I needed a thermostat, drove 60 miles to Omak, depended on the employee to sell me what needed…read more Got back and part did not fit, leaked water all over because of no gasket. I aksed for one...told DID NOT NEED IT. It does not fit. Contact made with parent company, they stated part was correct. NO IT ISN'T! I can go back for the $8 part and spend twice that on gas. OR...they will send me a courtesy card so I can go back to a business that did not do as asked. I repeated my request for one with a gasket. No reversal on credit card, that is too easy. I went to NAPA site, typed in info and up came the correct parts. So...NO O'Reilly did not make me a happy customer. Typical tactics of making it more difficult than it is worth.

Not very helpful went in to ask questions about some products and was told just to go see what they…read morehave in stock but I didn't know what I was looking for and thought they would of helped me out!

I am disabled and suffer from a mental illness. I bought a 2017Ford Escape from this dealership. I…read morewas taken advantage of as they overcharged me by 9000 for car. When my kids called to complain to dealership as they have power of attorney the dealership said they would only give 4000 for car if returned. I owe over 9000 to finance company. Don't buy a car from this dealership! If they'll screw a mentally ill woman they'll screw anyone.

Coming from someone who has purchased 3 vehicles from Jess I will say Jess Auto used to be a great…read moreplace for locals to buy new/used vehicles and a great option for parts/services but ever since this company got rid of their best manager and brought in a new one, this dealership has gone to complete shit. Don't waste your time here!! The costumer service is terrible, communication is nonexistent, any chance they have to fuck you over they will. If you're in the market for a new vehicle; go somewhere else! Jess is not the place to do business with!!!

Called all week to talk to Kevin about my 05 Yukon XL engine potential rebuild. First talked to a…read moremechanic on Monday. Said Kevin is out for a day or two. And to call back if you don't hear from him. Called back on Wednesday. Woman took my same info. Called back on Thursday, again same woman took my message and said he was in Mazama working on a vehicle. I said I'm literally in Mazama as we speak. Probably could have been very easy for "Kevin" to stop by for 5-10 minutes. Here it is Friday 3/27/26 at 7:00 pm. No follow up. But contacting Fletchers came as a referral from a reputable Twisp shop. Not impressed with their follow up. Especially as I called 3 out of 5 days during the week. And no call back.

They went above and beyond to make sure everything from the brakes to the fluids were all okay…read more Found and fixed the issue quickly and had me back on the road. Thanks Jacob! Would highly recommend this business!

There service is terrible they wasted my time ran my credit and sold the car that I wanted 2 times…read more Bothered me at 7 in the morning and wasting my time then sells the vehicle Lorin Combs your a terrible salesman. Money hungry for a sale!! It's okay Omak Dodge was gave impeccable service and Adam Rounds is the man to speak to he knows how to sale a car and keep his word on it! Will never ever consider or recommend Sunrise to anybody. Not a fan of people who waste others time...

Beware if you purchase a used vehicle with no code lights. I suggest you buy or borrow an OBD…read morereader and bring it with you before signing anything. Codes can be deleted making a vehicle appear to be without issues until you purchase it, drive it around for a week and then find out over half your cylinders are misfiring and there's severe safety recalls you weren't informed about. When you think going to a dealer is going to be safer or more honest than a private party, think again.

It's our tradition to find a local ice cream shop after Ohana camping concluded. We left…read moreConconully State Park in 104 degree weather and headed to Dairy Queen in Omak. Our families convoyed and decided to enjoy our frozen treat under the shady tree in the strip mall parking lot. CLICK! BEEP BEEP! Trunk door auto locks with keys still inside!!! We call our insurance company to send out a tow technician to unlock our van. Fast forward 2 1/2 hours...yes took them that long to release authorization and ok for RANDY's Towing to arrive. 20 minutes later the alarm goes off and cheers from the Ohana congratulate TYLER (Randy's tow technician/lock guru) on completing the job. As we await the bill Tyler proceeds to explain the company's motto and how the insurance company took that long to release authorization. Moreover Tyler states that they don't treat their customers like that so service was FREE!!! Great customer service, professionalism, & stellar work ethic, RANDY'S Towing and TYLER deserves 5 out of 5 stars! So if you ever need car repair, roadside assistance, or car parts - visit RANDY's Towing and/or ask for TYLER. You're in great hands with these folks.

A BIG shout out to Tyler who was able to unlock my car for me! I accidentally locked my keys in my…read moretrunk yesterday and initially called Roadside Assistance through my insurance. I waited for over 2 hours to get a response and get someone dispatched to help me out in the 100 degree weather. For some reason there was a hurdle for my insurance company to make a payment which prevented Tyler to make it out to me. After almost 2.5 hours of being locked out of my car, I finally reached out to him directly and he was able to come out and help me within 5 minutes. And out of the kindness of his heart, he waived the fee. My family and friends who waited with me, were able to make the 4.5 hour drive back to Seattle. A HUGE thank you to you Tyler!