Dr. Botts is patient, caring, and listened to my concerns. He performed extensive surgery on my…read moreleft shoulder and left wrist for carpal tunnel. Monica Rodriguez, surgical coordinator, is amazing. She made sure I understood what to expect and followed up with physical therapy orders. All office staff were welcoming but Monica really stood out! My only complaint is that I left a message for the medical assistant and NEVER received a call back. I reading other reviews, this seems to be a common complaint.

As a new patient, I saw Dr. Botts and had a similar experience to other reviewers here. I found…read morehim to be distant, rushed and not really present at all. I don't need warm and fuzzy, but his lack of bedside manner was severe. He barely glanced at my x-ray to confirm I had arthritis in my right knee and rattled brief, perfunctory answers to my questions regarding surgery and other options. He seemed annoyed that I was even there. When I left the office after receiving my treatment, it was packed with patients and most of whom were standing, some on crutches, due to lack of seating. His office is an absolute unprofessional nightmare. I called multiple times to follow up a prescription that was supposed to be called into my pharmacy. I never got a call back or the prescription handled. When I was able to get a hold of a live person, I was only told another person handled that I would have to leave a message for her. I would never come back here and caution you to move on in your search for an orthopedic physician.

Knowledgeable , kind and amazing doctor. He takes his time…read moreand listen to you. I'll recommend Dr. Sobeck to all orthopedic patients.

Great Dr but his staff needs to do their job correctly and communicate. I'm still waiting for a…read moremedication to be called into the pharmacy.

Enjoyed meeting Dr Moses today. Happy to hear my hand cyst is not a big deal…read more My husband saw Dr Moses a few months ago to remove a cyst on his finger all good now!

The doctors are fine but GOD HELP YOU with anything administrative. They've been taken over by…read moreFacey and it is SOOOOO bad that I'm considering leaving this practice for anything not in that network. As others have said, you cannot just call the office. Ever. You are forced through to Facey's completely incompetent and inadequate system. I'm 3 weeks in to trying to get a copy of my medical records. They send you to MyChart but then NEVER check messages or respond. I call and I'm #21 in the queue, waiting on hold for HOURS. And it's not just during "busy times," it's ALL of the time. Put it this way, I would take the DMV any day over dealing with OSS/Facey now. Such a shame that this behemoth of monster has swallowed a once great practice.

We love Dr Brokenthal. We've seen him twice - once for a break and once for a musculoskeletal…read moreinjury, and both times he was thorough and proactive. His sense of humor is such a bonus, especially with small kids who are scared and in pain. Hopefully we won't see him again any time soon, but we'll know where to go if calamity hits.

I have not even had my appointment with doctor yet, and I am already deeply disappointed with this…read morepractice. When I called to schedule an appointment, I was connected with a staff member named Craig at the front desk. His behavior was shockingly unprofessional -- he was rude, dismissive, and clearly rushed to get me off the phone. He asked inappropriate and confusing questions, showed zero patience, and made me feel like an inconvenience rather than a patient. If this is how new patients are treated before they even walk through the door, I have serious concerns about the overall quality of care at this office. Craig seems to genuinely dislike working with people, which raises the question -- why is he answering phones at a medical practice? Front desk staff are the first point of contact and represent the entire practice. Craig's behavior is damaging to Dr. Brookinghalt's reputation. I strongly recommend the management review how patients are being treated by this individual.

Dr Silberstein is so kind, and caring. He has been my doctor for many years and cares for my…read morefamily too

We have received excellent medical care from Dr. Silberstein and the Century Medical Group. The…read morestaff has been very friendly and professional. We highly recommend them.

Do not go to Yuri's office! You may eventually get what you need done, but you'll be disrespected…read moretime and time again in the process. You'll wait hours in the waiting room--I was in so much pain that I was sobbing for truly almost 2 hours waiting for my first appointment. Then they tried to give me X-rays I already had received. When I saw the doctor the first time, he did not give a single fuck that I was sobbing due to the amount of pain I was in. In fact, until he looked at my MRI it was clear he thought I was being dramatic. We get past this. Surgery to remove my MASSIVE herniated disc (in fact he gasped every time he pulled up the MRI even AFTER he'd removed it from my back, but we're not there yet). His surgery center that he owns is TRASH. They did not allow my partner to stay with me pre-op. Then when I had barely woken up from SPINE SURGERY the nurse put my bag of clothes on my stomach, told me to get dressed, and left. I was in so much pain, out of my mind, and left alone. THen she came back, wheeled me outside without checking if anybody was there for me, and gave me a sheet of instructions claiming I was good to drive home myself. Wrong and unprofessional and MEDICALLY FUCKED UP TO THE POINT I SHOULD FILE A COMPLAINT. Months later at my follow up, I told Dr. Yuri Falkenstein that I was still in a lot of nerve pain. He said it was normal but I was welcome to get another MRI and then he'd call me to see if I needed further treatment. I got my MRI, had my sister in medical school go through the results with me while I waited for the call, and then he never called. I'm only writing this review, after all of that, because I messaged the office this morning saying "Hey can I get the call from the doctor? Can he let me know I'm all good?" and his office assistant called me to say "nope!" you gotta come back in and pay your copay and be disrespected while you wait hours to see the doctor for seconds! Well of course she didn't phrase it like that, but that's how it comes off. The lack of patient care is despicable, and their OSS physical therapy office sucks too. If you're referred here, ask for something else.

My relationship with Dr. Yuri Falkenstein and his office are the worst in my entire life. DO NOT GO…read moreTO THIS PLACE! I have been in excruciating back pain for several years on and off. I am an otherwise extremely healthy, trim, and very active person. Excruciating and ongoing pain is debilitating. Physically, emotionally, psychologically. Yuri Falkenstein was recommended by my GP. At first, Falkentein seemed knowledgeable. I received an epidural for my pain and it relieved me for several months. I was diligent about PT and pilates to strengthen my core, but when the pain returned in my back and hip my PT therapist said he thought my hip was just as much of a pain source as my back. When I reported this to Falkenstein, he glibly said "He's not a doctor." I then went to a hip doctor and it turned out that I needed a hip replacement, as my joint was bone on bone. I got the surgery immediately and recovered quickly. It relieved the pain but a few months later it returned, now in the form of sciatica - excruciatingly painful down my right leg. Falkenstein is always at least an hour late for every appointment with no accountability and no apology. In my multiple visits with him never looked me in the eye, not once. Stupidly, I went back to him - perhaps afraid to change back doctors at this point. He took no accountability about misdiagnosing the hip issue. He ordered an MRI to set up for another epidural. I never heard anything from the office about the insurance approval. After not hearing for weeks, Melissa, who takes care of insurance, was unreachable. She is negligent and poor at her job. After SIX WEEKS and calling numerous times I reached out to my insurance myself and learned that the request had been declined WEEKS before. No one told me! They had not received enough information from Falkenstein's office and Melissa never responded to them to supply what they requested. She promised to resubmit but nothing happened. After not being about to reach her again, I WENT TO THE OFFICE and insisted I see her IN PERSON. She made excuses and said she would resubmit again. It was as if I was annoying her. Once again, I never heard from her. And then was told by my insurance that she did NOT supply the information requested. Not being able to see Falkenstein in a timely manner, I made an appointment with his associate who gave me some sort of muscle shot for temporary relief which proved to be ineffective. Finally able to get into Falkenstein a week later, (and after another hour wait to see him) he gave me yet another localized shot and ordered yet another MRI, for insurance approval. The shot was ineffective. He asked me to make a follow up appointment. The woman at the scheduling desk office was nothing short of nasty. Mean and a hateful attitude. I wish I knew her name so I could mention her here. When I asked if my latest MRI request was marked STAT, noting that I could not live in this kind of pain, she said "You have to follow up on that yourself, no one is going to call you." And that I needed to check every day on my own through the portal. She said, "I'm not I.T. and I don't do that." (I have never been to any doctor where the doctor's office does not follow up with the patient.) When I said that I could not leave the office without knowing how to follow up on it, she said "It's not part of my job." A kind woman overheard and led me through the process of accessing the portal. I checked every day for a week. Nothing. Finally, at the end of my rope, I changed doctors, (as recommended by my hip doctor) to the wonderful Dr. William Costigan at Congress Medical. It was at Costigan's office that I discovered that if an MRI request is denied, out-of-pocket cost was only $450!!! I would have gladly paid for that but it was never brought up as an option!!!! I waited for MONTHS for this and no one told me. Dr. Costigan was able to get the MRI and Epidural insurance approval IMMEDIATELY. That day!!! I got the MRI and the office called after o see how I was and make sure I got in. Having it examined by Dr. Costigan, I was told that the condition I have is congenital spinal stenosis. Which is inherited and contributes to degenerative spinal disase. Falkenstein never mentioned this. I have five bulging discs and multiple bone spurs. I was also told that the shots I received at Falkstein's office were the wrong choices for my condition which explained why they were ineffective. AND I GOT THE EPIDURAL 3 DAYS LATER!!!!!!! Everyone in Falkenstein's office seems angry, ineffective, and rude. No patient care. There is no follow up, no bedside manner, no respect. That comes from the top. I am relieved to now be in good hands. Nothing remotely human is factored into the care at Falkenstein's office. There are people who become doctors because they have a calling to help others, and others who do not have basic empathetic instincts and who should not be dealing with people at all. They may as well be a car wash.