Dr. Jacobs has been my eye doctor for almost 20 years and I highly recommend him. Due to covid his…read morefront office staff has changed on me but they are still wonderful & very helpful.

One of the most pleasant and informative doctor visits I've had in my life. The receptionist, whose…read morename I believe was Nancy, was incredibly friendly and personable. Dr. Jacob's was sharp as a tack, witty, and as genuine as they come. They performed all tests, educated me on the status of my vision impairment, and had me fitted with a GQ style pair of frames in an hour.

Loved Dr. Hatton and team! Dr. Hatton was super helpful and I was happy to avoid that "puff" exam…read morethey do at the beginning. They have all the latest and greatest technology and I didn't have to dilate my pupils. They saw me right away - I was in early and they saw me a few minute before my appointment. Parking is easy because it's reserved and directly in front of the office. Edit - I booked on zocdoc.

To preface: I have worn glasses for 17 years and contact lenses for 13 years…read more Hands down, this was the worst experience I have ever had at an optometrist's office. Here were the highlights (or lowlights if you will) of my experience: 1. On my first appointment I arrived on time and it was 45 minutes before I even saw Dr. Linda. I had the first appointment of the day and I had scheduled it that way intentionally so that I could minimize my time away from work. The technician who ran the initial tests and showed me to my room saw the doctor come in and commented, "She's late again". 2. I had both an eye examination and a contact fitting evaluation.. I was given a contact lens prescription and a trial pair with less power than mine because they did not have my high power lenses in stock (this is typical in my experience). I put in the lenses and immediately mentioned that they right lens did not fit well. In response, I was told that it sometimes takes up to 15 minutes for the contact lens to settle. I was then told that I could check out at the front desk. I looked at the doctor in surprise and asked, "Are you not going to look at the fit of my contact lenses?". I was told to try them out for a week and if they didn't work I could come back. 2A. Unsurprising, the right contact lens indeed did not work out. So I had to make another appointment and come in again. After the 2nd appointment, I asked if another trial pair would be ordered. I was told that they could order another pair and then was pressured into purchasing a year supply right then. I responded that I was not comfortable with buying a year supply before I had even tried my new lens after which a few more attempts were made to get me to purchase a year supply. 2B. I picked up my 2nd trial pair of lenses and when I got home, I discovered they were not the right prescription. I called and the woman who answered the phone first tried to convince me that they were correct (which they were not) and then agreed to ship the 3rd pair to my apartment. 3. I also ordered two pairs of lenses after my initial examination, one for glasses and one for sunglasses. After the time frame for their arrival had elapsed, I called the office and was told that they had arrived that day and I could come pick them up. 30 minutes later, they called me back and I was told that while adjusting my glasses, they had scratched one of the lenses past the point of being able to use it. They did apologize and told me they would expedite the order of the replacement lens and that it would arrive on Monday of the following week. I called on Tuesday of the following week when I had not heard from Optix. I was told that my lens was in. I responded that I would pick them up on Thursday when I was there for my follow up contact lens fitting from 2A. 3A. When I arrived on Thursday, I again booked the earliest appointment available (8:45). Dr. LInda walked into the front door of the office at 9:00 with shopping bags and gave me an unfazed greeting. I was shortly after led into a waiting room. I left the room and asked if I could get my glasses fitted (with the replacement lens and all) while I waited. I was then told that the lens had not arrived. Not only had they NOT been expedited but I was falsely told that they had arrived when I called. So it took me one more trip to be able to get everything that I had ordered. 4. When I first saw Dr. Linda, she suggested daily contact lenses. I mentioned at 3 times during the appointment that I was worried they were cost-prohibitive for the frequency in which I use my contact lenses. Despite this, I was told they were ordering a trial pair of dailies for me in my prescription. I asked what the price was compared to my monthly contacts and they were indeed more than I wanted to pay. When I expressed this and asked for a trial pair of my old lenses I was treated with contempt and the response "So you're NOT interested in daily contact lenses at all?". No... 5. I was charged for a special mapping of the eye. I have seen these services offered at other places when you fill out your paperwork but there was always an opt-in/opt-out option. Not at Optix. I said that I did not agree to this service and they referred me to the sheet I signed saying that I was responsible for anything that my insurance did not pay. I agreed with this to an extent, but pointed out that on my examination sheet (which was left on the table) the box saying 'Patient declined mapping' (or something to that effect) was not checked and was not even mentioned to me. After I said this the receptionist reached over and took the paper saying, "That's for office use, not patient use." However, in the end they agreed to not charge me for the mapping. I will never be returning to Optix EyeCare & Gallery or Dr. Linda Fain Hatton. It was absolutely the worst service I have received. If you value your time and your money, do not go here.

Saw me as a walk in to repair my sunglasses that was missing the end of a screw. Got me in and out…read morein 20 mins. Front desk woman was amazing, thank you!

Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

Doctor Norton is great. Staff is always friendly, informative, and helpful. Love they always seem…read moreto have the latest equipment. Full service with lots of frame options. Great location just South of Northwest Highway and Dallas North Tollway.

I'd give them no star if possible! I made an appt. to have my eyes checked and the assistant who…read moreanswered the phone when I called to make the appointment DID NOT mention that an optomap retina & macula imaging exams were required. I found out that these exams were required on the day of my appt. so I couldn't cancel it without getting charged. The amount I ended up paying out of pocket was $59 dollars. I'll never go back to this business since their client services are very poor and unprofessional. Making patients aware that there's an out of pocket expense via text message ON THE DAY OF THE APPT. is NOT OK!!

I'm a new patient here and I'm very impressed. The staff were friendly and efficient while still…read morebeing very thorough. Dr. Dau was excellent. She explained everything to me in detail and reviewed all of my options with me. I have never had such a thorough eye exam before and I feel very confident in my results.

Had an appointment and no one came and spoke or said anything for an hour. 4 patients showed up and…read morewent to the back but still no one spoke to us. Waited an hour for a 10:40 appointment. This is not the Chick Fil A of vision centers. Closer to Popeyes!!

Unprofessional! Do not use this clinic. Dallas Cowboys should not let them advertise with this…read morecompany! They billed my insurance again even though the test were in the system. An employee said to do test again and bill insurance again. Expect a 5 hour wait for each visit. Rude staff and wanting you to get Lasik surgery. They do not care about you, only care about taking your money. Worst nightmare ever.

I guess I need to find a new eye care center. Normally there's a pretty lengthy weight in the…read morewaiting room but today I got a call and was told they are running an hour behind. I appreciated the heads up and said should I come an hour later? She said 45 minutes will be fine. Show up when she says to and after waiting another 45 minutes in the waiting room I ask how much longer only to be told another 20 minutes. Well I wasn't waiting around another 20 minutes only to be told another 20 minute. If you value your time don't choose Carter Eye Center

The doctor has state of the art equipment and eye exam was quick and easy. Great selections of…read moreframes and options for the lens. Great staff.

Dr. Ponder is wonderful and professional. She caught my astigmatism that my previous optometrist…read moredid not catch (despite me telling that doctor repeatedly I remember being told about one as a kid and I had my doubts about the slight blurriness I was experiencing), and I was immediately seeing better in more appropriate contacts when I left her office. She is kind, meticulous, and I appreciated that she explains everything she's going to do and why. Parking is also easy behind the rest of the mall (in the 3811 building parking), and her staff is friendly. I would highly recommend her.

It had been years since I've seen an eye doctor, so I was long overdue. My wife found this place on…read morea Facebook mom's group and I'm glad she did. The staff were friendly and informative and offered me water while I waited. I showed up early for my appointment and they were accommodating and able to get me in quickly. The tests were really well explained and quick. Dr. Chin was fantastic. He made me feel welcome and answered all of my questions. Highly recommend.

Immaculate, modern office, and great staff. Dr. Chin obviously knows his stuff, and makes the…read morepatient feel informed and comfortable. The equipment he uses is so different and pleasant compared to the kind of optical visits I was used to. I wouldn't hesitate to recommend Thrive Eye + Optical to anyone.