Don't deal with this agency they really don't know what they are doing. I was shopping around for…read moreauto/home insurance because my rates were too high and I contacted them to get a quote. First they gave a really low rate then there was several back and forth conversations on the phone over 3 days with them asking for information in dribs and drabs instead of getting everything they needed from me up front on the first day. After the 3 days I received an email late in the afternoon that I'm not eligible for their program. They didn't even have the decency to call me and talk to me about it. Oh and by the way I never spoke with Joe Booker once. I don't even know if he works in that office.

Joe has been my agent for over 20 years. The office staff are very pleasant and helpful.read more

Erma and Angela helped me get an excellent deal on both my home and auto insurance. They listened…read moreto what I needed and had a quote for me almost immediately. I recommend all my friends and family to Gary E. Emanuel Brokerage for all their personal and business needs.

Gary G Emanuel Brokerage Inc.29-27 Queens Plz N Ste 302…read moreLong Island City, NY 11101 - Have been trying since last week to just get a quote. Seems Angela will only give me a quote now since I left them for Geico and will not give a quote without my sending pdf files and quotes and paperwork from Geico. Really??? If it is this hard to get a quote I am now concerned about how much trouble they will give me if I need them or have a question. Quotes are usually given freely without strings attached. Update. So I thought maybe Angela at Gary G Emanuel Brokerage Inc.29-27 Queens Plz N Ste 302 Long Island City, NY 11101 was maybe just out of line so I contacted the man himself, Gary. He does not care either. In fact, they are too cheap to even have an answering machine on after 5pm sharp. So what if you need to reach them? Tough luck. Is this really the kind of insurance company you want handling the things in your life? Rude, expensive and non responsive with no customer service at all. UPDATE - After a week the head honcho Gary himself called and told me that I was cyberbullying him and that I was a maniac. I told him when people read my review of his unprofessional behaviour more than a few customers looking for an agency might pass on his poor service review. He told me not one customer will because his customers "love him". Really Gary, is that why since 1985 your Loving Customers have left no reviews. You have one review. MINE -- Maybe you should look at why in over 30 years not one of your Loving customers thought enough of you to leave even one positive review. I think you are delusional.

Stay away from this insurance broker, they will take all your personal information such as your…read moresocial security number, date of birth, etc... and never call you back with a quote even if you follow up. I called here on 03/04/2026 and spoke to a very kind representative who took all of my personal information for myself, spouse, and home for a homeowners insurance quote. I would be told it would take a couple of days to get a quote back which I said was not an issue but said my homeowners is up for renewal on 04/06/2026. By 03/23/2026 I still heard nothing (almost 20 days later) and called in to ask on the status of the quote. They apologized for the delay and said it was on the managers desk. I stated again my insurance policy renews on 04/06/2026 and they said it would not be a problem that they were working on it. It is now 04/07/2026 and this insurance company has not called me back at all. They were more than happy to take all my personal information, such as my social security number, date of birth, and other sensitive information yet never even provided me with a quote. If there was not a lot of positive reviews for this company, I would be concerned I was scammed out of my personal information, but then again those reviews could be fake as I have had a less than optimal experience.

Such a wonderful place with knowledgeable agents. They make the work personal and really take you…read moreinto consideration. I would recommend them to anyone.

I communicated with Chloe for my insurance related queries. She was quick to respond to my emails…read moreand helped me throughout the process. Would definitely recommend contacting them if you're shopping for insurance.

I would recommend Mill Creek Agency to anyone. The reason? Because of the office manager Kristi…read moreD'Cruz! She is by far the most professional and knowledgeable in the business. She is kind hearted and dedicated to getting the job done. For years now Kristi has taken the weight off of my shoulders for all my insurance needs. Home, auto and business. She makes doing business easy and enjoyable. I'm so very thankful for all of her continued support. I feel cared about when I deal with her! Thank you Kristi!!

We have had coverage with Mill Creek Agency for many years. They are very responsive and helpful…read moreevery time we need anything. Wonderful brokerage.

The best agency around. I have been insured by the DeNapoli associates for my whole driving career…read more Michael is very knowledgeable. He's always only one phone call away. Very helpful and cheerful when you speak to him and he always has the answer to any question I may have. Feel in very good hands having them insure me. Would highly recommend this agency to anyone looking to be insured through a family friendly and customer oriented company. THE BEST!

After almost 30 years of being a customer of Luke DeNapoli Nationwide Ins. Agency, I had my auto…read moreins lapse, without the ability to be reinstated. I had to shop new auto ins., and eventually had to pay double due to having the lapse. The reason it lapsed? Every month I had my (then trusted) insurance agents make the payment on my behalf, using the stored method of payment I gave them. Apparently one particular month, they used a two year old debit card (which account was closed over a year and 1/2 ago) to make the payment, rather than the method they had used consistently for over a year 1/2! They left me a voicemail saying my pymt was declined, and after getting the message that night I called the bank the next day (because I did not see why it would be declined). Never would I imagine the reason it was declined was due to them putting through payment on a very old card. Of course this was on a Friday when I spoke to the bank, and when the agency was open again it was Monday, two days too late for the timely payment and my policy lapsed. I then called Nationwide HQ and told them of the situation. After I was told that all it would take was a call from the Agency to say that it was their error, I called Luke DeNapoli right away, and was told that they would call HQ. After following up minutes later with HQ, I was then blindsided by them telling HQ that it was NOT their fault. And HQ said that no matter what, the word of the agent is what they go by, and even if the Agency called again to try to reverse/correct what they said, HQ goes by what they initially say and what is done is done. My insurance was cancelled for good. They would not write me another policy (it is their policy that it must be a year after a lapse) and because the whole ordeal took 5 days to straighten out, I had insurance lapse for 5 days. This cost me $75 per day for the lapse with NYS DMV, it also cost me double for a new policy with a new ins company, due to having a lapse in coverage. They cost me hundreds of dollar at that point, and hundreds per year going forward. I also looking into changing my home owners insurance policy, of course because of the auto ins situation, but also because my parents (also long time customers) had been charged more than double they found out for their HO Ins. I went from paying $2642 per year with Nationwide to $1460 per year with Geico. I didnt change earlier because every time I asked my agents why my insurance went from $1200 with my first home to $2642 with my new one (same Sq Ftg) they said because the rates are increasing, I have claims, there are hardly and companies writing HO Ins on LI any more...things of that nature. I was scared! Now, after being screwed by them (again, after almost 30 yrs of being a customer, and most of my family members too!), I am so glad I changed to Geico. I have nothing against Nationwide per say, it is Luke DeNapoli, and his son Michael that took over, that I have the BIGGEST problem with. What personal, kind, trusting service for such a small community as East Northport. I will never understand why they did not defend the truth, that it was their error, not only to be honest but to save a customer of almost 30 years! What the heck did a loyal customer like myself do to deserve being screwed by this lousy agency??? Luke...sorry your son Michael will be running all of your hard-earned business right out the door...if he continues to be an A** to his customers. Shop around everyone! They are way over-priced I am now sadly finding out....and I guess in the end they did me a favor by screwing me....at least I am paying a lot less now!

I rarely give 5-star review but I feel Coastal Insurance and their team deserve this recognition…read more Recently I purchased a house and my mortgage broker pushed me to use their insurance company for obvious reason. While the pricing is great, I wanted to compare both the rate and the coverage. I emailed 5 different insurance companies and 4 of them immediately said "we'll get you the same policy for the same money" but only ONE came back to me and said you are not being covered properly and there's conflicting info in the underwriting language. That firm was none other than Coastal Insurance (see attached email). While their policy came back to be $200 more, but their policy also offers substantially more coverage. I would've rather pay the extra money than to leave myself exposed to a potential loss and claim denial b/c I didn't read the fine print. In a society where speed and cheap trumps service and common sense, it's refreshing to see a company that is thorough and didn't "sell me on price and price alone." Just an FYI, they also have an affiliate that provide tax grievance service and have saved me thousands of dollars with my commercial and residential properties.

For many of my insurance needs, I work with the Claussen Agency, specifically with my Rep Dan…read moreGorman. He is terrific(efficient, friendly and at the end of the day does what is best for my circumstance.) I use Clausen Agency for Work Comp, Landlord Ins Policies as well as Vacant Property Policies on Real Estate Investments. Keep up the good work

After paying 35 five years of insurance we had a water pipe leak causing damage in two rooms…read more Plumbing repair of 800.00 not covered, 2070.00 deductible. Ridiculous! First claim ever and just wasting money to pay their advertising and make Jake a millionaire. So very disappointing, such a scam.

I have been dealing with Mark Raymonds office for 10 years or more. His staff could not be any…read morebetter. They have saved me more money that any other Insurance company. They are as good as it can get. Thank you guys.