Absolutely outstanding service from Legacy Plumbing!…read more I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than expected. Jake was fantastic throughout the entire process. He took the time to explain my options, answered all of my questions, and made sure I understood what I was paying for rather than just pushing me toward the most expensive solution. What really impressed me was that Jake worked the cost of the work they had already completed into the replacement toilet, which saved me a significant amount of money. The pricing was very reasonable, especially considering the quality of the service and the unexpected issue we ran into. Great communication, fair pricing, excellent workmanship, and genuinely great customer service. I would absolutely recommend Legacy Plumbing, and especially Jake, to anyone who needs a plumber. Five stars all around!

The plumber did a very through and neat job. He explained everything he was going to do and…read moreanswered all of my questions. The total cost was within the estimated range. Will use Legacy plumbing again!

I can't say enough good things about Trident plumbing. I recently had to replace my pressure…read moreregulator valve and contacted a few plumbers to get estimates and time frames. Trident had availability when I need them and their price was fair. Vlad and his assistant (my apologies I forgot the assistant's name) were the plumbers assigned to my job; They were both professional and courteous. Vlad explained what they were going to do and got quickly to work on replacing the valve. They worked tirelessly digging up and removing the old valve. Despite the heat and humidity they were happily working together to replace the valve and even dealt with interruptions from my son who was very curious about the work taking place outside of his window. They answered his questions and didn't seem annoyed by his curiosity. Once the job was complete Vlad showed me the new valve and explained how to operate it, he also explained the invoice and asked if I had any questions. I don't know much about plumbing, but the quality of the work looked top notch. They cleaned everything up and I couldn't even tell anyone had been in my flower bed. I was really impressed. Lastly, the inspector for the city of Frisco came out to inspect the job and even commented on how clean and professional the new installation was. I highly recommend Trident plumbing and I will use them for all of my future plumbing needs. I was happy with the entire process; I didn't feel like I was being upsold or overcharged for the work. Everything was explained and the work was preformed in a professional manner. Well done!

Hello, We used Trident Plumbing out of Frisco Texas for a slab leak detection during our home…read moresale. The quality of testing was terrible and our follow up requests for support was worse. Trident detected two leaks under the house. One leak they detected was 7 feet away from the actual leak and the other was 21 feet away from where they detected. Because we used their recommendations on access points and measurements we went into the slab in the garage to fix one and tore apart one of our bathrooms to access the other. Based on the actual locations we could have gone in from the exterior of the house. Their errors cost us an extra $5,700 in plumbing cost, more than $900 in bathroom repair and alot of work and time. Each time we followed up with Trident to discuss the situation we were treated very poorly. I also sent them emails with no follow up. Thomas Bates and Brian Brunner miss handled the situation. Follow Up to Response Below: I guess I can't respond to your response below but I can edit my initial comment. 1) We hired you for a leak detection and your leak detection was completely wrong. As a licensed plumber I expected quality work as I would with any licensed professional. The very experienced licensed master plumber we hired to do the digging and repair thought he could rely on your detection as well. 2) Your price per foot to dig was much higher thus we would have had a larger outlay of cash if we went with you to do the work. Furthermore, given the quality of your work, in hindsight I am thankful we did not use you. 3) Obviously you care more about your online reviews than you do your customers because this has been going on since December with no adequate response from you and yet you respond to my Yelp comment within a couple hours.

We've used Legacy Plumbing before, and this job is a good example of why we keep going back…read more As part of a larger renovation we needed to relocate an existing natural gas valve at our fireplace and rebuild the under-sink piping to accommodate a new sink and a moved garbage disposal. Craig was our contact, with Nick assisting. During the quote, Craig laid out the options and told me honestly where each one would and wouldn't get me. He never talked down to me, and he also didn't just nod along to whatever I proposed in order to write a bigger invoice. He was clear that a gas line relocation is partly unknown until you open the wall, and rather than hiding that, he pointed to the exact line on the quote where a change would appear. While he was there for the estimate he also fixed a toilet issue in our master bath that had nothing to do with the job and had been annoying us for months. He arrived right in the middle of the scheduled window on work day. Once he could see inside how the wall was actually framed, he helped us change the target slightly so we got the outcome we wanted with less demolition and less money. When he realized he was missing a less common part for the sink rebuild, he found the part nearby, left, and came back quickly. The work is high quality. No leaks anywhere. Everything was left clean. He took the time to show us how to operate and adjust what he installed, especially the new gas valve. The final invoice had zero surprises and was adjusted fairly as the project changed, exactly as he'd described up front.

We had a great experience with Philip today. He called while en route, arrived on time,…read moredisconnected our gas dryer, and capped the line so our new electric dryer can be installed tomorrow. He even checked out our older tankless water heater and recommended water alarms since both systems are on the second floor. Very professional and helpful. Decent price given the required timeframe. Based on this experience, we'd use Legacy again.

The name says it all. I was a bit disappointed at first. I…read morehad scheduled an appointment for an estimate, although, to be fair, I already had a good idea of what the work would cost. After reading reviews, I knew my decision wasn't really about the price--I was planning to hire Top Tech anyway. What disappointed me was that the estimate appointment had to be canceled that day, and I was even more frustrated by the interaction with the lady on the phone. As a business owner myself, I believe in taking care of customers and honoring commitments. If I have to do the job myself, I do it--I don't cancel on clients who are depending on me. The phone conversation felt rushed, and it seemed like she was trying to get me off the phone as quickly as possible, which I found annoying. However, Zach came out later that same day for the estimate, and he completely changed my impression. He was professional, honest, hardworking, and got straight to the point. It was 92 degrees outside, and I genuinely felt for the guy working in that heat. He provided a fair estimate, scheduled the work for the next day at 1 PM, and then actually arrived two hours early. The quality of the work was outstanding--top-notch service. My brother is an electrical engineer, so I have a decent understanding of electrical work, but he lives far away. I still have a lot more projects to complete around my house, and I will definitely be calling Top Tech again. When I do, I'll be requesting Zach specifically. Highly recommended.

These guys use AI to respond to inquiries really fast and efficiently so they can try to claim the…read morelead, which they do well. It's a pain in the arse to get scheduled. They don't use the info you put into the request, so you have to tell them everything all over again. After that, just hope you're the tech's first call of the day. Otherwise they won't show up until they finish their previous jobs, if they show up at all.

After a previous plumber made four separate trips over four days with all kinds of…read moreequipment--failing completely and leaving us stressed--we let them go and called Pablo. It was the best decision we could have made. Pablo located the exact area of our slab leak within a single hour.He and his crew repaired the leak efficiently and cleaned up the entire work area perfectly in less than a day. Pablo walked us through the whole process, documented everything, and sent us videos of the leak so we knew exactly what was happening. Professional, honest, and highly skilled.

Pablo is honest, prompt and a great communicator. He has helped with multiple service issues at my…read morehouse and I've always felt really good about the service I received and would recommend him to anyone. You can tell he's a good person. I'm happy with the value I've received.

I called to have my hot water heater checked for a noise. My heater are both under 3 years old. As…read morethey serviced my heaters they continued to find extra things wrong and the total continued to go up. They left with over $1500 in charges and never fixed the original problem! I thought since they were family owned they would not take advantage of a widow!

Arrived on time, Installed a Pro water heater much better than the big box store and builder junk,…read moreredid some of the pipes from the original build as well. Got the city permits and inspection taken care of for me too. High quality workmanship, and they stayed within their quote.

Hi showed up within an hour (on a weekend at 6:30am) and was professional and kind…read more Solved the problem and fixed the leaky hose bib that had been leaking for 12 hours. Thank you so much!!

Water was leaking from my first floor ceiling and it was 7pm…read more FPP sent someone to my house in 20 minutes. He quickly found the toilet that was leaking (from the bad end) and fixed it quickly. I had to pay extra for after hours service and it was worth it! Stopping the leak now instead of waiting a day kept this problem from getting even worse.

Arrived on time as requested. Price was a little high, however job was completed. Thanksread more

Where to start...Working with Mr R of Frisco was an awesome experience from start to finish…read more Within minutes of submitting a request for service and pricing, I was contacted. We setup a time and they arrived on time and presented a very professional approach. They listened to what I was trying to accomplish and instead of trying to steer me in different directions, they just answered my questions which I really appreciated. I evaluate proposals for a living, so i have an odd way of gathering data to make a decision....and honest, simple answers are the key. Their pricing was very competitive, but most important for me, they are locally owned Frisco business and they live in Frisco. This is always my first choice. I joke that working with people I am likely to run into at the grocery store, gives me a better feeling. We worked through terms and pricing...it was very simple and straight forward . Nothing confusing. No shell game. We scheduled the service. Again, on time and ready to work. The work (new hot water heater) was done very quickly and professionally. They were working just outside my home office and hardly noticed them. Because this is a family business I got to talk to a couple of different people and everyone was awesome to work with, and the very reason I try and work with local companies. We all make our decisions based on our own criteria, but I can't think of a single reason to select another company. I couldn't have asked for more. Thanks Mr Rooter!!!

Absolutely amazing experience with The Leak Whisperers. Extremely professional, detailed, and…read morehonest. They used modern equipment to thoroughly test everything and were able to identify the actual problem very quickly. I initially thought I had a plumbing leak, which could have turned into a very expensive repair. Instead of trying to sell me unnecessary work, he took the extra time to investigate and determined that the plumbing was fine--the water was actually getting through cracks around the shower. His honest diagnosis potentially saved me thousands of dollars. He was also very empathetic, explained everything clearly, and even gave me a discount. It's difficult to find professionals who combine this level of knowledge, technology, honesty, and customer service. I cannot recommend The Leak Whisperers enough. Easily 5 stars.

No matter which plumber you like or how you expect to handle your leak, call Leak Whisperers first…read moreand pay the relatively low price for a diagnostic. There are a lot of different types of people out there with different types of knowledge and experience and different tools they use, but this should absolutely be your first call. I say that because it was not my first call and I wish it had been. I have a friend who is very plugged into the plumbing industry who recommended another plumber to me. So that plumber, who advertisers leak detection as part of his services as well, came and spent some time trying to localize it. He was here for almost 7 hours, much of which was diagnosing the issue and then doing a couple reroutes. When he left, we knew it was still leaking (probably a 2nd leak, we assumed), but it was late and the issue was seeming fairly complex. Before he came out again a couple days later, I asked Jason to come have a look. He walked in and it took him about 15 minutes to map out the pipes and identify the most likely source of the leak. We spent a little more time reviewing what the other plumber had done and talking about what the next steps should probably be. He was very professional about that process, not just crapping on the other plumber's work or anything like that. He also helped me get the lines labeled so it would be easier for me to know what was what. He clearly cared to see that my issue was resolved. When the other plumbers came back, Jason sent me several text messages with information I could share with them that he knew would be helpful. When it sounded like they were maybe not in alignment, he sent me a lot more information and strongly advised letting him call me so I could get us all on the phone together. I tried my best to be diplomatic about this process because I didn't want anybody feeling like their toes were getting stepped on, but ultimately we got on speaker phone with those guys and Jason explained what was going on. They were a little bit resistant at first and wanted to keep on with their own methods of exploring the situation, but it didn't take long for them to realize that everything Jason had said was true and that his recommended solution was the best course of action. So, ultimately, everybody ended up in agreement, the main difference being that it took Jason -- with his tools and experience -- about 25 minutes to know everything you could want to know. And the most important thing to know about this is that the plumbers I had been using were still good plumbers with decades of experience who I would still not hesitate to recommend. Jason just happens to have a particular expertise doing leaks day in and day out. The other guys were qualified and competent. Jason was just next level. Before they left, they commented that Jason had been really helpful and asked me for his contact information so they could see about using him on some of their jobs. I think that's a pretty damn good endorsement. Anyway, I know there are a lot of options on Yelp if you have a leak, but I don't see any reason to look any further from here.

After having dealt with several problems with another HVAC company, Daniel came out and assessed…read morethe situation, provided excellent customer service, gave recommendations for future regular maintenance, and identified some minor issues others missed. All issues were addressed and fixed with clear and knowledgeable explanations! Highly Recommend!!!

Had a great experience with Daniel at MillionAire. He was professional, knowledgeable, and thorough…read morein diagnosing the issue with our HVAC system, and gave us a clear, fair quote with no pressure. I was very impressed with Daniel and wouldn't hesitate to call MillionAire again in the future. Highly recommend.