I would not recommend the new dentist, Dr. Bollendorf, at Dental Care of Salem. I had never experienced any issues with my teeth until receiving treatment here. I originally went in for a couple of fillings, but the pain only got worse. After a month of ongoing discomfort, I returned and was given a 6-day course of steroids. When that didn't help, I was told I now needed a root canal--but the soonest appointment was nine days out, despite the fact that I was in severe pain. Because I couldn't wait that long, I made an appointment with an endodontist who could see me sooner. In the meantime, my pain escalated to the worst I've ever felt. I couldn't touch my tooth or eat. I had to undergo an emergency pulpotomy just to get temporary relief. The specialist performed an extensive exam with CT scans and X-rays and discovered an additional root and canal that my dentist had completely missed. Had the proper diagnostic work been done initially, it's likely I would never have needed a root canal at all. After the root canal, I still needed a crown. I scheduled it with Dental Care of Salem--but one hour before my appointment, the office called to inform me I would have to pay over $900 out of pocket because insurance would not cover any more work. No notice, no warning, just an unexpected bill due immediately. I canceled and spoke with the office manager, Amanda hoping they would acknowledge the situation and take responsibility for the mistake. Instead, they refused to reimburse anything or even consider comping the crown, despite the pain I'd been left in and the improper care that caused the need for additional treatment. Their response was essentially: "Sorry to see you go." The lack of patient care, accountability, and basic compassion from both Dr. Bollendorf and the office manager Amanda was shocking. They were indifferent to my severe pain, dismissive of their role in the problem, and completely unwilling to make it right. I would not recommend Dr. Bollendorf or Dental Care of Salem to anyone. read more

Called to have a tooth filled, I knew there was a cavity already. Had my x rays emailed to them and filled out all the appropriate paper work prior to visit,. Spent over an hour there and finally saw the dentist and he said I have to have a deep cleaning before he will do anything else for 225.00. Never even talked about tooth i came in for. Let's suppose he brought his car into me for a broken fan belt, and i reviewed all repairs needed and made a list, but never fixed broken fan belt or even discussed it.. How would you feel then??? read more

This dentist is an hour away from where I live. I don't mind going because Dr. Sorenson gets done in one hour what it takes most dentists a week or more to complete. Today I got a brand new, all porcelain crown there. The crown looks so good, you can't even tell it is a crown. All of this for less than the cost of a crown at other dental offices. I am very pleased with their high tech office. He also does drill-less fillings and root canals with a laser. I am thrilled! The dentist no longer scares me. Can't wait to go back in three weeks for the root canal. :) read more

I have NEVER had a more professional group of people in my 55 years. From receptionist to dentist these people are the best! I drive 4.5 hours to see Dr. Sorensen, well worth it. Brigit read more

Dr. Sorensen has treated our entire family since 2014 and has been absolutely fantastic. And he did some extensive work for my wife that no others could do. Absolutely we would recommend Dr. Jeff Sorensen. read more

Clearly the WORST experience of my life and one of the most expensive. Dr. Sorenson spent more time assuring me that his main concern was the lack of my pain than on his actual procedures. What a JOKE! They kept spraying water down my throat choking me so I could be in a pisition that made Dr. Sorenson comfortable to work. He was in a big hurry to do 3 teeth as fast as he could and when he was done he told me a tooth he had just filled would need a root canal. SERIOUSLY? Then why did you fill it?? My fillings were lumpy, horribly done and caught al kinds of food in them. Less than 2 years later they are worn down and some are worn away. I was in more pain after my teeth were worked on by than before I walked into his office. One of the teeth he charged me to "fix" is throbbing while I sit and write this. It is a shame that we are unable to sue people who are so callous of our mouiths and so deceptive in their practices. Now I need to find someone who can fix the thousands of dollars of "work" formerly done so badly. Too bad I have to give this business any stars at all. read more

The good: the technology used is amazing. I went here because of the "drill-less" dentistry the office totes. This is the single biggest plus for this dentist as the ad is correct. "Most" of the time (and yes, there are times he is not able to use non-traditional tools) the procedure is painless. It is not comfortable, but still, not painful, and if you want a chance to save yourself from the drill, give it a go. The actual tool is a sandblaster which leaves a considerable mess but still better than a drill. Most of the staff is kind and thorough, although there are some issues (discussed below). The office is easy to find, clean and well furnished and the parking is ample. The bad: there is one dentist. One. This means that you will have fifteen seconds, if you are lucky, with that very hurried and rushed dentist. If you are getting a drill-less filling, he will blast (pun intended) right through his work. If he makes a mistake and leaves a portion un-filled, which happened to both myself and several of my friends and family members, you will be asked to return and *pay* for the "repair." Again, the "repair" isn't painless, but you will, again, be forced to take off of work/school, sit and wait, have your fifteen seconds in the chair, and hope that he gets it right the second time around, all at additional cost to you. The ugly: beware of the "manager." The manager will dive on you if you have any payment/insurance problems what-so-ever. You'd better have awesome insurance because if not, she's demanding that you give her access to your bank accounts so she can take payments as she pleases. Forget any reasonable treatment if you have already paid thousands of dollars for your kid's braces, etc. She will publicly berate you in front of other customers, inform you that she'd demand in-full payment even if you are homeless (the shocking treatment I witnessed to a mother of two), and then push her clout, insisting that she can't be bothered with your problems because she's off to chauffer the doctor's children around for him (my experience when I asked about Care Credit). Bottom line: if you've got fifty bucks your insurance didn't cover? Watch for this one to come storming out of her office. If you've got great insurance and don't mind telling her to go away, you could be okay. read more

I am quite dentist adverse because of two prior incidents if my life at different dentists. All of the folks at Dr. Sorensen's office (and the Doctor himself, of course) were very patient and understanding with me and it made a world of difference. They did everything possible to keep me comfortable and calm. I was entirely pleased and I highly recommend Dr. Sorensen and his practice. read more

Went for a root canal in 2012 and been in pain for two years and I've been back many times regarding the same root canal, plus the new crown fell off and was charged to have it put back on. Made my last call in 2015 and was told to go elsewhere and canceled my appointment. I went to another dentist and they took x-rays and found a problem in the same root canal. Then I was referred to another dentist specialist that does root canal therapy and underwent surgery to have the problem fixed. You would think being in pain for two years coming back up there many times they could at least told me to go see a specialist within the six months of pain!!!! I HAD TRUST IN THEM ALL!!!!! Plus I was told to live with the pain from them! You do not have to live with pain!!!!!!!! read more