Had 11 windows replaced. The service was excellent from start to finish. Everyone with the company was attentive, helpful and friendly. The installation went smoothly even with the snow and ice on the ground. My new windows look great and the price was very reasonable. I would definitely recommend! read more

4.5 stars, rounded up because of their customer service. Everyone I've spoken to along the way has been professional, courteous, knowledgable, punctual, and forthcoming, from the folks who answer the phones to the sales rep to the installers. Really, everyone was a pleasure to work with. We called, they answered, and we got an appointment promptly and smoothly. Our experience then continued with Chris Burton, who answered all of our questions and was very communicative. He gave us a price for our two bow windows that was less than the other local company we got a quote from, and with a better warranty, and he seemed a lot more invested in our business than the other guy. We ended up asking them to do two bow windows, an additional five bedroom windows, and our back door, which was falling apart. Mike came out to measure and he was right on the dot, time wise. Their estimated lead time of ten weeks or so was about right, and then Mike and his team (Travis, Cash) came out to do the install, which they completed in a few days. The windows look great! And they seem quieter and way more insulating than the old ones. Hopefully they stay that way for a long time. My only minor complaints are that the guys trampled my flowers a bit and also gave us bow windows that are "deeper" than our old ones (they stick out past where the old ones ended). As long as they don't fall out or put strain on my house, though, I'm actually kind of enjoying the deeper window because I can fit more houseplants there. It does look a bit funny though (see photos). Also, we opted to stain the wood trim around the windows and the guys were kind enough to install the wood, wait till we'd stained the pieces, then come back to do the last bit of caulking. My dad told me, "If you already paid them, they're not coming back," but he's apparently never worked with a company like Thermal! Also, Danielle, their scheduler, was very responsive and fun to chat with. Overall, it was a great experience, and I'd recommend them to anyone looking for an honest company with good prices. read more

Thermal Quality Window & Door Co - Window one - Windows Installation Near Me - Broomall, Pennsylvania

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I traveled east to my cousin's house for a 2 week long 4th of July vacation. Since I am from Nevada, I definitely understand heat. But what I do not understand is humidity. Ugh. My cousin had new windows installed after our last visit in November of last year. She said that her fiance had his windows replaced in his home and since they got married and now live in her house, he wanted to replace those windows as well. They said Mitch from Thermal Quality Windows in Broomall was the person to call. My cousin's husband broke the metal thing on the edge of the window. He wasn't sure how to handle it so he called Thermal Quality Window and Door. He spoke with Danielle and she told him that Mitch would call shortly. Not only did he call back, he stopped over to look at the window and replaced the broken metal clip. Metal, not plastic. It was magnetic, not aluminum. That's what I call great customer service with a legitimate lifetime warranty. When he told me how affordable it was to have his windows replaced, I was shocked. It's a nice aesthetically looking window. It kept the heat out, and most importantly THE HUMIDITY. My family highly recommends Thermal Quality Window & Door. read more

Wonderful company High quality between windows Lifetime quarantine with superb staff and customer service top notch read more

From the time they had John come out, evaluate all my doors made the sale then the team came out and did great quality work on the install, and Mitch coming out to do the fine tune on the doors slight adjustments. Everything has been a very great and relaxing experience, I would recommend them for all your doors anytime even the women in the office that I have to talk to her when you call or so polite and attentive. Great experience dealing with this company. Keep up the great work. read more

They are awesome! A friend recommended them after a great experience, so I gave them a call. Just a hour or so later they had the project manager who helped my friend call me back. After explaining my problem to Mitch, he was very straightforward that the issue likely wasn't the windows themselves based on how new my house is, but he was happy to stop by and take a look. He came by the next day (offered same day, but I was busy) and immediately spotted and fixed the source of the problem. He didn't even charging me since it was a quote visit and didn't require new windows. Mitch was incredibly friendly, honest, and informative. He fully explained what was going on and checked my other windows as well. He also explained that the windows were fine, but what the rough price would be if I ever did want to replace them. Mitch also remembered my friend, her husband, and her mom from the previous projects he did for them! Amazing guy and amazing business! If I ever do need windows replaced, I'm absolutely calling Mitch and Thermal Quality Windows again. They don't try to upsell, but instead give an honest assessment of what's needed. Their prices seem fair and they are insanely fast to respond. 5/5! read more

So if you go, you will need an appointment. I went without one and was lucky that someone was there to talk to me. I think they do most of their business by in house appointments. We had Mitch as our sales associate. We liked him. We purchased an new sliding glass door and had them install it. Installers were professional and arrived on time. Did well to take care and clean up afterwards. I assume that the door will function fine for a long time to come but it functioned well for the 1 year that we used it. We sold the house so I can't comment further read more

We recently had windows installed by Thermal. The installers were on time, very polite and professional. They worked fast and cleaned up after each day. Quality of windows and price were excellent. I'm so glad we chose this company. Highly recommend. Catherine D. read more

These guy's provide great customer service. I needed a door sweep for a door I bought 10 or so years ago and they had one for me.

I was recommended this company by a neighbor of mine. Mitch, the owner, is super friendly and helpful. He was able to fix my sliding glass door, and insisted on not charging me. He saved me thousands of dollars. I highly recommend his services, and plan on using this company when we buy our next home in a few years. read more

Had three doors installed by them. Excellent service and quality. Four years ago. One of the owners came today. Four years later !!! and filled in with insulation and tightened up the door. They are excellent and would recommend them to anyone. They are the best!!!! Quality and customer service second to none. read more

Our experience with Mitch Cohen and Thermal Quality Windows was exemplary and sets the standard for customer service, craftsmanship and communication. Before I go any further, let me 100% clear, I have no connection to this company in any way, other than being a customer. I'm not friends with anyone there and literally chose this company based on a neighbor's recommendation. Our front bay window needed to be replaced. We had a company representative arrive and provide an estimate. That estimate was matched to the cent and was accurate. The installation itself was excellent. Everyone arrived on schedule and the work was completed as promised. The window looks amazing and, again, is precisely what was promised. All of the above is great, right? Sure. Now is where the customer service really takes off into the stratosphere. Shortly after the installation, there was an incredibly heavy rainstorm and a leak began out of a light fixture within the new window framing. It wasn't a leak, it was a heavy pour of rain. Fortunately, this was during the week and a call to the company was made. The office manager (I forget her name) was extremely sympathetic and understanding and assured me that someone would be in touch with me. Mitch himself called me personally to begin the process of investigating and remedying the leak. He assured me that his team would get to the bottom of this and fix it. He was extremely understanding and supportive, very important when water is pouring out of a light. This was on a Friday. He put me in touch with Mike, who installed the window. Mike called me within the hour and told me he'd by by the next day...on a Saturday. Sure enough, as promised, Mike came by mid Saturday afternoon, after he had already finished a job and was probably done work for the day. He undertook a thorough investigation at finding the source of the leak. It turned out to be a source above the newly installed window. He found several areas in need of caulking and patched them. His work was detailed and extremely professional. Following that, Mitch again called to check up on how things were going...obviously I was able to tell him that all was great and no new leaks. Then, even more impressively, a few days ago, after a heavy rain, Mike called to see if any leaks had sprung, as he recalled the job, the work he did and wanted to confirm that there were no more issues. All of this is really incredible, especially in light of the general awful state of customer service these days. I unequivocally recommend this company for any of your door and window needs...they really are top notch. Thank you Mitch and Mike... read more

Proceed with caution. This company installed 9 windows in our home 9 years ago, was told they are guaranteed for life. Four years in the windows began to show signs of poor quality when the UV coating used in between the 2 panes started deteriorating and they are all but one now fully covered with what looks like a metal coating. When we called to complain the company told us that manufacturer went out of business and the warranty would not be honored, we would have to pay them $50 per pane to fix the problem. That's an additional $800 over the thousands we initially invested, not easy to handle for an older couple in their 60's Would have given them 0 stars but 1 was the minimal allowed. read more

We had our windows installed about 5 years ago. There were 3 windows that needed to be adjusted. And one needed a part. I called and left a message. I received a response from Mitch the same day. We set a a day the same week for him to come out. He was very professional and kind. Mitch explain why they were not working . And it was a easy fix on the 2 windows . And he replace a part on the other window. I feel that Thermal Quality Windows stand by their products and warranty.If you are looking for a reputable company. They are the people to hire! Thank Mitch I will recommend you company to whom ever needs to replace windows ! Patty Houlihan read more

Excellent service! We had two large doors replaced to sliding glass doors! The owner is very kind. Highly recommend!

We had Thermal Quality install 7 windows in our house. Great experience from the initial quote all the way through installation. John showed up on time for the quote, didn't do any of the pushy "sign a contract today for a deal" BS, he showed us all our options and worked with our concerns, and then gave us a fair price and an accurate timeline for when the windows would be installed. A few weeks later the windows were all installed in one day. The workers were on time, they cleaned up after, and the windows all look great. I would 100% recommend them to anyone looking for windows, and we'll be using them again for new doors. read more

Another outstanding job. This was the third time we've worked with Thermal Quality. The first was 19 years ago (and those 15 windows are still perfect). This work was to install a greenhouse window. We are VERY pleased with the results. The window itself is great with tempered glass shelves. The installers, Jan and Gary did a professional job and, cleaned up everything so you couldn't even tell they were there after they finished. Not only was the window installed well, but the wood trim inside and flashing outside are perfectly finished also. We would work with Thermal Quality anytime (but we've run out of windows and doors!). read more

We had Thermal install new windows a few years ago. Two of them recently needed adjustments.....Mitch came out two days after we called and explained the issue. Everything is now working great. The windows have a lifetime guarantee.....so, no charge for the adjustments. We are thrilled with the windows themselves, the professional level of customer service and the repairs that were made. HIGHLY RECOMMEND!!!!! read more

Mitch and the team at Thermal Quality are the real deal!! We purchased new windows and the entire process was such a pleasure. We had a small issue and Mitch took care of the issue without any hesitation. He stands by the product. Mike and the installation team were professional, on time and took pride in their work. This is a company with high integrity and great service! 5 Stars to Mitch and Team! read more

I have steadily been replacing my windows, a few at a time, with this company over the last five years. I have never felt any pressure from the owner to purchase more than I could afford at any given time - he was as happy to provide one window as he was four. Each time I experienced the same patience, friendliness, and attentiveness that I did the first time I asked for an estimate, even though it was clear that he was no longer competing with another company for my business. The installations were fast, neat, and the cleanup was faultless. The installers even came back almost immediately when I had trouble operating the locks. And the price per window - which is extremely reasonable - has barely risen in five years! I will continue to use Thermal Quality until all my windows are replaced, and I may then move on to door replacements. I highly recommend this company! read more

I would NEVER recommend Thermal Quality. We had 27 windows replaced 4 years ago and within 1 year, half of them were cloudy and most of the window locks have broken and cracked. My husband has spoken with Mitch Cohen who said we would need to pay $80 per window to have them replaced. They will not honor the warranty they promised due to "the manufacturer of the window went out of business." We have no intention of giving them any more of our money but we will be sure to let people know to NEVER use them. read more

You may think this sounds like a good deal from a reputable company but it is NOT!!! Every window they replaced clouded up within a few years and all have had to be replaced - each time for a fee. Plus you must call them numerous times just to get them to come out. We still have cloudy windows - it is NOT WORTH the aggravation- I would NEVER use them again! read more

I highly recommend Thermal Quality Windows. I had a minor issue and they came out immediately- no charge. I noticed , before Christmas, one my windows looked slightly damaged-it looked like the snow you spray on windows at Christmas. It turns out it was a manufacture defect,however, Thermal came as soon as the new window arrived. Both Mitch and John were very kind and professional. Also,NO CHARGE. I appreciate when a company stands behind their products and I will use them again. If you want a good product, reliable service, and reasonable prices this is the company you should contact. Thank you, Michelle Stanton read more

I had Thermal Quality replace my windows for my entire house 6 years ago, and I now plan to use them on another property that I recently purchased. I did have a couple of windows that fogged up, however it was due to a manufacturing issue and and rectified the problem in a timely manner. I would definitely refer them to my friends and family as their price is competitive, and the customer service was excellent. read more

I've been using them for years, amazing service!! Prices are competitive, they've always gotten back to me in a timely manner and they do what they say they're going to do. read more

We had Thermal Quality install our windows in January of 2017. Tim and Paul did the installation. I was so impressed with how they worked. They did an outstanding job, very professional and courteous. I felt they were very trustworthy which means so much. In April we had a minor problem with the locking mechanism on one window and Mitch came out within a day to fix and to go over some instructions again. Great Company to do business with! read more

We have had both windows and a door installed with Thermal Quality. Both times we worked with Fran. The prices, quality and customer service brought us back to replace the rest of our house's windows. We would definitely recommend everything about Thermal Quality. I should also mention that the installation was clean and the installers, Tony and his son, Jason were both very friendly and seemed quite trustworthy. read more

I had my windows replaced by Thermal Quality Windows & Door in 2009. Earlier this year, when we went in lockdown due to COVID-19, I noticed there was water damage on my windowsill the 2nd floor guest bedroom so I thought I'd give Thermal a call and see if they could take a look. I spoke on the phone with Karen and sent her some pictures. She was very helpful and helped me to realize that the windows were not locked, thus they were not sealed during the storms. Since I do not use this room often, I had no idea they weren't locked. I caulked the molding on the inside as she recommended to see if that would help. Fast forward to Tropical Storm Isiaias... I had some other leaks with my roof and discovered water leaking on the inside of my bay window in my living room and a bit of water collecting on the windowsill in the guest bedroom again. As I was unsure if the water was from the leak from the windows or a roofing/siding issue, I spoke with Karen again and she was very sympathetic. She told me someone would come take a look and would be here before my roofers were scheduled for their work (which was delayed due to multiple community storm damages). In fact, the owner Mitch, came out himself! He ended up checking out both twin windows and recaulking the outside of both. Mitch was very friendly and informative and explained that there were no obvious issues with my windows that he saw and where exactly he recaulked. He also pointed out original siding gaps and risks of where water could enter the bay window. After a decade later, I am very happy with Thermal and their customer service. It's very clear that they genuinely care about their work and their customers. I very much appreciated the peace of mind that both Karen and Mitch gave me and would highly recommend this local company to all my friends! read more

I am happy to heartily recommend Thermal Quality for their excellent service, responsiveness, and price. The windows they just installed for us (15 vinyl replacement windows) were installed perfectly and are a tremendous improvement; they're a top-quality product. Best of all, Thermal Quality was consistently fast to respond to our efforts to contact them, eager to help, willing to give us advice on decisions even if it meant going with a less expensive option. I enjoyed working with Mike and Mitch in the planning stages, and with Jan and his partner (I'm afraid I don't remember his name) in the installation stage. Thermal Quality is a company that stands by its products and its service, and I look forward to using their services again for siding in the near future. read more

Excellent experience from start to finish. I really appreciate the time that was taken up front during the sales process to answer questions and educate us on options. The quote was for 6-8 weeks from contract to project completion and we were done in less than 4 weeks. Installation team was on time, did excellent work, cleaned up, and was very friendly. I would definitely recommend Thermal Quality to anyone else. read more

Bought a storm door from Thermal Quality. High end door had to be ordered. It took a while but it is very nice! Buy the good stuff and you will Be happy. read more

Great service by Mitch and Mike, Mitch, the president even fixed a broken latch on another window not in our program, new part, separate call. Old school no fancy computer program, Mike and crew are just excellent, watch them work, WOW, read more

Purchased a storm door. From the sales representative, the installation and the follow up service, it could not have been more professional and well done. When the door we purchased had a problem with the handle (no fault of Thermal), Mitch came out immediately on a Saturday and replaced the handle with one from the show room until a new one arrived from the manufacturer and then later replaced it with the new one; all at no additional cost. When we are in the market for new windows, we will definitely call Thermal Quality Window and Door read more

We used Thermal Quality to replace all the windows In the front section of our house in 2005 to mainly provide warmth to a very cold section of the house and to match the good look of the windows replaced by another company prior to us buying the house on the back section. All I can say is WOW, what a major difference it made. The front section is so much warmer in the winter now than the back section by quite a few degrees...you can feel the temperature difference when walking from the front to the back, so the insulation and/or thermal quality really does work. The installation as I recall was done over a day or two at the most and the guys were efficient and clean. Since 2005 we've had no real issues at all with the exception of one window that began to look like mold growth forming in 2010 and a casement window latch not catching on one of the other windows. Thermal Quality came out and adjusted the casement window right away, ordered a replacement for the foggy window and installed it in a timely manner all at no charge. I've been very happy with the product and the service for 11 years. Currently the quality of the windows are still great, functioning well and looking good. One of the windows is doing the same thing as mentioned earlier and Mitch came out promptly, took measurements and is replacing the window again, at no charge. Even with these few issues over all this time, I cannot complain. When we're ready, we will definitely be calling Thermal Quality to replace the windows in the back section of the house. We are very happy with everything. read more

We just had 13 of the top of the line Windows installed and we couldn't be happier. From the consultation to the installment everyone we dealt with was friendly and knowledgeable . The guys that installed worked quickly and efficiently but not sloppy. They had the job done in one day. The Windows look great, and we no longer have any drafts! HIGHLY recommend thermal quality if you want great quality Windows, great work, and unbeatable price . read more

The company delivers. Mitch is responsive and down to earth. He delivered on time and on budget. Their installer Tim is amazing and his new helper Nick will be too. Tim goes the extra mile when on the job. He arrives exactly when he says he will, works hard and explains everything. Tim finished the job today and i have already Highly Recommend the company to neighbors. Now we will see how it all holds up, but the windows and doors look great. Happy I selected them for the project. Good company and contractor to do business with from my experience. read more

Like several other customers, we have had problems with our windows. After a short amount of time, our windows clouded up and are terrible looking. We were told when we purchased the windows that there was a lifetime warranty. When we called thermal quality, they charged $50 per section (2 per window). We were only able to do 2 windows so far but still have several that are awful looking. To pay $100 on a window that costs a little over $200 is outrageous. I have been tempted to call the BBB. Buyer beware! read more

In 2013, I bought a front storm door, and Tony from Thermal did a great job. So when I needed a few windows and a back storm door this year, I called Thermal again, and as before I was not disappointed! First of all, they are very nice people. From the first contact to the end of the job, everyone I interacted with was professional, knowledgeable, and kind. No high pressure sales with these folks. They listened to my needs and recommended competitively-priced, high quality products. I was lucky to have Tony as my installation craftsman again, and as before he did an excellent job. He said he'd be there at 8:00 a.m., and at 8:00 a.m. on the dot he was knocking at my door. I couldn't imagine how one man could install four windows and a storm door all by himself in one day, but he is amazing. He worked steadily from the moment he arrived, and finished up everything by around 3:00 p.m. He did an absolutely lovely job. Every window is perfect, as is the storm door. And get this - on the front of his truck he has a plate that reads, "I Love My Wife" - now where do you find a man like that? An excellent craftsman and a nice family man. I hope the folks at Thermal know what a gem they have in Tony. I'll be buying more windows from them in the future. read more

BEWARE. I was told my windows had lead paint. I was charged $45 per window and the installers did nothing but lay down plastic. When confronted about the charge I was told thermal quality keeps half the money. They are making extra money for laying down a piece of plastic. There were paint chips under my radiator, in the cracks of my hardwood floor and all over my lawn. The epaulets will be getting a call for sure. Please take pictures to protect yourself. read more

While cleaning our Thermal Quality windows two days ago, one of the windows detached and a small piece of hardware broke. After explaining the situation to Mitch, he came out the day before Thanksgiving and had the window fixed in no time. He was extremely courteous and professional. We were very impressed with his level of service and couldn't be happier with our windows! Thank you!! read more