My 77-year-old mother was admitted to Norton Hospital last year for a scheduled spinal fusion and…read morewas dead days later. We were told the surgery went well, though we later received inconsistent explanations from the surgical team. She was initially lucid after surgery but became increasingly delirious the next day. When I raised concerns, I was told it was Alzheimer's -- despite no prior history of dementia. Meanwhile, nursing staff mentioned plans to move her to rehab even as her mental status worsened. A nurse told my sister she did not know how to use the bed alarm monitor. That same day, my mother suffered an unwitnessed fall and was found on the floor. She had obstructive sleep apnea and brought her CPAP machine, which was marked as required on her bracelet. It was never used. Early the following morning, she went into cardiac arrest. The medical record notes that an initial attempt to defibrillate ventricular fibrillation was made, but the defibrillator malfunctioned. Although circulation was eventually restored, she suffered catastrophic hypoxic brain injury. We were told she was between a vegetative state and brain death, and we made the decision to withdraw life support. We understand that not every outcome is preventable. What has stayed with us is the repeated dismissal of concerns and apparent lapses in basic safeguards. We entrusted Norton with her care. I would not recommend other families do the same. Based on the other reviews here, it seems that we are not alone in our experience.

I was admitted to Nortons early in the morning on Dec 28 after a fall resulting in a broken right…read morehip and shoulder. Overall, it was a good experience, from Sunday through Thursday, the nursing staff were caring, receptive to my needs and professional. I had a partial hip replacement on Monday and my arm put in a sling until a followup appointment with a shoulder doctor. I saw the surgeon on Sunday for about 3 minutes and for about 30 seconds prior to the surgery and his PA came into my room on Tuesday. Beyond that I never saw anyone from their office and have a follow up appointment 4 weeks from surgery for my hip. I was disappointed there was not more contact with the hip doctor and no contact with shoulder doc. Food was hospital food, nothing special. Cleaning staff came in daily as did occupational and physical therapy. All therapist were exceptional. As was the mobility assistant who helped we walk the halls daily. Parking pass was provided to my husband which was nice for free parking in the hospital garage. I was discharged on my 6th day and I was highly disappointed in my nursing care that day, non-responsive nurse, I asked for a suppository at 8.30 and twice more and didn't receive it until almost noon. I was not aware I was being discharged until the pharmacy came to deliver the my take-home meds. Nursing assistant asked if I wanted a bath in the morning and never came back to assist me with that. Discharge was disjointed and confusing.

My daughter had a good experience. She did get a bit sick after her appointment and had some pain…read morefor a few days after where they had pulled too hard on her mouth stretching it a bit too much. She's ok but still very sore from that.

Today, my daughter underwent an esophageal ablation procedure with Dr. Lee, and our experience was…read moretruly exceptional. From the moment we parked our car until her discharge, every individual we encountered was remarkably kind and informative.

I am such a fan of Broadway Nutrition - not just because of the delicious, nutritious, high…read moreprotein, low calorie smoothies, but even more so because of Susan, the owner-extraordinaire and visionary behind this establishment. I first met Susan during the Buy Local fair several years ago, and every time I've seen her since she has remembered me, even when it's been months since I've last stopped by for a smoothie. Her infectiously pleasant smile and personable approach to life are truly the reason I love Broadway Nutrition (the smoothies are also pretty fantastic). I typically get hungry halfway through my morning, but this does not happen after I've stopped by Broadway Nutrition for breakfast. The smoothies have at minimum 24 grams of protein, and start at 200 calories (slightly more if you get a peanut butter option, which you definitely should, because yum). There is an endless variety of flavor choices - desserty, fruity, breakfasty, and seasonal, so there's always something new to enjoy.

The smoothies are yummy and good for you. I got the white snickers smoothie which actually tastes…read morelike a snickers candy bar! Smoothies were reasonably priced starting at $7. I will definitely be back for more. It is a healthy way to satisfy my sweet tooth! Parking was easy and getting my smoothie was fast.

Steer clear! non transparent with pricing , Not Community based health care even with a sliding…read morescale ! Predatory pricing ( Im currently uninsured and unemployed ) , Ive been to other community health centers in other states , made MORE money and paid less! Terrible this clinic is supported by Federal Grants to offset pricing for sliding scale , yet billing private Office fees, even with an in house lab ! Hard to believe this is a " Not for profit " Organization .

Extremely prejudiced, with predatory financial practices. Avoid!!…read more Still won't let partners back with pregnant mothers, 3 years into this. Ridiculous! No help at all Do not communicate anything to patients, other departments within building or to UofL. Incompetent and an excuse for a clinic. Will never go back. I'd advise you to do the same. Edit: Doctors were very professional and helpful, as well as the support staff. Unfortunately, the billing department and those in charge of scheduling / policies were much more hit & miss.

Wise, kind practitioners behind every stethoscope, desk and phone. Couldn't recommend more highly.read more

I have been a patient of Dr. Weiss for several years. From the first time I met her, we…read moreestablished a rapport wherein she really listened to me and my concerns. Fast forward to a catastrophic accident and she was there to walk the extra mile with me. A couple of years later, following a broken elbow, she advised me which ER to visit and then had a back-up plan if they were too busy to see me. Each time I go in for a check-up, she knows me and as we discuss the results of my exams and blood work, she makes sure I understand the significance of any issue. While the Practice is currently associated with Baptist Health, the people in the office have been extremely helpful, courteous, and proactive. My son is now a patient of Dr. Pendleton and is very satisfied with the professionalism shown him.

Right shoulder and arm issues family doctor sent me to ortho. Ortho took xrays, diagnosed as…read morearthritis , sent to rehab. Problem became worse, so family doctor sent to Norton Leatherman Spine clinic. First visit lasted maybe 10 minutes, advised they were ordering an MRI. Nine days later I still hadn't heard anything (had left 3 messages at office). Finally, the nurse practitioner's assistant, called with two options. She couldn't answer any of my questions only went by her script. I messaged the nurse practitioner with my question, no response. I complained to my doctor, low and behold later in morning, nurse practitioner sent a terse response, "bla-bla has nothing to do with problem". Still had not heard from a pain center they supposedly contacted on my behalf. Long & short - very noncaring visit, after visit, follow up, resolving patient problem. Terrible Experience!!!

I got surgery with Dr. Glassman (who I loved) when I was 16, a year ago when I was 24 I started…read morehaving back pain, a few months ago it got really bad so I called Dr. Glassman's office to check it out, they sent me to a Nurse Practitioner. I guess cause he's now only surgery, so I have to see if it's surgery related first. I don't mind NP's, so don't think I'm upset about that, but the Nurse Practitioner they sent me to was extremely nonchalant, made me feel dumb when I was stressed or had questions. Literally said "these questions aren't really gonna solve anything." Which may be true, but damn, just be a little more sympathetic. And then when we made a decision to get a referral for pain management RATHER than physical therapy, I got a call for PT and not pain management. When I called to get this rectified the nurse who answered told me she didn't know where my NP put in the referral and now it was my job to figure out where I wanted to go and call around to see who took my information and THEN call her back with that information and they would send a referral. When I asked if she could just ask the NP where she put the referral because I'm a full time student and full time third shift worker and don't even know where to start looking for all that information she responded with "she might not remember, she didn't put it in the chart. So I can ask her but if she doesn't remember we're gonna go down this route I just laid out." I was baffled, I said "okay" she said "okay" and then hung up. Didn't even say goodbye. So I instantly called my friend who works at UofL and she helped me set up an appointment there.

I recently visited the Mokara Salon and Spa in the Omni in Louisville. The booking process was…read moreextremely easy and the staff on the phone were very helpful. I called to book a deep tissue massage for 50 minutes, with the massage you can use the pool and facilities before or after your treatment. The spa has a very relaxing vibe and was very comfortable. I arrived about 30 minutes before my appointment. I had a short wait since there was only one person at the front desk and there were helping other clients at the time. When it was my turn, I was warmly greeted and given a tour of the facility. The changing rooms are right off the main lobby area, and I was guided around the area and advised on what was available to use. I decided to change and then head to the relaxation room to await my massage. The room had flavored water and hot tea available, as well as a few packaged snacks. There were several Lounge chairs available with sheer curtains to provide some privacy. My massage therapist arrived right around my massage time and took me to my room. She was very nice and explained the process and asked if I had any areas of concern. Unfortunately the massage wasn't great, I had opted for a deep tissue massage, but not a lot of pressure was used. She also never checked in with me during the massage and it ended a bit early. The facility is beautiful and next time I will try a facial or another service since I loved the atmosphere so much.

Wonderful amenities and atmosphere! The signature massage was great - I asked for deep pressure…read moreand my therapist worked on trigger points and left me feeling so relaxed. I do recommend spending extra time to enjoy a hot cup of tea prior to your service and time to use the sauna, pool and shower after your massage.

The staff is professional, caring and informative. I see oncologist Dr Brian Dong and he's great…read more Super easy to talk to. Appointments don't feel rushed and the environment is easy and comfortable so you feel you can ask questions and not feel embarrassed. It's empowering to be able to get informed information about your health and it encourages you to be more involved and advocate for yourself and your health.

Love my team of doctors and nurses. Always have my wellbeing and mind on me, like I am t the only…read morepatient there at the time. During my biopsy, a PCA stayed in the room and held my hand the entire time.

When I tell you the care is immaculate... I really thought my dad was deader than a doornail. God…read moreblessed him with an Angel named Pam as a caregiver at Kindred in the Jewish building. This woman is god sent. All of the staff are god sent but PAM- you are a blessing to society my friend. Thank you to Pam and all of the Kindred staff for bringing him back to life. My father would be 6 feet under if it wasn't for this facility.

Phenomenal hospital. Attentive & caring staff. Would highly recommend to anyone needing this type…read moreof hospital.