My wife and I were provided Ben Rucker's name as a referral to deal with a thorny IRS problem which…read moreinvolved requesting that they retroactively backdate the official start date of our S-Corp. If it wasn't rectified, were going to owe an extra $10K in taxes. We started the process with him eight months before the pandemic below and the IRS was moving slow enough as they typically do. After the pandemic began, what started as a slow, arduous process suddenly turned into a full IRS lockdown on responsiveness. After several denial letters from the IRS, we just recently got our request approved. Furthermore, he also was successful in abating a $1200 penalty that we were going to have to pay because we filed our S-Corp request late. All in all, Ben never gave up on persisting to get our request approved even though it took many more hours than it normally would have. Thank you Ben!

Just met with Ben again today. He's been our accountant for a few years now. He and his firm are…read moreabsolutely amazing. He's honest and hard working. He used to work at the IRS so he really knows his stuff. I'd highly recommend using his services!

I would give them a zero if I could. There was a mistake on 2020 taxes. We were audited in 2023 and…read morethey failed to fix the mistake at that time. As a result we over paid by $4000.00 Now in 2026 audited by state for same year and we are ending overpaying by $1000.00 because the IRS FORWrded the mistake onto the state. For us the statue of limitations has run out to file an amended report. I talked to DBN today and I felt they had an I don't care attitude.

I've been a customer of DBN for over 20 years. They have always been professional and efficient in…read moretheir tax preparation services. I'd especially give high kudos to Nathan Cardon, who our family has been working with for several years now. On top of it all, their rates have been very reasonable year after year. Really couldn't imagine taking our business anywhere else. Thanks, DBN Tax.

I am not sure why this company only has one star. All of my tax returns have been quick and easy…read morewith Sorensen Vance & Co. Doug Hardy, one of the partners, is prompt in answering my emails and questions. I trust my accountant and this firm, and will continue using their services.

After 20+ years with this accountant (Jeff Gyllenskog, who retired without notice), and his…read moreassistant, Ann Lobos, I just discovered on the day before my extension is due, that my last five years of e-files were not actually filed by their office. Thank God I have paid my taxes that were due, yet I have at least 5 years of taxes to file tonight. I'm screwed. This is a disaster. Do not use this firm!

Trusting an unknown company with something like taxes is a big deal. You blindly turn over personal…read moreinformation for an important process that has serious implications. I did that with Higgins CPA for my 2018 taxes and it was a big mistake. They charged me $1100 JUST to go through my prior year returns and make prepaid tax estimates for 2019. They didn't even file my taxes for that cost as I pulled the plug and walked away. The hours spent reviewing my prior returns (which were very simple) were unbelievable. It is clear that this firm counts every second its employees spend (even e-mail responses get logged and invoiced) leaving the customer with a large bill. When I've told other tax professionals about my bill from them, they couldn't believe it. Stay away, I wish I had.

I have used this firm for 8 years now. I have very complicated filings, and have been very pleased…read more They have excellent attention to detail, follow up frequently, and give sound advice. I find their fees commensurate with the complexity of my returns.

I have been using the same tax professional for the last 22 years and decided that he was not doing…read morewhat was in my best interest, I was refereed to Natalie of Platform Tax & Consulting by a friend and I am EXTREMELY PLEASED and GRATEFUL to her and her staff. From day one Natalie was prompt in returning my phone calls, emails and her staff continued with that policy. As a client that would be needing seven (7) tax returns completed I asked her for a price up front and it was the same amount when the bill came due, no surprises or add in charges. I am probably one of the few people in the US that actually reviews their tax returns every year and they were spot on. Not only were they correct but Natalie even told us that if we made a payment to our IRA how much it would lower our tax bill. I am very happy and satisfied that I was refereed to Platform Tax & Consulting and will continue to do business with them hopefully for the next 22 plus years.

Use to be great. Seems like no one cares anymore. They…read moredon't keep you informed. Hard to talk to anyone or they don't call back.

We've had an interesting experience working with this firm over the past few years. During our…read morefirst year, there were some inconsistencies, but we chose to give them the benefit of the doubt. This year--our third year using their services--we were charged nearly double what we paid the previous year. When we questioned the increase, we were told that the prior pricing was not reflective of their standard rates. They did issue a partial refund of around $100, but the situation still raised concerns. Additionally, we were assigned a new tax preparer this year, which made the significant increase in cost even more surprising. Overall, the experience left us feeling uncertain about the consistency and transparency of their pricing and service.

These guys forgot to send in paperwork to IRS I had filled out. I had to pay fees and deal with…read morethe hassle because they did not do there part. Amanda Hayes could not have done a worse job, and really screwed me over.

Do NOT hire Penumbra CPA, Jacob Nieuwsma or Michelle Barton. I say this based on my own very bad…read moreexperience in reference to their dubious billing practices, client communication, incorrect advising and overall lack of organization which I will describe below. It is worth reading if you are at all considering hiring them. The 5-star reviews for Penumbra CPA are based on a CPA named Bethanny Schmucker, who is no longer there. I am a local Salt Lake resident and small business owner requiring basic tax help filing annual business and personal tax returns as I am very organized and do my own bookkeeping records and quarterly filings. After my wonderful accountant retired, I had to seek out and hire a new accountant. To explore my options, I met with Penumbra CPA. In my initial meeting, I was very upfront about what I needed help with. This did not involve complicated variables and was very straight forward, especially for a tax advisory and CPA. Based on all the information I gave, I was verbally quoted a price range of $900 - $1200 for both business and personal returns, and was assured that since I am organized, it would not be higher than that. In my meetings with other local accountants, this rate seemed fair, reasonable and the "going rate". So, two weeks after our initial meeting, (in early February of 2018) I decided to hire Penumbra CPA. In the weeks following, I provided everything needed that was requested, in a timely fashion. After a couple of phone calls and emails back and forth, Jacob and Michelle had what was needed to file my taxes in plenty of time for the tax deadline. I sent emails for progress updates that went unanswered and my paperwork was not completed until April 16th. The actual signature pages were not sent to me until April 29th, which Michelle assured me was ok. Buried on a bottom line within my actual tax returns were two invoice totals, with no corresponding explanation of the total charges. These charges totaled $1345 and exceeded the high-end of what was quoted to me. I was prepared to pay the $1345, even though I was very unhappy with the level of service, the late filing, incorrect advising regarding opening an HSA account, and poor communication. I just wanted a proper explanation of services and time spent. My emails to settle my account balance all went unanswered and NO further notices or emails were sent to me for months. By this point, I lost complete trust in Penumbra CPA, Jacob Nieuwsma and Michelle Barton. With my efforts to get clarity unanswered, I sent an initial payment to settle my account and get closure to this bad experience. This was on August 1st, 2018. Penumbra CPA then immediately cashed my check and promptly responded to me by sending FOUR over-inflated additional invoices, bringing my supposed total balance to over $5000 dollars! Where were these so-called invoices when my taxes were filed and the work was completed? What followed after receiving these embellished invoices was a long negotiation to settle my account and be done with this awful experience. During the months of silence from April to August, Penumbra CPA hired a client relations manager named Becky Smith. Becky acted as Jacob's mediator, because he in unable to communicate himself. I was told by Becky that there were services rendered that were "out of scope" and that is why my bill was so high. I received no communication as such during the time of tax prep. Everything that I needed was clearly described in my first $711-dollar meeting, and none of it was deemed extraordinary at the time. If efforts were made that were "out of scope", perhaps an email or phone call to me to discuss that would be in order. I spent hours of my time engaging in this dispute, which cost me lost productivity, not to mention thousands of hard-earned dollars. I am upset that I let something like this happen to myself and my business. I never write reviews, but think it is important to share this experience to possibly help someone from getting burned the way I did.

Penumbra has helped me tremendously wade through the quagmire that is business taxes, I highly…read morerecommended Michelle and her associates for all your accounting needs!

Future customers, beware. This firm promised me over $50k in tax deduction savings without ever…read morereviewing my past filings. I paid a $4,800 retainer, and after that their communication nearly disappeared. They never did the work I hired them for, and I've spent more than a year trying to get a refund. Alec repeatedly claimed it would be handled "soon," yet nothing was ever done. I have multiple emails documenting these unfulfilled promises. This company is unprofessional and unreliable--think twice before trusting them with your money.

Ive had amazing communication with this company highly recommend using them to file your taxes or…read moreany accounting needs. Very well rounded team