Too difficult to do business with…read more I traveled a bit out of my way to visit this location because they were the closest authorized dealer that had the 2XL Big Green Egg in stock. I spent time with the owner and we agreed I would follow up via phone or email with the base and accessories I wanted. Unfortunately, after calling three times (each time he was unavailable) and emailing with no response, I decided to return in person the following week. The owner wasn't there, and the employee present seemed more interested in closing up for the day than helping me complete the order. He gave multiple excuses for why he couldn't help. In the end, I traveled a bit farther to the next nearest Platinum Big Green Egg dealer and was able to place my full order in under 10 minutes.

I guess sensor was not working for over a year. I called energy resource and a service man came to…read moremy house and did an excellent job. He was very informative and very friendly. It's a real pleasure having that blue flame gas insert I also have the blue flame in the basement on the wall. If you wanna be warm on those cold days, give energy resource a call that will be glad to help you.

I want to thank The Woodstove and Fireplace Center for their outstanding service and expertise in…read morerepairing my fireplace. For years, I struggled with severe backdraft issues that made it impossible to use. Despite having several other chimney repair companies inspect it, no one could identify the problem. When the team from The Woodstove and Fireplace Center came to clean my chimney, they took the time to troubleshoot the issue thoroughly and offered clear, practical recommendations. A few weeks later, they installed a new cap/damper combination and a smoke guard -- and now my fireplace works perfectly. I couldn't be more pleased with the results or their professionalism. Amanda N.

My fireplace has been giving me issues for years. The owner came in and within seconds diagnosed…read morethe problem and told me what was wrong. He then replaced the switch, for free! It felt so good to deal with the person who is honest and forthright and didn't try to take advantage of the situation. Thank you

So I'm going to give this place mixed reviews for a variety of reasons. In reality its 2.5 out of…read more5 stars but I can only give 2 or 3 and since 3 is rated "A-OK" I will say its basically "ok". Read below for the details if interested. Nothing shady about this place, etc. from what I can tell.... but basically what it comes down to is bad (not poor) customer service that needs improvement. They did however deliver a quality product. My experience: Recently used them for a fireplace gas cleaning. It took multiple attempts to reach their customer service department who, frankly, wasnt very efficient in responding to my call, but was very quick to just book the service and provide details of what is involved in regular maintenance. I was at least pleased to get the impression they knew what they were doing and maybe the individual scheduling appointments was just having a hectic / busy day. At service, the technician arrived, cleaned the fireplace, and in general, did a very nice job. Thumbs up. However after he left (which was probably a little too quickly to try and run out the door before ensuring it fully works), we noticed a problem in that something electrical went wrong that had never happenned before (because our power had gone out and a circuit blew). We called to address the issue and it "needed to be discussed" before they would talk to us about it, The resolution was to send the technician back out. I however did not like the fact that we were initially dealing with a sales men who tried to blame us for doing something wrong when we were just calling for a regular maintenace checkup and after the checkup the fireplace didnt work (whereas it worked perfectly fine prior to the servicing). We should have been dealing with the service department, store manager, etc. Technician came back out, was once again very professional, looked things over and concluded there was definitely something wrong electrically but he wasnt sure what and that an electrician would have to review it. So back to calling the home office. After some more debate, they agreed to send an electrician out to review. Electrician did an excellent job, figured out that something went wrong (clearly after the maintenace but didnt say why/how), and promptly fixed it. Thumbs up to the electrician. However then they tried to charge us for the service after having previously agreed that they wouldn't unless major work was needed. In the end though they held to their end of the bargain... just it wasnt a very pleasant experience... but we do realize that sometimes mistakes happen and hopefully that was just the case in the first technician doing something accidentally that caused a problem. At least now everything works and is back to normal. Its unfortunate they had to make 3 service calls but because they did (and despite the bad customer service), next time we have a problem or require service I will still give them an opportunity to earn more of our business. This could work out for them in the end anyway because we are considering changing the fireplace mantle, stone, etc. and I really know of no other place to go than East Coast.

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

I've dealt with many contractors over the years but Costal Chimneys was one of the best I've…read moreexperienced for the following reasons:Su 1. Extensive explanation of the process of the chimney inspection. Tom is very knowledgable and came with the right tools for the job. As he was performing the internal flue inspection with a camera he showed and explained what potential issues he looks for. 2. After Tom completed the cleaning, she show us all the flammable debris that was removed. Much more than I had expected. 3. Walking tarps were placed to ensure there would be no dirt tracked on the rugs and hardwood floors. In addition, Tom for slip-on "booties" worn while working on the house. 4. Very good communications.. throughout the process. I received several email and phone communications in response to several questions I had about the inspection process. I also received a confirmation call from him the day before the service. 5. Function...My appointment was for 1:30PM...he was at the door a few minutes before. Summary: IMHO, I don't think anyone that uses Costal Chimney would be disappointed in the least based on my experience. RP, Colts Neck, NJ

Coastal Chimneys provides a top-notch service! Tom was extremely professional and performed a…read moresweep with great care to my living room. He had all the proper equipment to conduct a proper inspection and his knowledge was extensive. Like most people, chimney cleaning is always an afterthought but now after experiencing the results, I found a new appreciation for the maintenance and upkeep needed to keep my chimney performing for a long time. Also, communication throughout the process was excellent! 100% recommendation!

fast and efficient, plus friendly service response with questions answered professionallyread more

I'm very happy I chose Central Jersey Masonry and Chimney for our factory fireplace replacement…read more We knew it was time replace our unit and upon inspection, owner Mike verified we had a rust issue that was far advanced than we feared. Fortunately it was his experience that steered us to a unit that was likely in stock and would prevent an extended back-order waiting period. Once the unit arrived, his team was immediately dispatched in full protective gear for the install. However, it was once the install was completed we realized we chose the right contractor. A small install hiccup brought Mike himself to our home at 8:00 at night to correct. THAT'S what you expect from a top caliber company. Something you really don't see in contractors these days. You won't go wrong with this crew!

Overcharges every time. $300 to light my pilot light? This is crazy especially when he did it…read morebefore the winter sesson when he changed $600 to check my fireplace.

He texted me back immediately and came to fix the problem in a week. He also explained everything…read morehe was doing step by step to me while servicing my fireplace. He fixed the problem and I will be calling him back in a regular basis from now on

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

After having roof work done by a roof contractor I discovered a leak in my ceiling by the chimney…read morechase where it penetrates up and out the roof. Calling back the original roof contractor and informing them of the leak they said I needed to replace the siding of the house in the area of the chimney chase at the tune of $4000!! I then began calling other various contractors for this repair and was told all kinds of BS, from having to rebuild the chimney chase, having to wait as they were too busy, too cold (it was December) and told to wait until spring, etc. It was a bad leak and causing damage to my home not to mention the stress caused on me being at the mercy of contractors. So... I kept on searching contractors and came across Up On The Roof Chimney Sweep during I'm sure their busiest time of the year like everyone else's. However Up On The Roof Chimney Sweep promptly returned my call, took my information, promptly came to measure the chimney chase and came back with a reasonable price and did not take advantage of my situation! I scheduled the job with Up On The Roof Chimney Sweep and could not be happier with the quick prompt service and results that were received! It has been a full 2 months with some heavy gusty rains and no leak so this job was given the test of time! There is barely any worse feeling than being at the mercy of contractors when you have a situation that needs to be correctly fixed in a timely matter and not at a contractor's convenience. Up On The Roof Chimney Sweep not only fixed my chimney leak but relieved the awful stress on me from the start with their integrity, price, answering all my questions, and all the way to the finish product which looks great too! I highly recommend Up On The Roof Chimney Sweep and will definitely use again!!

Yes, very good guy. He did an excellent job with my fireplace. Resonable prices also.read more