Have used Jerrys for many years , efficient , reasonable prices, courteous, helpful. On a scale of 1-10 definitely a 10 +

Disorganized, unprofessional and not responsive Owners wife only responds by text - and she will respond by telling you she's cooking her family dinner and will look into your request afterwards. One afternoon she told us her phone overheated and she had to put it in the fridge that's why she couldn't respond for a day and a half. They leave your house a mess, it took them 7 weeks and almost 10 visits and I still had no ac. I finally had a licensed professional come out and he fixed it within an hour and noted that the wiring had been messed up by Jerry's. Jerry's also tried to say my solar panels were the issue that the "voltage was too high" we had our solar panel people come out and discredit that. We had Jerry's come out again and this time turned off the solar and they continued to say it was a voltage issue. which... once we told them the panels were off were immediately embarrassed and defensive. You'll see a trend in the reviews of the lack of responsiveness. Call the office after 3pm and it will go to voicemail and the voicemail Will be full. See below pics of thermometers left behind and wires exposed. read more

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We had an issue with our furnace/boiler in our basement where it was flooding the floor. A very scary situation because we were getting ready to put in a new floor. They stopped over the next day and took a look. It's an older home and I had no idea how old this furnace was. Jerry was able to look everything over and found a very simple and inexpensive fix. Knowing very little about what was going on I suppose he could've said anything and cost us a lot of money but no-it was just the pump had become disconnected from some other work we had done in the basement. They were very honest to deal with and I will definitely be calling them again should anything come up!!! read more

Beware!!! We paid to have a.c. fixed. Came 2 times. It never worked. They do not return numerous phone calls or answer the door. $300 DOWN THE DRAIN!!! Had to pay someone else to fix it. read more

Be afraid. Be very afraid. I had the experience of the worst customer service similar to Frank M. times five. I do not know the owner(s) of this company on a personal basis and have no animosity in regard to this review. The "woman" answering the phone apparently is mrs jerry who does not like to called on the phone "after" hours. In fact mrs jerry apparently does not like to be called at all. I was calling for a cleaning on a 97-year-old womans' heater which jerry had installed about 8 years ago. I had difficulty reaching the initial contact but when I did I felt everything would be ok. mrs jerry failed to advise me that "they" would be calling the customer prior to arrival. "they" called the 97-year-old woman (I had advised them she was 97 and could not hear) which she did not answer the phone since she was apparently in the bathroom at the time. I called mrs jerry which was after her (HER) hours of operation. She advised me that I called her at 10:30 pm which it was 9:20 pm according to my ATT cell phone and she proceeded to tell me off. I engaged in letting her know I did not know that she used a personal phone for business and perhaps should turn it off. Afterall, how was I to know? I did leave a message which was not too nice for not showing up. She proceeded to tell me that I was rude to call her home after hours. Hell, this is a business, isn't it? She hung up the phone on me. This was all a shame for mr jerry since I own a home which I will be replacing an entire heating system with gas and air. The only nice thing I can say about mr and mrs jerry is that the nativity scene outside their home at Christmas was beautiful, unlike mrs jerry personality. In addition, the nativity scene appeared to be custom built and was life like sitting in front of their gorgeous warm home with all the amenities. My conclusion is that mr and mrs jerry do not need the work or money and are self-entitled or have won the lottery. read more

I had my heater and central air replaced about a year ago and I got to say I was very happy with the service ! I spoke with Matt and he was super knowledgeable and got everything installed and old units taken away in 1 day ! I didn't have to call off work a few times like I had to with other businesses. The crew showed up on time and got the job done professionally ! Very pleased read more

I recently contacted this business to service my heater (that they installed about five years ago) due to the unit intermittently would not fire up. First I got an answer from a woman who was in a grocery store and couldn't talk. I tried again at a later date when she said she would call back and didn't, and she was at a daycare(?). This time she called me back and put Jerry on speakerphone. While I was explaining to him what the problem was and what I had done to try to fix it, he rudely interrupted me to state "we don't help customers who try to fix it themselves". What?! He refused to help me because I replaced a $20 plug-in probe?! Needless to say I then called a reputable heating company that came out and cleaned my gas jets and it's worked fine since. Very disappointed with this business. read more

I just recently called this company to service an AC unit that is blowing warm air. I called them based on the good reviews online. I called & explained the situation & was told I would get a call later that day to schedule service. I did not receive a call back. I called again to give another try & was told they would return my call in a few minutes. Still no reply. Disappointed with their lack of follow through. read more