Terrible office. They ask incriminating questions during office visits to charge more. I asked for an explanation and they said it was the patients responsibility to understand what questions from their doctors they are allowed to answer or must object to. Didn't realize it was an interrogation room. I think a patient should be able to trust their doctor! read more

Brought friend in for visit, while waiting was subjected to employees talking about inappropriate non work related issues, also complaining about their jobs, while incoming patients were ignored until they would interrupt these conversations.. Would recommend future patients look into other medical options away from UC Health very unprofessional staff that obviously didn't care.. This is not the first issue seen in Longmont, even found out Longmont UC Health has been reported to to state for many issues, these are public records and urge people to research before using a poorly run hospital.. read more

I have yet to encounter a PA through UCHealth who is competent, knowledgeable, or lacking in blatant arrogance. My last encounter with A. Hulstrom on 12/31 was utterly preposterous and, to me, life threatening! After experiencing fevers ranging from 101-104 for 6 days, I was advised to see an "acute care provider". As it turns out, she is a family medicine provider. After asking her whether a drug that I am currently taking potentially had anything to do with my current symptoms, she outright denied it, stating "only rashes are associated with this drug, but not what you're experiencing". In spite of having no relevant symptoms, she tested me for flu, COVID, rsv, and had an x-ray done on my foot. Her overseeing physician had ordered blood work as well, but the PA refused to review the abnormal results. The PA's orders, unsurprisingly, came back negative. I have yet to have anyone involved in my care look at my bloodwork, and in the meantime, symptoms have developed and worsened. I have ended up in the ER and being treated for DRESS--an immune reaction to the drug that I am taking that was leading to organ damage. A quick Google search leads directly to this diagnosis being strongly associated with the drug I am (or was) taking, with every single one of my symptoms listed, as well as lab results. But she denied that this was even possible! This PA should be fired, but I know that she won't be! I am furious and feel entirely helpless to do anything but rate her on Yelp. I hope others read this and steer clear of her, if they can help it. Overall, the PA's at this clinic are atrocious, but Hulstrom is on another level. read more

i saw Dr Ku. it took months for the initial visit. first visit was good then I NEVER spoke to her again only her nurse would talk to me. she scheduled an endoscopy which I took off of work for as well as my ride that they require, waited over an hour with an iv in and then she came in and said "I don't have the right equipment. can we reschedule"? She then scheduled a HIDA scan and ut showed my enjection rate is 97% which is a HUGE problem (i learned later) and she (as well as their general sergeon) dismissed it.UC Health in general is for band aiding symptoms getting you hooked on meds and NEVER solving problems. i went to Rocky Mountain GI instead. WAY BETTER! read more

Dr. Gleaton sucks. She exaggerated some of my symptoms on my record. Everything I went in she wanted me to come back for a check up. I haven't been to a see Dr as much as she requested. She found out out I maxed my insurance and started ordering tests thatwerent needed. Ridiculous! I will never go to her again. I do not recommend her. read more

This visit was for an annual GYN appointment. I have to admit, I DO love my OBGYN Doctor! Doctor Patrick Figgian is great! I have had 2 healthy and beautiful daughters, 9 & 4 and I couldn't have had better care while pregnant and female health. I will highly recommend him until the day he retires! The Longmont Clinic has changed alot since become UCH Health but I do think everything they have done as a clinic and business is wonderful. Most of the staff are very good and the buildings are always clean. read more

UCHealth - Getting my annual pap! - Gastroenterologist Near Me - Longmont, Colorado

I liked most of the doctors at the internal medicine clinic, but the incredibly out of control, untrained, rude staff are too much. Heather, the supervisor, and Briana, a med assistant, view themselves as demigods who can and will do anything they wish with a patient's care. The problem I had stems from their total unfamiliarity with copays vs deductibles, and medicare and medicare supplemental insurance. I am currently insured with both, but have been denied care by Heather "unless I pay a 20% copay" which I do not have. I have a plan with no co-pays. They are confusing a 20% "copay"( that does not exist) with the 20% that the supplemental insurance pays. Heather is under the impression that if medicare will not pay 100% of the bill, UC health will not be paid. I am not eligible for medicare to pay 100% of the bill, which is why I have the supplemental insurance. By law the supplm insurance has to pay if Medicare pays. I tried to explain this to Heather who hung up on me. I have never been treated with such rudeness, indifference, and ignorance. I see responses on other negative reviews telling clients to call the business office. I tried 6 times and the call was dropped; I was told that the system was not working. When I finally got through they could not find my primary care physician and would not /could not help me. I wonder why Heather,someone who knows nothing about insurance, was in the middle of this?? I called the business office 3 more times, also a patient rep who tried to help but could not, and a patient advocate who does "not handle this type of problem." I am left with serious medical issues for which I am either denied care or will fallaciously be charged large amts of money that are not due. Some of this care is very, very medically necessary. My advice: this is a dangerous facility, run by young, inexperienced, incredibly rude staff. The doctors have nothing to say about it. It is a battle to get past the staff, who very simply do not know what they are doing. Do yourself a favor, find a clinic where the doctors control the staff, and the billing office controls payment - not where untrained, incompetent staff controls not only the medicine but what they think you should pay for it. read more

Can I leave zero stars??? Useless morons - neurology department. Notably Penny, and other support staff. Claimed appointment cancelled, after flying in from out of state, specifically for a confirmed appointment. If you are looking for uncaring staff, who lie to your face, then definitely check out Penny, and her team of imbecils in the neurology department at UC Health. You can get better treatment at a back alley abortion, dont waste your time with these clowns. read more

Nothing overtly bad will happen to you here, but here are things I thought were weird in my experience with the OB/GYN department. If this doesn't sound like your cup of tea, then don't come here: Caveat: I had good phone calls and quick turnaround time on questions with my actual OB here and I imagine that once you've gotten into your second trimester and have actually met your OB Dr in person and have a relationship with them, then things probably run more smoothly. - When I got pregnant my regular doctor recommended I see a particular OB at the UCHealth Longmont Clinic. I called and asked for an appointment with this specific Dr, but was actually scheduled with someone else and wasn't told this until several weeks later. I understand if the Dr I wanted didn't have space for a new patient, but I want to know this up front so I can schedule somewhere else instead of way later after I'd already done tests and paperwork for UCHealth. - I did my intake appointment, which no one had told me was going to be a 45 minute interview about medical history, so I wasn't ready for it and didn't know the info about my husband's family or my grandparents. I don't know why I had to come into the office and pay for a whole visit when I could have more accurately filled out this survey at home. - The initial blood tests they wanted included tests for blood type and certain immunities. I explained that this info was on file with my regular Dr and I wanted it sent over instead of paying for repeat tests, however UCHealth did these tests anyway without my knowing and I got billed for them. - After doing all this paperwork and testing, none of the nurses or Drs I talked to later at UCHealth seemed to know any of this info. I would constantly be asked questions about my medical history, pregnancy timing, Rh factor, etc or be told that we'd need to "find this out" before they could make a plan (and I'd have to explain that we already knew this info). - Scheduling was awkward. The nurse initially told me to schedule an ultrasound in 1-2 weeks, but then the receptionist told me the ultrasound wouldn't work this early and tried to schedule me for 2 months later saying that is when I'd be 12 weeks. I had to check her math and explain that I'd be 12 weeks in 1 month, but then she couldn't find space to schedule an ultrasound then anyways. Be prepared to have little choice about when you can come to appointments, which is hard if you work. - You need to confirm everything on your own! My OB called me and wanted additional blood testing saying he would call over the order in 5 minutes. I showed up at the testing site 2 hours later, checked in, waited for 20 minutes, only to be let into the testing room and be told that they didn't have an order for the blood test yet. They were put on hold with the Dr's staff and couldn't get through to get the order. It's so much wasted time! Definitely call ahead and confirm everything! - At 11 weeks I started having bleeding and cramping and everything I read online said to call your doctor. I called the office at 4pm and was told that all the nurses were on phone calls but would call me back. When I hadn't gotten a call back by the next morning at 10:30 (as the bleeding and cramps got worse), I called again and was told that I'd called "too late" the day before, but my message would get passed on to the nurses again. I didn't hear back until 3:30pm and after a lot of time on hold all the nurse told me was to just schedule an ultrasound when I could. I then had a super painful miscarriage that I felt totally unprepared for. No one talked to me about this being an option or what to expect or what to do while it happened. Basically, don't expect to get individual attention or quick phone responses even if something is going wrong. read more

So I can't seem to find the Longmont clinic which is actually next door to this specific gastrologist clinic and by the way the gastrologist they are amazing anyways to the regular family clinic next door to the east I go in there today to update my medical power of attorney and nobody seemed to know exactly how to fill those out cuz I was having issues with the app so that's why I came in anyways I got the paper from them I filled it out went back had them look at it and they're like yeah that looks fine they're like now you could get it notarized if you like but not everybody does that and I was thinking well you'd be kind of silly not to notarize it because you know I mean who doesn't do that so anyways so I go up to my bank talk to the notary and they tell me at least the first notary mind you told me you already signed it so I cannot notarize it and I was like well it would have been nice if they told me that okay so I go back to the clinic go get a new untouched paper to fill out at the bank to get it notarized I started filling it out while the notary was on his way and he said I cannot notarize this paperwork without your requesting agents being present and I said well I asked that you see help people that did they need to be present and they said no and he said yeah they have to be present I cannot notarize something without all parties there so I was pissed cuz I just got back I'm running again the misinformation that you see help people told me anyways so he said also he pointed out where the notary is supposed to fill out on his part he pointed to something interesting on that on their paperwork that it says notary to be filled out here optional and he said why would they word it like that why would they say optional if you need a notary that's where I would have to fill that out it's not optional it's just that is normally where the notary would fill out his part is on that little format part where it shows it never says optional on that so I thought that was interesting also one more thing he did tell me and maybe I don't know if this is correct but assuming that the UC health ladies today did not know anything about filling out this paperwork and I think they should have or there should have been to somebody that I could specifically talk to that new what to do how to fill it out and all the legalities of it he said that if I had a prior medical power of attorney filled out through UC health which I do and I did not get it notarized he said because it hasn't been notarized it's not legal so anybody hello anybody out there if that's not true speak up but if it is true then I believe that you see health needs to look into this matter immediately! read more

Been going here for quite a while now and I got to tell you that certain doctors first name starts with an S last name starts with an m very unprofessional I could feel the anxiety off this woman went in there with a couple of issues she just brushed me under the carpet like dirt excuse me aren't you supposed to care yeah probably not seen the way you treated me anyways I'm going to find another doctor I'm tired of your crap I'm tired of your weirdness and you're just not a good doctor at all oh by the way female doctor yeah anyways I think you might want to go on another vacation seeing that every time I want to book an appointment with you you're already on vacation again pretty much what she do maybe I caught you at the wrong time maybe you were supposed to be on vacation and instead you had to be there and work oh my God you actually had to work won't be your patient anymore read more

I'm not sure what it going on here since changing to UC--but it obviously doesn't benefit the staff--and definitely not the patients. Something must be wrong in management. I say this because there were two times I've seen a doctor or nurse (Dr. Nelson's office) and I really felt like undo stress was taken out on me. That is because there is no other explanation for being treated the way I was--the lack of communication and defensive attitude that no one should have to deal with when seeking treatment--are uncalled for. I don't want to forget that all other times I've had good service--maybe not at thorough as I would have liked (again, I think it is under the circumstances they have to deal with) but at least I felt I was treated with respect and got my questions answered. While I am disappointed and frustrated with the unnecessary attitude and defensive communication I received today (and once before)--I just think it has nothing to do with me. And since this is not the first time, I'm just concluding that must be some significant flaws somewhere beyond the patient/doctor relationship that would make this happen. I'm not a frequent visitor at Longmont UC Health and I feel I communicate well. I am just a person who is looking for answers from a professional. There is something wrong here. Patient care doesn't seem to be a priority lately. I'm not sure where negativity in this workplace is coming from but I hope some perspective can be regained. read more

STAY AWAY . . . The Longmont Clinic sucks big time. I had made an appointment months in advance for what I thought would be a physical. NOPE! Dr. cavanders office charged my $500 for a five minute visit. OH MY GOODNESS! Can't believe this. I was givin a partial exam. Got blood test and my thyroid meds. that's It! What a rip off. Holy moly. Looking for a new doctor. read more

Completely impossible to schedule anything. Dr. Arrends ordered a steroid injection in my back in June. The first date suggested didn't work and they apparently only do them once a month. I called the front desk number to schedule it for August. Ended up getting transferred to the wrong department (this place is too big for their own good). My primary care physician was suddenly involved. She tried to help. Ordered an injection for me as well because apparently the other one wasn't showing in my file. And then I find out she ordered it in my leg! Had to cancel that one and try to get ahold of Arrends staff again. 1 month later I finally had an appointment in the books. I show up and it turns out I just had a regular consultation booked! We already did that 2 months ago! I was specifically told over the phone this was for a steroid injection and this was the only day all month it could be done. Yet the appointment was scheduled at a building that doesn't even have an OR. How can you make that mistake? Total waste of my time. Assistant claims she was on vacation for a week and someone else scheduled me wrong. But this scheduling nightmare took over a month (one week of which I was told I couldn't schedule till she was back from vacation). Update: they made me drive 45 minutes to Broomfield for a last minute covid test to try to get the procedure done today. The place was booked for the day and couldn't test me. Why did they send me down there without confirming I could actually be seen? Never going to UC health again. read more

Ever since the clinic was acquired by UC Health, things have gone downhill. The amount of extra paperwork has caused them to post signs that say "thank you for your EPIC patience". That should tell you something. I get allergy shots here. Some nurses are pretty nice. A few others are just annoyed when anybody shows up. And now, they're shortening hours to get your shots. No more on Fridays. We already have delays Getting in to get shots. Now that they have taken away Fridays (and are still keeping their shortened hours they recently implemented on other days), you can expect even longer wait times and worse service. Their phone reception is worse than calling the DMV. read more

Up until UC Health decided to buy this clinic, they were exceptionally good but, after they were taken over, they have gone downhill completely. This has resulted in quite a few of the exceptionally outstanding and amazing doctors, who worked here, to up and leave - and I do not blame them one bit. However, finding your records and being able to access the more important ones has been such a hassle and almost not worth the frustration. Go somewhere else if you can. read more

I should have "Googled" this business before I scheduled my appointment... These are the facts as I witnessed them. Yes I am angry, but only because I was lied to twice, and a supervisor did not care that I was lied to. She would not make amends for the situation, bad call Longmont/Firestone clinic. The following is why I am leaving "hated it" rating. I called the Firestone Clinic and asked specifically what the charges would be for specific work to be done. I was told an amount, and that I could get a 10% discount if I paid at the time of service. I agreed and made my appointment. I saw the doctor, when I was done I asked again how much it would cost, I was told the same amount, discount would apply, but I could not pay as the "Doctor had not finished the paperwork and was with another patient". I asked if I should call back later and was told yes or just pay from your statement that you should receive in the mail soon and the discount would apply. Well guess what I got my statement today and the charges WERE 40% MORE than what I was told 2 times by the Firestone Clinic, and no discount of 10% was shown???? I called the Longmont Clinic billing department, talked to one person, she suggested that I talk to her supervisor and that they would call me back. The supervisor did in a timely manner and told me; basically, in her own words, "to bad for you, we are not going to honor what you were told TWICE", it was only a "quote", but she would give me the 10% discount. I asked her if she thought this was OK, and what if it was her that this had happened to, yes or no is this OK? She initially said no then backpedaled... What can I do? If I do not pay "their" BS amount then I get reported to the credit bureaus. Beware of going to this clinic and then being billed by another associated company. read more

I was very happy with the service we received at the Longmont Clinic. Our 9 month old daughter was ill and her regular pediatrician who works at another practice was not available. After calling around to a few places to see if there was a pediatrician who could see her that morning, I called the Longmont Clinic and they were able to have their on call doctor come in and see her. Everyone we interacted with was helpful and friendly. I felt that Dr. Issacson was knowledgable and thorough and didn't rush the appointment. She also made a follow-up call to us later that afternoon to check in on our daughter. read more

They don't notify the collection agency when you pay your bill so the collection agency continues to charge you. Even years later, they won't notify them. You're on your own with no concern over fixing their mistakes and they aren't kind about it! read more

We discovered our eldest daughter had severe allergies here with Dr Murthy. He immediately recommended we get her on immunotherapy for five years. Here we are two months later, visiting the office once a week. There are pros and cons, which is why I rated in the middle at three stars. Cons: The wait for a single injection is really long. It can take up to thirty minutes just to get the shot and then you are required to wait thirty minutes after the shot before you can leave. Needless to say, a drop in shot is never possible and with work and school, it is hard to coordinate coming in. In addition to just generally waiting too long, they have now shortened their hours and eliminated Friday visits. So now all the folks that normally come in on Fridays will be filling the other days schedule. All of this scheduling hoopla has to do with the fact that they only have two doctors that do not work at the clinic everyday and on top of that, they will have one nurse scheduled for the entire day alone. The poor nurses always look so overwhelmed and exhausted. Pros: the fact that Dr Murthy was able to quickly identify our daughters allergies and start treatment right away was much appreciated. We had no idea how bad it was and getting her immediate help was important. The other great thing is Tara, one of the nurses. She is always so friendly and informative, no matter how busy she is. Today she was all alone and had a lot of people waiting. When it was our turn, she greeted us with a smile and answered all my questions. read more

Dr. Shoban Dave`, Asthma and Allergy Specialist at the Longmont Clinic, has been treating me since September, 2012. My asthma has greatly improved under Dr. Dave's care, and my resistance to allergens has increased significantly. Dr. Dave listens carefully to a patient and treats his condition intelligently and creatively. read more

If you feel like you or a family received negligent medical care at this facility and file a complaint about it, rather than try to rectify it they will refuse to see you as a patient again. As a mother and medical professional I complained about the poor medical help my daughter received by the on call doctor and now Longmont Clinic refuse to have her as a patient. Way to go Longmont Clinic for further putting my daughters health in jeopardy. I don't recommend this so called medical practice to anyone! read more

Since UCH has acquired LC it has been terrible. Prices appear higher and the turn around for a appointment is ridiculous....over two months. Their solution is to get a real quick appt. for serious issue and make another for well check. Basically splitting 1 appointment into two, therefore two charges. Ridiculous. Shopping for a new office. read more

My obgyn visits were with Dr. Finnigan. He cancelled my appointment without notification and asked his nurse to speak with me while he hid in a back office. She relayed several excuses on his behalf saying that he 'assumed' I was seeking prenatal care at a different facility since I rescheduled my appointment from March to April. The nurse said that my rescheduling the appointment one month later was his cause for concern, although I was not advised monthly appointments were mandatory. During a previous visit he also said that he wanted to perform different tests to determine if my baby had down syndrome. I refused the tests but offered to present him with recent blood work results proving my superb health. He agreed I could bring him the paperwork but his nurse said he changed his mind about allowing the tests as a substitute. After providing a simple explanation the nurse accused me of being upset. My response was that I was very disappointed but not upset. After removing myself from the situation before any negative words or feelings could be spoken or expressed, I spoke with my brother and he encouraged me to write a yelp review. He could not believe the way they were treating me and making false accusations. Dr. Finnigan's inadequate assumptions about me, my baby and our health care were completely wrong. By the way, my baby does not have down syndrome. read more

Absolutely wonderful service. Loved the people. But then they sent me a bill for over $1500 when all they did was write me a prescription for an antibiotic which I then had to march elsewhere and pay for separately to even obtain. I appealed the decision and got a phone call from a woman who told me if they write any prescription, AT ALL, no matter what else they did or did not do, this makes it a LEVEL THREE situation. ANY prescription. I responded, "Okay, literally all they did was write me a prescription for an antibiotic. You're telling me that is fifteen HUNDRED dollars". Response? "Yes ma'am". DO NOT ACCEPT A PRESCRIPTION FROM THIS PLACE. Go to Urgent Care. I didn't have that option because it was too early in the morning and they weren't open, and I was never told I was going to be charged this amount for a print out of around 6 words and a signature, but it would've cost me $25 at an Urgent Care for the exact same treatment. I'm now out of pocket over $1500. I should have been informed. It's absolutely ridiculous. read more

DO NOT COME HERE IF YOU ARE A WORKING PARENT! I left work to accompany my daughter to her appointment, and received a cancellation call 10 minutes before the appointment (I was already back in Longmont). When I tried to reschedule, they gave me later in the day (I had to return to work) or the next day, or OVER A MONTH FROM NOW since my daughter is a new patient!!! We have had this appointment scheduled for over one month. No accommodations were made, and very poor customer service considering THEY cancelled on US. read more

I have visited urology, cardiology and family medicine doctors at the UC Health Longmont Clinic and have had nothing but great experiences. Dr. Manion in Urology is the best doctor I've ever had, he treats every patient with kindness and respect and literally saved my life 8 years ago when I had kidney cancer. Dr. Eric Benson in family medicine is also an excellent physician. My visits to the UC Health lab and radiology also went smoothly, and the paperwork never seemed to be a burden. In contrast, my experiences with the Boulder Medical Center on Broadway have been mediocre to terrible. read more

This is for the BASEMENT LAB RESTROOM! The Breakdown: There are two labs: one in the main clinic and one in The Basement...yup, they call it this. Service: Great! Never have a problem, get in and out pretty quickly, no excessive wait time. Cons: Weird hours for the the lab in the regular clinic Pros: The Basement tends to stay open after the regular one closes Restroom: Beejesus! I am not sure this even qualifies as a closet, a pantry maybe. Ladies get ready to scrape a DNA sample off your kneecaps. I don't think I have ever seen a toilet closer to a wall before (and I have lived in some crap holes for apartments). Scenario: Pee sample debacle. Stop by the little front desk at the bottom of the basement stairs, fill out a little sheet of paper, get your lab work done and then get your pee cup and a sani-wipe. Head to the pantry, I mean the women's restroom. Throw your personal crap under the sink because there is NO place to put it and just hope to God that some woman doesn't have the magical aim of a dude and manages to pee under the sink. Try to cover the seat with that Armoral stuff we call toilet paper, grab your pee cup, try to sit down and place pee cup below, try not to cut off the circulation in your forearm with the limited range of motion offered by having your knees damn near pressed up agaisnt the cold tiles on the wall, proceed to knock your first pee cup into the toilet. Scoop cup out of toilet, get dressed, wash your hands so no one thinks you're nasty (even though at this point you don't give a piss), walk back to the desk and quietly request another cup because you are suddenly an oaf who is incapable of navigating a rest room made for "The Littles." Schlep back to the rest room, eyeball your purse still sitting under the sink (which you are sure has pee on it now), re-paper the toilet seat, sit down sideways this time and give it a go, pee on your hand, wash your hands, grab your stuff (try not to hit your head on the sink), hand over your dignity at the little front desk. read more

There are a few exceptional healthcare practitioners--Sue Nelson, Gayle Wyckoff, Janet Gelman--but I have had just as many questionable experiences with other healthcare providers over the years and there is absolutely no sense of urgency on the part of support staff (getting a call back or trying to get copies of medical records transferred takes way too long). Here's just one example of my frustrating experiences: When I called to schedule an appointment to see a dermatologist so I could have some questionable moles removed (I've had some removed in the past), I was told I'd have to schedule two appointments: A initial consult and a second appointment to actually have the moles removed. Really?!? It's not like I've never seen a dermatologist there before. Longmont Clinic has a lot of opportunity for improvement. read more

Took over an hour to get in. My daughter got X-rays but they wouldn't burn them to a disc for the orthopedic doctor. Needed 24 hours to do a 2-3 minute job. Will avoid at all costs going back!! read more

The office staff has ruined it! I visited their OB/GYN and while the staff was pleasant, caring, took the time to answer any and all questions but seriously wont go back because of the support staff. I was 10 minutes early for my first appointment but didn't realize there would be a line to even get into the building! 10 minutes later got up to the front desk just to give out my personal information audibly to the downstairs receptionist. Which took another 15 minutes. Finally got upstairs to the office just to be informed (after waiting 10 minutes) that I missed my appointment window and had to reschedule. Rescheduled for 4 days after and got in right away this time. Saw the nurse practitioner who was wonderful and informative! But somehow they never sent my renewal for medication to my insurance. I called them a week ago and again 4 days ago to make sure it goes through but it wasn't until yesterday that they finally sent the go ahead to my insurance! I go through mail order and will probably not receive my medication on time. Completely unacceptable. TL;DR Great nurses/doctors, horrible billing and office staff. Pass on them. read more

If I could leave a 0 star rating I would. I have been here a few different times as well as my husband. EVERY TIME either of us have gone we have walked away shaking our heads because the treatment from the doctor was ridiculous. For each different ailment the symptoms were severe and the doctor would tell us nothing was wrong. My husband was so sick one time and the doctor's medical advise was to drink more water. I question the level of education with these doctors. Perhaps they graduated from the Frank Abagnale school of medicine? My most recent and last experience with the Longmont Clinic was the worst by far. I had a severe ear infection. Because of the time of day it was either the Longmont Clinic or the ER. Trying to avoid a $750 bill to the ER I decided to try the LC one last time. The PA who attended me said there was nothing wrong. He said that maybe it was wax and cleaned out my ear. When I told him that the pain was still excruciating, he suggested that maybe it was my wisdom teeth (I don't have wisdom teeth). I left without any kind of prescription. Two days later my face was swollen. The pressure in my head from my ear was severe and I couldn't open my mouth. I decided to got to the ER. The ER doctor confirmed that, indeed, I had an ear infection. This trip to the ER cost $750. I disputed the Longmont Clinic's bill (citing the diagnosis from the ER Doctor) because I felt that had they treated my ear infection I would not have had to go to the ER. They contacted me and told me too bad, I have to pay it. And pay it in full. The Longmont Clinic if full of crooks!! They will collect your money and leave you untreated!! DO NOT GO THERE!!! read more

I called on Tuesday and made made an appointment for a Department of Transportation physical for the following Tuesday. I have had several of these here over the years. The scheduler was polite and told me to go to the West building which I did at the appointed time. The receptionist at the West building could not find my appointment and told me to go to the other building to Family Practice and ask them. I did, they had no appointment for me and told me they did not do D.O.T. physicals anymore and had not for some time. They referred me to another clinic in town. Thank you Longmont Clinic for COMPLETELY wasting my time, and because I had to take a day off work to make my non-existent appointment, please post your address where I can send you a bill for a days wages. read more

I had some lab work done and I was waiting for the results to come back, which I will have to say came back very quickly. I was unavailable to take the call, so a message was left for me to give them a call back to get the results. The person leaving the message was a nurse from my doctors office, and the number she left for me to call back was the general desk number. After listening to the choice in menu options, I ended up with the receptionist who said if she had them she would give me the results. She doesn't work in my specific doctors office...so I said I would rather speak to the nurse. If you had a question would that make the most sense, and does this violate HIPPA to someone in her position knowing my personal info? After waiting for her to try and get someone from my doctors office, she said they didn't answer her, so they would have to call me back! The biggest complaint I have with the change from Longmont Clinic to UC Health is how impersonal it feels. You can't talk to your doctors office directly, you have to be screened through someone who doesn't know you. We have been there for 25 years. It's not a positive change for me personally! read more

This is written after 5 visits to this office for my 6 month old grandson. So I'm just not angry over a single visit. If zero stars were possible - thats what I would give the Pediatric department. Notoriously, most doctors have zero personality and horrific bedside manner. I expect that basically anywhere. These people from the scheduling desk, to the nurses, to EVERY physician do not care about proper medical care nor do they have an ounce of sympathy. LAZY, RUDE, DIRTY, DISGUSTING FACILITY. The only reason we went is that was the only place who took our current insurance. PLEASE DO NOT TAKE YOUR CHILDREN HERE FOR SERIOUS MEDICAL ISSUES. YOU LITERALLY COULD BE MAKING A FATAL MISTAKE. My grandson is now admitted to a different hospital with severe respiratory infection. Yesterday they said he had a cold. Called today and the nurse could not have been more dumb (sorry, it's the truth) Filing an official complaint. With all sincerity, please, please go anywhere but here. I can't stand the idea of anyone else suffering the way we have. read more

Your review helps others learn about great local businesses.My husband went to GI dr in Feb. She ordered tests and he was instructed to do prep prior to. I'm an RN and several red flags came up after reviewing instructions. Called into her office and spoke w Julie her receptionist. We requested to speak w Dr.. After a difficult and less than respectful conversation received from receptionist, Julie said we would get a call back from Dr.. My husband made arrangements to be available for this phone call. This involved changing schedule not only for him but several others over seas. Unfortunately, no return call ever came! When we called the next day, were told she doesn't return phone calls unless an emergency! Never told this and now we were made to feel our questions were insignificant! No apologies given! Problems continued w our daughter in July. She was instructed to go to Urgent Care by her Dr's. RN when she went to the check in desk was told would be 2 to 3 hr wait. She was also told if she needed an ultra sound ( which her Dr. suggested) there was no ultra sound tech available on weekends. Therefore, she should go to a UC Health Urgent Care or hosp. ER. Why not an on call ultra sound tech for weekends?!? She went to UC Health Urgent Care/ER on north main. My opinion never go there! Only helpful person was Ashley the receptionist. Come to find out, that facility doesn't even employ University Dr's. but use contracted Dr's out of Texas!!! read more

The Longmont clinic is a nightmare. The dr. I have been seeing always seems to be in a rush and has never followed up with me. The billing has gotten my bills wrong for 22 straight months and blame it on a coding issue. After fixing it myself manually each month with my insurance co. they finally claimed to have it figured out for 5 straight months, only to find out they didnt and threatened to send me to collections. I agreed to pay it off in 3 installments. After i paid the first 2, i got a letter saying they were unable to reach me and were referring me to a collection agency. I tried to switch a prescription from my local pharmacy to a less expensive mail in service and it took the longmont clinic 2 1/2 months to get the prescription in correctly. I had to call about 5 times and i was without my medicine for months while I waited. One polite nurse called to apologize, but it still took about 8 weeks too long. I paid off my bill and will never step foot in that terrible clinic again. read more

Went there in the evening and the sign said 2-3 hour wait. Went the next morning when it opened at 8am and I had a 45 minute wait. Receptionist was excellent, doctor was excellent. Here is a suggestion, for better patient satisfaction and to create more revenue, ADD A DOCTOR to the urgent care team. My family and I go there from time to time and it is consistently a 2-3 hour wait, what sense is that?! It is like having one line open at Safeway. read more

The Longmont Clinic has the worst patient services I have ever encountered. The support staff is completely uncaring and totally incompetent. I like my doctor, but the whole operation is a total nightmare. You call, sit on hold for an unreasonable amount of time, someone finally answers, asks what doctor you want to contact, and then you are put on hold again for even more unreasonable amount of time. Once your doctor's receptionist finally picks up, they are merely qualified to make an appt several weeks out. You need a prescription refill? Good luck. I take a once daily medication and typically have to wait 3 to 4 days for it to finally get called in. Billing? A total joke. Expect countless calls with no resolution. They have some decent doctors, but the whole experience is a total nightmare. If you want a reasonable, mediocre healthcare experience, I would recommend you find somebody not affiliated with this clinic. Their front office, back office and management are simply incompetent, uncaring, and likely in violation of numerous regulations. I can deal with stupid once in a while if it comes with a smile, but this place is stupid every time with attitude. An enormous waste of my time. Avoid at all costs. read more