This is a new business recently established in Chelan, so all of the equipment is brand new and the…read morepricing is very competitive relative to other options. The service is extremely friendly because the business is family owned and locally operated. They also started the business because they want to provide a better customer experience in the area! Very happy with my equipment rentals here and highly recommend!

I stumbled upon Alliance Tool and Equipment in the Summer of 2019 when searching for an excavator…read moreto rent for dirt work on our lot in Mazama. When I called, it was like calling the local general store. Nothing but friendly and cracking jokes and cracking jokes on the phone. They sounded like they were truly enjoying themselves. A week or so later when I stopped in just before closing time, to complete the rental paper work, the whole family was hanging around, helping out. I asked when the excavator could be delivered, the answer was, "Well, we gotta close and load up, so we'll meet you up there in a couple of hours. That's the customer service a "Mom and Pop" store is willing to give you. I'm getting ready to go back at it up in Mazama, as soon as the snow melts and there's only one place I plan to call; Alliance.

My experience was in May, 2022. The Stihl saw technician in 2022 is incompetent…read more This review is STRICTLY for the Stihl Chainsaw Service Desk and does not apply to the irrigation/plumbing and feed side of the store (which is great). I brought in a relatively new professional level saw MS-261CM to diagnose a problem with the powerhead while I was clearing hazard trees along trails on Thompson Ridge after the Cedar Creek Fire. The saw bogged down and died after running fine for only 3 minutes and I couldn't get it started again. The service tech said he'd hook it up and run diagnostics and report back within 1 week. He had it on his work bench for OVER 2 months. I had left messages 3x asking for a status update. After 10 weeks, he called me and said he couldn't figure out what was wrong. He didn't charge me anything and handed me back my 261 with a shrug. To add insult to injury, he reassembled the saw without the master control switch connecting rod (the part to adjust the choke to run and to stop the motor). Fast forward 2 years and I'm down in the PNW Stihl distribution/service center in Centralia, WA and they run diagnostics and under 1 min later, they tell me what's wrong: you have a bad fuel solenoid. They hand me a complete carburetor assembly and say it's covered under warranty. I install the carb in under 15 minutes and my saw is running fine. So my saw was down the entire summer of 2022 when there was A LOT of post fire clean up for no good reason other than the tech couldn't understand the computer diagnostics to identify the problem. One faulty solenoid that was covered under warranty. I sure hope Cascade Pipe has a new chainsaw tech working there now but I will be driving to Sedro Wooley or Wenatchee for future saw service.

Been in a few times and the staff is super knowledgeable and helpful. Cris is the man!read more

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I truly appreciate the associates in this store, never disappointed..When I can't find an item,…read morethey can. Shopping local is always better.

I am disabled and suffer from a mental illness. I bought a 2017Ford Escape from this dealership. I…read morewas taken advantage of as they overcharged me by 9000 for car. When my kids called to complain to dealership as they have power of attorney the dealership said they would only give 4000 for car if returned. I owe over 9000 to finance company. Don't buy a car from this dealership! If they'll screw a mentally ill woman they'll screw anyone.

Coming from someone who has purchased 3 vehicles from Jess I will say Jess Auto used to be a great…read moreplace for locals to buy new/used vehicles and a great option for parts/services but ever since this company got rid of their best manager and brought in a new one, this dealership has gone to complete shit. Don't waste your time here!! The costumer service is terrible, communication is nonexistent, any chance they have to fuck you over they will. If you're in the market for a new vehicle; go somewhere else! Jess is not the place to do business with!!!

I am shocked to see only one prior review. Kevin and his crew were fantastic! I can only guess the…read morepeople living in Omak don't want others to know about this shop, even though it seems everyone there already does. We were visiting family in Omak, and our starter went out on a snowy evening. We went back into the place we were trying to leave, and asked one of the patrons where he's suggest for repairs. Without hesitation, he said "definitely, Fletcher"s." Two others overheard him, and agreed quickly and enthusiastically. So come morning, I took our car in. I entered hesitantly, and noticed they looked really busy. I figured we'd be at the end of a long line. But Kevin Fletcher had a guy on it in minutes, discussed alternative sources and warranties, and had us out on the road in about two hours. For quite a bit less than what we expected to pay. Oh, and it was Christmas Eve. I would never have believed that a car problem could be a pleasant experience, but this is about as close to that as you can get.

Called all week to talk to Kevin about my 05 Yukon XL engine potential rebuild. First talked to a…read moremechanic on Monday. Said Kevin is out for a day or two. And to call back if you don't hear from him. Called back on Wednesday. Woman took my same info. Called back on Thursday, again same woman took my message and said he was in Mazama working on a vehicle. I said I'm literally in Mazama as we speak. Probably could have been very easy for "Kevin" to stop by for 5-10 minutes. Here it is Friday 3/27/26 at 7:00 pm. No follow up. But contacting Fletchers came as a referral from a reputable Twisp shop. Not impressed with their follow up. Especially as I called 3 out of 5 days during the week. And no call back.