Purchased a new home June 2026 had the foundation inspected by John from JES. John was trustworthy, informative and offered advice on my foundation going forward. At this time, John did not recommend any foundation work. Foundation was in good repair, which is awesome. Will definitely reach out to JES in the future for any foundation considerations. Thank you, John for your professional service. read more

If I could give 0 stars, I would. It has been a nightmare from the jump. During the sales meeting and inspection, all things were green light go. Then randomly they stated we needed an upgrade to our panel box. Mind you, this would cost more money when we already had gotten our financials squared away with a loan. When I requested that an actual electrician come out and take a look at the panel box, he stated it was fine and would be adequate to finish the job. Shameless money grab? Who knows. Trust broken. Once they finally landed on a date to start the job, several weeks later, it happened to land on the Friday before Labor Day. The crew was at our house for approximately an hour. They came knocking and said they couldn't finish the job because "they thought they saw a snake"..... One would think, that would be a work requirement considering your job entails you working in spaces that critters creep. But, no. They refused to the finish the job due to "the snake". No texts, calls or rescheduling emails have been sent despite our aggressive efforts to get a hold of anyone. Take your business elsewhere and save yourself the headaches. read more

JES reached out and sent a pest control company to treat the areas. They did and additional inspection and are working with us to determine best options going forward. The manager is also working on communication with clients. Thanks! read more

JES Foundation Repair - Waterproofing Near Me - Ashland, Virginia

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up On April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected. read more

They did a great job on my back corner of my foundation, was sinking and they installed piers, 3 yrs later still no issues. They stopped by for an annual service will be doing my crawlspace next. read more

JES Foundation Repair - Waterproofing Near Me - Ashland, Virginia

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(I'm listed in San Francisco but I don't know why - I'm in Midlothian.) The communication at the Midlothian office is absolutely horrible. The foundation repair work was very good, except several items were left undone. I've been trying for two months to get someone out to look at a soft spot in my den floor and the separation between the front porch and the front door that occurred after the foundation was lifted. Rick Myers and Destany Bing took my calls until several weeks ago and now they just ignore me. I would recommend consumers go with another company. read more

I wanted to get an estimate on what it would cost to encapsulate the crawlspace under my house. I young man came in, went under my house to inspect to see what would need to be done. I was hearing some banging noises and come to find out that he had done damage to a few of the joists that were perfectly fine. I think he used a screwdriver. Yes, there were a couple of floor joists that are going to have to be fixed but not as many as the young man had stated at least not until he started clawing into the joists and unnecessarily damaging them. I now have to pay to have those joists sistered before ever considering selling my home. I am very very angry and have lost a lot of sleep over this. Oh and they quoted my $25,000 to do a full encapsulation. In the end. They are not the company that will be fixing my floor joists. Their loss. Unfortunately my cost. read more

We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to address water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating. read more

They have yet to finish the job since Dec 19, 2024 First the first crew dug up the wrong area in 2 places, sent a second team out to correct it. Then a third team was sent out to dig up a drench line with drainage pipe and rock that the first team filled over with dirt. Was suppose to leave with the rock on top without dirt to drain. At the bottom of the basement steps they left a box with a sup pump inside that pulls out all the water, which works, but without a grate to step on as requested and has large holes in it that debris can easily fall into , clogging it up. Not to mention stepping onto a hurting ourselves. There were a lot of problems on the job. A lot more. But they don't care to return and finish. We've used them several times before. But management changed and the reliable, customer service left. Don't recommend this type of customer service and employees who don't know what they're doing. read more

JES Foundation Repair - First drench dug in wrong place - Waterproofing Near Me - Ashland, Virginia

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Horrible work from start to not-yet-finished. I contracted with JES in Richmond VA in the summer of 2025 to perform two foundation projects. Both jobs failed inspection twice. JES promised to return to the property to address the issues, but would not show up. On April 18, 2026, they finally/hopefully addressed the issues. Now waiting for JES to arrange a third inspection so we can complete the job, but once again they are non-communicative. The quality of the work has been amateur at best. I do not recommend at all. read more

The initial work completed by JES failed inspection and didn't seem worth the money I paid. I had my crawlspace encapsulated and my house leveled. Trying to speak with anyone on the phone was extremely difficult until I wrote a review. They have adjusted their work to satisfactory levels but the experience was not great. I was upset with the door they installed. The first attempt was 4 bolts with wingnuts that you had to undo each time you wanted to access the crawl. It was awful. Tyler replaced the awful door with one that has an outswing and simple bolt. I don't know why the first option was ever presented to me... truly ridiculous product that shouldn't be on any home. They replaced the insulation that was cut 16", one third of a sheet, with 24", half of a sheet, as they should have done the first time. It caused a my inspection to fail and hopefully everything passes this time. It really made me wonder why they would deviate so heavily from a plan? What was there to gain? I am not sure how the encapsulation is going to impact my home. There are still crickets in the crawl space. I was under the impression that the conditioned space would eliminate points of entry or environment that would support wildlife. Overall, I am happy that I had the work completed, but frustrated with the experience, feeling like I must look like a total rube or something. They don't deserve my previous one star review because they made good. read more

I had a very disappointing encounter with a salesperson from JES last week. Discovering a water problem is never good news for a homeowner. Then to receive a $20k estimate is even worse news. I was told I would be offered an "efficiency discount" of $2k but I had to sign same day. I explained that I needed to think because it is so much money. I declined because I felt pressured. Im not sure how many people are comfortable signing $20k contracts without at least being able to sleep on it. Found another vendor - no regrets. read more

I recently had JES come out to repair a small section of sidewalk and my front porch. When we were sold on the foam treatment, we were told they would leave just a few small holes. Instead, I was left with a large, uneven, black mound on the porch (I included photos). When I asked the crew why it looked like that, they told me I could just grind it down or paint the entire porch to hide it. There was also a gap left between the slab and the brick that we never discussed. When I asked if they planned to caulk it, I was told not to worry about it--and then offered to pay $600 if I wanted them to do it. I followed up with the salesman, Blake, more than once and never got any resolution. This was all after they refused to honor an emailed 15% discount, claiming it was a "marketing mistake" even though we called to book immediately. I would not recommend this company to anyone. What you're told and what you actually get are two very different things, and when you ask for help afterward, you're pretty much ignored. Avoid. read more

The quick response price is reasonable, and they offer financing with zero interest over 24 months. The quality of work is good; I had work done on my foundation, and when they finished on the side of my house--which is surrounded by grass--you couldn't tell they had dug up my grass. read more

Spent $35k with this company a year ago. Overall I thought they'd done a good job. Just had their rep out for an inspection. He discovered additional problems that were missed the first time, and they want another $14k to fix that. I'm pretty perturbed about it. read more

Being given the runaround by JES. Signed a contract with JES. JES has failed to meet Contractual Obligations as well as their own published standards. - No engineer was onsight during the initial install of leveling jacks. We were told there would be an Engineer insight. No foreman was onsite during the initial sitework. This has led to unexpected and increased costs on the homeowner due to additional repairs being needed that should have been identified by the foreman or engineer had they been present, and that the initial crew did not identify as well as delays on the final inspection. We were told an Engineer was supposed be insight. On the second site visits by an actual foreman to make adjustments to the jacks, he looked at the main beam we were told that should have been identified and fixed during the initial work. The beam was identified during the initial pre contract walk through. Yet it was not addressed during the initial work. The contract and brochures state that JES will come out and adjust the jacks at the homeowners request. After repetitive calls to JES an appointment was cancelled without notice, the points of contact for sight work are hard to reach, do not return calls or communicate changes to the homeowner. An existing jack was left in place and should have been replaced by the initial crew or other crew that had to repair the joists/ridgebeam under the house and identified the fact the jack should have been replaced with their intellijack system. The homeowner purchased the 3 year service plan and JES has failed to live up to those Contractual terms . The homeowner has spent at a minimum $10,000.00 and has had a very unsatisfactory experience with JES management, supervisors and employees. Substandard work was done and the homeowners attempt to get this rectified have been ignored and the bare minimum has been done to rectify the situation. Two back to back no show scheduled appointments 26 July and 8 August 2025. At 2:30 Anthony the Regional Manager said Zach would call and come over after completion of another job, After hrs of waiting and the 6:O3pm Zach was a no show and did not call. No follow up from Anthony. No integrity,No committment to excellence, No communication, just excuses. No pride in their work. read more

I would give this company zero stars if I could. We hired them for two jobs: Fixing a basement leak and replacing the concrete Raising the concrete around our pool so Vubo stone could be installed The basement job left us with a noticeably sloped floor along a 20-foot wall. We were told a repair would be scheduled, but no one ever showed up--and after multiple calls, we stopped getting any response. To fix the slope ourselves, we had to order ¼-inch thicker flooring just to make it even. This cost us an additional $800. The bigger issue is with the pool concrete. When the Vubo installers arrived, they immediately noticed the concrete hadn't been raised correctly. Now, our stonework project may be delayed by 8 weeks unless this company resolves the issue immediately. We've called 11 times in the past 48 hours, including reaching out directly to their regional manager, Dalton Craig via telephone and text. No response. No returned calls. No action. We also contacted their customer service team and felt dismissed and unheard, especially by someone named Stephanie who was wildly incompetent and unwilling to think outside the box to help. Their policy is to "send an email" when there is an issue. I requested she email or instant message her boss and explain the urgency but she refused. Our issue is that if this project is delayed, we could potentially have an inground pool, open, with no fencing. This is a huge liability. Communication has been frustrating at every level. We paid $20,000 for these projects, and we're left with uneven concrete and delayed construction. This has been an incredibly stressful and disappointing experience. I'm sharing this in hopes someone at the company will finally step up and fix the issue. But based on our experience, I would not recommend hiring this company. read more

Blaine was excellent. I am looking forward to seeing the quality work by JES. I was very impressed with his presentation and friendliness.

I hired JES foundation repair in Ashland, VA to do work in our crawl space. The worst experience ever. For almost 10,000 dollars we got lies after lies, unwillingness to take any responsibility by those I communicated with. Brian P. Was the person who gave me the estimate and signed the contract with. Tray was the supervisor who became involved because of Brian's constant lying. On many instances Brian promised do what he had promised to do by the end of the day. He never did it. Tray at the end behaved the same way as Brian. He promised to sign a letter stating that he will come and inspect some of the work done. I believe he said that because he was not ware I had paid JES for all the work. When I told him that I had made the payment in full, I did not receive anything from him. I even called him and left a message but no response. The work has not been completed and I do not expect the do anything about it. A terrible experience and a terrible company based on the behavior of its employees. read more

Matt Grosse was the first person I met from JES. He was so knowledgeable, took as much time as we needed to go over every scenario. We are very impressed with his presentation and friendliness. He keeps in touch with us and has so much patience while we are still considering this large investment. Denise Deihl read more

It's very rare to find a service provider these days who look out for you like JES Foundation Repair did for me. Look at my reviews, I've been doing this a while and I don't mind calling them like I see them. I went into this with GREAT trepidation. I have had so many service providers try to overcharge, never call back, talk over my head, just fill in the blank. In EVERY point of this effort I was blown away. They should get an award for customer service for the communication alone! I set up an inspection and they sent me a confirmation. Beforehand, I got a note. On his way, Corey gave me a call. Then, when he arrived I had a true expert on my hands. Like a CSI episode he gave the problem a detail investigation. Here I am worried about all the other service work I've had done. Corey gave me his professional assessment, we discussed it, and away we went. At no point in my entire experience with JES was I let down. I am a phenomenal fan and will always highly recommend them for your foundation needs. read more

I am so pleased with the work and service JES provided on my father's home. When we recognized a foundation issue and called JES, from our first encounter to project finish, we realized what a wonderful team of people work at this company and do major home repairs like this. We are grateful to have peace of mind now this repair has been completed. Our family highly recommends JES! read more

Contracted for a crawl space drainage system in April 2025 at a cost of $20k, a lot of money for real people. After job was done noticed problems, Sprinkler hose was cut, a drain pipe clogged and worst of all, water still collecting in the crawl space. JES does not stand behind their work nor keep their word. Operators, salespeople and other office workers cheerfully relay your message to the Project Manager who then ignores it. If you are very persistent and maybe a little rude, the Project manager will contact you, promise to send out a tech who will not show up,(has happened twice already). I guess he thinks if he just keeps blowing me off I will eventually get tired and go away, Valuable lesson: Don't fall for slick advertising and catchy jingles, go with people who are trustworthy and stand behind their work. read more

I had used the parent company before and had been pleased this both product and service I July JES of Richmond Va raised a section of concrete sidewalk to take care of tripping hazard. A month later the section and sunk. JES came out and repaired. The sidewalk has since re-sunk. The are now refusing to take my phone calls and to repair. read more

Brian Donald with JES Foundation was incredibly detailed and knowledgeable, very professional and funny, attentive, and thorough in his approach, exemplifying the exceptional caliber of talent that you don't see often nowadays. read more

Used JES to encapsulate my crawl space after finding mold and water damage. The crew was respectful, polite, on time and great guys. It's always a pleasure to have genuinely nice people work on your house. Brian C, Torian W, and Andre G were outstanding and anyone needing crawl space work, ask for them at JES! read more

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The crew at JES is only good at making excuses for the poor quality work. I spent $6000.00 and received work that could only be considered D- grade work . They made promises to return and correct the work and after 6 months of failure to correct the wor, will not even return my calls. Don't believe the commercials, they will take your and return nothing but excuses. read more

A total sham!! I hired them years ago and had to call them back. They do NOT honor their guarantee and will tell you anything to get you to spend your money on needless work. read more

Review for Barbara Hager Brian C and Crew just completed my crawl space encapsulation. They were polite, professional, friendly and patient with all my questions. The project was completed easily and on time. The team left the my property clean. It rained and I can already tell that the drainage system is working perfectly to assist with the water problems. The work performed by Brian C and his Crew is bringing instant results and value to my home!!! Thanks so much!!! read more

My experience with JES was and continues to be a nightmare. Being a first time homeowner, I was still learning about its maintenance. The rep who came out made a mistake about the loan I would need to pay for the moisture barrier and dehumidifier installed in the crawlspace. The rep did not have a good understanding of the loan terms and after an undisclosed introductory period, the monthly cost more than doubled. It was a financial blow. Installation Day. A crew of three came out, one being the project manager. Two men went under the house and having no sub-flooring, I was able to hear every insult, complaint, and curse word uttered for the time it took for them to install it. I heard them say that there was asbestos in the space and that they weren't paid enough to deal with it. Discovering asbestos was concerning and I went to speak with the manager about halting the work until I could have it safely removed. It turned out that it was not asbestos and they proceeded. In the end, the work was sloppy and inoperable. They left a large gap in the trap door where the wires came through, allowing moisture, bugs and other undesirables to get through the gap. A moisture monitor was neither given to me, nor never set up despite that being part of the package I paid for. I took photos and showed the main office. They agreed it was sloppy work and made the same installers come out to fix it. Their excuse was that the weather had turned and it was about to pour. Not an acceptable excuse. As an apology, they offered me two years free of charge for servicing.. I just called to schedule it and there is not record of their offer in my plan. A yearly service fee is $242. Needless to say, I got bamboozled and have learned my lesson. The cost of the service was over $6000. I still have moisture problems, the humidifier shuts off from time to time, the moisture gage was never set up and I can tell that something is under the house because my mother's beagle alerts as if she found a rabbit. Learn from my mistake and do not work with this company. read more

If you expect good customer service after the sale, forget about it. We had scheduled a porch lift, which was not successful. We fully understand that work is not guaranteed for this kind of project. However, our attempts to speak with anyone about other options fell on deaf ears. We called innumerable times and got bounced from sales to service to scheduling. Finally we got a return voice message from a supervisor. When we tried to return his call, we got a message that his voice mailbox was full (we tried multiple times over more than a week). Seems to me that JES missed an opportunity to provide additional services that might have. At the very least, we should have been able to speak to a supervisor to discuss why the work was not successful, rather than relying on the installation crew. read more

This is the worst company I have dealt with in a long time. First, make sure everything they say is in detail in your contract because they will promise a lot to get you to sign and not deliver. Communication is awful. You can call them for days and not get even a text in response. If you use financing through them they will request your funds before the job is even completed. We have concrete splattered on our walls and our brand new plywood subfloor. I have currently been waiting four days to hear back from management. This has been a complete headache and my house is still not 100% done 3 months later. read more

I DO NOT recommend JES for foundation repair. Absolutely do not trust the JES to assess what is wrong with your foundation. JES assessed the foundation damage on my home and developed a scope of work. They completed the scope of work. The Assessment and subsequent scope of work did not address key problems that were wrong with our foundation and the house continued to sag. I called about the warranty. They wanted additional $$$$$ to fix the items that they did not identify in their assessment. They were completely full of excuses as to why their assessment did not include all the damage. They said "that damage did not exist 6 months ago when they did their inspection." However reputable contractors have all said the same thing...that is damage that takes 10 years to get that bad and it could not have happened in 6 months. JES is not to be trusted to fix a foundation, and their warranty means nothing. read more

Our experience with JES was absolutely horrible and we would not recommend hiring them. Our issues started when we purchased a home that had over $50k of repairs done in the crawlspace approximately 4 years ago. What we actually found out was that the work was never finished and never inspected, yet the former homeowners paid for the work. The former homeowners were in their 90's and were completely taken advantage of - we simply inherited the problems. Once we determined that the project was abandoned by JES, we attempted to work with them to resolve the outstanding issues. We were told by their Permit Coordinator that she just recently discovered over 1800 jobs beginning in 2018 that were erroneously closed out by a former employee and she was going through them to determine their status. That in and of itself is a scary number of customers that may have no idea that their work was actually never completed as promised. In a current search of our City's permit site, it appears that there are numerous permits which were never inspected/closed out for projects handled by JES since 2018! To say working with JES and attempting to resolve our issues was a difficult and frustrating endeavor is an understatement. Their honesty, reliability and integrity as a company is absolutely an issue. It has taken countless phone calls, emails and meetings to actually have them complete the work and not without a great deal of effort from us to get them to live up to their agreements. The amount of time, money and energy that they wasted to complete this project was unbelievable. At least eight JES experts - with eight different opinions came through our home. They kept pressing us to accept short cuts - or even worse tried to bundle additional work that was needed so that the cost to finish the original work would not all be borne by them. One of them was downright nasty to us, lied about various situations and argued every step of the way. Even our local Permit Manager was frustrated with the number of issues they caused - including lying to him about various issues. We ended up hiring a structural engineer to inspect the work at several junctures and to ensure that JES completed the job because of our lack of confidence that they were being honest on numerous levels. The structural engineer determined that when JES abandoned the project in 2020, the main beams were replaced in sections at different heights and would not pass an inspection. There were shims that were added in the wrong places, many weren't holding anything up and ones that were missing. The previous owners had paid for crawlspace equipment that was never delivered or installed. It was also determined that the majority of the floor joists, sill plate and band board was totally rotten, which was not fully revealed to the previous homeowner. The former owners also paid for an extended maintenance agreement, which was supposed to be a full review of the crawlspace including equipment and structural merit on an annual basis. It was a shock to know that none of those "experts" cited that the original work performed by their company was done improperly and that there was missing equipment. While we were told that the space needed some additional floor joist and sill plate replacement - it did not reveal all the areas that were in desperate need, nor anything relative to the missing structural or mechanical work. They also confirmed the humidity levels were perfect, only to find out they were well above optimal percentages. Here's the warning for homeowner's that are contemplating hiring JES... multiple sales people told us that JES sells their services in smaller projects. So in other words if an owner needs 100k worth of work, they will not reveal that because a homeowner will not sign up for that much work in one shot. So they piece meal things ... once you are on the hook, they continue to point out "new" problems. Our crawlspace needed a great deal of work performed, but they only focused on the encapsulation and main beam. When we had JES in to review the crawlspace, it was determined that an additional $30k of work was needed - but in actuality it was closer to $60k when we asked if it included everything in the space rather than the "piece meal" version. When we brought in another contractor we were quoted over 50% less than JES for all the additional work. Buyer beware! So where do things stand now almost a year later - the work from 2020 is now complete and has been inspected by both the City and our engineer. We are still waiting for confirmation that the maintenance agreement will be extended. We initially requested the agreement cover the next four years, since that is the amount of time that has passed since JES abandoned the job and received full payment on the work and extended agreement. During those 4 years the homeowners received no value in the annual inspections because the humidity levels remained at high levels, read more

They came for their annual service inspection, and once again are trying to sell me more costly work, when the initial work was shoddy, encapsulating, but not remediating mold. This NEW work for an additional $5k is to correct what the initial contract was supposed to prevent. We're not even talking about the slimy sales tactics they use! read more

Worest experience ever, ended up getting a lawyer. Did not complete job and forged my signature. Was not professional and had no generator. Used our power, blew an outlet. Then installed drill line uphill behind our house instead of ran off. read more

JES came out to do an inspection, where we had some interior water damage. We have an English basement on our 186 year old house. They gave me a few possibilities as to why we had water issues and discussed some options as to what to do from that point. I waited a week to hear back and didn't receive any correspondence. So I had to call JES again..., they told me that the manager had decided that they didn't want to do the job because they weren't sure what they would find when they dug the trench outside. They were afraid that the old bricks would fall out of the wall. Don't bother calling JES..they simply wasted my time. Thank goodness there is another waterproofing company in Central VA that was not afraid to step in and fix the water problem. read more

I would not use them again. One of the reasons I chose JES was there seemed to be many customers with a good experience. We were certainly not one of those customers. The original work, scheduled for one week, stretched out over seven. To be clear though, that included the holidays, so let's call it six weeks. Six return trips were required to finish the work. From the beginning, the on site crews clearly had no supervision. Each time a follow up was scheduled, the foreman was apologetic. But each time, the work was not completed and stretched out longer. There seems to be no formal communication from one crew to the next, or from one foreman to the next. None of these were even our biggest issues. We have a brand new duel fuel heat pump. The trenching process moved dirt that blocked the condensation line, effectively breaking the heat unit. We had to pay the HVAC company to determine the issue, and had to remediate on our own. Also, a heating duct was knocked down and damaged. After a very poor patch job on the duct, JES did agree to deduct the cost of the duct repair from our total bill. While repairing the duct, the HVAC company found a second damaged spot. JES never mentioned the second damage. To give due credit, the foreman assigned to the last few weeks of the job was much better about communication. He answered calls and texts promptly. And I did speak to a manager the very last day of work. But by that point things were pretty out of control already. Everyone was polite and apologetic, explaining that such things shouldn't happen. But it did, over and over. I was expecting some follow up visit upon completion of the job, explaining what we should expect, maintenance, etc. But there has been none. I even wrote to the president of JES. I offered before submitting any review, I would accept an explanation or call or something. Nothing, no reply. As I explained to the manager, I like being a happy customer. I have left many positive reviews on Yelp. I like helping businesses. But here, I just have to be honest. read more

We had JES come out and inspect our damp garage cinderblocks as well as our sinking sidewalk by our steps. We always appreciate honest feedback and recommendations, and we received that from Anderson. When Anderson came out and told us the details, he was not only extremely knowledgeable, professional, kind, funny, explained in detail what needed to be done. He clearly outlined what was important and should be prioritized. He also sent us all the details in writing immediately after our appointment. We didn't hesitate to make an appointment because if Anderson says his guys do an incredible job then we wouldn't want any other company working on our home. It's really hard to come by great customer service these days. So we like to share when we see it. Another review to come after the work is complete read more

JES came to encapsulate our crawlspace and estimated it'd take 4 days. It would up taking 7 days but there were numerous issues with large gaps in the vapor barrier, unsealed holes in the insulation on the walls and they damaged two pipes, causing leaks. The leaks were not present during our pre-inspection and JES put some paper towels down proving they knew about the leaks but never told us about them. The eventually sent A-1 Plumbing in to repair everything but A-1 was equally inept and unprofessional. The dehumidifier JES installed leaked and flooded the crawlspace after running just a few hours. We found it by chance and assume JES never tested it before they left. We shut it odd and called JES who sent a tech the next day. This tech "fixed" the problem and left so we went down to check the unit and it was leaking again. After another call, JES sent a supervisor our who said the dehumidifier was installed incorrectly. They finally got it installed right but if we never went into the crawlspace we'd have gotten completely flooded and screwed by horrible workmanship. Edit (31 Mar 2019): JES management and local supervision came back and went through the installation to make sure everything was to our satisfaction. We're reasonably pleased with their response but they still should have taken this level of care during the install and not to try to remove poor reviews. Local supervision needs to be on site to inspect the work while it's being performed. Edit (30 Apr 2019): The work JES performed failed the building inspection due to them not installing the correct insulation (they used R-11 instead of R-19) so they had to come back out again. This time they arrived in the late afternoon and worked until 7pm but failed to let us know they were coming late so we waited around all day for them to show up. Workmanship was bad, as usual, with areas not insulated and gaps in the insulation. There was no on-site supervision which would alleviate the vast majority of their issues but they continue to underdeliver in both quality and workmanship. read more