Smart Shield is the only company I will ever use for any service they offer. My only complaint is…read morethat I wish they did even more services because I trust them so much. I had a window issue in my new home that I couldn't find anyone to help with. I contacted multiple contractors and different companies and it was clear my business was never important - I'd get ghosted for appointments, took months to get quotes, and more. I finally found Smart Shield and was contacted almost immediately after requesting a callback. The owner, Bryan, was so incredibly kind, thorough, and knowledgeable. He helped customize a plan for our home based on what would remedy our current situation and prevent future issues. The process to get started was easy (and very digital which earns extra bonus points in my book) and it was a few weeks until installation. The installation went great and I've never had an issue with the windows. It went so well, that we had Smart Shield come back and put in new doors for us, more window replacements, and replace our siding. While that was a bigger job, the process was just as wonderful. The team at Smart Shield is HIGHLY communicative. The installation crew are all lovely, respectful, and masters of their craft. They have impeccable clean up after as well! They are my first call whenever we need something done and will continue to be the only company I recommend. Smart Shield treats you like a friend and not a sales target and their work is top notch quality. Don't bother going to any other company - but be sure to tell them I sent you :)

Amazing team!!! Blake came and got the initial measurements. Once I agreed with the price, the…read morewindows were ordered with 50% down and the remaining 50% after the job was completed. About 4-6 weeks later, Blake contacted me and scheduled for installation. Robert and his team did an excellent job installing the windows. I had a total of 11 windows installed on the first floor of my property in Nov 2023. They completed the job in 1 and half days. It could have been done in one day but the sunset in November didn't allow. Some of the pictures of the completed job are shown below. I don't have the before pictures but trust me, there's a huge difference. I will have them come back to complete the second floor in the first quarter of 2024. Thank you!!

Competitive price, great customer service and communication, and quality installation.read more

Just had 7 windows and an arch replaced in our great room. The company was wonderful. Install team…read moregreat to deal with and timely. Will be getting more windows done soon.

The job went great and I definitely recommend Zen Windows…read more It was time to replace the 8-foot sliding glass door. I'd been given several quotes from big box stores, handyman and manufacturer, and the price for the quality I wanted was out of my budget. I found Zen Windows on Angie's List. Mak was quick to respond and provided me options. I got the quality I wanted for a very fair price PLUS it was so easy! I didn't have to wait days/weeks for someone to come out to measure and "sell" me a door. The communication with Mak and the installer, John, was easy. The installer arrived on time and went out of his way to resolve some obstacles my house presented. Quality was important for me as this oversize door is opened/closed many times throughout the day (let the dogs out, let the dogs in: repeat). The screen is perfect for pets and is so minimalist I find myself checking to be sure it's closed. It was surprising to me that I wasn't asked for a deposit and refreshing to do business in this way. Many thanks to Mak and John.

We had Zen Windows replace 19 windows in a rental property in Philadelphia. From the quoting…read moreprocess, size verification appointment to the one day installation - I could not have hoped for a better outcome. Now that the windows are 18 months old - I can tell you the windows have worked perfectly. Replacing 19 windows in a 140 year old home, I expected issues. They look great and open and close easily and reduce the street noise. I have had no issues and would use Zen Windows at my next property without question.

Had 11 windows replaced. The service was excellent from start to finish. Everyone with the company…read morewas attentive, helpful and friendly. The installation went smoothly even with the snow and ice on the ground. My new windows look great and the price was very reasonable. I would definitely recommend!

4.5 stars, rounded up because of their customer service. Everyone I've spoken to along the way has…read morebeen professional, courteous, knowledgable, punctual, and forthcoming, from the folks who answer the phones to the sales rep to the installers. Really, everyone was a pleasure to work with. We called, they answered, and we got an appointment promptly and smoothly. Our experience then continued with Chris Burton, who answered all of our questions and was very communicative. He gave us a price for our two bow windows that was less than the other local company we got a quote from, and with a better warranty, and he seemed a lot more invested in our business than the other guy. We ended up asking them to do two bow windows, an additional five bedroom windows, and our back door, which was falling apart. Mike came out to measure and he was right on the dot, time wise. Their estimated lead time of ten weeks or so was about right, and then Mike and his team (Travis, Cash) came out to do the install, which they completed in a few days. The windows look great! And they seem quieter and way more insulating than the old ones. Hopefully they stay that way for a long time. My only minor complaints are that the guys trampled my flowers a bit and also gave us bow windows that are "deeper" than our old ones (they stick out past where the old ones ended). As long as they don't fall out or put strain on my house, though, I'm actually kind of enjoying the deeper window because I can fit more houseplants there. It does look a bit funny though (see photos). Also, we opted to stain the wood trim around the windows and the guys were kind enough to install the wood, wait till we'd stained the pieces, then come back to do the last bit of caulking. My dad told me, "If you already paid them, they're not coming back," but he's apparently never worked with a company like Thermal! Also, Danielle, their scheduler, was very responsive and fun to chat with. Overall, it was a great experience, and I'd recommend them to anyone looking for an honest company with good prices.

met with this company and 3 other companies. I chose this company for my 4 back room windows. they…read morehad a good price and a great sales person. Installers came, they worked very hard to get the windows in and all went well.

Everyone from the sales person to the measurement to the installation to the office personnel were…read morevery professional. Everyone just mentioned made sure that I was completely satisfied with the completed project. I would definitely use this company for any future projects that I may require.

Ordered wrong shower door. Aston had a solution instead of returning the entire door kit to home…read moredepot Mr. Andre is shipping me the correct door so less disturbance to the tile work and my sanity.

these guys are great!! i needed a clear tempered piece of glass for a pinball machine.(talk about…read moreniche) cut to perfect size and these guys made it happen!! needed similar glass in the past with tint etc. never had a problem!!! this business is a HUGE asset to the community!!!