Not exactly the most glamorous way to spend a morning, but if you have to go through a colonoscopy…read moreand endoscopy, this is absolutely the place to do it! The staff was incredibly personable and made the whole experience feel as comfortable as it possibly could, and Dr. Bedi was wonderful. Knowledgeable, easy to work with, and actually listened, which meant the world. Would I rush back? No. Would I recommend them without hesitation? Absolutely!

This was a horrible experience with Rachel Povilus. Even the check in nurse came into the room with…read morefood in her mouth as she was finishing lunch. Rachel had a mask on, and couldn't understand a word she was saying. She was more focused on the diarrhea than the pain I was experiencing. In fact everyone say 'oh Robin, nice to me you, you have diarrhea', yes, but I'm here for the pain. Rachel had them refer me to longs Peak Images, after a week of waiting, now June 16, I called and canceled a follow-up appointment with Rachel on August 4. So she referred me to longs peak, follow-up appointment with her August 4, not addressing the pain I was in. So I would have the pain for another two months before getting any help, $40 please. Oh and Rachel also gave me samples of IBgard, two boxes, I took two pills and it made the pain worse and more sick. Rachel ignored me and poisoned me. This is a terrible office, I would advise everyone to stay clear of this 'Gastroenterology of the Rockies.' I did have procedures there earlier this year, with Dr. Bedi, excellent service. I will say her name again, Rachel Povilus, didn't care, rude and gave me medication that made my sickness worse. She was more focused on the diarrhea than on my pain. She was trying to mask the pain instead of trying to help me. Medical help is so worthless now a days, it is not even worth seeking help when you see someone like Rachel Povilus.

Dr. Settergren, Erica and Amanda have went above and beyond to get my medical needs immediately…read moretaken care of. I have never seen a better group of people who care about us individually! Amanda went above and beyond to make sure I found a specialist to speak to regarding my condition. Going a step further this Specialist made sure I understood everything about my medication. Along with helping me find a foundation to support my financial needs on this medication. I have been living with a life-threatening virus for many years, and now I'm in the hands of this team with the best care ever! Again I'm speechless when it comes to the help this team has given me! I am comfortable and knowing they're there for me, and they're going to make sure my life is much healthier by meeting my needs. Thank you thank you thank you

From the owner: We specialize in diseases of the digestive tract. All of our physicians are board certified in…read moreGastroenterology.

Terrible office. They ask incriminating questions during office visits to charge more. I asked for…read morean explanation and they said it was the patients responsibility to understand what questions from their doctors they are allowed to answer or must object to. Didn't realize it was an interrogation room. I think a patient should be able to trust their doctor!

Brought friend in for visit, while waiting was subjected to employees talking about inappropriate…read morenon work related issues, also complaining about their jobs, while incoming patients were ignored until they would interrupt these conversations.. Would recommend future patients look into other medical options away from UC Health very unprofessional staff that obviously didn't care.. This is not the first issue seen in Longmont, even found out Longmont UC Health has been reported to to state for many issues, these are public records and urge people to research before using a poorly run hospital..

WOW! Went in for a endoscopy. My third one. It is so easy and comfortable there I feel like I…read moremade some friends. I know they do this most every day, but everyone makes you feel like you are the only they are attending to. Every nurse, assistant and doctors make you feel very comfortable and pretty much eliminate any apprehensions you may feel when you walk in.

This was my 3rd colonoscopy at this office. First of all, they don't allow visitors in pre-op or…read morepost-op. In pre-op when the RN was attempting to start an IV, she caused a venous rupture and had to start over in a different vein. They put me under during the procedure but had to take me out of anesthesia in the middle of the procedure because my O2 stats declined to 90%. They continued the procedure which means I felt everything they were doing in my bowels and the doctor wasn't gentle by any means. She knew that I was awake at this point. When they woke me up there were no reassuring words of comfort, I was just told to sit tight. I was so confused and had no idea where I was, I just felt a lot of pain as they continued the procedure. When I woke up, I was no longer receiving oxygen through the nasal cannula which is highly concerning. It was the most horrifying and painful experiences I have ever had and I will definitely not be going back.

The Center needs to fix their UC Health integration and reminder messages. The Center appointments…read moredo not show in the UC Health app and they only send you one detailed message when you first book. The text reminders are from Harmony Surgery Center and don't include any details except the date- no address, no time, no special instructions reminders. This needs to be fixed. Clearly the nurses are well prepared with a story about how this miscommunication rarely happens (strange they are so prepared for something that rarely happens). For example, they quickly pointed out that I read the original message on May 1st at 3:02PM. Incredible they had that detail handy as though they know how to find that info instantly- but rarely need it. I did open the message that day, but I didn't actually read it because I foolishly expected the Center to send a timely reminder of the appointment and custom instructions for procedure prep. Note, I did follow the manufacturer's instructions on the prescription rather than the off-label Center instructions buried in the UC Health messages. They do tell you all this when you first book the appointment, but do not ever contact you again- even on the day of the appointment- just a cryptic text from UC Health Surgery Center starting 3-days before the appointment. Note the Center off-label prep instructions start 7-days prior to the appointment. Most concerning, the nurses seem stressed as though they are more concerned with keeping the production line moving than patient care. Well, I left the discussion feeling stressed too. I guess that's my fault. Strange I went through cancer treatment for two years never once feeling that way. Also strange that this is the first medical complaint review I ever wrote at 63-years old. Must be all my fault...

The staff at the surgery center were professional and efficient, but the scheduling and…read morecommunication left much to be desired. I scheduled a colonoscopy for late June and received a call in early July to discuss prep solutions. I also got numerous emails about the appointment date and the requirement for a ride home (not a Lyft or taxi). That was the extent of the communication. My appointment was on a Monday. On the preceding Friday afternoon, I discovered my prescription was not at the pharmacy, and they had no record of it. When I called the office at 3:25 PM, they were already closed for the day. I had to contact the on-call physician to get the necessary prep prescription. I never received any written instructions for the prep, nor did I get confirmation of the appointment time or location. This led to me going to the wrong place, as I had relied on the address from their website where I also found the prep instructions. I had to call my ride back to take me to the correct location. At the surgery center, they were running two hours behind schedule. Despite being asked to check in an hour before the appointment, my procedure started almost three hours after my check-in time. By then, I had not eaten for 30 hours and had been without water for 7 hours, leaving me weak and uncomfortable. Overall, while the surgical staff was commendable, the poor communication and scheduling mishaps were highly frustrating. I do not recommend this doctor's office and will not be returning.

No idea if the doctors any good because the front office cancelled my appointment with less than…read more24hrs notice. They said Dr got sick. Totally understandable, but the next available appointment was 6 WEEKS LATER! Really? This Dr must be dying to already know he won't be available for 6 weeks. A bit suspicious also that there was no other Dr available in that time

Very very busy place- but they run it very efficiently!!! The nurses, and my Dr were very…read moreprofessional, and answered all my questions. Very nice group of healthcare personnel!

Great experience with both the PAs and Doctor. Endoscopy went smoothly, post-op was handled well,…read moreand my unexpected pain was quickly addressed. Both the doctor and charge nurse followed up the next day. Check-in was quick and simple, and pre-op was quick and seamless.

Ten years ago, when I first went to Gastrointestinal of the Rockies, they were a much smaller…read morepractice with only a couple of locations. At that time, my experience was straightforward and professional. After my procedure, Dr. Kaye clearly told me everything looked great, there were no polyps, and I should return in 10 years. Fast forward to recently, I was contacted by the practice and told I was "due" for another colonoscopy. I questioned this multiple times, specifically asking the scheduler to double-check the notes, because I had been told 10 years. Instead of verifying, I was firmly told I was incorrect and that their records showed I was due at 7 years. Reluctantly, I scheduled the procedure. Days before the appointment, I was informed that the physician I had specifically requested had decided to take the afternoon off. My options were to reschedule or proceed with a different doctor. Since I had already begun the prep process, I had little choice but to move forward. Here is where things become truly unacceptable: As I'm lying on the table, IV in place, the new doctor walks in and asks if I'm having any problems. I say no. He then tells me, "You're not due for a colonoscopy for another three years." This confirmed exactly what I had been saying all along. At that point--after the prep, the disruption, and already being prepped with an IV--I went through with the procedure anyway. But the fact that I was put in that position due to their internal error is inexcusable. Afterward, I made multiple attempts to contact management to understand how this happened. Not a single call was returned by anyone in a leadership position. The only outreach I ever received was from a nurse--not someone accountable for the breakdown. Only after posting a brief, non-detailed negative review (in hopes someone would respond) did I hear anything further--and that was a letter "terminating" me as a patient. The letter was not even signed by a specific individual. This practice has clearly grown, but unfortunately, the professionalism, communication, and accountability have not grown with it. Between: * Incorrect medical scheduling information * Lack of internal communication * Last-minute physician changes * Inability to reach management * And ultimately dismissing a patient rather than addressing concerns ...I cannot recommend this practice to anyone. If you value clear communication, accuracy, and accountability in your medical care, I would strongly suggest looking elsewhere. PS. ******** Gastroenterology of the Rockies has a mixed to largely negative reputation, with many patient reviews highlighting significant administrative issues, long hold times, and poor communication, leading to low ratings on Yelp (often 2.5 stars or less). While some patients report positive experiences with specific doctors, others complain about disorganized care and difficult scheduling, particularly in the Boulder, Longmont, and Denver locations.******

I should have read the reviews and asked to be referred somewhere else. I cannot believe the way…read morethey treat people. I took a SIBO test, rested positive, was prescribed Xifaxan to take 3 times a day for 14 days with no other follow-up or anything. I messaged and called multiple times. Dr. Eileen Quillin refused to address this matter herself on the portal even after several attempts. She kept forwarding me to a nurse, who was less than helpful and rude. A week and a half she argued with me. I guess the Banner Health mission is not followed by staff. Banner Health is deeply committed to our mission: "To make a difference in people's lives through excellent patient care."From: Bessey RN, Brenda KTo: Sent: 03/19/2024 17:05:54 MDTSubject: FW: Follow up regarding SIBO Concerns As mentioned previously we contacted Magellan through the portal and NO PROBIOTICS ARE COVERED. We also contacted the pharmacy and spoke with them to confirm this was correct. They stated there are no alternatives available; which means it doesn't matter who the manufacturer is. I called the number you provided and spoke with Pam she spent 20 minutes going through the covered medications list and the OTC medication list and again there are NO PROBIOTICS covered regardless of a prior authorization. If it's not covered I can't request a prior authorization. I have provided a copy of the OTC product list that I found online. (this is below). It is not the responsibility of clinical staff or providers to be aware of what insurance companies will cover the cost of; especially OTC medications.

Best GI clinic in Greeley. Great staff! Providers are amazing and try their best to get back to you…read morein a timely manner.