I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.

Dr Macintyre Mackenzie, where do I start !!!! My Hero! Why ? You ask? I have been suffering with…read morepain in my eyes, horrible horrible symptoms and I have been seeing another specialist, which I will not say his name, but almost two years of seeing an this ophthalmologist and nothing good was ever done to help me nothing but a big fat bill ! Horrible! And now as simple as my optometrist Dr Demer referred me to see Dr MACINTYRE !!!! Some meds and the right care! I have not had any of my eyes issues! None! "Knock on wood" since I seen him! I have chronic health issues and I thought it was due to all of that! But Dr MACINTYRE said I have Dry Eye! And hands down I recommend him 1000 percent! Great Dr!

Gave me the wrong prescription and are forcing me to come back in to correct their mistake. I have…read moreto call out of work again to go back and they have zero remorse. I will be changing offices after this is corrected.

Hands down, the best eye exam I've ever had. Dr. Sasson was very open to my request to have a…read morefollow-up to again review my very tricky prescription. Excellent service in the front office, too. Highly recommended!

The staff at Optic Gallery were very nice and understanding. Elizabeth and Vanessa helped me during…read moremy visit, and they were both amazing. I went in for an eye exam and to try out contact lenses, and they made the whole process easy and comfortable. They took their time and answered all my questions. Overall, a great experience.

Caring staff who explain process and fees. Dr. Chan gives a through exam and my glasses are ALWAYS…read morecorrect. Manager was professional and honest. Highly RECOMMEND!

Fire the Office manager…read more My wife went to 20/20 months ago for an appointment. The following are In her words....  I picked out 3 pairs of frames for prescription glasses.  Total cost was $1600. One pair of frames was about $1000. One employee that checks your eye pressure,  a Filipino man talked me into trying transition glasses that turn dark when out in the sun. I picked up my glasses & they were just regular sun glasses. If I wanted another pair of sun glasses,  I would have ordered another set of lens that were Rose tint. The only sun glasses I wear, & the only type I have done at 20/20. I had called, they said they would take care of this mistake.    Today,  April 29, 2025. I brought my friend in for her appt., & I was talking to the rude Filipino employee at this office, as I told him about the mistake I called about. He asked me what I thought transition glasses meant.  As I was saying it, he started laughing at me saying that these are not transition glasses. I said right, they're suppose to be. Treating me like I was a fool in front of an office full of patients. He continued to laugh, would not let me get a word in. The doctor came out,  & she  said maybe they're progressives.  She could have actually  stopped,, talked find out what was going on.  why her employee was treating me like garbage. I was embarrassed badly, treated like a fool. I will not go back as a patient. I spent $1000 for useless prescription glasses. They will only replace lens with rose tint. The guy said no to putting in TRANSITION lens. RE: My wife is no fool. Former fire fighter with a Captain title, former Nurse, (not a CNA), at Renown, retired, She knows the difference between tint, rose  tint, and transition lens. She would never get regular tint over rose tint unless it was transition.  All her sun glasses are and always have been rose tint.. She was talked into transition glasses knowing that when in sunlight, they would turn into regular tint since transition lens does not come in rose tint. That employee lied. Straight up liars to cover themselves. When my wife picked up her glasses, she got them and left. Did not have time to sit there and wait to see if they fit right. My wife's friend was standing there the whole time watching this guy laugh at her  trying to read her own paperwork without glasses, struggling to see when this all first started. Do not LIE !!! My wife was crying off and on for hours when I came home early for the appts. we both had in South Reno. It took a lot to get herself together just to go into the doctors. You don't cry for several hours if nothing like this happened at all. She does not know his name, she thought he might be Filipino.  The only way to describe the person not knowing his name. Don't make it sound racist. That's pathetic too.  I highly advise not you avoid this doctor's office RE: My wife just seen your comment and photo. It was YOU that did that and said all that garbage. No wonder you're denying it now that it's on YELP. RE: 5/12/25 (could not respond to original comments) More lies. Recorded conversation in office. My wifecand her friend  wants to see that security camera footage. Her friend that was there lives with us. Like I said before, she told me everything then and todsy.  My wife did NOT do or say anything that would result in your false comments.  I see that on other reviews about you, your GO TO is to blame others who have complained about you. It is you that has the rotten behavior. We wouldn't those people finally getting fed up with your behavior to the point of getting that angry in that office. My wife and her friend just reconfirmed it all with me. You lie, continue to lie. Everybody that has complained about you on YELP, you blame them every time. It's everyone but you !!! I just hope patients there see you for what you are,  a liar and an abusive manager.  We don't care if you offer a lifetime of FREE glasses and exams. She will never go back to 20/20. Hopefully others won't either. We are done with you and 20/20 and done playing your blame game and lies about everyone that complains about you.

For over 10 years, I've been driving to South Reno and had been an established at a really good…read moreoptometrist. They were very thorough and I enjoyed them. For almost 7 years, we've been living in Spanish Springs and I wanted to find something closer to the house. After doing some research, blue tree seemed to be the best place to go. They were able to get all four of my kids, my wife and myself in over two days. The doctor was awesome, attentive and informative. It was a low stress visit for my kids. One of my kiddos doesn't do well with exam, and doc was amazing. Excited to now be a patient here and looking forward to the care going forward. If you're in the market to find a new optometrist, definitely give blue tree a chance. We found that the pricing worked really well with our district insurance plan and they were very helpful with options for our glasses in house and with third party retailers.

I recently wanted to take advantage of my vision insurance and I saw some good reviews for Bluetree…read moreeye care and I thought I'd give it a try. They were able to get me in right away. When I had my appointment I had my two kids and my niece with me and they were more than accommodating to me having them there with me, they even asked if my son wanted to color. After my exam, I found out I needed glasses and I also found out that I am really picky... I probably tried on every pair of glasses they had before deciding on a pair. The staff was beyond kind and patient with not only myself but my kids as well. I have gone back several times since my initial appointment to update my prescription, adjust my frames, get fitted for contracts, etc and every time it has been a great experience.

We recently moved to Sparks and instead of going back to our regular optometrist in Reno we decided…read moreto go to nearest TM Eyecare. And boy I'm glad I agreed to that. Super friendly Cheryl at reception and an awesome doctor Dr O'Shea. I was surprised and satisfied to see the time he spent with my son and my wife to assess health of their eyes and change in their vision. I am a satisfied customer and praise and recommend the awesome service and a knowledgeable and thorough doctor.

Dr. O'Shea was extremely thorough in my eye exam. He does a good job of explaining everything to…read morehis patients. I have seen a lot of different optometrist for contact prescriptions. This was one of my favorite doctors.

My family has been using Pritchett Eye Care for years. Once in a while we meet a couple of…read moredisinterested and non-friendly vibes from their front desk but not as awful experience as others. Went there to have my annual check up and it went just fine. It's one of the best locations for me, i love the trees and the overlooking sight. Their office building looks nice and clean. Their optometrist is always nice as well. The lady took my optical pics and she seemed alright. Overall, it was a good experience. They will take your optical pics no matter what. That is a new policy they have. They will charge you $45 if you have no insurance or if insurance does not allow it. Thank God my insurance took care of that so i did not have to pay anything. They did not dilate my eyes and i'm thankful for that as i hate driving coz it can get blurry afterwards. One thing i like is you may or may not purchase glasses there. I personally don't have to wear glasses as I don't need it. But i know some eye offices will "force" you to get glasses sold in their establishment. My family goes there for check ups but gets glasses somewhere else cheaper. For me, it's a great deal. Also, i kind of had a hard time getting hold of them to call for appointment. They did not answer my call at first, led me to a recording system and they did not return my call. So i tried a couple days after and someone answered it and luckily i was able to get an appointment. My son tried calling them as well for an appointment after a few hours and he was led to an answering machine. The place could get very busy and they only have 2 people on front desk to take care of many things, so just a heads up on that.

This place is a fraud They are charging everyone 45 dollars…read moreto be seen Even the homeless on Medicaid Medicaid doesn't recognize or approve there camera and additional fees How about the bait and switch on pricing I called got an exact breakdown on the pricing for my glasses Paid in full in cash only for it to be 750 for glasses versus the 190 I was quoted And yes I know I need the thin lenses and progressive bifocals

The staff were highly skilled and experienced. The doctor explained everything clearly and made me…read morefeel comfortable throughout the exam. The facility was exceptionally clean and equipped with the latest technology, which shows their commitment to quality care. Gina was a tremendous help to me when picking out glasses, she made my experience the best.

We've been here many times for Drs appointment and glasses. Serviced by different reps however,…read moreGina is always nice helpful and pleasant to deal with. I had to exchange my daughter's glasses and she helped adjust mine. I highly recommend Gina and her services here !

Very personable optometrist. Prescribed my glasses. Walmart…read morewas able to use my Prominence health insurance. Easy Peasy.

Had to go see Jordan again because I lost another screw. She fixed my glasses right away and didn't…read morecharge me even though I didn't buy my glasses there. What a lifesaver! Best service ever!!!

After a multi year hiatus, I've found my way back to Dr. Winkelman, the "Costco" eye doctor, and…read morelet me tell you, I'm so happy with my decision. To be honest, I wasn't planning to ever leave, and only did because I thought they didn't take my insurance. So when I learned my eye doctor couldn't see me for my annual appointment for 3 months, I immediately checked back here and found both availability AND that they accept my insurance, so I went all in. I love the convenient location, fixed pricing for exams, ease of applying my insurance and the convenience of Costco optical right outside the door! Office is kept clean and comfortable. My appointment was right on time and the doctor was very efficient with the time. He offered good information about my eye health as well, and went one step further to share how he is able to support his patient's in the cast prescriptions, supplies, etc. run up sooner than anticipated. I'm super satisfied with this decision and experience. As far as I'm concerned, seeing this eye doc may as well be called a life hack.

I love the doctor, very great at what he does, but the receptionist itself I'm not too sure about…read more I work at the hospital, and I get it, everyone gets busy, and not everyone knows how insurance works in every area of things (dental, vision, health, and so on). So I called and asked what I paid for, not knowing it was my copay. I should have asked the first time before paying it ( my fault), and the receptionist that I spoke to explained to me what it was about. I asked to please cancel my contact sample. April 15, I called again and left a voicemail asking if I could please order contacts and see if I could just get the sample while I wait for my regular contacts to come in ( that's what I left on the voicemail). Then the same receptionist called back. And stated to change my voicemail to something that I didn't say ( I still have her voicemail), so I did go ahead and tell her I did not say that to please listen to the voicemail again. do mind this receptionist is rude not only when the first time I spoke with her but the second time around. I remembered her voice. If they have a voice recorder, I need them to listen to every conversation we had so they do not think I'm lying. I don't act rude to people unless they have a rude attitude. I hardly can go to Costco because one, I work at the hospital, and two, I have chemo treatments. This is why I called and see if she can help me. That day I called, I even asked if she can please print out my prescription and if she can please see if I can get a sample so when I have a chance to go in, I can pick them up. And she said yes. ( because what I'm wearing is my last pair) I never had a chance to go back for a while, and when I went to the optical department after work, a young lady there who was nice enough to try to help me to see if I had any prescriptions there, she said no, and no samples as well. I told her I spoke with the receptionist on 4/15 telling her that I'll stop by to order prescriptions and pick up samples. I even showed her the voicemail. So that lady went to the dr office to get my prescription paper, including my clear one, hoping she can ask the doctor to approve the clear one for me since she's the receptionist, but no, she wrote it instead (because I have Stigmatism ) The young lady came out and she said they don't have samples because it's every 6 months they order. I was so upset because that's not what the receptionist said to me when I spoke with her. When the receptionist came out she couldn't even look at me in the eye or talk to me to explain that the lady at the optical department was the one who had to talk to me. I won't make a scene I'm not like that. I just need her to explain what happened to her conversation with me on 4/14. (Still have that voicemail). I am just very disappointed. When I know I'm wrong, I say sorry. But I'm not going to say sorry. I've worked with people like that who act so nice in front of doctors but to other patients/staff they are rude or even talk behind each other and I can't stand those people. I can't tolerate that. Please listen to the voice recording if you guys have before thinking I'm a rude patient. Thank you