Want to say thank you for the all of the assistance by Cely she was informative and made understanding things easy. Thank you!

Also the 600+ google reviews that they ask you to post the day after you sign a policy with them are not accurate as these people have been customers for all of 24hrs This office is an absolute mess. Please save yourself the hassel, frustrastion and headaches and take your business elsewhere for any of your insurance needs. I kept getting notices to the point where it was becoming monthly that my rates were increasing without any explanation. I called and submitted documets showing my defensive driving, I signed some form to exclude sopusal liability insurance and had my rates decrease slightly, only to receive another notice a month later that my rates again were increasing. I then received an addt'l notice that my policy would be renewing as of August 2024 and was drastically increasing again! I called the office for an explanation as to why (I have no accidents, points etc on my record) The staff member that answered was very friendly but her answer to me that "These are the new rates so they are increasing, sorry" was a bit unacceptable. I had to be transferred to the office manager Nicolette for a proper explanation. The next day I called the office and cancelled my policy as I obtained significantly cheaper rates from Geico. I spoke directly with the office manager and cancelled. I even was on the phone with her to confirm that she received via email my new insurance cards to confirm I obtained a new policy before cancelling. This was on August 1st, 2024 and my policy was not to be renwed until August 15th so I was actually to be prorated. On August 15th I was billed on my credit card 267 dollars for a policy renewal....The same policy that I cancelled 2 weeks prior with the OFFICE MANAGER. I called the office and spoke with the secretary again as she confirmed my "active" policy that again was cancelled. I was transferred to the office manager again and was informed that they neglected to cancel my auto billing and that the underwriters were made aware and a reverse transaction was put in place to be done as soon as possible. After 5 days of not receiving a refund on my card I had to yet again call back and question why I havent received the creidt on my credit card. I was told now a check will be mailed to my home in the next 5-7 business days. I finally received my check on September 3rd. I am now dealing with receiving messages that I have an outstanding bill of $3.74 and I am currently waiting for the office manager to yet again call me back to rectify this issue. Again, please do yourself a favor and save the hassel and headaches with this office and take your business elsewhere. read more

Jen and her team are some of the nicest and most hardworking people you'll ever meet. They offer great service, have an incredible staff, and their rates are unbeatable! read more

Once again this company shows its true colors . Wesley is a coward agent that does not return calls I also asked to speak to owner Jennifer O'Brien she also does not return calls , I wanted to speak to someone that can explain to me why? with no avail. my complaint is since I've had insurance with them all my bills every month is different from the previous months goin up not down. This is why I don't let them take my card number so they can help themselves to take whatever they want. This is the worst insurance company I've had . stay far away from them . If there was such a thing as minus stars . I'd give them 6 stars for making false information and conning me to get a policy ,minus 60 for customer service and good business practices . Don't worry you won't be getting this payment or any other from me . You can start the cancellation process! read more

Thank you Katie for providing me with exceptional customer service and for answering my insurance questions to make the switch to Jennifer O Brien State Farm a breeze! If you are looking for a hands on agent Katie is the girl to go too! read more

I will like to say that I'm very happy with Jennifer O'Brien and her State Farm office. I will like to especially thank Maria for her assistance and her willing to help me in whatever I needed. She is a asset to the team. Great service and quotes. read more

If I could give more stars to Jennifer's office, I could. Jennifer and her team are attentive and knowledgeable. Jen was there every step of the way after a stressful few months of correcting errors due to State Farm and the DMV with patience and know how. She truly advocates for the people she represents, as well as is open and honest in the process of dealing with corporate State Farm. Definitely worth having them in your corner! read more

State Farm offers good rates, but I was sick of all of the phone calls, texts and emails I got from this agent! No matter how many times I asked not to receive them, I still got called every week to be told that they would like me to come to the office to review more potential savings and when could I come in?? I had to drop them and go back to Geico. read more

Are there words for perfection when it comes to customer service? Compassion and just being there whenever you need her? Yes there is! It's Jennifer @ State farm! I know it sounds like a cliche but she is truly an asset to State Farm! Did I mention she saved me HALF of I was paying??!! Can I put 10 stars here? read more

Jenn saved me a ton of money and was so helpful and accommodating!! Thanks for everything!