This company services the lavish landscaping at Santana Row (a business district that can just throw money away on landscaping without needing to check their invoices too carefully).
My HOA manager included a bid from Jensen that caught my attention since their pricing seemed mid-range (an intentional trick that manipulative management companies are taught to nudge HOA boards to select certain vendors). However, they made the mistake of including one of my neighboring HOA property on their reference list. I contacted the reference and luckily he told me he was planning to quit Jensen since they padded their invoice with work they did not actually do and he caught them. The way Jensen handled the problem is what rubbed the reference the wrong way. They refused to admit that there was a mistake, but he took before and after pictures of the missing item, and after he reported his finding, they tried to sneakily add the item and pretend it was there all along.
Large companies like Jensen are basically just marketing companies trying to suck the funds out of HOA boards that don't understand financial details and how to audit invoices. The leaders of these companies should be put in prison for fraudulently padding invoices with work they don't intend to see through.
The only reason I gave Jensen more than 1 star is because they made my neighboring HOA property look better than New Image Landscaping did, which was the original builder choice of crooked landscaping company that just stole money for "mow and blow" services. But we found a couple of more honest companies who did better and at a more competitive rate. Basically you should stay away from marketing companies that hire former used-car-salespeople. read more