I absolutely LOVE LOVE LOVE this place!! I was looking for a real experienced Doctor who would be…read moreable to find and heal my issue and I found that here with Dr Neelam Thacker. Dr Thacker is very knowledgeable and absolutely sure of what she's talking about when it comes to the lady parts. She made sure to go through each step to find and fix my problem. Along the way she kept me informed with what she was doing and why. She recommended a few options for care and also gave her suggestions but in the end left it up to me to decide what I wanted to do about my health. This not only made me comfortable but happy that she was allowing me to choose. I am so grateful for and extremely happy I found her. Dr Thacker's staff is extremely kind, patient and knowledgeable, I would specifically like to mention Katie who I love so much, she always makes me feel comfortable and at home when I visit the office! Chris also made the check in and checkout process easy and simple and was so helpful and knowledgeable when it came to insurance and payments. The facility itself is very clean and always at the optimal temperature so you remain comfortable even while waiting for your appointment. In closing the flexibility, willingness to work with my schedule and fit me in at the last minute really meant a lot to me while receiving care. Def would recommend this place above all if you're in or around the Boston/Medford area!

We had our first baby with Dr Thacker and she was beyond amazing!…read more Dr Thacker is dedicated to her patients. She is the person you see at every appointment and is there to deliver your baby till the end! We loved how patient she was and friendly and even talked about her personal experiences . She always checked on the progress even after delivery and suggested few best options for lactation, nursing and took care of every step even before delivering my baby explaining things to deal with ,clearing my doubts all the time. Her staff is very friendly and helpful and she is available on call/text for emergency questions and any help. If you are looking for an OB and want someone who is there from beginning to the end of your journey, she is it! Delivered my baby with peace of mind and was lucky to have her as my OB.

Simply the best bedside manner and incredibly thorough. I've been a patient for 5+ years. I never…read moreimagined I would look forward to going to a gynecologist appointment!

From the owner: Tufts Medicine brings together the best of academic and community medicine to deliver exceptional,…read moreconnected and accessible care. Comprised of Tufts Medical Center, the principal teaching hospital of Tufts University and the Tufts University School of Medicine, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home, and an integrated network of 2,300 physicians, we treat the most complex conditions, keep our communities healthy and bring research breakthroughs to life.

I've been coming for the past couple of years for annual check ups. The experience can sometimes…read morefeel like an assembly line where they want you out as quickly as they get you in. A NP had a student shadowing her that day and didn't even bother to ask if it was okay for her to come in during my visit. She struggled to login on the computer as I had to point of the capitalization lock was on. As she was placing an order for a prescription, she couldn't seem to remember how to spell the medication. She then proceeds to drop the sample she obtained without any gloves. However, my most recent visit was the best I ever had with a different Dr from my usual. She was professional, personable and kind. She thoroughly explained what she was doing and why while ensuring I was comfortable the entire time. Overall, your experience can significantly vary based on who you see.

This place is nice and clean but there are pros and cons…read more Pros: Almost every doctor I met was super nice especially Dr. Nathan and Dr. Coffey. They are knowledgeable in their areas and willing to listen The ultrasound ladies are sweethearts and willing to squeeze u even if u miss an appointment due to crazy traffic Cons: Not many late appointment and only the midwife has appointments at 4 she's nice but she over reacts and doesn't listen as well. No lab anymore so you'd have to go somewhere else

I just started seeing Dr. Nagar for routine care. She was both efficient and friendly. I felt like…read moreshe was listening to me and asked good questions. I'll look forward to seeing her again for future checkups.

I've been a patient of Dr. Guthrie for 20 years maybe more. I honestly don't know what I would do…read morewithout her and her truly amazing staff. I could write a million reviews all 5 stars. They have seen me through general care, 2 pregnancies, my craziness, peri menopause and everything else under the sun. They listen, yes actually listen and make you feel respected and truly cared for. I just had a procedure in their office. What would have been awful was a bearable experience because of them. They are so genuine in how they care for their patients. Karen, Robyn, Ann, Dr. Guthrie and her entire staff at Mystick Women's Health are the absolute best!!!

Dr. Guthrie and her staff are very sweet but as another reviewer said she seemed to completely…read moreforget who I was between visits-- AND my visits were only a few weeks apart. I was seeing her for a recurring issue which she assured me she would be able to tackle after I explained that I had seen many gynos for this same condition and didn't want to be put on the same meds again. she said she would work with me to figure out a different approach and then never did. After the first appointment she told me she would do some more research on new meds and alternative treatments for my symptoms, but the second appointment rolled around, and she started the appointment with "why are you here again?" she didn't remember me and also failed to read my paperwork beforehand or do the research she meant to do-- she asked me if I had my year exam and I said yes I literally just had it done with her the week before. she started to piece it together and said she would do the research she previously promised and get back to me-- this went on for multiple appointments-- all of which I was fully charged for which was very upsetting-- i felt like I was being strung along, she'd book another appointment and fail to have any answers by the time it would roll around just to ask me to book another one. she was very kind but ultimately unhelpful and unprofessional. I also want to add that the portal system they use is really convoluted and confusing, messages I sent through the portal often were not responded to, and on the flip side I happened to have an outstanding balance on there that I was never notified about (no phone, email, or text reminders!) other than it just sitting there under a different tab which also felt kind of strange.

I have been so pleased with Dr. Hanley, who was my obsetrician with my second child. My daughter…read morewas born in late November, 2010, and most of my office visits were with Dr. Hanley. Her bedside manner is great - she never acts rushed while she's with you, she gives you ample opportunity to ask questions or express concerns, and she works hard to learn about you. I didn't expect to have such a personal experience at this city hospital. She learned my family and living situations and kept them in mind for all our future conversations. She even asked about a vacation she knew I'd been planning when I hadn't seen her in over a month. When I was in labor, she was the doctor on call and I was so pleased that she could be there for the delivery. I ended up delivering about 45 minutes after her 12-hour shift ended but she stayed so that she could be present with me for the delivery. I would very highly recommend Dr. Lauren Elyse Hanley.

CHAOTIC MANAGEMENT and SURPRISING BILL. I had a referral…read moreletter from my PCP, gave it to Dr. Wu's office on the day of visit, and also made my copay. A month later, I received a surprisingly full bill from the Hallmark. The bill wrote they "do not have a valid referral". I called the Hallmark billing dept, and was told to contact my PCP, confirm the referral in file, then request Wu's office to submit the referral and the bill. After several looped call, Wu's office refused to do so, just said "they DONT do referrals, DONT do billings". So what do they do? How come I received the bill if they don't do billings? Really awful services, so irritating. I kept asking Wu's office and they finally admitted that they had the referral letter in my profile. If they do nothing, shall I just do nothing as well?

I love NP Paige. She gets five stars. She is empathetic, has great bedside manner and truly cares…read moreabout her patients. Everyone on the phone is also lovely, hard-working and cooperative. I never have a problem calling in or calling the nurses to ask a question. I hesitated writing this review, but I feel like it's important people are informed about the treatment they may receive from the front desk staff here. Not only is the staff openly cold and brusque, their process and demeanor aren't the greatest. I would give the staff and the way the patients are processed one star. I have a lot of health issues so I'm at a lot of doctor's offices. I have been at least to ten different specialists, my PCP, a dentist and oral surgeon this year alone. Yes. At these offices, if I have a scheduled appointment, I show up at least fifteen minutes early to fill out paperwork, deal with insurance information, and the person at the front desk has no problem with intake or even saying hello. Their set-up is just bizarre and seems mildly against HIPAA or something, as you have to write your reason for visit on a sign in page that anyone can look at next to your full name. I default to overtly polite and reasonable to a fault in clinical settings. Once I had to wait over an hour for my scheduled appointment because of their sign in system. It was really early in the morning and as I approached the front desk to greet the dark-haired staff member, she grumpily pointed to the sign in sheet and cut me off mid-sentence - "sign in please." (Again, I've been subjected to this treatment at least three or four times. I once even saw her talking to another patient so I figured after she was done I could at least say good morning, but I was cut off mid-sentence again.) I lifted the plastic covering the sheet of paper, signed my name and reason for visit and time of arrival, then sat down in the narrow waiting area. I was fifteen minutes early. Fifteen minutes passed and I was not called into the appointment. Fine. Twenty minutes passed, I figured they were backed up. Ten more minutes, nothing. I see my NP come in and take another patient. I figured maybe I was double booked and the other patient had a more important issue, so I didn't say anything. After forty minutes of waiting, the front desk person came up to me sheepishly and asked when I got there, had I been there the whole time? Yes, I signed in on the sheet. No apologies, nothing. The staff member coldly laughed and looked at the sheet, and I guess the first page had stuck to the plastic and I ended up signing in on the second sheet and she didn't say my name. She said nothing else about this, no apology, and took my insurance information. When I got back to my seat, I wasn't able to hold back my tears at that point and began crying, trying the best I could to not cry and alarm other people around me. I hid my face with my sleeves and made use of the tissues. I was sick, in extreme pain from my chronic illness and extremely vulnerable, fed up with the extreme hurdle it seemed to be to simply be able to give my name and verify my insurance information (which I have to do every time I go to the office?) with the front desk and give them my co-payment. Again, having a chronic illness and chronic pain is really not a great time and having to go to at least three or four doctor's a week is enough of a pain - the mistakes, cold attitudes and being unable to even exchange basic pleasantries with the person you have to see once or twice a month to get access to care doesn't really help. When I finally got in to see my NP over an hour after my appointment was originally scheduled, I apologized profusely *to her* and explained I wasn't an hour late, that I was actually fifteen minutes early and I had signed in on the wrong sheet or something. She apologized to me! The multiple visits I've had where the staff has made me feel completely unwelcome and stupid for even deigning to enter the practice has actually compelled me to book elsewhere and I have an appointment somewhere else next week for my issue. I have to go in to sign over my medical release forms to my new doctor and I'm not looking forward to trying to explain while being cut off that I don't need to sign in, that I simply need to write a signature on a form.

The doctors are OK, but they have high turnover so I've never seen the same person twice. And I've…read morenever waited less than 45 minutes past my appointment times for my appointment (the longest was 1:30). Looking for someone new. Would not recommend.

My new dream job is to work as a secretary in this office, I have never seen a group of people less…read morecapable of doing their jobs, it is incredible. They don't answer the phones in the morning, don't answer in the afternoon, don't worry though they get a nice long lunch where they ALSO don't answer the phone. I used to be a patient there but was never able to get in because they would constantly change and cancel appointments. One time they called me to tell me they had changed the date and time of my appointment, I explained I couldn't go to the new appointment because I have to work (Like everyone else in society!!) and they were shocked. Also every time I went here there was a blonde nurse with a real sour puss attitude, everything annoyed her. She once answered a question the doctor asked me and I had to interrupt her and correct the wrong information she was giving. I was only 18 at the time, the whole thing was so odd. Anyway I left because I couldn't get any appointments or care there anyway and years later (now) needed my medical records to see a specialist for surgery. I had a pretty serious undiagnosed gynecological problem but I can't even blame them for that because, hey, they never saw me. I called multiple times to get my records sent over to my current doctors which for some reason they were never able to do, they also told me they could not give me any printouts without charging me. They sent me over to records who sent me back. One of the admin told me "I had no idea what I was talking about" when I asked about getting my own medical records. I basically threatened legal action and they had me go to a place in Medford I had never been to FINALYY get my own health records so I could get the life saving surgery I needed. Please if you have any issues above a pap smear DON'T GO HERE. They can't do or handle anything.

Don't go here, I wouldn't wish my experience with their billing dept on anyone. I had an…read moreappointment and over the next 5 months was billed and re-billed $2600 3 separate times for the same procedure. They failed to send my referral to my insurance twice. They tried to get me to sign something to say any cost my insurance refused to cover I would cover, this was hidden in a sign-in form... thank god I didn't sign that because my insurance explained that for 2 visits they coded 3 things incorrectly resulting in an extra $225 on my bill, which I would've been obligated to pay had I signed that form. Their billing dept refused to help me the 3rd time they billed me $2600 because they blamed my insurance company for the bill, claiming they were refusing to pay it when in fact they had already paid it... 4 months ago. Icing on the cake, after getting all of that sorted, they are doing it again with the bill for my follow-up appointment from that one. Absolutely unreal experience. It's really not worth the risk to go here. If your insurance company isn't willing to fight them for you, you can be stuck with insane bills that will never change because of a completely incompetent billing dept.

I went to the Women's Health Center at Cambridge Hospital after finding out I was pregnant. Their…read moremidwifery service is excellent and through my 9 months I had the pleasure of meeting many of their midwives, nurses, staff, and even doulas. I was surprised that there weren't more reviews singing praise of this hospital and center. For a person looking for a less medicated birth, there is the option of the birth center but as I was two weeks late, I ended up giving birth in the hospital itself (and with the use of the usual drugs). I had the pleasure of meeting a few of the midwives (Mary Lou Carr, Lara Holbrook, Maureen McSwiggin (who delivered our baby boy)). I was very happy with my delivery, recovery, and follow up.

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?