Predatory, Aggressive and Dangerous practices - Avoid at all costs…read moreI have been a patient with Canton Smiles for over 2 years. I have periodontal gum disease and my treatment plan was to close the gap in my 2 front teeth in order to proceed with a treatment in hopes that they can treat avoid extracting my teeth. They referred me to a prosthodontist and I have been under her care for about 18 months, and alternating cleanings between her office and Canton Smiles. Yesterday, after being examined by my prosthodontist and my orthodontist I was referred back to my periodontist in Canton Smiles for treatment of inflammation behind my 2 front upper teeth. I scheduled and appointment at Canton Smiles with Dr. Schatz. Instead of receiving medical care, I experienced predatory bait-and-switch. First, the periodontist Peter Schatz was completely unprepared and asked me what my own treatment plan was. After explaining my history, he diagnosed a periodontal abscess and left me to go "consult" with Dr. Reza. Dr. Reza then came to the examination room and proceeded to push and extreme financially motivated scheme to extract 8 of my front teeth for bridges. I asked to consult with my prosthodontist, and reminded him that I was there to treat the inflammation in my gums. I was then approached by the front desk lady to discuss my the treatment plan for extracting teeth and bridges. Once again, I had to ask about the treatment for the inflammation, she said she would need to speak with Dr. Schatz. She again returned and told me that Dr. Schatz was going to be sending a script to the pharmacy for the abscess and he would not be willing to treat my abscess until my 2 front teeth were extracted!!! Extremely dissatisfied that Dr. Schatz couldn't find the time to discuss his the treatment for my abscess, I asked her to send the treatment plan to my prosthodontist and I would discuss it with her. I immediately consulted my orthodontist, who shared his disappointment with how Canton Smiles handled this abscess. He confirmed that he is aware of my bone loss issues, and that he does not see the red flags being raised by Canton Smiles' extreme claims. Canton Smiles tactics feel more like an attempt to bully me into expensive, unnecessary surgeries. They care about money, not medicine. Stay far away.

Still a Great Dental Office…read more The staff is friendly, professional, and helpful. This is a different kind of dentist office. They have great service and payment plan options too. They care for their patients and their teeth. It's truly a pleasure to meet with Dr. Alemzadeh he has great patient chair side manner.( very reassuring). My personal experience here has been exceptional. I still recommend their staff , drs, and office staff

Their facilities and pediatric staff are great. Adult dental care, not pleased. Every time I ask…read morequestions about recommendations, treatment options, hygiene routines etc I get talked to like I'm an idiot. The new dentist- Grubler I think his name is? very rude and will not listen/ is not patient centered and thinks he knows everything. If you want a dentist that will hear your concerns, consider alternate (less invasive treatment options) or even take the time to talk about toothpaste recommendations, he's not your guy. I will not be seeing him again. Will stay here for pediatrics but I'm personally finding a new dentist for myself.

I wasn't pleased with the care I received The DDs was…read moretaking off a crown to reattach and pulled the wrong crown and it flew to the floor!!' I left and someone else did it They did refund my money . The oral surgeon there ( Dr M Chislm ) had his own practice when I went to him. He preformed 2 dental implants on same tooth!! Both failed. One hurt so much because it was infected He didn't even ask me to come in. It's a franchise

Go to this dental office if you want your insurance benefits maxed out and a surprise bill showing…read moreup in your mailbox later. They openly admit they do not verify EOBs because it's considered a "courtesy service," yet they have no problem upselling unnecessary treatments like nitrous oxide for children -- knowing it may not be covered by insurance and isn't always medically necessary. This office caused me so much stress that I transferred my child to another dentist for a second opinion. Turns out only 1 of the 3 molars they claimed needed treatment actually needed work. That alone says enough. SCAMMERS ! Oh and they don't tell you the charges until arrival. I've received 3 different charges for one tooth and a surprise text for a balance owed. Contacted Human Resources to have the 216.00 charge removed after paying $130 and having Aetna insurance. The wait to tell you the charges part of the strategy & then they have you sign the estimate to throw in your face that you signed it. Organized CRIME, on to the BBB for my next review on them... The front desk staff were nonchalant and unhelpful throughout the process, and management seemed more focused on swiping cards than properly running the office or helping patients understand charges and treatment plans. I guess those fancy decorations and showroom-style furniture have to get paid for somehow. . Don't waste your time here it's all about the money and charges. They will use up your insurance just on fees and up sales, and also have you to pay out of pocket. Wish I could leave 0 stars. And honestly, some of these Google reviews feel way too scripted to be believable.

This place is the worst. They tell you that your kids need a ton of work that they actually don't…read moreneed. They are money hungry and Dr. Nia the wife is disrespectful and doesn't know how to work with kids. She was very unprofessional and rude while my son was crying. Do not take your kids here.

This is seriously the best dentist office our family has ever been to. Staff is so friendly and…read morethey make the whole experience so convenient. The dentist here was a rockstar also, he did cleanings and dental work. We were in and out and got a nice new patient discount too.

This place is clean and the staff is so friendly! Hooray! I instantly felt welcomed right when I…read morecame through the door. The lobby was comfortable. I appreciated that they reached out to me to let me know that they had an earlier opening so I took it. The cleaning and bedside manner was all very professional and detailed. I wish I would have caught my technicians name because she was great! There was some initial confusion about me opting to go fluoride free but they figured it out. When the dentist came to finish the appointment he was nice and took his time. I like that it didn't feel rushed. This place has better hours than my previous dentist and it's actually closer to my house. Highly recommended