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    Jeff's Gems and Nautical Designs

    3.8 (18 reviews)
    Closed Closed

    Services - Jeff's Gems and Nautical Designs

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    3 More Services

    Watch part repair

    Watch part replacement

    Watch seal testing

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    6 months ago

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    2 months ago

    charged twice to fix a gold bracelet. broke within 5 minutes of wearing. would not recommend.

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    6 months ago

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    10 years ago

    They fixed our watch for free... But it broke again in the same place a day later. Really friendly people though!

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    Blue Marlin Jewelry - Interior~

    Blue Marlin Jewelry

    (20 reviews)

    $$$

    I rarely write negative reviews, but my experience with Blue Marlin Jewelry was extremely…read moredisappointing. I brought my watch in on June 19, 2025 for what should have been a simple clasp repair. I was never given a written estimate before the work was approved. Later I was told the clasp/buckle needed replacement and I verbally approved the work based on the information provided at the time. When I came back to pick up the watch, I immediately noticed that one of the hands had fallen off the watch. This means the watch was damaged somewhere during the service process while it was out through their service chain. That should never happen when a customer leaves a watch with a jewelry store. Because of that damage, the watch had to be sent out again. From the moment I dropped it off to the moment it was finally ready, the process took about eight months. Regardless of where the delay occurred, that is an extremely long time for a customer to wait for a watch repair. What was most surprising was the way the situation was handled afterward. Despite the damage occurring while the watch was in their service process and the extremely long delay, I was still expected to pay the full amount for the buckle replacement. There was no real effort to acknowledge the customer experience or take responsibility for what happened during the process. Unfortunately, that level of professionalism and accountability was not demonstrated here. The response I received from management made it clear that the focus was on explaining their internal process rather than understanding the situation from the customer's perspective. When a business stops caring about how the customer experience feels on the other side, it becomes a serious problem. I remained patient throughout the entire eight-month process and tried to handle the situation respectfully, but the overall experience left me very disappointed. If you are considering doing business here, I strongly recommend that you get everything in writing before leaving your watch or jewelry. Based on my experience, this is not a level of service I would expect from a professional jewelry store.

    The BEST jewelry store in all of the Florida Keys! I look forward to going to Blue Marlin every…read moretime I visit the Keys. I wasn't aware that in the past year, Armando opened a second store in Key West, and I was so excited when I stumbled upon it. It's just as great as the original Islamorada location. For anyone who is looking for unique, fine jewelry that has a Florida Keys vibe, I highly recommend checking them out. And if it's your birthday, let them know, they have discounts for your special day!

    Jeff's Gems and Nautical Designs - jewelry - Updated June 2026

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