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    Jerry L Latham, OD

    5.0 (1 review)
    Closed 8:30 am - 5:30 pm

    Services - Jerry L Latham, OD

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

    Jerry L Latham, OD Photos

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    11 years ago

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    MyEyeDr

    MyEyeDr

    3.8(40 reviews)
    0.0 mi
    $$$

    Exam completed. Diagnosis explained. Recommendations made for specialists. Courteous &…read moreprofessional. I'm in a rock band. The only thing that was annoying was the volume of the waiting room music. Never mind the depressing songs. Just saying.

    Dear Office Manager,…read more I am writing to file a formal complaint regarding my recent experience with your office, specifically involving a staff member named Shaye during several phone interactions. I contacted the office multiple times seeking assistance and clarification about services and coverage. During each call, I remained polite and respectful. Unfortunately, the tone and manner in which I was spoken to felt dismissive, unhelpful, and unprofessional. I did not receive clear guidance despite calling several times, and the conversations felt focused only on payment rather than patient care and understanding. As a Medicaid patient, I left these interactions feeling judged and unwelcome. This experience was deeply upsetting and made me feel discouraged about seeking care through your location. No patient should feel uncomfortable or ashamed when trying to access medical services. I am requesting that this matter be reviewed and addressed. At minimum, I hope additional training can be provided to ensure all patients are treated with respect, fairness, and professionalism regardless of insurance type or background. Thank you for your time and attention to this matter. I would appreciate a response regarding any steps taken to address this concern. Sincerely, Lisa Harmon

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    Southwest Vision Center

    Southwest Vision Center

    3.8(14 reviews)
    5.3 mi
    $$
    Certified professionals
    Offers payment plans

    First time seeing Dr Mario and wow! So impressed with his incredible bedside manner and…read morepersonality. Everything was perfectly seamless and a great experience. I've never been so happy with an eye doctor before!

    I came into the center with my mother wanting to switch to contacts and get new prescriptions, so…read morewe both needed exams. I got set with doctor Maria Soto, when she came in she seemed a little stressed when I first met her. I was a little concerned something was wrong so was genuinely asking her if she was okay. She said she was fine and I dropped it, after that we seemed to be alright. I had questions about payments and she directed me to the front desk, the ladies there were really nice and we sparked up a decent conversation as well! When I came back to the examination room she said she was offended by me, I was confused by this since I never said anything or implied anything offensive. I asked her what she meant and she said how I asked how she was doing "pissed her off" I was genuinely shocked that me asking how she was doing had made her upset. When I was telling her I was just trying to be an accommodating client and trying to be helpful she said I was turning the tables against her and that she did not need any talking and to forget it. She said she would carry on with the exam, but at this point I had enough. We went into an argument about it in the lobby and in front of my mother, with her also being appalled by Maria Soto's reactions. We are not coming back here ever again and if you do get Soto, do not try talking with her or get personal with her. She gets easily offended and will make you regret trying to making small talk or asking even genuine questions.

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    Southwest Vision Center - "You deserve the best."

    "You deserve the best."

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    Dr. Haley Vasilko

    Jerry L Latham, OD - optometrists - Updated August 2026

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