You will probably read this thinking that I will only talk about Dr. Mastroianni. While the doctor is very compassionate, insightful, professional and (very) personable, his staff is, too. His entire practice, in fact, is infused with those ideals. Here's a few things that make his practice stick out. Mind you, however, that I just went for the consultation. I haven't had any orthodontic work completed yet, but if I do, it will be with him - no questions asked.
- His staff contacts you well ahead of your scheduled appointment to begin processing your intake forms
- They send you your forms in the mail, which saves you from having to arrive 15 minutes early
- He was ON TIME
- This may sound stupid, but he wore gloves that didn't smell funny or taste bad when they came into contact with your tastebuds
- First question out of his mouth when he began the examination: "What do you want out of this?" He definitely lets you know that you and your desires are in charge. He's there to serve you.
- All his staff was wearing matching polo shirts - conveying that they weren't super serious, but that they were all "unified" (I've been to some places where they're sloppy or that they're way-too-serious medical professionals that where white only)
- This is also an odd observation, but it's very important. When I was in the chair, the only conversations that took place were about me and my care. I have been a patient at places where medical providers have conversations totally unrelated to the tasks at hand - which makes you think they don't care about you or are more interested in something else.
Lastly, I have to give props to the doctor for taking care of a problem that had been driving me nuts for two weeks (it was even waking me up at night). He spotted the problem right away and took care of it in 60 seconds. We'll see if that takes care of the problem, but the fact that he took care of it (and did it for free) speaks volumes to me. I wanted to hug the guy - and I don't hug. When I asked how much it would cost, he said: Zero. I don't nickel and dime people.
What else do you need to hear? Seriously. You can't go wrong with Dr. M. Moreover, there's no reason to get a second opinion or to shop around at other orthos. I am the most critical shopper in the world, so that's saying something.
P.S. I went to his Swansea location, but this was the only place to post on Yelp. read more