Our whole family started using this dentist and orthodontist when we moved to Dalton almost 4 years…read moreago and really liked them at the time. They ranked up there with the best dentists we have used and we have been to quite a a few: we have moved about every four years for the last 20 years. They were really friendly, they knew us when we walked in, we never had a problem making an appointment, and we rarely ever had to wait when we arrived. Looking through the pictures, I remember all of those people. Something happened over the last couple of years. All the people that were in this office before COVID are no longer there. It has often been hard to get in touch with anyone in the office (we either get and answering machine which they rarely return our call or keep getting someone in another one of the locations even when I select Dalton). They have changed our appointments multiple times, and it has been hard to get appointments when needed. My daughter finally got her braces off (after an extended time due to COVID) and they fitted her for a retainer and told us they would call us when it was ready. 1-1/2 months later I tried calling about the retainer, but ended up having to walk into the office and was told they could not find it. She had to check out of school and get fitted for another one. We have been considering changing dentists after a year of this, but kept going back for some reason. I think we have reached our limit. I had a capped tooth that started hurting (one they did). I went in early one morning and was told I might need a root canal, but they gave me a prescription for antibiotics to see if that might help first. I was told they could no longer do a root canal at this location, and I would have to go to the office in Cartersville. When the tooth started throbbing after two days, I called to make an appointment for the root canal, and was told I could not be seen for 3-1/2 weeks. I told them I am having a hard time drinking or eating and I was told, "I am sorry, but that is the earliest I can get you in." Bye.

Please go anywhere but here. This is going to be lengthy so just buckle up…read more I had a root canal done in Chattanooga May 1st. They told me to go to another dentist to get a crown. It took me FOREVER to get in somewhere to get this crown done, so I was desperate and finally found A Smile 4 U in Dalton. Receptionist told me I was supposed to check in so in the future I needed to do that. Even though I had already checked in.. During the initial exam, they were slow but I was in there towards the end of the day so I brushed it off. When the doctor started looking at my teeth he was extremely rough. I told myself I was being a baby and just hadn't been to the dentist in awhile (even though it was not nearly as bad in Chattanooga) ... I came back for the crown appointment and he was also fixing a cavity and doing a cleaning. Blood was all over my shirt during the cleaning and water was literally going up my nose so bad I had to tell him to stop multiple times, and he was also gagging me with it going down my throat. He had to stop during my cleaning and go help another younger patient. When we went back to the other room for my crown & cavity, the lady helping him didn't know where any tools were that was needed. I think she had to leave the room 20 times and that is not even an exaggeration, there were a few times he'd have to leave with her because she came back empty handed and said they were out or they couldn't find it. He was so rough with me I was literally begging God to get it over with. I was numb but the way he was prying my mouth open and shoving things in and out, the drilling, he couldn't reach my back tooth well and I was a nervous wreck. So anyway, that was for the temporary crown .. My appointment was at 10 am and I didn't leave til 1:30-2. So that was in July. Ok it is now an October 4th and I have called them for the past 2-3 weeks and texted asking where my permanent crown is. I have left messages, I have called the Cartersville office. I texted them, no response, but my husband texts them and they text back immediately with a response. I finally get ahold of them today. They don't know where my crown is, but they also don't take adults anymore. So I said so what do I do? Because I paid y'all already?? The receptionist said "ummm.... Ummmmmmm.........." For a good minute or two and then said well we'll talk to the manager, because I think we actually do have a dentist here that sees adults. Ok so ??? I called the cartersville office, no response. I'm so fed up. Just save yourself time and go elsewhere.