Mo was able to help me in getting my second hand watch repaired and sized and he did an incredible…read morejob. He worked quickly and was so friendly and professional. I will absolutely be back next time I'm wanting help with a watch

I took my vintage Rolex in, the hands were loose. The young man was very personable and said they…read morewould be happy to take a look at it and give me a quote. Stopped in a week later and was told he hadn't gotten to it but would call the next day which he did. The quote was 275.00 for the repair and he also told me the crystal was scratched and he would polish it up at no extra charge in exchange for a review which I gladly said I'd write. He called the next day and the watch was ready, all looked good except the bracelet, one of the links was stretched out. I pointed this out and he said it came in like that. It most certianly did NOT. Had it been, I would have asked for THAT to be repaired as well. This was my Fathers a 1958 Rolex that had been restored by RoliWorks 2 years ago and the bracelet customized to fit me better 1 year ago so the bracelet was in excellent condition. I returned the next day to let him know I was disappointed in the service. I asked if indeed the bracelet came in like that why didn't they let me know at the time of the quote and was told they didn't look at that part of the watch...WHAT?!? You're a master watch REPAIR , if a piece came in that needed repair wouldn't you point that out? That makes no sense. I was also told "we gave you a discount" okay , but what has that got to do with anything? You gave me a quote, if you chose to offer a discount that's on you, why bring it up after the transaction is complete? Ultimately the nothing was resolved, no offer to repair the bracelet was made other than to tell me it could be sent to RoliWorks for 700.00-800.00 dollars. I don't know what happened, seeing all the good reviews I had hoped to establish a relationship with On Time, but after this experience I can't recommend them.

I have taken both an Omega and Rolex to this business for Service. All Service was performed…read moreprofessionally and promptly! On one occasion I took a watch in to have a new battery put in. I was informed that the battery was still in warranty, so the work was "no charge". What more could I ask!

Tried to charge 50 dollars to put a battery in my watch!? Went to another store and they did it for…read more6 dollars so....yeah...

Great place for new and some used watches. See Steve fantastic service, great selection and price…read more I did shop around for my new Breitling Watch.

I took my Rolex to them for service, cost roughly $475.00 and took a month. Got it back, jumped in…read morea pool and water had penetrated the watch. Took it back and they said it was fixed. It stopped 3 days after pick up. After numerous visits and returns, 3 total, it still does not work. BTW, when they say they'll call when done, they never do and the service is not friendly at all. Taking it to a Cincy dealer today to get their opinion, make request a refund. I will never use them again. Jay

The best customer service possible in Sarasota! Todd, in addition to being great at his profession…read moreis just a fine and decent human being. You should not even consider going anywhere else for watch or jewelry repair. His prices are more than fair and the value you get is unsurpassed! Thank you Todd!

quick Service, reasonable prices, quality work. A simple watch battery done while I waited. I would…read moredefinitely go back as there was no upsell or other difficulty in getting it done. For some reason, locally, there's always a hook. Either they try to upsell you or they don't call you back when your watch is ready. This man has over 20 years experience and does work he's proud of. And he does it quickly. Watch battery service

It's not at 1301 53rd Ave W. Drove down from Parrish. Place is gone. Thanks YELP for staying on…read moretop of things

I have done business with Pedro for many years, and was pleased to find he landed here after his…read morelast shop inside Sears closed (when the store closed). It's difficult to find someone with his skills anymore. Most places send their work out, now, to nobody knows where. Here, you interact directly with the person that will be repairing your watch or clock, just like you'd expect. This time around, I had dropped one of my favorite watches on the hard floor and I thought it was a goner! Pedro fixed it quickly, and reasonably. It's on my wrist right now, ticking away just like new, and looks great too! Muchas gracias Pedro!

Wonderful experience. I needed 4 items appraised for insurance purposes. I was warmly greeted…read morewhen I walked into the store. I left my items and a few days later received a call to pick them up. Again, I was greeted with a smile. The appraisals were thoroughly explained to me. They did a beautiful job cleaning my diamond wedding band. This will be my "go to" jewelry store should I desire a purchase or need a repair. A very nice experience.

Family owned with very nice people working in the establishment located in Lakewood Ranch on Main…read moreStreet. This store has favorable return policy and stands behind their very nice merchandise. You can rest assured that you are dealing with real professionals with your satisfaction in mind. From our standpoint, overall a very smooth transaction. We will be back for all of our jewelry needs; purchase, repair, etc.