm now it's 5.15pm still waiting for ever they have small TV to watch movies next time I bring popcorn and soda lol ...well I had to take off I prefer live with tooth pain rather than waiting hours ...very slow service read more

horrible I had a bad tooth they did a root canal half ass did it. never got my crown. I had to pay $300 just for them to shave my tooth and get the infection out and then was left with $300 to pay for the crown and I have insurance every time I went there they kept trying to just clean my teeth and I was in so much pain like I have two free cleaners with insurance and they kept trying to charge me $150 to clean my teeth do not go . A scam . And I had I always had appointment had to wait over 40 minutes. Ridiculous. read more

I had a really great experience here and would recommend. Doctor Reyna, is fantastic. She really took the time to explain all my options and didn't it feel like she was just selling me the most expensive treatment. Doctor Shilpi, Brittany, and Dyamond were all very personable and welcoming. Thank you read more

Michelle was amazing. Everything was done well and professionally. Appreciate them for deep cleaning my teeth read more

Couldn't get in I made an appointment in advance and come to find out that they released my appointment last minute. I guess if you don't check in with them every day you won't get your appointment. Now my time was wasted horrible read more

I've had issues with office regarding payments, insurance and clear communication. A 1 1/2 Treatment has not been completed and has become a 3 year treatment with minimal adjustments and they have had several changes in Doctors, office staff and it is hard to get a call back from the office manager. Have left several messages to the answering service and nobody to call me back. Slow treatment and terrible customer service. read more

first appointment I arrive way before appointment time and filled out all paperwork. been over an hour and I was never called. so I go ask and the front desk. she asked me what my name was when I had already checked in. should have checked the reviews! what a waste of my time to even consider this place. read more

Would give zero stars if possible. Husbands appointment was at 11 and he didn't get pulled back until noon. They tried to say he needed SEVEN teeth removed (which is absolutely not the case) and was trying to charge $600 PER TOOTH. For anyone not aware, that is incredibly expensive. $600 for a basic extraction is highway robbery. They're preying on poor people who don't have health/dental insurance and charging them 4x the amount a normal dentist would charge. Thank god they did give him a prescription for antibiotics so at least he has that to fight the infection until we can find another dental office for him, but I was truly appalled at how badly they're taking advantage of people here. I would highly recommend not coming here unless it's an absolute emergency and even then, just get some painkillers/antibiotics for whatever you're dealing with and get out. read more

DO NOT GO HERE. MEDICAL MALPRACTICE. THESE PPL ARE RUNNING SCAMS, NOT PROVIDING ADEQUATE DENTAL CARE. Seriously; youre better off throwing back a shot of whiskey and pulling your tooth out with plyers. There are many excellent dentists in this area; that are more affordable and are prioritizing patient care over their own pocket books. Monarch Dental in Bedford is one; I had great experience with them. This place is just begging for lawsuits. After the criminal way they treated me by not holding to their contract that they wrote and they signed; they have the nerve to send me a message stating I have a balance for a service that I never received!! UNBELIEVABLE. Lol I just love stupid criminals!! Keep it up; you're giving me more ammunition and more evidence to take you to the cleaners with. Looks like you guys didn't know who you were dealing with; did you? read more

This place is a scam. My mother went for a teeth cleaning and because she was Asian many of the staff and even the dentist was skeptical maybe due to the coronavirus. They put goggles on my mother and within less than 2 minutes they said the cleaning is finished. When I checked her guns she had so much plaque build up in different quadrants of her mouth I was confused. Obviously, it was not a cleaning. She was scammed. I will be reporting this to BBB and also disputing the charge. I AM TELLING YOU GO SOMEWHERE ELSE! DO NOT COME HERE! read more

Jefferson Dental & Orthodontics - Hurst - So many plaque build up still left. They do not know how to clean....scammers... - General Dentistry Near Me - Hurst, Texas

do not come here for braces!!!!!! my braces were supposed to be taken off last year but my original orthodontist left ans ive seen 3 new ones since and every time the new ortho makes an appointment for my retainer fitting and braces removal...they arent there by the time my appointment date arrives...sometimes ive had to wait months before this office had a new ortho i could see! last week i had an appointment scheduled by the last ortho i saw and when i arrived i was told by dental staff that ortho was out of the office the whole week and again they had no orthodontist...but no one called to tell me or reschedule my appointment they just let me show up to a closed office. i have contacted the state board of dental examiners and im about to ask for legal aid....my teeth are getting damaged all because the orthodontist side of this clinic dont want to communicate ..dont give me priority for my situation and because they cant keep an orthodontist for more than a week! also read the reviews further on down they are all 1 star and 2 star reviews. just lately they've been pressuring patients to rate them 5 stars by giving us little cards to go rate and review 5 star reviews that's where the past few ones have come from but mostly from dental side (which the dental side has actually been very nice and professional and the hygienist charice was very kind and knowledgeable) my review is for orthodontist side read more

I am only giving this place one star because of the amazing and kind dental assistants on staff who have been there through my orthodontic treatment. Do not come here for orthodontic treatment!! I went through 5 different orthodontists within 3 years of being here. It was so bad that I stopped treatment here and picked it up at a private orthodontist. There were terrible scheduling issues almost every time I came here. They would randomly "lose" my appointment or accidentally schedule me on the dental side instead of orthodontics resulting in me needing a completely new appointment date or time, and on top of that they would call me the day before the appointment to let me know this which was insanely inconvenient (and this happened like every other appointment it was ridiculous). The latest orthodontist did not even bother to learn my name and could not even give me an approximate time of when I would be out of these braces. When I went for my consultation at a private orthodontist a few weeks later, I was told my teeth are great and they were able to take them off that day. Do not waste your money, it is cheaper because you are getting what you pay for!!! Save up your money and go to a reputable private orthodontist. I promise you it is worth it. Ignore these other reviews, after every appointment they push a card in your hand with a QR code and tell you to leave them a 5 star review and they let you know you can make a new review every 30 days. It is a bunch of BS to keep people coming to drain your insurance and pockets. It is cheap for a reason, RUN. read more

I've been a client with Jefferson Dental for about 2 years. Usually, I visit the Irving location on beltline, but since I moved to Bedford I scheduled an appointment in Hurst. Today, I had an appointment for 10:15 and arrived on time. I was checked in and sat in the cramped waiting area. After sitting in the lobby for an hour and a half, I politely asked if and when I would be seen. I was told by the manager that they only had two chairs available but that I was next in line and the wait would be an additional 30-45 minutes. I deal with customers everyday and I know bad customer service when I see it. As of today, I am no longer a client of Jefferson Dental and wouldn't recommend it to anyone. Don't go here unless you like having your time wasted by people who honestly could care less about you. Also with Covid-19, I wouldn't want to go to a dentist that only operates using two dental chairs. read more

This is one of the worst locations I have ever seen.They seems to always change doctors and the front office staff.They also mess up appointments.Things are just ridiculous. read more

Honestly. My son and I didnt even get to see a dentist here. First off, I scheduled appointments online for us. They called and had to reschedule because the system was incorrect. So its alright....we rescheduled for the following week. I confirmed our appointments on a Saturday. The gentleman thanked me for calling back and I said see you Monday. Monday is here, I pull my son out of school and show up to the office just to be told that they cancelled our CONFIRMED appointments and they don't know why it wasn't marked confirmed. I will be looking for a different dental office that will be consistent with scheduling our appointments. read more

I used to love it here and had Dr.Siddiqui do a lot of work in my mouth. She did a bunch of filling on one side of my mouth, and I told her a month later that the tooth was hurting. She said everything looked fine and blamed it on a skating accident I had told her about (TMJ). I went to a new dentist (Nirvana Dental), because I was in so much pain. She said the tooth had been drilled so deep that I had a abscess, and had to get a root canal. I'm so done. Also another root canal that I got done with them is now infected. It's the very front tooth. They are so disorganized and seems like they are looking for lost equipment when your tooth is opened up. Just dont!! read more

They literally stalk you to confirm appointments via call, multiple texts and emails and then when you arrive they are always over booked and behind schedule. The staff is unprofessional and undertrained. read more

As you can see from my profile, I am not one that tends to review places and experiences. The number of reviews I have written can be count in one hand, I hope this little detail serves to show how my review about my experience at this clinic is genuine, transparent and truthful, as I only decided to write it, as it is only fair, to share and give KUDOS on a great experience. I went in for a deep cleaning. Within 15 minutes of my arrival at the appointment time, the Dental Hygienist, Sana was already working on me. Without any doubt , and hands down, the Dr. was impeccable with her work, from securing minimal pain while she was working, to her genuine care for my well being by being extremely informative in post visit care. Her finesse while working is unmatched and made me feel comfortable, safe and overall, glad that I had gone in. I am known to postpone or cancel dental appointments, maybe too often, but after my experience with Sana and the staff at this clinic, I felt excited and confident about booking my follow up appointment and, thanks to Sana's thorough, genuine and informative advice, I feel motivated to elevate my at home dental practices. From the quick and professional care by the administrative team, to the elevated and superb work done by Dr. Sana, there is no doubt in my mind, that this experience could not be rated any less than 5 stars. read more

So bad that I had to contact the Better Business Bureau (BBB) to get help! Short version: I went to Jefferson Dental in Hurst, Texas, for a free exam and x-rays. They wouldn't give me the results of my exam and x-rays. I contacted them multiple times. I had to contact the BBB to have them help me. It worked because I finally got my results. Detailed longer version: I went to Jefferson Dental in Hurst, Texas, for a free exam and x-rays, as advertised on their website. I made my appointment through the website, which told me to allot 1 hour for my appointment. I had to go to work after my appointment, so I allotted 1.5 hours just to be safe. My primary goal was to get an estimate to replace the veneers on my front 2 teeth. However, I also wanted to learn about any problems with my other teeth, as revealed by the exam and x-rays. During my exam, I mentioned that I was going to also visit another dentist to get another estimate. The female dentist quickly sat up and asked with irritation, "Now why would you do that?!" I replied, "Because I want to get another estimate and second opinion about my veneers before deciding who I want to replace them." She didn't reply to my explanation. Afterwards, the dentist didn't tell me any of her findings, and she simply left the room. I was left to wait in the exam room. I told the dental assistant that I only had 20 minutes until I had to leave to go to work. After waiting 25 minutes with no results or communication about my x-rays and exam, I had to leave. I walked to the reception desk and told Lupe, the man who'd checked me in, "I understood that this was only going to take 1 hour. It's now been 1 hour and 35 minutes, and I have to go to work." He was holding a folder and said he had my results and that we could go into a side office to discuss them. I agreed. When we got into the side office, he got on the computer and said he needed to input the information that was in the folder before giving me the results. I said, "Oh, I thought you had them ready. I can't wait any longer. I have to go to work. Can you email the results and cost estimate to me?" He said he could and we verified my email. He said he'd email the results "today." I never received the results, even after 2 weeks. So I called the dental office and spoke with Lupe. I told him I hadn't received the email. He said he sent it and that the dentist said I needed to go to a specialist dentist regarding what to do about my front 2 teeth. I said, "Okay, but I'd still like to know what she said about my other teeth too." He said, "Okay" and that he would re-send the email to me when we hung up. Then we confirmed that he had the correct email, and we even verified the spelling of my email. I never received the email. So the next day I called Jefferson Dental and spoke with Lupe again. He said he'd sent me the email. I said I hadn't received it, and then I gave him a second email to use, hoping that would work better. Again, I didn't receive the email. A week later I called Jefferson Dental and spoke with Zack. He said that Lupe didn't work there anymore. He said he didn't have access to my results and that they had a "new office manager," but she wasn't there and he didn't know when she'd be back. I felt like I was getting the runaround, and that's what I told Zack. I also told him that if I didn't receive my results--if they didn't hold up their part of the agreement--that I was going to contact the Better Business Bureau and also give them a negative review. He said that he understood and that he would communicate all that to the new office manager. I still didn't receive my results. So I reported them to the BBB, and then I finally received the results of my dental exam and x-rays. read more

I am not a fan of dentist and the condition of my teeth prove that beyond a doubt. I found myself at Jefferson Dental today as a 3rd opinion on dental work I need done, but I am a bit scared because of past experiences I've had throughout life with dentist. I will be back to this dental office. The staff was very pleasant, nice and professional. The dentist was absolutely amazing! He had no problem talking to me and explaining what was going on. Not just how he wants to pull or drill and fill. I came out of the appointment a little more educated. I did not experience any more wait times than I had at other office. In fact, I did not wait nearly as long today as I have at other offices. I believe the personable and professional attitude that each person that visited me before, during and after I saw the dentist today was the reassurance I needed to maybe not have the fear of dentist that I have grown accustomed to. As I said before, this was the 3rd opinion. The 1st and 2nd were fine, but I just didn't get the feeling they had my best interest (mentally or financially) in mind. Jefferson Dental lowered the price that a different dental office quoted me two days ago by $900+ for the same exact services. That is a savings I don't believe anyone can afford to pass up. read more

Got 10 min early for appointment which i made in the morning for a broken tooth, when i talked to the receptionist i was told that i did not have an appointment but they could see me as a walk in, an 90 min later i was X-rayed and 1 hours later i was told that i had a broken tooth and that i needed a crown and because it was almost closing time (3:20) they could not do anything for me but i could make an appointment for another day to comeback, in the mean time i was told to take tylenol for the pain and was given an prescription for antibiotics to avoid an infection TOTAL WASTE OF TIME the staff was indifferent to my pain and the dental assistant was full of hickys (not sure how to spell it sorry) Of course at the end of my ordeal they were all set to bill me for an evaluation and the xray read more

Appointment were canceled twice the day before my appointments. Horrible customer service. Was trying to give them another chance after the first cancellation but their service didn't get better. Would not recommend, there are too many options out there to put up with rude staff. read more

My first appointment here was a mess. I booked for a new patient exam/cleaning. Everything was confirmed. Show up, wait over an hour and a half in the waiting room. In the exam room for another hour before I was seen. The dentist told me I had 6 cavities and would need to get them filled, then told me I was all set. No cleaning was done. I was irritated as by that point I'd been there for over 3 hours just for X-rays basically. But I booked for 2 months later to get my fillings done. During this time, my insurance changed. I called multiple times trying to get it updated. They are impossible to get ahold of by phone. Finally a week later they call me back. I asked how much my insurance would cover so I'd know what to expect. They didn't have the info but promised to call back. Never got a call. At 545pm the evening before my 9am appointment, they called to confirm. I asked again about the payment/insurance and was told "we don't handle money issues on this line". I was frustrated enough to tell them just to cancel it and found an appointment with another dentist 2 days later. Super disorganized and frustrating experience. read more

Incredible staff everyone was so friendly and welcoming and worked very quick and efficiently!

Very friendly and professional office. I definitely recommend going here! Everyone had a mask on and office looked clean! They follow Covid-19 protocols. read more

If I could give this place less than one star I would. Selected them for ortho for my daughter because it was close to our house. From the beginning of her treatment, it has been THE WORST. I wouldn't recommend this place ever! If it didn't cost an arm and a leg to cancel treatment, we would have been gone months ago. I will be so glad when she is finished so we won't have to see them ever again. read more

I went to Jefferson Dental and was told that I needed a deep cleaning and I had several cavities. I knew that was not true and that they were out to get my money! I went to another dentist with high ratings and I only needed a regular cleaning and i had no cavities! I DO NOT recommend this place! read more

When I arrived at Jefferson Dental in Hurst I was very distraught wasn't getting the help I needed at other dentist office , they we're quoting me much much higher prices Jefferson Dental got me in right away. I had multiple things wrong, front tooth crown missing ,two abscessed teeth one needed to be pulled need to tooth fillings and a few other things my Dr Shay and assistance Zack made me feel so comfortable and I had a lot of confidence in them,they got everything done in one day and Michael my consultant I think God sent him he just worked with me on my financial situation I was more than happy when I left there I can't say enough good things about them. read more

Horrible, horrible, horrible. After over a month of their call center rescheduling my appointment for times that I could not make I was finally able to get in. It took an hour of waiting to even get back in the dentist chair. I finally left without my cleaning 2 hours after my appointment time because it was going to take 2 visits for my cleaning. 6 hours in the office and weeks of scheduling is way too much of a price to get your teeth cleaned. I have been coming here for years, but they are not worth the hassle and the time anymore. read more

Well I went back today to have permanent crown placed from the previous bad experience as I was assured that the previous dentist was no longer with the company. I also decided since new dentist was there I would finish up the last of my treatment plan and get 2 fillings done and cleaning. Cleaning was done and great no issue. Then came remove the temp crown this is the point it went south. The same assistant from previous visit clamps temp crown wiggles and pulls slips and pinches bottom lip with pliers. The. Dentist comes in removes temp without problem. Then she was going to numb me up but banged her mirror on my front teeth. At this time I decided no more told her I didn't want the feelings just put the permanent crown on. I was then told I was rude ect I told her she didn't understand the history and the pool instrument usage I was done with. She then said they would take X-ray and place permanent crown. She left the room then I was told I was being sent to another Jefferson dental office cause she would not work on me. I was told they called the office all is well. They then wanted to install the temp crown back in and I advised was not needed since I was going down the street to have permanent put it. They handed me my permanent crown charged me for cleaning and I left. When I got to other office I was advised that they told this office I could not be seen today. I was then told I would have to come back tomorrow. Again nothing on the second office but now I have been left with no temp crown or anything on a root canal tooth. Seams safe to me. So I left called spoke to someone about talking to regional manager and waiting on that. Then the office manager from this office called to apologize and when asked why I was sent to other office knowing they could not see me the response was " I didn't know what to do" there is so much wrong with this office and Jefferson dental that this place should be shut down. read more

Ridiculous....rooms are only big enough for the dentist and patient. So parents cannot come back with their children. The rooms are open rooms and they have to protect patient confidentiality... Stupidest thing I have ever heard. The man working here says, "well, we are not a pediatric facility." Really... I couldn't tell by the cartoons on the tv and the pictures of smiling kids on the wall with phrases like "we love our little patients". I'm in a bind today and have no choice but to stay... But I WILL NOT BE BACK! read more

I came into Jefferson Dental terrified to get my wisdom tooth extracted, once I was numbed and the Dentist attempted to begin the extraction I could not get my nerves together. With all my movement she wasn't able to continue. She left out gave me a minute to calm down and once she came back she pulled the tooth in less than 5mins her assistant was amazing giving pep talk as often as she could and always with a smile. They also offer great pricing if you don't have insurance!! Overall great experience I would go back! read more

Loved the cleaning I got done Geo and the front staff are the best also the Dr was very nice and explained the whole recommended treatment. I did not leave with any questions regarding the procedures this clinic unlike other Jefferson is closer to my home and not rude like the Grand Prairie office! read more

This has been the best experience I have ever had at a dentist. I came in on a Wednesday for a tooth ache. I was in excruciating pain. They got me right in. They did a complete work up. The doctor gave me a choice of a root canal or pulling my tooth. Most dentist will not give you the option to just pull it. She gave me medicine to ease the pain till I could come back on Friday. Then I sat down with the office manager who fully explained all of my options and even had options to split up the payments on the root canal if that is what I chose. I will def be making this my regular dentist. read more

This place is affordable and the people are super friendly. They seem to fit me in same day after checkup or consult too which is pretty convenient. I have already recommended them to 1 friend and 1 family member who needed dental work done. read more

I went to the clinic to have a deep cleaning and was told after x-rays that I had several cavities and needed root canals done for my teeth which I was little surprised, but I'll just go back there and get it all done. They took the time to explain to me the procedures in detail and how much my insurance will cover the fee and I agreed to all that since I know that it's been a while since I care for my teeth. The only complaint i have is that they kept me waiting in the exam room after taking x-rays for an hour before the dentist came in with no follow up while assisting other clients. read more