Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

We had been using another pool company but every visit got more and more expensive - more chemicals…read more- more service. Someone suggested we try Tsunami Jims and it made ALL the difference. Jim came out and taught us what the equipment does and how to work it, how to take care of everything and what it does. We bring out water and they test it and make suggestions never pushing extra things "just in case". Recently our pool went green in the heat and nothing we did helped. We took pictures and samples to Jims and got a complete care process. We followed his instructions and 2 days later we were in the pool - crystal clear. Jim even called to follow up and make sure we were all set. Kathy is a sweetheart and always takes the time to hear me out or talk to my toddler. The staff takes the heavier items out to the car for me when my hands are full. We started using them to open and close our pool and offered vacation service. This is an independent store, family run. The staff is small and busy. Sometimes I have to wait a few minutes while they finish a call but I've found emailing is a good way to schedule service/help esp in the spring when they are slammed and its not an emergency. This is our shop now. Thank you Jim & Co!!

The owners are incredibly difficult to do business with…read more I contracted them for pool closing 2 years in a row. Each year, it is incredibility difficult to get a price up front. They always seem to run into issues and have to increase the price after they do the work. In addition, the the prices have increased 100% year over year; which I feel is unrealistic and this always occurs after the work. It is like they magically run into problems and have to increase the price. And, finally, it is super hard to get a consistent schedule with them. They always have a week window. For pool closing, there is preparation work on the home owner's side. Ideally, you would do this the night before; so debris has less time to enter the pool before it is officially closed.

they were amazing everything I asked them to do they did excellent very nice and always worked hardread more

From the owner: 25+ years experience in building beautiful, high-quality swimming pools and spas tailored to your…read morebackyard vision. From concept to completion, our team brings decades of craftsmanship, integrity, and precision to every project.

Great service and nice store. Chris sold me two Kamado Joe's a red classic and the red big joe…read more The grill is perfect and Chris remembered me and my wife a year later. Very impressive. Thanks

After visiting 3 different pool stores my wife and I decided to go with Eastgate Pools & Spas. Our…read morethinking was that a local place would likely have better service than Watson's. I wish we had listened to my parent's advice and just went with them instead. The sales aspect of our experience wasn't too bad. The pool itself is decently priced and looks to be of good quality. The after sales service is where Eastgate Pools & Spas leaves a lot to be desired. We were supposed to be given a week's notice before they came to install it so we could schedule the electrician and the sand. We were given 2 days. Thankfully, we had called the sand guy, that they expressly recommended, earlier this month to get an idea of how long it would take to get a load of sand. We were told during the sale to just call him the day before installation. Had we done so, we would not have had it in time. Even the sand guy was annoyed about the lack of respect they gave his schedule. I had planned to have an electrician out here the day after installation to run the power lines for the pool. Unfortunately, since we didn't get the weeks notice we aren't able to get one until a week after installation. Not a huge deal, but a headache that shouldn't have happened had there been appropriate follow through on customer services' end. The day of installation came and a somewhat annoyed man showed up at 7AM to run the Bobcat and dig the hole for the pool. He wasn't the most pleasant person, but we figured that it was already hot so it's not a big deal. A few hours later we go out to check on how it's coming along and there's no one there. There's just a water hose filling the pool at a small trickle. It turns out that once they were done they just immediately left without any word and left the gate open. There was no "thank you for your business", "here's the chemicals and accessories that come with your pool and what they do", "here's what to look out for over the next 24 hours while it's filling". There was nothing...just a pile of empty boxes, a lonely looking pool vacuum and an gate wide open, waiting for my dog to run out. I mean, even a "kiss my ass" to let me know they were done would have been preferable to them pulling some sort of disappearing act like a pool-hawking Batman. I joke slightly, but it is genuinely frustrating that you can't rely on a local business to do customer service right. I hate having to go to the larger chain stores, but I honestly can't see myself giving anymore business to Eastgate Pools & Spas. If it were completely up to me I'd return the pool and spend my money elsewhere.

We had them out to disconnect our swimming pool heater from the filter and prepare pipes for a new…read moreheater install. They used a glue, which my husband felt wouldn't hold but we were assured that after a few hours to turn the filter on and it would hold. It didn't! My husband re plumbed it. I called 3 separate times and 3 times I was told he would come out and he would make it up to us, clean my pool, etc, a no show all 3 times. Very disappointed.

Made contact several months ago for a pool liner install. Exchange a couple of texts. He gave me a…read morequote that was agreed upon, promised an email confirming that quote which was never received. Contact him a couple of more times via text with no response. Ended up going somewhere else.

I went to the knickerbocker on whipp rd in Kettering looking for a specific product . I was great…read moreby a young gentleman by the name of Sam asked me right away if he could help me I told him when he was looking for he told me that he was sorry that they were out of that product. ask him if he knew if the store had them and he I was assuming maybe a manager and very hateful she said I don't know. was kind enough to call the Beavercreek store and find out for kudos great customer service. The young girl needs more training in customer service

We have left several messages re our pool opening. Scott and Twila were out to open the pool…read more After they had left we had noticed that some of our jets are not working. We have tried to reach out and have not received a return call. Knickerbocker wants to charge an additional fee to do what should have been done originally by the opening team. We are simply requesting that the job that we paid for be completed. If there is something that needs to be fixed...we'll discuss that at that point. I will update review if we ever get this resolved.

Couldn't be happier with the product Austin and his team delivered. The pool looks incredible and…read morewe are ready for summer!

I bought an industrial Z2 pool cleaner on May from Kickerbocker and it died this week. Kickerbocker…read moreis a factory serving center for these bots. They got my bot on Wed, it was repaired and back cleaning my pool on Sat (4 days!) and it covered by the warrantee! We're lucky to have this business close by!

They are the best great quality products and friendly service very knowledgeable i especially like…read morethe manager she is always smiling and makes you feel welcome

Absolutely excellent service every time. Would highly recommend their service techs. The team is…read morenice and curious every timw