I love NP Paige. She gets five stars. She is empathetic, has great bedside manner and truly cares about her patients. Everyone on the phone is also lovely, hard-working and cooperative. I never have a problem calling in or calling the nurses to ask a question. I hesitated writing this review, but I feel like it's important people are informed about the treatment they may receive from the front desk staff here. Not only is the staff openly cold and brusque, their process and demeanor aren't the greatest. I would give the staff and the way the patients are processed one star. I have a lot of health issues so I'm at a lot of doctor's offices. I have been at least to ten different specialists, my PCP, a dentist and oral surgeon this year alone. Yes. At these offices, if I have a scheduled appointment, I show up at least fifteen minutes early to fill out paperwork, deal with insurance information, and the person at the front desk has no problem with intake or even saying hello. Their set-up is just bizarre and seems mildly against HIPAA or something, as you have to write your reason for visit on a sign in page that anyone can look at next to your full name. I default to overtly polite and reasonable to a fault in clinical settings. Once I had to wait over an hour for my scheduled appointment because of their sign in system. It was really early in the morning and as I approached the front desk to greet the dark-haired staff member, she grumpily pointed to the sign in sheet and cut me off mid-sentence - "sign in please." (Again, I've been subjected to this treatment at least three or four times. I once even saw her talking to another patient so I figured after she was done I could at least say good morning, but I was cut off mid-sentence again.) I lifted the plastic covering the sheet of paper, signed my name and reason for visit and time of arrival, then sat down in the narrow waiting area. I was fifteen minutes early. Fifteen minutes passed and I was not called into the appointment. Fine. Twenty minutes passed, I figured they were backed up. Ten more minutes, nothing. I see my NP come in and take another patient. I figured maybe I was double booked and the other patient had a more important issue, so I didn't say anything. After forty minutes of waiting, the front desk person came up to me sheepishly and asked when I got there, had I been there the whole time? Yes, I signed in on the sheet. No apologies, nothing. The staff member coldly laughed and looked at the sheet, and I guess the first page had stuck to the plastic and I ended up signing in on the second sheet and she didn't say my name. She said nothing else about this, no apology, and took my insurance information. When I got back to my seat, I wasn't able to hold back my tears at that point and began crying, trying the best I could to not cry and alarm other people around me. I hid my face with my sleeves and made use of the tissues. I was sick, in extreme pain from my chronic illness and extremely vulnerable, fed up with the extreme hurdle it seemed to be to simply be able to give my name and verify my insurance information (which I have to do every time I go to the office?) with the front desk and give them my co-payment. Again, having a chronic illness and chronic pain is really not a great time and having to go to at least three or four doctor's a week is enough of a pain - the mistakes, cold attitudes and being unable to even exchange basic pleasantries with the person you have to see once or twice a month to get access to care doesn't really help. When I finally got in to see my NP over an hour after my appointment was originally scheduled, I apologized profusely *to her* and explained I wasn't an hour late, that I was actually fifteen minutes early and I had signed in on the wrong sheet or something. She apologized to me! The multiple visits I've had where the staff has made me feel completely unwelcome and stupid for even deigning to enter the practice has actually compelled me to book elsewhere and I have an appointment somewhere else next week for my issue. I have to go in to sign over my medical release forms to my new doctor and I'm not looking forward to trying to explain while being cut off that I don't need to sign in, that I simply need to write a signature on a form. read more

I do not recommend Dr. Wu based on my personal experience as her patient. I was under her care from the age of 16 until I was 28. Throughout those years, I often dreaded my appointments because I found her bedside manner to be dismissive and unprofessional. I continued seeing her only because she had cared for members of my family. In 2016, I underwent surgery for severe endometriosis. After the procedure, Dr. Wu told me that she had removed one of my ovaries and half of the other because they were covered in endometriosis. To my knowledge, neither my emergency contacts nor the family members who were present that day were consulted before that decision was made. She also told me, at just 29 years old, that I would likely never be able to have children because of the surgery. I was devastated. I felt less of a woman because if it. For the next 10 years, I lived believing that I had lost most of my ovarian function and that my chances of having children were gone. The emotional toll of carrying that belief is difficult to put into words. Recently, under the care of a new OB-GYN, I had a transvaginal ultrasound that showed both of my ovaries are intact. Learning this has left me shocked, confused, and deeply distressed. I am now questioning the information I was given after my surgery and struggling to understand how I spent a decade believing something that appears to be inconsistent with my current medical findings. The emotional trauma this experience has caused has been profound and lasting. I believe patients deserve compassionate communication, honesty, and respect, especially when discussing life-changing medical issues. Unfortunately, that was not my experience, and for that reason, I cannot recommend Dr. Wu. read more

CHAOTIC MANAGEMENT and SURPRISING BILL. I had a referral letter from my PCP, gave it to Dr. Wu's office on the day of visit, and also made my copay. A month later, I received a surprisingly full bill from the Hallmark. The bill wrote they "do not have a valid referral". I called the Hallmark billing dept, and was told to contact my PCP, confirm the referral in file, then request Wu's office to submit the referral and the bill. After several looped call, Wu's office refused to do so, just said "they DONT do referrals, DONT do billings". So what do they do? How come I received the bill if they don't do billings? Really awful services, so irritating. I kept asking Wu's office and they finally admitted that they had the referral letter in my profile. If they do nothing, shall I just do nothing as well? read more

From the second I called to make a first appointment st this office I had a bad feeling. I called because I had recently taken a pregnancy test and wanted to be seen by a doctor to confirm. They told me they did not want to see me until at least 8 weeks, after I insisted on being seen the receptionist told me she could book me for a problem appointment. When I arrived, (already nervous about my current situation) the receptionist said oh yes you are here for a problem appt. I confirmed and then proceeded to see a NP named Paige. I will never return to this office because of the anxiety I had after leaving my appt with Paige. read more

I have been a patient of Dr Wu for about 22 years. Dr Wu and her staff took great care of me through 3 pregnancies. The front desk staff is just as excellent. I would highly recommend her office to anyone. read more

I have been going to this office for years. Dr. Wu delivered my son and helped me through a tough pregnancy. I am surprised by the comments regarding the front desk staff - I find everyone in the office to be friendly, polite, and professional. The front desk is dealing with lots of stressed out, sensitive pregnant ladies day in and day out, and they somehow stay positive... I'm not sure I could do that! I will say that Dr. Krikeles does have a very different bedside manner than Dr. Wu, but she is extremely knowledgeable and professional. Dr. Krikeles just tells it like it is and doesn't try to sugar coat things, and I think that's just fine. All in all, this is a great office. They provide excellent care and I think everyone is easy to work with. read more

There is no one else i would rather trust with my pregnancy than her. She made sure i was well cared for and me and my son were both healthy during and after delivery. read more

Dr Wu has delivered all my children. She is wonderful, thorough and a pleasant person to be around. However her front desk staff is so unfriendly it makes me uncomfortable to go there. On a few occasions I had spoken to one of the ladies behind the desk to only be stared at as if I were a horrible person for speaking directly to her.. I decided after 10 years of going there that it was time to switch. These women are so horrible that I am willing to stop seeing my favorite doctor. I wish more patients would complain so things would change around there.. read more

Both Dr. Wu and Dr. Krikeles are wonderful doctors, they delivered all four kids. I received excellent care by them and their staff at the office and the staff at Melrose Wakefield Hospital Maternity. read more