I feel at home when I come here. It's been a crazy time trying to find someone who I feel comfortable opening up to but this office makes it so easy. The care I receive is unmatched and my doctor goes above and beyond to care for their patients. The type of care you receive here prolongs lives, changes lives, and protects your health mentally and physically. I will never stray from this office because they've shown me so much grace. read more

Melinda, the office receptionist certainly does not belong at that type of business. She yelled and screamed and told me I was sad and pathetic. The waiting area was with clients and according to the office manager, she was in the hall and heard everything although she said she did not hear anything. was definitely broken. I told Melinda that she was pathetic because she did not belong in this type of business. I asked for my records and was told no that that was not my property at which time she stood up and yelled to get out and on the third time told me she would call the police if I did not get out I would definitely not recommend this office of psychiatrist to anyone unless they fire Melinda. Just be careful. Joan read more

Melinda, the receptionist of Jefferson Psychiatric Associates is the most unprofessional, rude, condescending person I've ever met. I thought I my appointment was later than it was, and I was mistaken so I missed it. No harm, no foul, my mistake. She told me I could come back in 3 hours, but I informed her that I wouldn't be able to leave work to come back. I expressed some frustration because I have had several appointments canceled on me within 15 minutes of them starting, and I have to drive more than an hour to get to the clinic. Especially frustrating when their phones are closed most of the day, except an answering service I somehow missed at the end of their 3 minute recording. I asked if I could just get a refill on my prescription, and take the next available appointment in 3 weeks. She was exceptionally rude, saying "the doctor will get to it when he gets to it, he's not going to stop everything he's doing just for you". I tried to apologize and state that what I meant was if he had a moment between appointments to look at it, and she started yelling at me in front of other patients. I have never been treated so rudely by staff to the point I am crying in my car after I leave because I was confused and trying to understand, only to be accused of "huffing and puffing" because I was doing breathing exercises that HER DOCTOR talked to me about, and I was asking questions because I keep getting different information. There are more horrible comments she made to me, but this is getting long. Dr. Sumner is amazing, friendly, kind, and compassionate. Truly one of the nicest psychiatrists I have ever seen. But I will not be back to this clinic as long as Melinda works as the receptionist here. Absolutely appalling behavior from someone who works with people who have mental health conditions severe enough that they need medical care. read more

This place is my home away from home. I see Dr. Caesar, who is amazing and I talked to Kim who is a saint to put up with me and If I didn't have the receptionist, Melinda help me out so much. I'd be a lost little puppy, she does everything for me. She makes sure I get my appointments and gets my prescriptions filled. I'm actually very spoiled by her so all these comments about the receptionist y'all must be talking about Gina cause Gina is the one who hangs up on everybody, she has a horrible attitude towards the patients. She's just the worst. read more

Worst office staff in the history of office staffs. Rude and condescending to people who are in the most need.

This office has the absolute WORST receptionists and does not actually care about their patients. The employees are extremely rude, disrespectful, and unprofessional. read more

Long time patient Dr Smith easy to talk with and he listens to my concerns Staff always helpful

My visits to this office are always great. Melinda always takes the time to share a smile at check in. My care provider does an awesome job. I always look forward to my next appointment. read more

I honestly can't agree with all the negative reviews here. I've been a patient with the Jefferson Psychiatric Associates for almost a year now, and I have had only good experiences with the staff and doctors here. Last year I decided to finally seek medical assistance with an ongoing issue I've had for most of my life. I was a little nervous going in because I've never really had extended experience going to a therapist for this kind of treatment. The obvious stigmas concerned me. My primary physician referred me to J.P.A. and I must say that I was impressed with their service from my first visit and have been consistently pleased with the treatment I've received since then. Dr. Rynning is a caring and compassionate healer who nailed the diagnosis and treatment from the beginning. The medication he's prescribed me requires a monthly refill, and he has made sure that I have easy access to this process. Even during the recent hard freeze here in New Orleans, when many roads were closed and options were limited, he was quick to personally phone me and let me know how the weather would effect my ability to pick up my refill. (The freeze happened on the day that I was supposed to pick up my next prescription, which of course caused issues with a medication that I take daily.) It gave me a tremendous peace of mind to speak to my doctor and have him personally let me know that my treatment was not forgotten due to the unexpected weather conditions. I've never experienced a bad visit with the front staff members. I say this because I notice they are getting a bit of flack on Yelp. They've always been polite and prompt with me when I've had to call in a refill, always calling to let me know right away when the prescription is ready to be picked up. As far as that process goes, I also have only high praise. If I call in a refill at 9AM, I typically hear back from them within the next few hours. I appreciate the staff's professionalism, as I am sure they usually bear the brunt of angry calls from people who do not understand that the process of prescribing medications is not as simple as just scribbling something down on a piece of paper. In conclusion, I would personally recommend Jefferson Psychiatric Associates to anyone in need of psychiatric treatment. Their office is very peaceful and sets the tone for a good sit down with a caring doctor. Dr. Rynning has been a consummate professional in all of our sessions, and I can say with complete confidence that my quality of life has improved ten-fold since becoming a patient. read more

I have been seeing Dr. Smith for a few years. He is a good psychiatrist. However, the office staff are the worst people I have ever encountered. My 43 year old daughter died on January 10, 2022. I went in to see Dr. Smith a week or two later. An extremely rude staff member interacted with me. She is a woman with blond hair. I have never in my 73 years of life been treated with such disrespect and cruelness. She should not be working in a psychiatrist office. After talking to her, I immediately burst into hysterical crying. I could not stop crying for over 10 minutes. I do not know if I can deal with her anymore. I think I will try to find a new doctor as I only go in for a medicine check-up with is a 15-minute visit. read more

These people are just terrible. I understand a late fee program to keep from losing money, but if I'm 5 minutes late and a doctor that sees me for 5 minutes charges me a 75 late fee, at that point it becomes a scam and you're just gouging the fuck out of a bunch of PSYCH PATIENTS. Speeking of psych patients, Dr. Rhynning sucks. His bedside manner is like the evil grandma you never liked. Trust me, if you care about yourself or a loved one's mental state, keep them away. Far away. read more

I would like to say that I have being seeing a doctor here for over 4 years. The late fees are outrageous at times, but if you speak to your doctor, it is possible they will waive them. I personally can't agree with all the negative reviews. I would of left if I was receiving horrible customer service. However, the staff and doctors are wonderful and helpful. If I need a script filled, I get a call back the latest the next day. I do not know if it is because I have built rapport with the staff or what, but they have never been rude to me as the other comments claim. I personally greet Crystal when speaking to her and she has never been rude towards me nor have I seen her get annoyed with customers. As for other staff members, they are welcoming. It is okay to have a bad day, don't we all? I think the staff needs a little more credit. I honestly would have found another doctor if the staff made me feel unwelcome. read more

Don't go here if you are looking for a friendly face to greet you. You would think being in the mental health field that employees are at the very least kind, but it's very different. Need another opinion? Read the other reviews on google. The staff has always been rude, but not personally outright rude. Today there was a misunderstanding regarding my insurance and the receptionist was very distraught over it. First she tried to tell me 70006 wasn't a zip code and when I tried to show her my license she got very annoyed. She then told me my insurance was out of Texas- it is not, never has been. When I gave her my insurance card to show her it was indeed out of LA, she became even more angry. She left the front counter and did not schedule my next appointment. Dr. Rynning himself witnessed the whole conversation and when I asked him if he read the reviews regarding his business he said yes, but that I could choose to go somewhere else. Thank you Dr. Rynning, I will do that. Being that the receptionist left the front desk in a fit of anger, she wasn't there to schedule another appointment for me anyway. Sounds like the office staff needs to get themselves and their files in order. read more

The problem is there is only ONE psychologist in the New Orleans area I can locate who accepts insurance. Jefferson Psy Associates has only ONE associate whose billable hours are generally filled. So getting an appointment is like obtaining nectar from the Gods. The lone psychologist is good, not great. It's a case of supply and demand. I believe if Dr. Davis, the lone psychologist who works there had FEWER billable hours to fill he'd be able to do a better job. Add another psychologist. Having only one psychologist is not fair to him and not fair to the patients. It shows. Maybe Jefferson Psychiatric Associates is trying to squeeze as many hours out of one person as possible to keep their costs down? Maybe they're too cheap to add another psychologist (or two) and don't give a hoot about patients. This review is not meant to speak badly about Dr. Davis. It is about the company in general. read more

I was a bit scared with all the bad reviews, but I went in with an open mind. Melinda at the front desk is a saint. Dr. Sumner was so knowledgeable. I was amazed at how thorough he was. He took the time to explain to me the hows and whys of the diagnosis and of the medication he was prescribing me. I'm not smart, but he explained things so clearly that I understood them. He wrote me a little chart for my treatment plan. He spoke to my concerns before I even expressed them, making sure the medication I was given did not cause weight gain or drowsiness. I must say that he doesn't have the typical "doctor stare," where clinicians make no response to something shocking you say to them. He has quite an expressive face. And as for the front desk, I did hear them dealing with some difficult patients over the phone. I can understand how these things may come across as rude to some, but I had an overwhelmingly positive experience! read more

I have never dealt with such rude people in my life! From the lady who answered the phone to the lady who scheduled my appointment....awful! I actually did not even keep the appointment because of the way I was treated. I gladly took my business elsewhere! I don't know who is in charge at this place but they need to get a handle on their employees. I only needed 1 visit for some paperwork. I feel really sorry for the people who really need mental health services from these folks! read more

I have been at Jefferson Psych Associates for a long time now and have a mostly good experience. Since i am an older person now and going into my senior years, i have learned to lower my expectations on other people since we all know how hard it can be to work with the general public. My sympathies are with the office workers as i have worked in an office where alot of stress is going on like: patients threatening suicide by phone, patients acting out their anger, patients that are unable to be kind to others, and a wide range of other reactions that people have to other people. People are just people and there are days when we can't always be perfect. Most of my time at their office has been a pleasant one. No matter where we go in life, there is always people problems. So i give the office an A- to B- but never felt they are deliberately trying to hurt anyone. So please young people, try to be patient with others......these guys have to work there 7 days a week so give them a break ........hopefully not a breakdown. Lots of love to everyone on the planet. read more

I completely agree with Katie M. I needed an advance prescription for medication, as I needed to bring a month's supply with me for a month-long trip. It took about 7 phone calls for me to actually get the doctor (who I had been seeing for several months) to forward the prescription to my pharmacy. It's a step that takes maybe 5 min of his time. Now, I don't know if the front staff are to blame or the doctor is, but I will tell you that the individuals who work at the front desk are not helpful at all and rude AF. read more

The front desk staff is extremely rude and typically not even the least bit helpful. If you are treated / prescribed to a mood altering prescription and you run out of prescriptions, good luck getting one before seeing the doctor which can sometimes be months away. They will not let you speak to your doctor in between visits and a terrible with communicating the status of a message left for your doctor. The doctor told me "yeah it's typical withdrawal symptoms when you go with out your medicine but it's not as bad or as dangerous as drug or alcohol withdrawal.." I would not recommend this group to anyone. read more

Rude, rude, rude staff. And, a terrible process for getting medications and verifying through insurance that it is a valid prescription... Always long delays. read more

Everything I read about this organization before I visited was true: One member of the staff behind the window was the rudest medical staffer I've ever seen. When I made the appointment, I indicated that I would need someone to fill out paperwork, as a stroke had made writing virtually impossible. "No problem," I was told. Well it was another story when I showed up. The employee to whom I refer yelled, "We're too busy to do that. You should have brought someone with you. You don't understand, that's not a service we provide." When I reminded her of the conversation I had had, she barked, "Who said that? What was her name? Take a seat and we'll see what we're going to do about this." I waited, until a very kind Donna sat next to me and did exactly what I needed: She helped. I would stay away from this outfit if I were you. JIM read more