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    Jessica Rosien- COMPASS

    5.0 (1 review)
    Open Open 24 hours

    Services - Jessica Rosien- COMPASS

    Buyer's agent

    Listing agent

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    8 years ago

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    Pam MacPherson - @properties Christie's International - Pam MacPherson

    Pam MacPherson - @properties Christie's International

    (17 reviews)

    Overall, primarily influenced by the outcome of our search / purchase (the most important measure),…read morewe were very dissatisfied with the overall service from Pam and Wendy. Pam and Wendy did give us a significant amount of their time and energy over the months it took us to complete the purchase of our new home, which was greatly appreciated. That being said, due to circumstances that could and should have been avoided, we now find ourselves in a discouraging and extremely costly situation as we work through several issues that should have been identified through the home search, due diligence and inspection. We trusted the inspector Pam and Wendy recommended to us would be thorough with a critical focus on protecting us from major issues - this was clearly not the case, and the shortcomings of the inspection and related negotiations have left us having to pay tens of thousands of dollars out-of-pocket to remedy. On a related note, the 'experts' Pam and Wendy recommended during the inspection/attorney review period were equally poor, particularly a roofer that gave us an estimate for repairs that we now know was 95%+ underestimated (as proven by four subsequent estimates for the same work), and gave us a false sense of security in terms of what we had ahead of us. Maybe the most unsettling part of the experience in hindsight (which should have raised our flags in the moment) was when Pam and Wendy clearly put the best interest of the sellers ahead of ours (their client) in the context of pressuring us to sign the deal on a condensed timeline so the sellers would not have to relist the property. Finally, neither Pam nor Wendy made themselves or a legal representative available to represent us in person during our closing, and did not give us a heads up that we would be there alone, leaving us with a fairly sour taste on what should have been a celebratory day. Overall, as we continue to work through issues daily and try to recoup our losses, we do not feel our best interests were prioritized and feel the advice from Pam, Wendy and their recommended subject experts was critically underwhelming and insufficient.

    From the moment we met with Pam and Wendy we knew we were in great hands. My husband and I were in…read morethe process of trying to decipher whether or not we wanted to take on a big project, or something more turnkey. Pam and Wendy differentiated themselves from the beginning because they knew the estimated costs of various projects, and where we would get a significant return on investment should we decide to sell our home in the future. We truly felt that they had our best interests in mind, and were always available to consult on various ideas. When we heard about a home coming on the market in Evanston, Pam did not hesitate to reach out to her contacts and ensure that we were the first people to get into see. Once we knew this was the home for us, Pam and Wendy knew how to navigate the negotiations with multiple offers, and her competitive yet sensible drive kept us calm and focused throughout the stressful process of buying a home in a pandemic. After the house was ours, Pam and Wendy's work did not end. They connected us with their favorite vendors for roofing, carpeting, lighting and more. They ensured we were connected with the best lawyer and loan-officer and were on-call to help us navigate several unforeseen circumstances throughout the process. We truly feel that our "forever home" today, would not have been ours without this incredible team of professionals assisting us throughout the process. We can't recommend them enough!

    StartingPoint Realty

    StartingPoint Realty

    (78 reviews)

    Ryan Gable from Starting Point Realty was our agent when we were shopping for a house. We're first…read moretime home buyers, and even though we did as much self-learning education we could, he taught us there was always more and more to learn during the home buying process. Even though we had a hard time deciding between single family homes (Detached) and town homes/Condos (Attached), Ryan was always patient with us. He was with us every step of the way with great insights on affordability, explaining how home offers work, even when we decided to switch our search locations! No matter the twists and turns we presented (I'm sorry Ryan!!), Ryan stood by our side the entire process. In fact, he was a mentor for us, who went to essentially EVERY single house we wanted to see, who gave valuable opinions and insights on every home and even the area where the home was located. He checked in with us and made sure we actually loved the house instead of pushing us towards a home to make a quick sale. Ryan is the kind of real estate agent you would want; patient, will educate you during the whole process, and will ensure you're taken care of during the whole process!

    Ryan was incredibly knowledgeable, experienced and empathetic. He was able to deftly guide us…read morethrough the process of selling our home and the absurdities of the current market to a safe landing. Ryan was down to earth and walked us through each step, always respectful of our situation and perspective while providing honest and insightful counsel. Ryan worked with us even before any formal agreement, advising on remodeling and market value. We had to sell our condo due to unemployment, it was an emotionally difficult process but Ryan and his team were always supportive and compassionate. Ryan went above and beyond in terms of availability and providing hands on help. This process could have been an absolute nightmare with a lesser realtor, but we always felt safe guided by Ryan's expertise.

    The Shore Group - Compass - Team Photo 2024

    The Shore Group - Compass

    (12 reviews)

    My wife and I met Stephanie and Beth at an open house a few years ago. I had already been looking…read moreto ditch my agent at the time, mostly because he was not listening to me and he was pushing us towards a decision that he would make, not necessarily a choice we wanted. (We moved from the city to North Shore-a big decision for us as we've been downtown for over a decade, and still love it). Then we ran into Steph/Beth at another subsequent open house. I'd had enough with my old agent's pushy/slime-y salesmanship and we had built a quick and comfortable rapport with Beth/Steph. The decision was clear, for buying in the North Shore, we would begin a working relationship with Beth/Steph. Over the course of two years, they graciously guided us through searching, knowing the whole time we may not end up pulling the trigger for a long time. That didn't matter to them, they weren't hunting for a deal. They were fighting for our best interests, which I love. Never pushy, always helpful and always patient. In my experience, you don't often see that with realtors. You often get the hard sell, desperation mode style of pitching a deal. That hard sell and aggressive tactics tells me as a customer that they don't really care about the client, they just care about their commission. Stephanie and Beth are the polar opposite and we consider ourselves lucky to have had a few chance run ins that turned into a fruitful working relationship. Win-Win through and through. No matter what end of a real estate transaction you're on, Beth and Stephanie have all my praise and confidence in stewarding a client from start to finish.

    I was recently commissioned by Highland Park Realtor, Beth Alberts to assist with a home staging…read moreproject for one of her listings. A rather large home with lots of stuff to shuffle about, I was completely impressed by Beth's ability to quickly identify the strengths and weaknesses of the home and determine what needed to be accomplished prior to getting it on the market. Completely hands-on with obvious design sense, she gave great direction and even brought in loads of throw pillows and artwork from her own home to see her vision through. Though I haven't worked with Beth personally on the sale or purchase of a home, I would highly recommend her services. She works fast, has the utmost respect for her clients and thorough knowledge for what a buyer would want to see. Beth is willing to go above and beyond to get the job done. And, here's the proof, because she just announced the house went under contract with multiple offers in only seven days!

    Dave & Amy Chung-Compass Real Estate

    Dave & Amy Chung-Compass Real Estate

    (23 reviews)

    It was an absolute pleasure working with Dave and Amy on both the sale of my home and purchase of…read moremy new home these past few months! From the very beginning, I felt confident that they had my best interest at heart. They were experienced, knowledgable and compassionate - exactly what I wanted in a realtor! If I had any questions or concerns for them I received a response right away. I also knew that Dave would be working closely with my attorney, on my behalf, when I was traveling. If I was unable to respond to an email right away, he would contact me to explain what the attorney needed and, at my request, would answer the questions to keep the process moving along. He was very proactive, which I truly appreciated! This made for a smooth process all the way along. I'm grateful for all Dave and Amy did for me during these past three months! They are honest, consummate professionals that go above and beyond in every aspect of their jobs and I truly can't recommend them enough!

    Dave and Amy were exceptional in the recent sale of our house. They are very knowledgeable about…read morethe market, have an extensive network, and have a very effective marketing plan. They gave thoughtful and practical advice on getting our house ready to put on the market. They were very responsive and organized, explained the process clearly, provided good advice on topics that required a decision, and overall made our home selling experience positive and seamless from beginning to end. Dave and Amy are a great team, are excellent to work with, and my husband and I both highly recommend them.

    Jessica Rosien- COMPASS - realestateagents - Updated June 2026

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