I met Dr. Michael Hilferty under the most difficult circumstances. My beloved dog of 15 1/2 years was struggling, and I had to make the heartbreaking decision to help him through the end of his life. My son and I were absolutely devastated, but from the very beginning, we were met with compassion and kindness. Shannon, who answered my initial call, patiently walked me through the process and explained the costs involved. Hannah was equally gentle and caring during our visit, helping us feel supported during such a painful time. I cannot recommend Dr. Hilferty and his entire office highly enough. Even when I returned later to pick up my dog's ashes, Karlie treated me with such kindness and understanding. Dr. Hilferty, thank you for your compassion, your professionalism, and for saying exactly the right things when we needed them most. Your kindness brought comfort on one of the hardest days of our lives, and I will always be grateful. read more

They are the best they've taken care of my three dogs Layla, Chapo, Lizzie. The doctor so down to earth he's easy to talk to you and the staff followed through each and every time specially after her service, thank you, Gracias. read more

Where do I start! No I do not recommend! Especially for teeth cleaning. The man is totally old school, the place looks dirty, he and he does NOT clean teeth very well, and he does unnecessary test without your approval. He quotes a price, then you pick up your pet and the bill is 3 times over the quoted price. The man needs to retire already. I wish I never took my dog there. read more

Just went here today 10/20/23, for the first time. I wanted to keep my 7 month Golden Retriever, Hazel, with Dr. Hilferty, when he moved his practice from Grand Haven to here. He had taken care of our dogs Bella and Chloe, and went above and beyond in his care and concern for each. He takes the time to fully explain all options. An added bonus is with Nicolette, the office manager, - that I knew from the former practice. All staff were most welcoming and it's definitely worth the drive! read more

We've been with Dr. Hilferty at his previous location for three of fours years and followed him here. We couldn't be happier with the excellent care, in-depth communication and personal touch he provides our Golden and expanding pet family. I see some of the negative reviews from the past but having been here now, the Staff was great, communicative and you can see real-time the updates that are happening to renovate, and bring the facility up to date. Big changes with a great Team and Doctor are coming. read more

Dr. Holt saved my dog!! I called him early morning and expressed concerns I had regarding our Saint Bernard, and he took me so serious and scheduled me an appt that same day. Dr. Holt saved my dogs eye sight! He was within days of having irreversible damage and would have lost his eye sight in both eyes, and Dr. Hold acted so fast and saved our dog from going blind! He did immediate surgery that day!! I am forever grateful!! Dr. Holt is by far the BEST vet I have ever worked with. He is amazing, truly cares about the animals! I also appreciated how great he handled my dog. My Saint is close to 170lbs and he gets a bit stand off-ish with new people, so all previous vets would want to put him under to do any work with him. But Dr. Holt did not act afraid of our dog like other vets! He truly is great! 10000 out of 10!! Would recommend him to anyone who would listen! Great care at great prices too! read more

Our little shih-poo puppy had an accident; her tail had some damage done and I took her to Jenison Animal Hospital because they could see her the same day. I was a little apprehensive because the place did look a little run down and not very clean (there was a used towel just thrown over the sink in the exam room). Dr. Meeusen looked at her tail, gave her a steroid shot and sent us home with antibiotics. The following evening she was no better and seemed to be in a lot of pain, so I took her to a different vet.Turns out the base of her tail had been crushed and her tail was in fact, dead, and needed to be amputated. The vet had either no idea what she was doing, or didn't want to take the time to look at her thoroughly. I would never, never recommend this place. Please take your pet somewhere else! read more

Not a good vet. OK if all you need is shots or something simple. If your dog is sick. Go somewhere else. I brought my dog in. Had 500 dollars worth of tests done. And the vet Guessed at what to do for him. Gave him some pills and sent him home. I came back in with him. He gave him different pills. A month after I brought him in. My dog was dead. He's not a good vet if there's something wrong with your dog !. Find a good vet. read more

They have taken care of every animal my family has ever owned. Including my cats of mine as an adult. Have always done a great job!

The staff is amazing! I am always treated well, and with a smile. I did a lot of looking before I chose Jenison animal Hospital receive many recommendations for them. I am so glad I chose them. Not only are you treated well, the pricing is the best I have found anywhere in or near the grand Rapids area.The building may not be the prettiest the technology may not be the greatest but my pets are cared for in a way I am very pleased with. I would much rather have a great care and reasonable prices than a brand new pretty building and paying twice as much. read more

We loved this place. It is definitely outdated but the Doctor knew what he was doing and because there were not all of the bells and whistles of a "fancier" place, the cost was SUPER reasonable. read more

This ladies up front were great but the Dr himself was different. He used a used thermometer on my pup and coughed in my face (wasn't wearing a mask) , will not recommend and will not be going back. Kept talking about my race and it was just a weird experience. read more

I'm stunned at the reviews of this place... here's the scoop: the place smells bad (an overwhelming, cheap chemical smell when I was there), the building is rundown (!), nothing appears modern or updated, the girls at the counter are nice but not particularly gracious, and look unprofessional in hoodie sweatshirts. Someone I know recommended this clinic, so I decided to give it a try, but... the place is run down, metal surfaces that are in open view are rusted, the exam room had one old sink that was lopsided and had an old cabinet that looked like it was maybe from the 1970s. The exam room door frame was eaten away from the floor up to about 2-3"... in brief: it's shabby, rundown, and hasn't been updated in what looks like decades, in my opinion. And the smell was bad. Really bad. When I was in, the young girls at the counter were complaining openly about a client when I was standing at the counter, then told me how much they dislike this person and why - and I was a new client, they don't know me, so I thought this was a bit over the top. When the vet (Dr Holt) introduced himself to me, one of the first things he proudly boasted was, "You're income has to be more than your out-go - I taught my kids that!" Okay... since we weren't talking about finances and he managed to work this in, I thought it was odd... but it seemed to explain the condition of the office building. When the vet (Dr Holt) began to exam my dog, he had the back end of the dog turned toward him and I was holding the front end of my dog, with the dog's face to me. Dr Holt was sort of prodding around where I couldn't see, then looks up at me and says, "I'm trying to find the anus." Now, this is an English Bulldog. He's shorthaired, and has a cropped tail that's up by his back. It's really not difficult to see his anus - it's that puckered, circular area smack in the center of his back end. This was not confidence-inducting. In fact, it came off as very strange. I brought in all my dog's meds because my dog has seizures and skin allergies. He looked at each bottle, then told me he could sell me this one - in liquid form - and he could sell me that one, he had this or that... and was so involved in what he could sell me of the meds my dog takes that he went in back to bring out bottles of the meds to show me, for no apparent reason. We didn't even need refills at that point. I seemed to remember reading online that he had gone to U of M, which I asked him about. He said something like yeah, he went to "U of M" - the University of (Missourri - I think). He did not go to the University of Michigan. When I told him about the allergy testing via bloodwork we'd recenly had done for our dog, he said he doesn't believe in that sort of thing, saying he's an "old practitioner." He wanted a 2-week follow-up appointment to check our dog's skin allergies, which he prescribed a steroid for, so we made one. Then a couple of days before the appointment, his office called and cancelled, saying he wasn't going to be in - he was off for a week or two. This weekend we noticed we needed a refill called in on a prescription for one of our dog's seizure meds. We called the office and talked to one of the girls at the desk. We told her our last vet called it in to CVS Pharmacy, which had the cheapest price on this particular med. She said he usually wouldn't call in prescriptions to other places (could this be because he doesn't make money on them if we buy them elsewhere?), but she took the information - Saturday morning. This morning (Monday) we called to ask about the prescription, because our dog will be out tomorrow. The girl at the office said she'd talked to Dr Holt and told me "he said his TERMS are you have to bring the dog in again for another visit." I said he'd just seen the dog less than 4 weeks ago, had seen the actual prescription bottles for every med the dog takes, and that the only reason the dog hadn't been in for a second visit was because THEY cancelled on us. Furthermore, the reason he wanted the re-check was to look at the dog's skin condition to evaluate response to an allergy remedy (bath using vinegar and hydrogen peroxide) - it had nothing to do with his seizures or meds. I told her if our dog doesn't have his prescriptions, he's likely to have seizures. She said she'd leave a note for Dr Holt, but since he'd already said his terms were we had to bring our dog back in (before tomorrow morning - when my husband and I both work and can't get there on such short notice) before he'd give us a refill. That was IT - I called and got our dog in to another vet. Not only is Jenison Animal Hospital going to lose the $ from the second visit that's now never going to happen, he's also going to lose the $$$ on the other THREE dogs we have and the TWO cats we have, who were going to be coming to him. How's that for having more 'in-come' than 'out-go'? read more

My dog was brought in to get his ears cropped, while the cut the ears pretty well the tape was awful he was covered in his own crap from not cleaning the kennels, he was drugged beyond belief even after two days of being there and then the girl at the front desk was almost bragging she kept giving him tranquilizers?? Then the second tape on the posting was god awful will never bring an animal back there. Dirty old and very outdated building as well. I would go else where don't waste your money here they do not care about your animal. read more

I am new to the area and came here by accident. They did a great job with my dog. They were friendly efficient and I am very pleased with their advice and service. read more

I used to take my dog here up until I moved to Chicago. The doctor and staff were always very nice and helpful. If something came up I was always able to get an appointment for that day or the next which was great! Also they are very reasonably priced and provide the best service! I always knew my pup was in good hands! read more

I took my cat here for some tooth extractions and their prices were hundreds of dollars lower than other vets in the area. The staff and doctor are very kind and my boy was returned to me minus his bad teeth and doing fine! They were even kind and flexible when I accidentally missed an appointment because my alarm didn't go off! The office is old, but don't let that put you off, they know what they're doing. read more

I've always felt very welcomed at Jenison Animal Hospital. My dog is very unhappy when around people he doesn't know and they are always very understanding. They are kind and gentle towards him. They do their best to make him feel safe and I love that about this place. They always have answers for any questions or concerns and give me peace of mind. The worry wart that I am, it's nice to know these guys are here for me and my pets. read more

I went earlier today, was running a bit late but they got me in and out in 20 minutes! The vet was great with my kittens and the girls and the desk were sweet and understanding. They also had the lowest price for vaccines in the area, I checked with everyone around, I was very satisfied read more

This is a wonderful clinic. The vets are very knowledgeable and kind. Their prices are very reasonable. When my dog decided to snack on a bag of chocolate crackers the vet saw him right away, made sure he was okay and then didn't even charge me an office visit fee. The building is old, but the care the animals receive is top-notch! I am so glad I found this clinic. read more

I want to share what happened to me and my beloved pug, Rosie, when I took her in good faith to Jenison Animal Hospital on May 16th to get her teeth cleaned. I had a copy of her recent yearly visit on April 25th at her regular vet clinic prior to the procedure. when I picked her up at 3;30 that afternoon, I noticed a raspy breathing sound - there were no comments or going home instructions on the paper given me when I paid the bill. On the way home she was panting hard, figured she needed water, which she drank a lot of when we got home. Breathing sounds got worse by 10 pm and I took her to Blue Pearl Veterinarian Hospital where she was put on oxygen, where she remained until Friday noon, when I made the gut wrenching decision to put her down. Thursday morning when I called Dr. Holt, he told me that he had made a note on his clinical notes that she was a DIFFICULT case, however this information was NOT conveyed to me. He told me that he had to go from the regular tube inserted down her throat to smaller one and if she ever had this procedure again, she needed a through workup - SERIOUS don't you think? I feel that his first response should have been to call me and stop the procedure when he discovered this issue - SECOND response would be to call me immediately afterwards, THIRD response would to alert me to be diligent and watch for any signs of distress - NONE of the above were done!!! RESULTS ARE My BELOVED pug Rosie is gone, a 13 year old viable pet when I put her in Dr. Holt's care, and $4,000.00 dollars in debt - MY Heart is so broken, this has left me with a BIG Hole that cries out - How Can I Heal?? read more

I described the symptoms of what was wrong with my ferret which would tell the vet if he knew anything about them that she had an intestinal blockage. The vet just said to give her antibiotics and it will get better. This did nothing as a surgery was necessary and due to the lack of knowledge of this vet my poor pepper died this morning.. Please if you have a ferret do not bring it here. read more

My mother and I both take our fur-babies to this animal hospital! I thought they were so great that I referred a distraught teary eyed customer to this clinic as well, she was so pleased with the service and cost, she came back to my store with a card to thank me! The Hospital she had been to prior to the Jenison Animal Hospital had given her an estimate of the operation that her dog would need to save her life. She was so distraught (as all of us would be that Love our Dogs (pets) she thought she would have to put her much loved dog *Luna down, she said there was no way, she had the kind of money they were asking; I referred her to the Jenison Hospital! They were able to save her Fur- baby! She thanks and blesses me, every time I see her! If you want awesome care with prices that are so much more affordable than any the other animal hospital out there; You have found the right clinic!! Everyone is friendly, kind, and caring, from the FANTASTIC knowledgeable Veterinarians, to the receptionists as well...All I can say is, you won't find better care than this team of professionals! The fair pricing is just the icing on the cake. They aren't out to put their child through Harvard on the back of your sick pet...They are an Honest team, that charge honest, not over inflated prices! You will actually realize it's possible to afford solid medical care for a sick pet; without taking a 2nd mortgage out on your home! Hallelujah! Bravo Team Jenison Animal Hospital! read more