IMO, if you want a true hardware store experience with knowledgeable people and a great selection…read moreyou cannot go wrong to come to this Crown Ace. You definitely know you are not in a big box store with their limited number of employees who (again, IMO) have no real experience in the respective departments. It has been my impression the Ace employees truly want to help you find the item you are looking for or help with solving a problem you presented to them. Some items might cost a little more, but I feel getting the expertise is worth it.

I needed a new plug on a fan. Barbara at ACE Hardware in…read moreYucaipa replaced it for only the cost of a new one. Thank yo!! A fix it guy wanted $40 plus the cost of the plug which was going to be twice what ACE prices.

I first went there because my internet search for a faucet stem said they were the only ones within…read more50 miles that had it in stock. A very nice store clerk steered me in the right direction. What a great selection I found. Not just the part I wanted, but so much more. I went back yesterday hoping to find a stem extension that I could not find anywhere on the internet. I approached a clerk and asked, and he took me right to it. I explained that the replacement kit I purchased on line did not fit quite the same as the one I am replacing. He told me of its compatibility with another more "readily available" line of faucets. He seemed to know a lot about plumbing. It turns out he is the owner. He and everyone I have dealt with there are very approachable, helpful, and knowledgeable. This is now my go to store for all my DIY projects. Their selection is remarkable and the staff just seem to enjoy their job. It is 20 miles from home, but it is exactly what needs to be. In a time of online ordering and tracking numbers, it is great to go to a place with fair prices, great selection, and impeccable service!!

I'll admit that I don't understand exactly how this little hardware store is both Ace and K & L. It…read morehas a big box name with a mom and pop feel. Employees don't feel "corporately trained"... in a good way. Surprising how much they fit into a relatively small space! I took a lot of pics for reference or I'd be here all day describing the variety. Favorite unique offerings include: - Bins of loose nails and screws that are so visually satisfying to look at! - Ability to make new car keys. - Old timey lanterns with oil and everything next to jam jars and such for canning. - Local sketch art on the walls as decor. - A vintage (in a not-on-purpose way) 7Up vending machine.

I walked in and Jim help me from start to finish. Ace hardware is youre friendly hardware store. Im…read moresorry Home depot and Lowes youre good for lumber but everything else Ace hardware store is youre one stop shop go see Jim at the Sunnymead location hell take care of you

As soon as I walked in, I was asked if I needed help, led to and was handed exactly what I needed,…read morepaid and left! This is the 4th store today (Baumann's in Riverside, ACE in Rubidoux and Home Depot MoVal) and the first that had a person knowledgable and available! I'll be a loyal customer moving forward!

Great customer service, readily available and knowledgeable employees. Good selection of product…read moreand not overwhelming.

Same a always. No one ever asks if you need help finding something. They just wander around and do…read morenothing. A customer should never leave a hardware store empty handed. Seems like a regular occurrence here.

This is a great hardware and lumber store, has a small town feel with the big fat cat laying on the…read morecounter, I always find what I need and customer service is top notch. This young man Jonathan helped me out with a simple piece of shelving I needed, took me to the lumber yard found the exact Piece I needed, thanks again

Customer service was not great! It could have been better. I wanna say maybe a manager (female)…read moretried to correct my ask and when i told her it was for a sprinkler she looked lost and walked away. The sales associate that was helping me just couldn't grasp why i would even want a product. Just a tip; try not to make a customer feel like i have no idea what im looking for just bc YOU DONT CARRY THE ITEM! Crazy thing is a very helpful associate from ACE HARDWARE sent me to u guys bc SHE thought u would have more options in sizes. Bonus she new exactly what i was looking for and they did carry.

I think they're out of business. I've been by there several times looking for their great service,…read moreand the door was not open since I was in the area I went to????? I m not in liberty to say, but another hardware store close in the area where I was told that they had purchased a lot of their products and I found everything I needed, but I do miss that personal touch the old store have I don't live in the area anymore but whenever I need something I look for that store maybe one day I will be surprised. I am rated the store, a 100 when open

if your looking for a fasteners like a bolt, nut, vehicle clip stop looking and get your assets…read moredown here! Not much more to say

I have aphasia so I'm unable to talk. I was in there this morning for sprinkler supplies. The…read moreolder lady who was working there was rude and she wouldn't get my military discount. I understand it's only 10% . I showed my ID and just made a face of why are you wasting my time. I usually have better service from the younger staff. But next time I see her I will walk out and take my business elsewhere.

I live close to the store so I shop here all the time. Unfortunately, the cashiers that are nice…read morehere. Don't work here anymore. Adrienne is flat out a liar and then rude as well. I went out of my way to buy six because it said by five get one free then I'm like OK. I just paid for all six and she started arguing with me and I'm like it's basic math 6×5 = 32 dollars tax that's what I got charged so I just flat out said she just tells you what she wants so that you'll go away I'm 56 years old so I don't want some 20 something not doing her job and ripping me off even if it's not my money. I'm actually buying for someone else but nowadays everyone's trying to save money and they don't need lousy cashiers who aren't making more by stealing from the rest of us so pay attention to your receipts and don't trust the cashier when she says you get the discount

It's getting hard to support your local independent retailer these days. I went in looking for a…read moresimple sprinkler and they were from $23-$60. I went over to Walmart and found exactly what I needed for seven dollars. I know some people complain that Walmart puts too many independent retailers out of business, but there certainly a need for Walmart in our local communities when prices are so far apart.

Great place great service. I was looking for some nuts at Home Depot and they didn't have the right…read moresize Johnson had the right size and several different types. Then I walk in there and I see that they have all these rubs and marinades sauces and I'm like a kid in a candy store and I buy a bunch of rubs because I smoke a lot of meat and fishand my turkey for Thanksgiving. This place was awesome.

Best service I ever had. Workers always say hi and if you need help they ask. Unlike ace hardware…read morestore on 5th street that never says hi and even say thank you when you purchase something. I am a veteran and I like service that is welcoming. Thank you

Best customer service hands down. Josh helped me unload two yards of gravel, was very kind and…read morepatient by not just dropping the gravel in my driveway. Josh actually shoveled the gravel from the work truck into the wheel barrel. Alex dropped off cinderblock with his personal truck after the store was closed at 7:15 pm. Alex helped move my boat and backed his truck into my backyard and helped hand stack the block. I would never give business to home depot or Lowe's after receiving this kind of service. The selection and value of products this little home town hardware store carries is top notch. The staff are very professional and knowledgeable. Steve please acknowledge Josh and Alex for the great work they do. Awesome employees at this business. Very grateful for all of the extra effort and support in helping me out today. Thank you again!!! Andrew Masters

Shout out to Lenny in the paint department. I came into the store on a Thursday morning just before…read more8 AM cause I was walking through the paint department. Lenny warmly welcomed to me and asked if I needed help finding anything. As a matter of fact, I did. I explained to him that I was looking to paint my wood porch for my cabin and asked him what kind of paint stripper he would recommend based on the description of my porch and dimensions. He knew exactly what item to recommend, which was a gallon of Jasco paint remover. I graciously thanked Lenny for his help and he even removed his glove for a proper handshake. As I was heading to check out, I ran into a friend. As we were getting to the checkout together, the young man and the lady who were assisting with the self check out, both approached my friend for assistance. We both choked at the level of customer service this morning, but also appreciated it. A big shout out to the morning crew at the Redlands Home Depot!

Bad customer service. No help at all. This review is for the…read morerental department. I was in there for a cleaner rental, but this location had none of the attachments for the machines. (why have them on display then?) Sales person was no help. And the lead Gary was even worse. Having a lead position you should go out of your way to help the customer find what they're looking for if your store doesn't have the product. Gary needs to be retrained on his leadership role. Mind you, he was not busy he was just in the back sitting down on his phone. Do better Gary.